Customer did not leave a comment.NYASIA B.
Customer Reviews for Turner Auto Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was great!Juaquatta K.
Customer did not leave a comment.Natalie A.
The trailer didn't have lights. It also was not hooked to the truck right. Horrible experienceLisa M.
I wish it was open on SundayTimothy C.
Customer did not leave a comment.William R.
Customer did not leave a comment.Gloria F.
Customer did not leave a comment.BETH F.
The cargo area of the truck had not been swept out. The "Service Tire Monitor System" warning light was on when I picked up the truck. We figured it was a bad TPS monitor and not a tire leaking down. I drove it to my destination and returned it in the same day and no flat tire.Michael H.
Customer did not leave a comment.Olive B.
Customer did not leave a comment.Elizabeth C.
Customer did not leave a comment.Gary C.
Customer service at this location is true excellence and professional. The service rep was very knowledgeable and informative on my options and the equipment.Keisha H.
Customer did not leave a comment.Davida L.
Tell customers about the key return box on the front porch. I found that on my own when I went there the next day and the place wasn't open yet.Carolyn F.
Customer did not leave a comment.Karen B.
Customer did not leave a comment.Georgene D.
Rear signal lights were falling out of the trailer and they didn't work.Charles B.
Customer did not leave a comment.Telisha H.
I think was over charged. dropped every thing off in about one day. lady barely gave me enough mileage just to make the trip but for some reason she charged me more days then I needed She charged me like 3 or 4 days ...I only took it 475 miles, she put down 497 miles which like you see were barely enough. That could have cost me alot if I was over.. miles is what I needed not days. Not happy. If I didn't use the days why wouldn't I get a refund.RONALD S.
I think I was over charged. dropped every thing off in about one day. lady barely gave me enough mileage just to make the trip but for some reason she charged me more days then I needed.ronald S.
No one was there. The location was hard to find because the name of the drop off was different.louise G.
Customer did not leave a comment.shanell B.
Customer did not leave a comment.Ronald E.
My appt time for pickup was at 9:00 am but upon arrival at 8:4am., I had to wait until 10 for business to open which I was not informed of. Contract never printed at business due to difficulties with system. I never received a contract until after following day. Upon returning truck to business I was told that trucked needed to be refueled to starting amount which made my my husband have to take another trip back to rental location to go and refuel truck. This information should all be given too you upon renting vehicle so there are no surprises.John G.
Customer did not leave a comment.jeffrey H.
Customer did not leave a comment.Zaquinte L.
Customer did not leave a comment.Andre R.
Customer did not leave a comment.Ross R.
Customer did not leave a comment.Matt D.
Great customer service with U-haul and the facility that we picked it up from (Turner Auto). Great experienceJOHN J.
Customer did not leave a comment.Moniek G.
Mr. Bradley Turner and his staff were great to work with and I will rent a U-Haul again with him soon.john S.
I had a good experience at this location. Friendly service, and easy pick up.Tanisha G.
Customer did not leave a comment.martha B.
Customer did not leave a comment.Herbert B.
Not much parking available but it worked out, thanksLauren H.
Truck was dirty in the cab and smelled like cigarettesRichard W.
1) Fix the express chech-in app or discontinue the service! 2) Find a new Service Provider in Dillon, SC. 3) Provide the phone number for Hertz.Randall M.
Great location, Fast, Friendly, and Professional!FRANK V.
The guys at were very personable and helpful to accommodate my equipment check-ins. Can't say enough good things about them. Thanks for the help.Joseph P.
Customer did not leave a comment.Joe S.
Customer did not leave a comment.KEVIN D.
Customer did not leave a comment.EMETHIA W.
Customer did not leave a comment.david S.
They did not want to help with parking or unhooking their equipmentangela W.
Customer did not leave a comment.bishop T.
The contract with the fuel usage, etc. stated where the gas was and should be when it comes back( it had a lot of lines on as most gas gauges). The staff member said "they don't use that paper and there isn't enough gas in the truck". If this is in fact true UHAUL needs to fix this with ALL locations because its not my problem IF they don't use the same paper and also if that was the case I should've been given the CORRECT one. I was charged extra for gas (2nd time this has happened with UHAUL, she charged me for 1.3 miles that was not calculated/documented right at the pick up location (however the staff member corrected, initialed, dated, and timed the correction). This is my last time using UHAUL...I was over charged the first time but NEVER AGAIN!!!Chanketa A.
Customer did not leave a comment.Joyce D.
Customer did not leave a comment.Alicia G.
Wish they opened earlier in the day but other then that it was fineMarybeth H.
rude, provided no help in hooking up dolly nor any paperwork related to the rentalmichael M.
You need to ask and be sure the customer knows how to release the equipment from the truck. You should also be certain there is a check list going in and out to assure the equipment is safe and functioning properly prior to renting it out.virginia L.
Very friendly an great costumer service.Mary S.
Customer did not leave a comment.michael P.
Informed the customer if difference in mileage before making charges. The difference in mileage too small to charge. I returned my truck a day earlier, there was a gas station less than a block away, I could have put in more gas. I was afforded the opportunity, the clerk immediately charged my account without giving me any options. I could have paid the difference in cash, used another card or return truck more gas. Also, I had to inquiry about the process, the clerk didn't volunteer any information as she was conducting my transaction. I will not ever use this service/site or recommend it to anyone. This place scam customers.COUNTESS S.
