Representative was not clear about the 100.00 deposit until I noticed I was charged for it. Also still haven't received it in my account after returning the truck. This is NOT because of my bank. I verified the bank is waiting on Uhaul to complete the transaction. This is illegal and a clear UDAAP violation of CFPB and reportable to the FTC. Please make clear why deposits are not made available just as quickly as you were paid. If this is deception for profit, it is illegal.
Jackie D
Customer Reviews for True Value
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Alexander KThere internet connection was a bit slow. Even after checking in online. It still took a bit of time for the paperwork on the computer to load.
Brandy JFast and easy transaction
Michael MStaff met me as I drove up, unhooked the trailer, and I was off. Very efficient.
Blaine MPerfect experience
Larry PKeep up the good work!
Brian BPut a light in the parking area for night drop off
Micheal BWas easier to drive then I thought.
Sherry CEverything was excellent!!!
Jeffery WThe owner/operator was extremely helpful in getting my reservation made and ensuring that everything was ready for my early morning pickup. Would definitely recommend this location to anyone doing a one-way or a local move.
EDWARD LCan't think of anything at this time. Product and location served my exact needs.
JAMES EDropped off after hours so did not interact with anyone. However, the app was very cumbersome and took way too long. Easier and quicker to drop off when someone is woeking!
STEPHEN BEasy to get in and out.
JOSEPH LSmall town service as to be expected. Friendly, easy drop-off and quick in and out.
CLIFFORD UNo issues when returning
mark jU-Haul dispatcher was difficult
Michael EFriendly service and the gentleman there got me all set up and ready, very helpful.
Harry WTechnician was pleasant, helpful, and polite. There was no paperwork to document that I was authorized to have the rig. The lack of documentation was troubling for several reasons. The truck was filthy on the outside and not well cleaned in the cabin or box. The trailer was fine. Didn't check tires or fluids but the equipment performed well and served its purpose without a bit of trouble.
JIm MIt was great working with the location!
Kenneth PI was told during the mobile check-in that I owed about $60 more dollars. I don’t know why or what for.
ALEXANDER SVery friendly. Quickly in and quickly out. Super easy to rent and to check back in.
Jacob GQuick and easy drop off process
Mia TLittle confusing since they do not do any paperwork and u have to drive unit home without any paperwork and then have to download u haul app to be able to turn follow me function
Floyd HI dropped the vehicle off on a Sunday when they were not open. The process was very easy.
dana sUnfortunately I had a truck reserved in Salina for 10am pickup. Received a call around 9am that truck would not be available? Had to locate another one on my own. McPherson came through and had a truck ready. Rented it one way and dropped off in Hutchinson. Received my invoice that Hutchinson charged me for 2 gallons of gas???how do one measure 2 gallons of gas? $48? Really….i picked the truck up with 1/4 tank and returned it with more? I want a refund!
Todd HEverything went almost to perfect for words. So easy! Thank you!!!!
Shannon SThe required use of app to return trailer was not very user friendly. Tried on 3 different devices to do it and it would never load the location to be able to return trailer and business was closed so there was no actual person to help with process.
James RGood job guys!!!
Dave SGreat customer service. Will rent here again when needed.
Matt SI was met before I could get out of the pickup. He had me pull up a bit, unhooked the trailer, gave me the adapter and told me what to expect in the email I would soon be receiving. Very pleasant and efficient!
Deborrah WExcellent customer service.
Jackie FKeep doing what you are doing.
Stephen HI ordered an autotransport four months in advance but U-Haul still forced me to drive 40 miles (instead of going to one of the SEVEN U-Haul dealers in town) to pick up an autotransport in a different town. But I do have to thank you, because of forcing me to drive over 80 miles out of my way, my wife now agrees that I should buy my own trailer because U-Haul is not reliable.
Philip MPost hours and be there during posted hours.
Denny SMy experience was great… can’t think of any changes!
mike fVery helpful throughout process. 👏
Edwin REverything was awesome!
Austin BSatisfactory. Thank you
Laura LHad awesome experience. Was the first time renting one. Very helpful and awesome customer service
Rachel SI was charged after I dropped the truck off and I dropped it exactly as I got it and was charged an extra $60, TERRIBLE SERVICE
Chelsea MI was just giving a low amount of mileage while the gas tank is empty. Have to make multiple extra stop for gas on my trip
Max A