When I received a call confirming the truck rental, the employee couldn't answer basic questions such as the overall height of the truck. On my rental request, I asked for a regular dolly. I was charged twice for the dolly at online checkout. Around the location, there were tent cities with people shooting drugs, which made the experience distinctly less safe.
Laura W
Truly Safe Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Albuquerque, NM 87108
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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This facility is located on a public road. As I pulled up to the office, my wife got out of the truck and went to the office with our documents. I was still in the middle of the street. The person came out of the office and walked past my wife and approached my truck. She asked if I could back the trailer to the end of the cul-de-sac and drop it off. She did not even acknowledge my wife trying to talk to her. I pulled up to the end of the road and started to unhitch the trailer, which the employee would not do. She asked me to pull the vehicle around, but there was no room on the street. I picked up the trailer by hand and moved it to the curb as there was NO space anywhere else. She asked me to not block the driveway to the storage area, but there was nowhere else to put the trailer. So, I turned the trailer parallel to the sidewalk to make room. I went to the office to settle the bill, and she said it was all good. I had to ask her for a receipt, or she would not have provided me with one. I have never seen a U-Haul facility where trailers were scattered about in the road like this. Based on the disrespect given my wife and the condition of the property, I promise I will NEVER select this facility to do U-Haul business ever again. I would not recommend this store to anyone.
GARY AHave rented twice from this location. Really appreciate the owner who is very helpful. And Duke ( the resident canine) is a delight.
ANGELA ANothing everything was perfect, very helpful Polite and courteous. I'm very happy with how everything went.
CARLOS CBest in the state
Joseph E