Customer Reviews for True Value At Oakbrook
(U-Haul Neighborhood Dealer)

121 reviews

9814 E Brainerd Rd   Ooltewah, TN 37363

(423) 910-3014

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 11 am - 6 pm

Services at this Location:

Contact Us

(423) 910-3014

9814 E Brainerd Rd
Ooltewah, TN 37363

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 11 am - 6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Fast and friendly service

KENNETH W. 
Rating:
5.0

Very friendly service! The truck was in great shape. All good!

William U. 
Rating:
5.0

Great location! Staff was very kind and property was very clean.

Karen M. 
Rating:
5.0

Lindsey is excellent. Thank you

Eric P. 
Rating:
5.0

A top notch operation with superb customer service.

BRADLEY C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
4.0

Clean bed before rental, if not, then offer a discount

JAMES S. 
Rating:
5.0

Nothing to improve —did a great job! Excellent service!

MARK S. 
Rating:
5.0

Customer did not leave a comment.

FERN M. 
Rating:
5.0

Customer did not leave a comment.

Rickey D. 
Rating:
5.0

Employees at Pick up location were very helpful and friendly. Came out to assist in hooking up the trailer in the rain.

Cheryl R. 
Rating:
5.0

They were very friendly and helpful

TONYA L. 
Rating:
5.0

no comments

Eric H. 
Rating:
5.0

N/A

Deborah V. 
Rating:
5.0

Conner did a terrific job on getting me in and out quickly. I will be renting from this location again!

Barney S. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Truck floor was muddy. Noted by person checking it out so that I wouldn't be held responsible. So truck was not clean but no issue for me as it was noted on my paperwork that I received it in that condition.

Brian O. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

I had a good experience. People I spoke with were great.

Larry K. 
Rating:
5.0

Replace the front tires

John L. 
Rating:
5.0

The young man at the paint station where I checked out the Uhaul was polite, friendly, respectful, thoughtful, and courteous. He took the time to ensure I received value and had everything I need for my move. He made recommendations and appeared to care. He could have just checked me out, but I appreciate he took the extra 5 minutes to ensure I was taken care of.

Cara C. 
Rating:
4.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

George T. 
Rating:
3.0

Customer did not leave a comment.

MARVIN P. 
Rating:
5.0

Better signage. Everything else was great.

Randy S. 
Rating:
5.0

Left turn signal and brake light did not function.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Gerald E. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
4.0

Customer did not leave a comment.

KEITH K. 
Rating:
5.0

Customer did not leave a comment.

BRIGITTE P. 
Rating:
5.0

Customer did not leave a comment.

james D. 
Rating:
4.0

Customer did not leave a comment.

Dwight G. 
Rating:
4.0

Customer did not leave a comment.

Jermey M. 
Rating:
5.0

Nothing at this point

Gary P. 
Rating:
5.0

Customer did not leave a comment.

VONTRAIL R. 
Rating:
3.0

Customer did not leave a comment.

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

Teresa S. 
Rating:
5.0

Having a better understanding of how the vehicle works.

SPURGEON P. 
Rating:
4.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

ESHETUMEKONNEN W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
3.0

Customer did not leave a comment.

Horace H. 
Rating:
5.0

Customer did not leave a comment.

mark H. 
Rating:
5.0

Process start to finish provided a pleasant experience.

Cindy M. 
Rating:
5.0

All good.

HOWARD G. 
Rating:
5.0

Customer did not leave a comment.

Kim P. 
Rating:
5.0

Customer did not leave a comment.

heidi M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

ROSEBELLE P. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

There was no drop box for the keys outside. We had to take the key inside to drop it off- it was not an issue for us, but I'm not sure where you would drop the key if you were turning in the truck after store hours.

Lance M. 
Rating:
5.0

It was great experience. Extra friendly staff.

Mike S. 
Rating:
5.0

It was a very simple process with this location!!

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

Jaime M. 
Rating:
5.0

nothing could have improved my experience. I returned the truck and paperwork to the very helpful people, and that transaction took less than 10 minutes!

melissa S. 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

The small mirror on the passenger side was broken. It would be helpful if that mirror was replaced as it helps to see the blind spot on that side.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Everything was well handled. Great customer service. Would gladly recommend

Linda W. 
Rating:
1.0

Y'all tired to charge me a other day when we took it back because we was in line to return

Dustin C. 
Rating:
1.0

See previous comment

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

a little tight getting trailer out of parking area.

David B. 
Rating:
5.0

AARP discounts

Gary D S. 
Rating:
5.0

Very convenient as when you move the first day you need, this and that. We were able to get some necessities that we needed to put items together during the move.

Christopher W. 
Rating:
5.0

The people at the location where we rented the trucks were helpful and kind but U-Haul customer support team was not helpful or friendly at all. Our first truck broke down in our driveway after we had loaded it. The second truck was extremely dirty. We had to clean it out before we could use it. The first truck that we got broke down and it took them 3 hours to come help us. The U-Haul customer support team cancelled our call for help and we had to call back again to get help. We drove the truck 3 miles and it would not start after we had loaded the truck. We had to unload the truck and reload another truck after waiting 3 hours. I was very disappointed in U-Haul as a company. I am not sure if I will ever use U-Haul again based on the way your customer support team treated us. They threatened to charge us for the repairs bills since the truck broke down while we were using it. We were charged for 2 trucks but were promised that one of them would come off of our bill.

George P. 
Rating:
4.0

Customer did not leave a comment.

Harvey F. 
Rating:
5.0

Customer did not leave a comment.

Blaine V. 
Rating:
5.0

I would certainly consider renting from this facility in the future.

norman H. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

customer service was excellent, all went very well.thank you very much. Jack.

Jack N. 
Rating:
5.0

Customer did not leave a comment.

Bonnie W. 
Rating:
3.0

I had arranged thru your 800 number to drop this trailer off at a uhaul location 6 miles from my final destination. There are three uhaul locations within that 6 mile radius. I was turned away from the assigned location and referred to another. The second location would not take your trailer either. In the end, after having been sent hither thither and yon by Uhaul personell, I drove 35 miles before I finally got a uhaul facility to take the trailer even though the first facility was cleared by your 800 number. After getting the runaround from a number of your facilities I then had to argue with the manager at the drop off location for the refund which I was due as the trailer was returned a day early. Historically, I have used Penske for my long distance moves. I have never been treated by Penske as I have by Uhaul.

Karl A. 
Rating:
5.0

Initial checkout was a little slow. Return was FAST!

Greq P. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Greg P. 
Rating:
5.0

Customer did not leave a comment.

Benjamin H. 
Rating:
5.0

Customer did not leave a comment.

james F. 
Rating:
5.0

Customer did not leave a comment.

BARRY C. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

All good

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Lisa Y. 
Rating:
5.0

Customer did not leave a comment.

Russell H. 
Rating:
5.0

Professional, courteous and patient . My mixing days changed several times due to unforeseen circumstances and I couldn't have asked for kinder and more helpful people.

Bonnie W. 
Rating:
5.0

Customer did not leave a comment.

Rob R. 
Rating:
5.0

The straps were an absolute pain to release. A little silicon grease Goes a long way to helping keep things easy to use.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Daryl C. 
Rating:
5.0

Thanks! The new U-Haul app really makes reservations, pick up and drop off much easier. It's great to see UHaul continuing to invest in such

Jeffery V. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

James H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top