Customer Reviews for Turner Farm Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Turner Farm Self Storage

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iris W. on

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Perry D. on

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shelia S. on

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Jazzmine M. on

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The guys did a great job! I would highly recommend them to anyone. It’s amazing how they were able to fit ALL my belongings in a slightly smaller truck than what I was originally going to get! They were so quick though it was awesome! And great personality. I really liked them. I had Justin and his partner who has been doing it for 20 years . So sorry but I’m terrible with names! I only remember Justin’s name cuz he’s the one I’ve been in contact with. But book them!

Cassondra L. on

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Angie in the office was fantastic. The facility is new and clean. I was a little worried about driving the truck, however it drives super smooth. Great experience!

Michael N. on

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John L. on

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Very friendly and professional staff. Convenient location.

James W. on

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Smooth transactions from reservation to pickup and the return. Thanks

Carol B. on

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cindy S. on

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Clifton B. on

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Laura G. on

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We were provided the key to the wrong truck in the lockbox. Calling customer service was no help. We did get a call from facility once they opened, but this held up over 2 hours of our move.

BETH M. on

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Nothing needs to be changed!! Everyone was so nice and very helpful. They made the experience stress free and made me feel very welcomed and appreciated. So they all deserve a BIG THANK YOU from me. I hope others will use their services!!!

Stacey A. on

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Everything was great! Loved the mobile check in! Thanks!

Geoffrey D. on

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I had an awesome experience. I was well satisfied

STEPHANIE L. on

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Amy K. on

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The young man that helped us was wonderful. He was helpful, knowledgeable and professional as well as very polite. Great experience!

MATTHEW A. on

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This location was amazing. Really helped me out and recommend friends and family to use this location!

Brian G. on

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Austin C. on

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Very attentive, thorough, and super friendly

Sharon M. on

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Turner Farm staff is great. They always have a friendly smile and give awesome customer service. Will return there in a minute to rent a truck or a storage unit.

John S. on

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The staff at Turner Farms Uhaul were very friendly, polite and helpful. Everything was explained clearly and made easy to understand. I would definitely recommend them to anyone that's moving.

Gregg D. on

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The after hours pick up was a nightmare. I was on site for 35 minutes before i could leave with the vehicle. There is definitely a better way to manage this aspect of your operation. The staff was very nice and courteous and the rest of my experience was good. Please contact me if you would like some insight into your after hours pick up process.

William M. on

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Paul R. on

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Kelvin G. on

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Nothing, awesome people and operation.

Huel W. on

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Enjoyed my experience. The van was new, only 3400 miles. Vehicle and the facility were very clean. Enjoyed talking to Angie.

Charlie L. on

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Richard H. on

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Seneca F. on

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Yall were awesome.

Gary B. on

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Ryan E. on

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The customer service from Austin Davis was very helpful and professional. I would recommend this location to use. However the moving service Hyw 55 movers I would never use again. After booking them for noon they called and wouldn’t be able to make it until 3pm, that was fine, I did book the same day. Then at 3 I texted and they said it would be there for another hour. After 4pm I texted again and they said it would be another hour. This went on hour after hour until 9:30pm when I called them off. I would have appreciated honesty from the beginning, that they were to busy and I needed to contact another service.

Jaclyn P. on

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The owner is a very sweet and helpful lady. Her and her son are extremely knowledgeable And not only U-Haul but also for the storage units. I have rented a storage unit more than once and a U-Haul more than once from them. I will continue to come back to this location and recommend it to others.

Kim C. on

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Dave K. on

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Turner Farm Self Storage has the most friendly and knowledgeable staff. I highly recommend them for your u haul rental as well as storage needs you might have.

GUY F. on

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Very friendly, helpful, and professional

DENISE H. on

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Fast friendly service

Mario C. on

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Great friendly crew. Will recommend and will return! Thank you!

John D. on

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The rep at this location was great.

Collin J. on

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Dan H. on

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Everyone at the Turner Farm location is very friendly, professional, and easy to work with. We regularly rent trucks from them for Garner Magnet High School band activities and we wouldn’t go anywhere else. I would highly recommend them!

Martin T. on

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Nothing my experience was great

Leonard H. on

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Kristine S. on

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Don V. on

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The man who checked the vehicle out was efficient but very helpful. He explained the process well.

