Customer Reviews for True Value At Oakbrook

Employees at Pick up location were very helpful and friendly. Came out to assist in hooking up the trailer in the rain.

They were very friendly and helpful

no comments

N/A

Conner did a terrific job on getting me in and out quickly. I will be renting from this location again!

Truck floor was muddy. Noted by person checking it out so that I wouldn't be held responsible. So truck was not clean but no issue for me as it was noted on my paperwork that I received it in that condition.

I had a good experience. People I spoke with were great.

Replace the front tires

The young man at the paint station where I checked out the Uhaul was polite, friendly, respectful, thoughtful, and courteous. He took the time to ensure I received value and had everything I need for my move. He made recommendations and appeared to care. He could have just checked me out, but I appreciate he took the extra 5 minutes to ensure I was taken care of.

Better signage. Everything else was great.

Left turn signal and brake light did not function.

Nothing at this point

Having a better understanding of how the vehicle works.

Process start to finish provided a pleasant experience.

All good.

There was no drop box for the keys outside. We had to take the key inside to drop it off- it was not an issue for us, but I'm not sure where you would drop the key if you were turning in the truck after store hours.

It was great experience. Extra friendly staff.

It was a very simple process with this location!!

nothing could have improved my experience. I returned the truck and paperwork to the very helpful people, and that transaction took less than 10 minutes!

The small mirror on the passenger side was broken. It would be helpful if that mirror was replaced as it helps to see the blind spot on that side.

Everything was well handled. Great customer service. Would gladly recommend

Y'all tired to charge me a other day when we took it back because we was in line to return

See previous comment

a little tight getting trailer out of parking area.

AARP discounts

Very convenient as when you move the first day you need, this and that. We were able to get some necessities that we needed to put items together during the move.

The people at the location where we rented the trucks were helpful and kind but U-Haul customer support team was not helpful or friendly at all. Our first truck broke down in our driveway after we had loaded it. The second truck was extremely dirty. We had to clean it out before we could use it. The first truck that we got broke down and it took them 3 hours to come help us. The U-Haul customer support team cancelled our call for help and we had to call back again to get help. We drove the truck 3 miles and it would not start after we had loaded the truck. We had to unload the truck and reload another truck after waiting 3 hours. I was very disappointed in U-Haul as a company. I am not sure if I will ever use U-Haul again based on the way your customer support team treated us. They threatened to charge us for the repairs bills since the truck broke down while we were using it. We were charged for 2 trucks but were promised that one of them would come off of our bill.

I would certainly consider renting from this facility in the future.

customer service was excellent, all went very well.thank you very much. Jack.

I had arranged thru your 800 number to drop this trailer off at a uhaul location 6 miles from my final destination. There are three uhaul locations within that 6 mile radius. I was turned away from the assigned location and referred to another. The second location would not take your trailer either. In the end, after having been sent hither thither and yon by Uhaul personell, I drove 35 miles before I finally got a uhaul facility to take the trailer even though the first facility was cleared by your 800 number. After getting the runaround from a number of your facilities I then had to argue with the manager at the drop off location for the refund which I was due as the trailer was returned a day early. Historically, I have used Penske for my long distance moves. I have never been treated by Penske as I have by Uhaul.

Initial checkout was a little slow. Return was FAST!

All good

Professional, courteous and patient . My mixing days changed several times due to unforeseen circumstances and I couldn't have asked for kinder and more helpful people.

The straps were an absolute pain to release. A little silicon grease Goes a long way to helping keep things easy to use.

Thanks! The new U-Haul app really makes reservations, pick up and drop off much easier. It's great to see UHaul continuing to invest in such

It took an hour to pick up the rental. It was not user friendly for someone without a smartphone. The people at the store were not knowledgeable about the online process. The truck had damage that was not recorded. The process of stating there was a discrepancy was horrible on the phone. As a customer - it was outside in the sun. You can not see to type and upload pictures that you take to proceed with the rental. We reserved a 10 ft truck and was told there wasn't any. Then we were given a different pick up location then we selected. Inconvenient NOT customer friendly.

Check out person was Super!

Great service

Everything went well and I think no improvements are needed or necessary. Thank you.

This was a horrible experience and doubt I will ever use UHaul again.

Excellent customer service!

“Were the personnel helpful”

Everything went great!!