Customer Reviews for Tucker Self Storage Inc
(U-Haul Neighborhood Dealer)

253 reviews

4695 Hammermill Rd   Tucker, GA 30084
(At Mountain Industrial)

(678) 406-9431

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(678) 406-9431

4695 Hammermill Rd
Tucker, GA 30084
(At Mountain Industrial)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The truck had the check engine on and would go straight to 3rd gear.

Alexis C. 
Rating:
5.0

Customer did not leave a comment.

Anita F. 
Rating:
5.0

Customer did not leave a comment.

TERESA P. 
Rating:
5.0

This specific location was great! The associate was kind, friendly, and helpful. However, my experience overall with Uhaul was poor. Uhaul allowed me to schedule a reservation at a location that upon my arrival, I found out was permanently closed. When I drove to the next nearest location, the associate was helpful but unfortunately had no vehicles available. She gave me a phone number and the woman helping me on the other end gave me an address to a location that had a van available. I drove to that location and found myself in a line with 3 others ahead of me who had come to pick up their vehicle yet there were no vehicles there. The associates blamed double booking and sent me to yet another location… finally, the success I had in Tucker. While the associate and experience I had there was positive, Uhaul as a whole is an extreme disappointment and needs to get it together. It was very emotionally taxing on me, as I was already anxious about moving.

KYJA W. 
Rating:
5.0

Nice people easy to find location. Thank you

JOHN R. 
Rating:
4.0

Replace outside rear tires on specific truck I rented. Big tears in sidewalls of tires. You could see the white nylon exposed under the rubber. I'm surprised they haven't already blown out the sides of the tires. I would not have wanted to drive that vehicle long distance. Potentially unsafe.

Samuel F. 
Rating:
5.0

Customer did not leave a comment.

Andria M. 
Rating:
5.0

Customer did not leave a comment.

Ward S. 
Rating:
5.0

This is my second time renting specifically from this location due to Binu's most professional and extremely welcoming and helpful demeanor. So rare to receive such wonderful customer service. Thank you for making my move easier! Einat

einat T. 
Rating:
5.0

Everything was great. No problems.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

All good only mobile service pick up time van wasn't rite place wherever picture showed.any other excellent.

Arjun S. 
Rating:
5.0

Customer did not leave a comment.

Sergio M. 
Rating:
5.0

The best experience I've had. They gave me the best recommendation on time and I am grateful.

KEITH H. 
Rating:
5.0

Customer did not leave a comment.

ALICE D. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Binu is absolutely delightful. Friendly, knowledgeable and accommodating in a professional way. Best service I EVER received at u-haul site. Einat Toledano

EINAT T. 
Rating:
5.0

Representative was very friendly and could answer any questions we had. Equipment was clean and in good condition.

Cathy M. 
Rating:
5.0

Excellent staff. Great experience!

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

Vilius A. 
Rating:
3.0

When people are renting both trailer and car transport, have them hooked together and ready to go.

Erin F. 
Rating:
5.0

Customer did not leave a comment.

Chong C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly R. 
Rating:
5.0

Mileage rate quote was not correct. I was quoted 79 cent a mile then told I would get a 29 cent a mile and Was Charged 99 Cent a mile. Not pleased with that. I would like this error to be corrected and given a refund for the over charge. Thanks

ADRIAN J. 
Rating:
4.0

The location I used, Tucker Self Storage Inc, was fantastic. The property was clean and maintained. The parking lot was organized and offered plenty of room to maneuver all sizes vehicles. Most of all I would like to compliment the lady who was working during my pickup/drop off. She was extremely polite and knowledgeable! Fantastic service all around, thank you all!

John B. 
Rating:
4.0

Customer did not leave a comment.

WESLEY W. 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
5.0

Great service and very pleasant!!

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
1.0

The worst customer service ever!!! I don't recommend this location.

ABDUSAMAD S. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
2.0

I was charged for for 2 extra day for being 2-3 hours late. The math doesn't add up. I will take my business elsewhere, from now on.

Anthony B. 
Rating:
5.0

The young lady who helped me was soooooooo sweet

GREGORY W. 
Rating:
4.0

Customer did not leave a comment.

KATHY D. 
Rating:
3.0

Not enough parking spots available. However the customer service was excellent.

Lisa B. 
Rating:
3.0

I was disappointed with the selection of trucks available. There seemed to be 1 10-ft truck and a 20-ft truck, so limited choice if there is one or both of the trucks checked out.

Jonathan V. 
Rating:
5.0

Customer did not leave a comment.

Shirley A. 
Rating:
5.0

Good service

HAYMAN I. 
Rating:
5.0

This will be my go-to U-Haul place. The team is super friendly and accommodating.

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
4.0

Customer did not leave a comment.

EARRON P. 
Rating:
5.0

Customer did not leave a comment.

WILTON W. 
Rating:
5.0

We had a very good experience using this location. Excellent customer service. We will definitely use this location again in the future.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

TESFAYE W. 
Rating:
5.0

Location is great and easy to get to. Customer service was excellent. Very friendly staff. Unfortunately the truck was ran down and had bugs in it. I hope this was the only truck that was like this. Other than that, I'd Recommend

Taria J. 
Rating:
5.0

More trucks, great place! Great customer service, will definitely recommend to friends.

TYLER R. 
Rating:
1.0

I was asked to drop off at a different location because he said that they didn't have any place to put the trailer. There was plenty of places to park the trailer. I told him I could not and parked it in one of the empty parking spaces. He didn't offer to come out and help with unhooking the trailer.

