Customer did not leave a comment.Stephanie L.
Customer Reviews for Turner Farm Self Storage
(U-Haul Neighborhood Dealer)
Garner, NC 27529
Services at this Location:
- Mon–Thur9:30 am–5 pm
- Friday9:30 am–5:30 pm
- Saturday8:30 am–5:30 pm
- Sunday9 am–1 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was great. The customer service was fine. However, I left my phone charger in the truck when I returned it. When I called the next day I was told that they had seen my charger in the office but someone must have thrown it away. THIS WAS THE NEXT DAY! I was told that someone would look into it and call me back. This never happened. If you rent from Turner Farms DO NOT LEAVE ANYTHING IN THE TRUCK. YOU WILL NOT, I REPEAT NOT!, GET IT BACK. Thieves!John S.
Very friendly and get you processed quickly. A great place and a very convenient location. Easy to get into and out of their parking lot, even though they are on a major state road.WILLIAM R.
Customer did not leave a comment.Christopher M.
The attention given to me and other customers was top-notch! They made our moving experience so much easier!!!! Thank you!!!!whitney J.
Mike is the bomb !! Very helpful and upbeat ! Best experience ever.newman S.
Very responsive and professional. Great job and made the experience an easy task. ThanksMatthew T.
Customer did not leave a comment.Harry M.
Customer did not leave a comment.Daniel B.
Very friendly and accommodatingSakia C.
Customer did not leave a comment.Ronald J.
Only problem was windshield wipers needed replacement.Howard W.
The website to return the vehicle failed, this was a very nice facility and I would recommend either putting wifi in the parking area or resolving issues with your return process. The last time I returned a uhaul the page was slow but this time it just locked up. (Iphone 13pro LTE 3 bars of service)Jeffrey M.
Customer did not leave a comment.Abidemi C.
Customer did not leave a comment.Brian R.
Friendly and helpful staff. Clean facility.Joseph M. | Overall Experience
Customer did not leave a comment.Kevin W.
Customer did not leave a comment.Brian C.
Excellent experiences with both the facility as well as the staff.DAVID C. | Overall Experience
Customer did not leave a comment.John C.
Keep doing it right.Jeffrey R.
Worked well and very helpfuljohn W.
Everything worked out perfectly.Kent B.
Customer did not leave a comment.Jonathan C.
Fast, friendly and efficient.Jeffrey R.
Customer did not leave a comment.Lawrence B.
Customer did not leave a comment.Brittany H.
Customer did not leave a comment.Larry B.
William was amazing and helped to make a very stressful situation easier than I thought was possible. He's an amazing associate that deserves all the credit for setting up a smooth transaction for myself and my daughter's move. Also Michael who accepted the vehicle was super nice and helped me navigate the hallways better. I love this place and wish I could thank you a million times over. No room for improvement in this end!Dawn M.
Customer did not leave a comment.ROBERT G.
Customer did not leave a comment.Andy I.
Customer did not leave a comment.Scott S. | Overall Experience
My rental experience here was great,I did not have any issues at all. I would recommend this facility for sure.Misty M. | Overall Experience
Customer did not leave a comment.Regan H.
Customer did not leave a comment.CARMEN C.
Customer did not leave a comment.Thomas W.
Everything was excellent, this is not my first time renting from this location. Thanks for every thingDavid R.
Customer did not leave a comment.sharon M.
Everyone was so friendly and helpful. Originally I rented for only two days but had to extend three more days. The team members working couldn't have been more polite and accommodating, even checking in to see if I needed to extend further.Marty H.
Customer did not leave a comment.LESLIE W.
Customer did not leave a comment.Christopher S.
Great customer service, friendly staff!!Roberto D.
Austin's and the overall team's service excellence is EXCEPTIONAL and i will aim to use this location (even if it is not the closest) going forward. NOTE - The Capital Blvd location is also very good 8)MICHELLE G.
Both employees were polite and helpful fast service.Josephine A.
The location was great and so is the before/after hours process. I would recommend a more thorough inspection "sheet" versus a simple open-ended fill-in form.Fulton B.
Customer did not leave a comment.Joseph C.
Customer did not leave a comment.Jimmy G.
Nothing. Keep up the great service!Richard C.
Customer did not leave a comment.Michael N.
The employee on site was awesome too. Helped us check truck back inALESHA B.
Customer did not leave a comment.paul H.
