Customer Reviews for True Value At Oakbrook

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of True Value At Oakbrook

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Bonnie W. on

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Professional, courteous and patient . My mixing days changed several times due to unforeseen circumstances and I couldn't have asked for kinder and more helpful people.

Rob R. on

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Customer did not leave a comment.

Frank B. on

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The straps were an absolute pain to release. A little silicon grease Goes a long way to helping keep things easy to use.

Daryl C. on

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Jeffery V. on

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Thanks! The new U-Haul app really makes reservations, pick up and drop off much easier. It’s great to see UHaul continuing to invest in such

William W. on

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Daniel G. on

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James H. on

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TAWNYA L. on

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It took an hour to pick up the rental. It was not user friendly for someone without a smartphone. The people at the store were not knowledgeable about the online process. The truck had damage that was not recorded. The process of stating there was a discrepancy was horrible on the phone. As a customer - it was outside in the sun. You can not see to type and upload pictures that you take to proceed with the rental. We reserved a 10 ft truck and was told there wasn't any. Then we were given a different pick up location then we selected. Inconvenient NOT customer friendly.

Kenneth D. on

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Gary G. on

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Check out person was Super!

Charlie M. on

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Joe L. on

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Great service

Cynthia P. on

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Everything went well and I think no improvements are needed or necessary. Thank you.

Gary S. on

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This was a horrible experience and doubt I will ever use UHaul again.

Judy C. on

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Excellent customer service!

Troy W. on

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clarence E. on

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“Were the personnel helpful”

Harold C. on

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Everything went great!!

Kriss C. on

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Clark L. on

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Larry W. on

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Stephanie L. on

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John N. on

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James B. on

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Exceptional service at this location!

Dennis W. on

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The staff and representative was very helpful.

Geoffrey J. on

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Extremely helpful with return of truck.

Ron S. on

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Great customer service and friendly staff!

Henry H. on

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Customer did not leave a comment.