Great place, friendly and helpful staff!!
DIANA C
Customer Reviews for Turn Key Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I returned the unit at the same fuel level as it had when I picked it up and I still got charged for gas. This makes no sense and will impact my decision next time I need a rental.
Nicholas OThis was so easy to do. With all the stressors of moving, this was not one of them. Thank you Uhaul.
JOSE SExcellent customer service!!!
Yogesh POffice was closed even though I specifically asked for a return location with someone working.
JENNIFER HThe man that rented me the van was really a good man, very professional and nice person.
jay rWe had mechanical issues with the truck. At times we could only go forty miles per hour because it kept wanting to cut out. We think it was as a bad fuel pump or something else. We had to drive on the median with our hazard lights on for at least an hour or so. We drove from Abilene Tx to Lubbock Tx and it took much longer because the truck wanted to die. We were just hoping it wasn’t going to leave us stranded on the freeway. Also, I paid for a dozen blankets and never received them . When we turned in the truck we let the personnel know we had issues.
MaryAlice CA big tick
JEREMIAH MI used Turn Key Storage next to Cooper High School in Abilene, TX. When I left an item in the cab, they already had it out of the truck. Great customer service!
PAULINE HThe location was closed when I arrived, so I just dropped keys.
Mortada SOriginal drop off location refused the drop off. Stay current on web site.
Matthew DNothing, everything was great
Torrey SNothing to improve on the equiptment or the customer service. Great U haul business
Elaine DPlace was closed when turning in truck
Peggy RI rented a uhaul box truck a 26ft for $137 total, then very next week same day same time I rented a 20ft truck and got charged over $200. I went back because of the good price, never again. I dont recommend them at all.
Chad KTrevor, I think was his name, was a big help and very professional with my reservation. Thank you.
Chad KSmooth drop off. No wait.
David PGood service
Simon ZDrive share drop off didn’t know I was there to drop off at location U-Haul did not properly communicate with associate.
Jason MAmazing company
samuel lU-Hauls logistical/customer service needs to be updated on rental locations status. An alternate pick-up location that was provided to me had multiple complaints, for basically not providing service to customers, luckily I was previously aware of this issue and had insisted on a different pickup location. For the additional alternate pick-up location, the business name was correct, however the address provided to me was incorrect. U-Haul logistics, please look into this issue so that customer and especially those unfamiliar with the location is not wasting valuable time, and potentially picking up or dropping off late.
Michael STrevor is professional and friendly. He made the process run smoothly. He knows what he’s doing!
Nancy RThere were candy wrappers and Cigarette buts under the seat.
Amanda HWe requested a furniture dolly but received an appliance dolly.
Paul BThe young lady who assisted me was extremely nice and had amazing customer service.
Valerie MIt smelled of cigarette smoke. It was terrible. The people were very nice and the location was great. It was just the smell.
Marvin BVery friendly and helpful staff
Larry JWasher fluid would have been nice. I appreciated that the oil was full when i checked it.
CHANNING GGood customer service
Carol SGreat customer service! Very clean and well maintained equipment.
Tracy MSuper helpful employee that was very nice and polite. Nice location with no troubles.
Todd CThey really made my experience wonderful. I will definitely be using this location for all of my uhaul needs.
MEGAN HThe first location we went had a sign of trailers and trucks, but did not want to accept our tow dolly. We waited over 20 mins to have someone who actually worked there only to tell us no, not here. The employer left her daughter in charge who did not know what to do about returns. This location here said the exact same thing about not wanting to accept our tow dolly. Because they only accept trucks. It was inconvenient to drive around a town we just moved to searching for different uhaul locations to take our return. My contract did not specify a specific location for drop off and if it's a uhaul location I should be able to drop off my rental with no hassle. Lady finally saw the contract and accepted our tiw dolly in the end. She was not very nice about it.
ROXANA EStaff were very polite and professional. This location was very convenient to my home, so I will use it again whenever I need a U-Haul truck.
JOHN CAfter being scheduled to dropoff at a site on N Treadaway the checkout website suddenly decided to harm me by making me drive, again, all the way across Abilene unnecessarily adding 11 miles to my trip and stealing from me. You website operators NEED close supervision, especially those who were on duty Saturday night when I turned the truck in. This is NOT TRUSTWORTHY. Stealing from customers is very bad business.
Jack GThe truck was trashed the spare was in the bed and the inside was filthy
STEPHANY FI didn't go outside so I can only rate outside and it was ok.
Tammy RTruck was not swept out and there was damage on the truck that was not marked. I pointed it out to the guy and he stuck a sticker on two places but did not put one on the high up one on the sides. He told me “they really don’t check for cosmetic stuff”. Now after I checked them in at Alvord, I have a $156.00 charge on my bill for damage/missing and I know nothing is missing and can only assume they are talking about the prior damage on the truck. All I get are answering machines when I call the uhaul number in Alvord.
CODY BU-Haul came through for me in ways that I cannot write for me and my family in renting this truck. I cannot express enough gratitude for U-Haul service cleanliness and quickness of service at turnkey storage thank you from the bottom my heart for the lady on Saturday, May 16
Jamie MService and equipment were great! No complaints
Richard WThey are ver friendly service and I love the way helping me, Thanks
FRANCIS TNo improvement needed
Suzann RNot the easiest to find even with being in the area for several years.
BRIAN PGreat to do business with.
MARIA GClean windows, winshield after truck is dropped off.
John SOnline reservations and check in is recommended!
Steve CAgent very personable and helpful.
Alden WI noticed there was 3 tire was bold. Specially front driver side was showing wire also.
Manish PCouldn’t of asked for a better experience!
Troy-Lyn LThis location was great! The people are very friendly and helpful. The interior of the truck wasn’t clean, but it think that is because of the last person who rented it. I would go back to this location for any of my U-Haul needs.
Dakota B