Jerry W. 
Rating:
5.0

Customer did not leave a comment.

Adrian W. 
Rating:
5.0

Driver side door handel needs repair

JOSHUA T. 
Rating:
5.0

Customer did not leave a comment.

raif K. 
Rating:
5.0

Everything was great no problem

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
5.0

Nothing, everything was great and I had a wonderful experience

karen B. 
Rating:
5.0

The truck and most equipment was in great condition. Need to make sure and check all additional carts are 100% operational. Furniture dolly rubber wheels were stretched and coming off the plastic rims which rendered dolly useless.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Afton M. 
Rating:
1.0

Promised is a big truck and when got there they gave me a little van. Bitch

Anik H. 
Rating:
3.0

Customer did not leave a comment.

latiece L. 
Rating:
5.0

Customer did not leave a comment.

Adley P. 
Rating:
3.0

We had to park the truck and move the trailer into a spot for the rep. There was no one there to do it. He was quite friendly, though.

Melody P. 
Rating:
5.0

Everything went well

RONNELL J. 
Rating:
5.0

Customer did not leave a comment.

DONTE L. 
Rating:
5.0

Great customer service

KHALIQUE Y. 
Rating:
4.0

The associate was wonderful in assisting me with getting the rental. The system was down and he manually did the reservation over so I could get the truck. Even with the covid he provided me with great customer service.

Denise B. 
Rating:
4.0

Customer did not leave a comment.

Rodney P. 
Rating:
5.0

Customer did not leave a comment.

Epsie R. 
Rating:
5.0

Ricky P. at the Tucker Storage on Hammermill Rd.... has always been helpful when I need to rent trucks.He will go above and beyond to make sure that our needs are met. BJ

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Kisha J. 
Rating:
5.0

during this Corona Virus situation, it is always concerning to go outside and deal with the potential virus carriers. Ricki, at the U-Haul pickup store, was as kind and helpful as anyone I've ever dealt with. So polite, considerate and HELPFUL! The common area was hospital clean, bleach clean, I was able to pickup my moving truck, and return it without any problems or issues, thanks in LARGE part to Ricki! Thank you for your kindness and professionalism. I highly recommend this location for all your U-Haul services.

Ravi S. 
Rating:
4.0

Customer did not leave a comment.

Bianca J. 
Rating:
5.0

The person at the desk was very helpful, friendly, and considerate. I had no problems and would gladly return if I needed something moved in Stone Mountain again.

Luis T. 
Rating:
5.0

Customer did not leave a comment.

Joel G. 
Rating:
5.0

Excellent Customer Service. Fast and friendly

quivari B. 
Rating:
4.0

Everything was great with the equipment. The location was fine too. However, I had scheduled a reservation online on 12/19 for a location that was very close to my home. I received an online confirmation for that location and began to plan my move..Then, on 12/25, the day before our move, I received an email that my selected location had been "updated". This was not only very stressful right before our large move, but also inconvenient because the updated location was 3 miles further from the original location. Because of the lack of timely communication I honestly would not be able to recommend U-haul to my friends or relatives, even though I had no issues with the equipment or location itself.

Adalberto E. 
Rating:
5.0

Customer did not leave a comment.

Alex D. 
Rating:
5.0

Customer did not leave a comment.

Charles N. 
Rating:
5.0

Customer did not leave a comment.

dawn J. 
Rating:
3.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Lisa J. 
Rating:
5.0

Customer did not leave a comment.

rupeshkumar S. 
Rating:
5.0

Awesome

Carlos L. 
Rating:
5.0

The proprietor was very helpful, and courteous. The equipment was brand new, and the entire process was as easy as it gets

Matthew S. 
Rating:
4.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

The young man was very professional. Best experience with U-Haul

Tameas R. 
Rating:
5.0

Very friendly and helpful staff

Brett R. 
Rating:
5.0

The customer service was excellent

Vincent J. 
Rating:
5.0

Great service! Friendly and very helpful staff.

Wayne P. 
Rating:
5.0

Excellent service by friendly helpful staff, we recommend them highly

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

The team there was courteous and eager to help me. Although it was a holiday, service was quick and easy. Vehicle used fit my needs. Plus I spent less than budgeted.

Tyrell James M. 
Rating:
5.0

Customer did not leave a comment.

E P. 
Rating:
5.0

N/a

Keldrin F. 
Rating:
4.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Ricky was very professional and courteous. The process was quick and easy. He was so nice and friendly and that really means a lot after a long day of moving, driving, and unloading tons of boxes and furniture. No improvement needed.

Susan B. 
Rating:
5.0

There was a continuous beeping. The associate said that something was wrong with the sensor indicating the passenger rear door was open, but to ignore it. I was only going less than 10 miles so it was not a problem, but it would have gotten annoying if I was going further. I don't know how long it has been defective. There were some minor scratches and the back headlight cover was cracked. Minor details. The interior was clean. The van was ready when I got there early and the employees are helpful and friendly. I would go there again for a rental truck or van, especially since it is near where I live and they have good hours.

Ruth W. 
Rating:
4.0

Customer did not leave a comment.

Kimnora G. 
Rating:
3.0

Nothing above and beyond but was friendly and easy to find.

CODY A. 
Rating:
5.0

Ricky, was very helpful in getting the equipment I needed. Great location and vehicles. Just book in advance.

Brian J. 
Rating:
5.0

Awesome and smooch rental.

James H. 
Rating:
4.0

This is my 2nd time renting from this location. I will be back.

Kenneth J. 
Rating:
5.0

Great customer service

Chetankumar C. 
No reviews have been submitted for this location.

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