Love uhaul good people and god truckingLeon M.
Customer did not leave a comment.Donna A.
Awesome ServicesOrlando W.
Customer did not leave a comment.India W.
Customer did not leave a comment.someshwar V.
Customer did not leave a comment.Clinton W.
Customer did not leave a comment.Lisa B.
Customer did not leave a comment.Eric S. | Overall Experience
Had an excellent experience.Laurie K. | Overall Experience
Customer did not leave a comment.mason W.
Very knowledgeable and helpfulHorace J.
Customer did not leave a comment.Scott R.
Customer did not leave a comment.MATTHEW F.
Staff here was excellent and went above to assist me. Truck driver door allows air flow into the vehicle and a lot of noise as well.Mark B.
Customer did not leave a comment.KEVIN G.
Customer did not leave a comment.JOSHUA D. | Overall Experience
The location was very helpful to us. Thanks to all the staff for being helpful and professional.hilda grace K. | Overall Experience
Customer did not leave a comment.Duane M.
Everyone here treated us like neighbors and were very accommodating. I will recommend their services.lisa w. | Overall Experience
Customer did not leave a comment.Wanda W. | Overall Experience
I don't think you need to do anything different. Because the guys are doing super super fantastic. Thank you.yasser A.
This was a wonderful rental experience for me to send my youngest daughter back to college. The staff was friendly and quick and did extra cleaning to make the van smell good for the rental. And the return was quick and easy, as well, with no unexpected charges. Thanks so much!Lisa T.
This location is great. The staff is amazing!! Quick, professional and very understanding. I had a very bad experience trying to reserve a rental online. It was nightmarish. Thank goodness for this location. Will definitely come back and recommend it.Jose C.
Customer did not leave a comment.Misbah D.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Deda B.
I would have to say the only thing I would ask that they check is one of the tires was low on the trailer I had to pump it up. Everything else was amazingJOSHUA A.
Great customer service. Very quick check in.DEBBIE D.
Customer did not leave a comment.Samantha M.
Have used this facility in the past and will in the future. Staff is very qualified and friendly. Facility is kept in perfect order - clean and well lit.Elizabeth M. | Overall Experience
Customer did not leave a comment.FAITH R.
This best experience ever alway polite and very pleasant smiles and they make you feel like you really do matter also very helpful tooFlorence B.
Very friendly staffDavid E.
Adjust the measurements on your website for your trailer to reflect the entrance to the trailer isn't as wide as the widest part of the trailer bed. My lawnmower (54" deck) would not fit in your, as advertised, 5' (60") wide trailer because the entrance to the trailer was significantly less wide (53"). That was a mistake that others can avoid with a small change. Make the website reflect that the entrance is not 5' wide.Kurtis B.
No issues with the facility. I had issues with my reservation. I reserved an available utility trailer near my house. 2 days before I pick it up, I was notified my trailer was modified to a motorcycle trailer, which I can't use for what I was doing. A larger and more expensive trailer was found, but a 30 to 40 minute from my original location. I had no choice but to take this bigger than needed and more expensive trailer cause I could not reschedule my project.tom V.
Quit changing pickup locations and canceling agreed confirmations ,without contacting the customer. Only for the customer to find out with the conformation call. You guys were terrible!!!! I reserved a truck 2 weeks in advance and the last 3 days before pickup my truck size changed and my pickup location changed 3 times 😓😔😔😔😧😧😧--😒😕😔Brigietta D.
Great place to do business with! Everyone is so friendly and helpfulTracy M.
Customer did not leave a comment.Rebecca W.
This particular location has always been consistantly great!Lynda I.
They muffler on the truck needed to be replaced. We did not get the furniture dolly needed to move am upright freezer.Linda T.
Great service business.Sue W. | Overall Experience
Both locations were clean and the customer service was second to none. AwesomenessJoseph V.
I ended up dealing with this company by mistake but what a blessing it ended up being... I decided to check on my U-Haul location a day in advance and found out it didn't have my truck size at ALL... Then the customer service gave me another site who decided to voluntarily put me on their waiting list AND change my pickup time to night hour's smh.... Finally 5 hour's later someone helped me by sending me to Turner Farms Self Storage. Definitely GratefulMalisha N.