David T. on

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Definitely YES! Turner Mini-Storage - these folks have been a great help to me. Special thanks to them! DLT

Kenny W. on

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Clean facility. Staff very helpful.

Timothy L. on

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Margaret C. on

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David A. on

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Eric T. on

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Air conditioning on truck did not work properly and was told there was nothing they could do, so I essentially did not get what I paid for. That was disappointing.

Jennifer M. on

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The truck reaked of cigarette smoke, and was dirty and completely out of gas. So I had to fill it up before I could even use. The truck was in horrible working order and had a “get oil change” light on. Overall not a very nice experience.

Carl C. on

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earle D. on

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Matthew K. on

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Improved office hours and communication would be great.

Don C. on

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Austin and Shirley are awesome, kind people, they both have looked after me since day one. I came in Saturday 09/14 to just get a appliance dolly and Austin and Shirley were smiling and took care of me as always. I love them both. I hope they get recognized for sure!!

larry W. on

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Ronald C. on

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Everything was great. The staff was friendly and helpful, and I was in and out in no time. Thank you for excellent service!

Gerald P. on

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Ramona S. on

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Earnest B. on

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Christopher H. on

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The staff was great, and extremely helpful, but the U-Haul app is horrible. Literally nothing works in that app. Thankfully, the staff there were able to get me on the road and return it without issue.

Gillian B. on

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The experience was far and away the absolute best I’ve ever had when using uhaul. The staff at this location are superb and really went above and beyond. If I could give 10 stars I would!!

Samuel K. on

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Austin has excellent customer service skills that feel genuine. We didn’t get the impression that he’s in it only for the money. We left with the impression that he loves working with people. Thanks!

kelly O. on

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Shirley was super helpful when I called in with questions. The van was like brand new! Beautiful! Appreciated the sun visor for the windshield while it was parked. Thanks for the great, easy experience!

linda V. on

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Terrance B. on

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DARLAN M. on

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dannie G. on

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These guys are awesome. We have had a storage unit with them as well for about a year. The whole facility is clean and secure. Great people with a great attitude, and a willingness to help. If I ever need their services again, I would go out of my way to use them.

STEVEN C. on

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Very helpful and knowledgeable about all the products.

Theresa C. on

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Theresa C. on

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Patrick S. on

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Cory R. on

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Donald C. on

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I don't know what else they could do ,they are pretty great right now.....love this company

Penni B. on

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Very helpful staff and the storage units are very clean.

Steven F. on

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Was told to drop key in Orange key drop box. Key DOES NOT FIT through the slot in the orange key drop box! Had to drop key in the monthly storage payment drop box.

Marie F. on

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Richard T. on

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Staff was very courteous and helpful.

Erika P. on

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David M. on

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Excellent customer service. Clean and friendly. They go above and beyond! I won't go anywhere else!

Michael N. on

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amy E. on

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Chiffonda H. on

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This rental was overpriced. I rented a van for 2 days and it cost me $328.00. That is ridiculous. Will definitely go with another company next time.

Pamela Y. on

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Very friendly and helpful. Everything was ready and organized.

David S. on

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Efficient and easy transaction. Pleasant & friendly customer service.

brittany G. on

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Jessica T. on

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My truck was not there when I went to pick up, receptionist admitted he just "hadn't completed the order". I was offered a smaller truck, which would lead to multiple trips and this truck was due back before my original truck would have been due, but what choice did I have. So I took a smaller truck for a smaller amount of time. Then at drop off, the receptionist was HORRIBLY RUDE, including use of profanity. This was my preferred location for uhaul but I definitely will NOT be returning to this location.

Lee C. on

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If you want a picture of the driver's license front and back buy a camera.

Anne F. on

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I really like this location and it is in a good location for where I was moving.

Anothey D. on

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Paula G. on

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Great Customer Service. Would rent from them again when we need it.

Constance P. on

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CSR was awesome!

Paul G. on

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Everything looks great.

John C. on

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From reservation until final turn-in, all interactions with this business were top notch and credible. No question was left unanswered, no promise left unfilled, nor were there any surprises with the use and return of the vehicle. It was great doing business with them.