The individual at Turner's, Amber, did not make the deposit of $100.00 visible on the invoice. Therefore, after arriving at the Uhaul Center in Columbia, Mike was unable to refund my deposit due to this issue. I paid in cash and still need to call Mike at the Orchard Drive, West Columbia, SC Center to receive my deposit back.MIKE T.
Customer did not leave a comment.ERIC J.
Ya'll need to make paper work clear on times! !DEB B.
Customer did not leave a comment.GALE J.
Customer did not leave a comment.SUSAN W.
Customer did not leave a comment.Kevin O.
Customer did not leave a comment.JEAN F.
Customer did not leave a comment.ANTONIO T.
Customer did not leave a comment.GENISE R.
Customer did not leave a comment.CHRIS P.
very good serviceTHOMAS M.
Customer did not leave a comment.Sue C.
Customer did not leave a comment.VANESSA B.
The process of obtaining a vehicle is very unsatisfactory and required numerous phone calls. Because the location was not available until the last minute it was difficult to plan ahead.Frank H.
I rented a truck at around 3:00pm 8/29. The next day @ 10:35 am The return location called me to tell me I needed to return the truck. I told her I was aware of where to return it. @ 11:27am she called again and wanted to know when I would be returning the truck. She said that she had someone that needed the truck. I reminded her that I had until 3:00PM to return it. I told her we were almost finished. It was very muggy and hot that day and we could not hurry due to the heat. When we finished she called again as we were leaving to gas up the truck @ 12:20. She called again while I was at the gas station and two more times before we got it to the return place. REALLY! I do not appreciate being harassed. Then she charged me extra because she said I was over by a few miles. I had to go to two gas stations due to high holiday traffic. I don't think after all the HARRASSMENT we endured I should not have had to pay ANY extra in fact I should have gotten a discount for the annoying phone calls. I'm sorry that other person needed a truck BUT SO DID I !!! I don't mean to sound like a jerk but that was not my problem and they should have thought of some other way to handle it besides harassing me. I have used other rental trucks before but I prefer Uhaul. My other experiences were uneventful but this was just unreal. When I pay for a service I expect to be able to use that service for the time I paid for without being bombarded by annoying phone calls and inconsiderate people.Tereasa W.
I did not check the back of the vehicle, which upon opening it, I had to clean it out before I could use it. I would tell them to to check the vehicle out, not just the cab area.AMANDA T.
Customer did not leave a comment.TONY S.
They called to verify my pickup the morning of. However, the location was not very user friendly. It is a used car lot with no parking available. Some of the car lot staff (non-u haul) was rude. They also did not go over any type of vehicle inspection with me. Once I inquired about it, they told me that any damage to the vehicle was already annotated with an X on the damaged spots. I walked out and found unmarked damage, so I took pictures and video footage of the damage. They also did not inform me that all u haul locations have a drop box for the keys. I could have dropped the keys Sunday night when I parked the truck at the drop off location. Instead, I had to leave work Monday morning and make an additional trip to turn in the vehicle.KASEEN M.
Great support from staff. Efficient and caring about customers. Would definitly recommend to others.ROGER K.
Customer did not leave a comment.BEVERLY D.
Nothing, everything was quick and easy. Great service.Christopher S.
Customer did not leave a comment.IACOB M.
Customer did not leave a comment.Margaret M.
Drop off was friendly and helpful, no problem.Walter R.
A very well run organization.ALEXANDER S.
Customer did not leave a comment.GERRY N.
Tire blew up on the highway please make sure the tires are up to par For the next customers , extremely dangerous ! For one worn out tired..????ALBERT T.
Very nice people. Very helpful!!Darla M.
Good People...David R.
Have someone at the drop off location that knows what to do.ARIEL S.
the only problem was the first place we were going to pick up from. The truck wasnt there and the man there was very rude if he was the only one with a truck and we needed one we would still not use them.ROXIE L.
Customer did not leave a comment.JOSH T.
too busy with other business -- also man who hooked up hitch said i should check it myself because last one he hooked up came loose from lady's car -- not good business statement to customerGARY S.
Customer did not leave a comment.SARAH M.
Waited over hour before someone got thereAshley S.
Customer did not leave a comment.ERNEST M. B.
When i dropped the carrier off the area where the uhaul equipment was too dark for me. There was lighting but i could have used a little more.CARMELA W.
The back of the truck was immaculately clean, but a little more attention could have been paid to cleaning the cab (cigarette butt; old french fry). Very friendly and helpful staff.VIRGINIA B.
For a drop-off center, location was ok. They were fast, seemed to know what they were doing (unlike the pick-up location). It was a repair shop, so it was dirty. The building was very old and looked like it would cave in, but for a drop-off it was fine.RANDY G.
Customer did not leave a comment.MICHAEL J.
Customer did not leave a comment.TONY S.
The interior was very old and delapatated The personnel was very friendly and helpful.DEBBIE G.
Owner was very helpful and went out of his way to see that we could pick the truck up at 9:00 am.Denise B.