We were helped by the sweetest, honest and one with the most infectious smile lady, we were in for a 26' truck Tuesday at 10:30 and she was just fanfuckintastic , we were in and out with the truck in quick few brief minutes, it slipped my mind to gather her name, â€œwhat can you do to improve for the next customer you asked?â€ keep smilingâ€¦â€¦ :)Nabeel A.
Email when you change the pickup location and don't charge for the extra miles when it's a different location than where I reservedJason C.
Customer did not leave a comment.NICOLE D.
Customer did not leave a comment.JEFFERY W.
Customer did not leave a comment.Trenton G.
Customer did not leave a comment.Angel O.
Fantastic staff!!!!!Dayna N.
Customer did not leave a comment.David M.
Access hours not goodTiffany B. | Overall Experience
Customer did not leave a comment.Phyllis K. | Overall Experience
Customer service great, easy move, no issues!Jamal G.
Always friendly staff and perfect service!!! They will go above and beyond to make sure you have what you need. All questions answered too!!!James S.
Customer did not leave a comment.MARK W.
A little confusion on finding the truck.Steve C.
Customer did not leave a comment.Patricia S. | Overall Experience
Left rear tire was under inflated and right rear tire was over inflated.Peter N.
Customer did not leave a comment.Carl C.
Customer did not leave a comment.DANIEL B.
Customer did not leave a comment.Amy H.
Service was fast, polite, very friendly.Maya I.
Outstanding service and facilities.JOHN A. | Overall Experience
Customer did not leave a comment.DEIRDRE R. | Overall Experience
The staff was excessively helpful going over and above. The problem we had was with the owner/manager who let us know it was her way or the highway even though she was absolutely wrong. She reminded us of a rich greedy b-t-h. In some cases some people will never be happy. If she is so successful she needs to hire a general manager and get out of the spotlight.john v. | Overall Experience
Customer did not leave a comment.Kevin B. | Overall Experience
Customer did not leave a comment.Nathan D. | Overall Experience
Allow 24 hour access to the storage facility. Other than access, this was a great facility.John S. | Overall Experience
I was extremely happy with the level of customer service Rachel provided. I will continue to utilize Turner Storage due to her and her willingness to provide great customer care.Marlyn D. | Overall Experience
Customer did not leave a comment.peter b. | Overall Experience
Great experience. Second time using them, Clean, easy access, wonderful staffmark w. | Overall Experience
Very nice place and good staff thank youCHRISTOPHER R. | Overall Experience
Customer did not leave a comment.william h. | Overall Experience
Customer did not leave a comment.Liz N. | Overall Experience
The staff was very friendly and very helpful. I would highly recommend Turner Farms!!Christopher V. | Overall Experience
Incredible experience!Jeff S. | Overall Experience
Thank you to the staff. You are all amazing. N friendly and very helpful for everything I needed during my several months stay. And then used the uhaul rentals you have available. Everything was great and accommodated me whenI need to change the days and times I needed the truck. It was just a great experience without any issues. I ve used other storage places before and moving rental trucks and always had major issues... so I appreciate how smoothly this worked out with your company and facilities!!! 💯 RECOMMENDED!!!!!!!Pamela W. | Overall Experience
Staff were helpful. Facility clean. Highly recommended. Will use them again if the need arises.Frances S. | Overall Experience
Customer did not leave a comment.John Z. | Overall Experience
Customer did not leave a comment.Julie S. | Overall Experience
Customer did not leave a comment.Peter J. | Overall Experience
Customer did not leave a comment.Stacey G. | Overall Experience
Staff was very helpful and friendly. Facility is very well maintained. Highly recommend.patricia G. | Overall Experience
Great storage facility in all respects.Richard J. | Overall Experience
Excellent staff and customer experience.Andrew S. | Overall Experience
Great staff!Marcia J. | Overall Experience
The staff was very knowledgeable, hands on, and helpful. Our move in went very smoothly. We look forward to working with them again.Rodney R. | Overall Experience
Outstanding experience during a most stressful time in my life. Thank you. Very friendly and helpful staffDEANDRA K. | Overall Experience
Previous manager and staff was very professional and customer service friendly. Current staff is unprofessional and rude. I would not recommend this facility to my worst enemy. I had previously given the facility a five star rating.Roy W. | Overall Experience
Great storage! Not over crowded.. Friendly staff. Enjoyed the ride on the golf cart!willie m. | Overall Experience
Awesome facility.Macon G. | Overall Experience
