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JERRELL S.
Customer Reviews for Truly Safe Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good customer service
Dhruba G.Gail was very professional and accommodating. Would definitely contact her in the future for my rental needs.
larry B.This is the best Uhaul experience I have had in my life and I have moved 25 times. I hope. I hope I don't need a Uhaul anytime soon but if I do, I will return here. Thanks!
Erika A.Brian is awesome!
Martin G.great service, great experience all around.
Christine T.Great experience! No suggestions for improvement necessary!
Alison K.Nothing, everything was just perfect as always 👌
Brian R.They definitely take extra care of you here.
Jason W.She did a great job checking me in while dealing with other customers.
Charles B.Helped me with hitch
Adam L.Absolutely nothing! Everything is always perfect. They're friendly, communicative, reliable. I've used them 3 times now and everytime was fantastic. I will not use another UHaul company. I will always go to them and I recommend you do too!
Ashley T.Very friendly and good people there. Nice easy rental.
Marty F.Brian is amazing. He picked my husband up from the airport. They go well beyond to help. Thank you
James R.Nothing
arlene G.Well I can't think of anything I would change because the entire process was completely stress free and that's what's really important to me
Willie H.Friendly courteous service provided options for returning trailer. Would recommend this dealer
james B.Brian and Gale were extremely helpful and kind! I highly recommend this location!
Michele D.The gentleman at Truly Safe was professional, personable and thorough. Made the pickup a genuine pleasure!
Laura J.Have brought back uhauls here before. Not in the best part of town, but they keep it looking good and tidy. They helped me out with the return even though I didn't realize they had shorter hours on the weekend. Great service!
Sherri S.Very good customer service. Very friendly. Made everything easy and smooth.
Cheryl S.everything works great
peter Z.These people are always efficient and fast. The price is right and the equipment is great. Thank you for making moving so much easier for me!
Celine S.I like the location and they was friendly and helpful, will go back and tell people about the location
dorthy Y.Rental was easy and efficient and staff was friendly and knew the job. Great to do business with a neighborhood site.
lionel H.Very convenient and friendly!
Laurence B.These folks, this dealership is SIMPLY THE BEST!!!!
brian R.People were great, truck was clean and ready to go. Neighborhood is a little sketchy but had no issues while there.
Steven S.The helpful lady at the storage place where we picked up the UHaul was wonderful.
Paul G.Brian @ Truly Safe was exceptionally friendly & helpful - a great experience!
Gordon P.Other than move to a safer location, the service was very pleasant and fully satisfied our needs for moving.
Laurel S.Was told there was plenty of gas and miles to to my destination and was charged over 50.00 for the extra miles.
Thomas A.The proprietor was friendly and helpful, but the cab of the truck was somewhat dirty--windows and cup holder area especially. Lots of animal hair on seats and floor.
Joseph B.Easy drop off and friendly staff
Esteban P.Excellent!
Jeff B.Bryan was wonderful. Very helpful and knowledgeable about what I needed to do to transport my classic car.
Ross W.Ive rented here before and its the same great service.I like this location because they dont change your reservation on you and not notify you like the place i used before coming here.Im coming here for all my uhaul needs from now on.Not sure people know about this place.Check them out next time a uhaul is needed.💯%👍
alicia N.The location was close to my initial rental request location, so not a big deal. Brain was veyr helpful in answering questions about what straps to buy and where. He called me "Karen" though (because I was wearing a mask?) which seemed like a mean spirited joke and unprofessional; I called him out on it. Not at all appreciated and set a negative tone to the pick up in my original home town (since 1975).
Heather S.Great customer service. This is the 4th time I've rented from them this year. Will keep coming back!
Russell L.The uhaul page to download pictures of previous damage did not work. Don't expect to get a dealership close to where you live, and they will nickle and dime you up to several hundred dollars. If you don't purchase roadside hazard, when thier equiptment breaks down they won't come get you, you have to pay for a tow out of pocket
Rhea M.One of the best
robert L.There was an issue, I got a text saying that the location would not be open at 5 30 AM and to please call. When I did call I explained to the person on the other end that I meant PM. Who ever this was put my pickup time at 8 am. I definitely never mentioned anything other than moving from am to pm, how this person came up with 8 I do not know and why this person stuck with 8 am even after the people at Truly Safe told them they knew it must be wrong because I only rent Friday afternoons. As a result of the incompetence of whomever I spoke to I was in a bind. I needed that van. To pick up Lowe's order. Thank goodness for the managers/owners of Truly Safe because they worked with me and arranged a ten foot box truck unfortunately I could only keep it till 9 am Saturday. It wasn't what I wanted and sucked down gas like a man in the desert sucks down water. Because of this person 2 things happened. I could not complete all my errands with out using several Ubers today and I spent twice as much in gas then I should have because of incompetence and ignoring what someone tells you. I estimate that with the gas I bought and the Ubers I used today that I spent twice what I would have had the original caller actually listened to myself and the folks at Truly Safe. They should definitely be commended for saving part of my day.
Katherine G.Very helpful. Professional and courteous
David T.Excellent as is.
PATRICIA B.Fantastic experience.
Mark L.Absolutely great experience with Truly Safe Self Storage again! We will continue to rely on them anytime we need a uhaul! They are incredibly nice, helpful, and easy to work with.
Hazel M.GIVE THE CORRECT PICK-UP ADDRESS. when reservation are made. we went to the wrong location on ? Lomas, where the reservation was made.
Tony P.These people are the kindest and most helpful people.
Celine S.Extremely helpful and friendly. Planning to use this location again!
Brittny B.These guys are top notch! They made our move easy. Thank you.
Deanna A.Very professional and helpful
GINA L.The original drop off was closed and this place was available and took care of me without any issues.
Carol G.Can't think of a thing to improve. Easy to pick up and drop off. Excellent customer service!! We will use this location again!
Ivy C.Brian was excellent! He was efficient, friendly and made the whole experience real easy! Thank you so much! Lee
licheng L.Good experience though it was just a drop off.
Ezra H.Amazing costumer service
Amanda S.All went well, timely and efficient. My best UHaul experience everf
Chris C.this is the best uhaul in abq !
peter Z.Great easy truck rental. Thank you Brian!
James B.