Cathy S. on

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They were very helpful and I would recommend them to anyone.Thanks so much.

Dan W. on

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Jennifer S. on

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Austin and Angie were amazing, and soooooo extremely helpful!!! I will use this location and their services every time possible!!!!

Allen W. on

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Angie D. on

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JAMES G. on

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Austin is a great asset to Uhaul as his customer service is beyond measure

Kevin G. on

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Totally different experience at the drop-off location in Garner, NC. This was such a breath of fresh air and clean location. The staff is absolutely amazing and the environment was very appealing! Will definitely rent a truck from this location only if we ever need any future U-haul services. All of your locations should strive to be like the Turner Farm Self Storage location. Many thanks to Austin & Angie!!!

Adrienne M. on

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The sales representative was very courteous and helpful. He had the truck clean and ready to go.

Charles R. on

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The space was ready for me to use on the same day.

Wendy H. on

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Austin is amazing!

STEVEN C. on

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Austin was very helpful and explained things clearly. The facility and unit was white glove clean.

Jason P. on

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This is a very nice facility. Staff was very friendly, but I do wish they had told me ahead of time that my door was different (I have a handicap unit but was unaware until I got to it.)

Debbie R. on

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The young man Austin who assisted IS very professional, personable, helpful, courteous and most of all KIND. This young man will be successful in whatever he chooses in life. Five star rating!

Joel H. on

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Checking in here after reserving online is a breeze. Great staff and customer service here. Easy to tell they care about their customers. Second storage unit with Turner Farms SS and it’s been great.

Angela S. on

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The self move in process was so simple! This site is new, clean, and well maintained. The staff here are very customer service driven and go above and beyond to help your move go smooth. Thanks!

SHARON M. on

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I would recommend this to everyone..... thank you.

Penny M. on

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Nice, new building. Climate controlled, well lit and free carts if needed. Would recommend for short term needs. Prices a little high after discount ends.

Anna P. on

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The unit was dark and hard to see what I needed to get out. I was told that if I moved my stuff out early that I would get a partial refund, however this did not happen. The floor was dirty

JAIME F. on

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Excellent

GAIL H. on

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Everyone was friendly and helpful.

Raymond B. on

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need reply to adjusted billing...failed to provide 12month free,,,was told a 13 month was added but have not received a new receipt to show it..please reply

ERIC H. on

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The staff was very pleasant and professional in explaining the details of your storage area. It made me feel great knowing my belongings were protected and inside with cameras. I'm well pleased.

Randy R. on

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Don't like having to leave a review to get my 6 bucks back

MARY M. on

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This was the worst storage experience I have ever had. And not only did they over charge me but then they weren't helpful trying to plan my "eviction" with me either. They are prejudice and showed no

lindsay c. on

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I've never rented a storage facility before, but this was a great experience. Staff were professional and helpful, the price was reasonable, and we were in and out of there quickly. Awesome!

Bob J. on

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Please cancel- buyer backed out of buying our home. Will let you know if we have need in future. Thank You!

GEORGE W. on

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The staff and facility at Turner Farms Storage were excellent. Particularly helpful and attentive was Austin! I dealt with him throughout my almost 2 years there and he was extraordinary!

JOSEPH T. on

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no comment

Donna K. on

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Fast and easy set up. Quick reply back by email..

WAYNE O. on

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Well run facility

Dean H. on

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The facilities are clean, easy to access and well-lit. Nice security gate. Quick and easy rental process. So far so good!

Christy J. on

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Austin was so helpful.. Great personality.. If I need storage in the future I will back..

MICHAEL C. on

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we found it a bit on the expensive side, however the storage units were above average for most storage facilities.

ANDREW R. on

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Great customer service, clean, very safe and secure and organized staff. I would use them again anytime I had storage needs.

TEENA B. on

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Very clean and professional staff

BARBARA D. on

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Reserved 10x20 with Electricity for $145 - Disappointed Not available. Offered choice of 2 10x20 spaces @ $140. On line deal -1 free month free lock with 1 month paid - also NO Longer Available.

WILLIAM S. on

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Site administrator out when I arrived. Called number posted, nobody answered. Arrived 10 minutes later, service was excellent. Would recommend to friend.

BARBARA O. on

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The unit was clean and in a good location.