Place was always clean and staff could not have been any nicer was there about 4 years and it was one of the best storage experience everDANIEL L. | Overall Experience
I have used Turner Farms Storage a number of times and each time I am greeted by friendly and helpful staff. Thus is my Go To facility when I fun out of room!Philip P. | Overall Experience
Customer did not leave a comment.Nathaniel W. | Overall Experience
The staff was always so friendly and helpful!!Maia w. | Overall Experience
Customer did not leave a comment.victoria s. | Overall Experience
Customer did not leave a comment.Dustin G. | Overall Experience
Great location! Friendly “family” feel from staff.Lindsey S. | Overall Experience
Customer did not leave a comment.JOHN C. | Overall Experience
AmazingMarlin S. | Overall Experience
They were very helpful. I will use them again.Brian T. | Overall Experience
The staff, especially Angie, was very helpful.John J. | Overall Experience
Everyone was wonderful to work with. Great storage unit. I'd drive across town to use them again.Mary Elizabeth T. | Overall Experience
Wonderful, friendly staff, great place!bonnie b. | Overall Experience
When I checked out lady at front desk was very rudeJames R. | Overall Experience
Customer did not leave a comment.Valerie H. | Overall Experience
Customer did not leave a comment.Dwayne B. | Overall Experience
Very clean facility and nice staff!Teressa C. | Overall Experience
Our experience was great. First time we had ever used a storage company. Climate control is the way to go. Staff was great from our first inquiry and questions to the day we moved out. We kept our belongings in storage for nearly 2 years!!NEEDHAM W. | Overall Experience
Customer did not leave a comment.Ernesto M. | Overall Experience
We were at this storage for 13 years and could not be MORE PLEASED with Angie and Austin for everything they did for us all these years! Thank you so much!JOANN C. | Overall Experience
Absolutely wonderful staff and experience from beginning to end!!Reginald W. | Overall Experience
Incredible staff, outstanding facilities and convenient location. We have used them to rent trailers multiple times and now two storage units for the past three months - we are moving to OK now and if I could take them with us, I would do so in a heart beat.Joshua H. | Overall Experience
Clean facility. Staff very helpful.Kenny W. | Reservation
Austin has excellent customer service skills that feel genuine. We didn’t get the impression that he’s in it only for the money. We left with the impression that he loves working with people. Thanks!Samuel K. | Reservation
Very helpful and knowledgeable about all the products.STEVEN C. | Reservation
Very helpful staff and the storage units are very clean.Penni B. | Reservation
The space was ready for me to use on the same day.Charles R. | Reservation
Austin was very helpful and explained things clearly. The facility and unit was white glove clean.STEVEN C. | Reservation
This is a very nice facility. Staff was very friendly, but I do wish they had told me ahead of time that my door was different (I have a handicap unit but was unaware until I got to it.)Jason P. | Reservation
The young man Austin who assisted IS very professional, personable, helpful, courteous and most of all KIND. This young man will be successful in whatever he chooses in life. Five star rating!Debbie R. | Reservation
Checking in here after reserving online is a breeze. Great staff and customer service here. Easy to tell they care about their customers. Second storage unit with Turner Farms SS and it’s been great.Joel H. | Reservation
The self move in process was so simple! This site is new, clean, and well maintained. The staff here are very customer service driven and go above and beyond to help your move go smooth. Thanks!Angela S. | Reservation
I would recommend this to everyone..... thank you.SHARON M. | Overall Experience
Nice, new building. Climate controlled, well lit and free carts if needed. Would recommend for short term needs. Prices a little high after discount ends.Penny M. | Overall Experience
The unit was dark and hard to see what I needed to get out. I was told that if I moved my stuff out early that I would get a partial refund, however this did not happen. The floor was dirtyAnna P. | Overall Experience
ExcellentJAIME F. | Overall Experience
Everyone was friendly and helpful.GAIL H. | Overall Experience
need reply to adjusted billing...failed to provide 12month free,,,was told a 13 month was added but have not received a new receipt to show it..please replyRaymond B. | Reservation
The staff was very pleasant and professional in explaining the details of your storage area. It made me feel great knowing my belongings were protected and inside with cameras. I'm well pleased.ERIC H. | Overall Experience
Don't like having to leave a review to get my 6 bucks backRandy R. | Reservation
This was the worst storage experience I have ever had. And not only did they over charge me but then they weren't helpful trying to plan my "eviction" with me either. They are prejudice and showed noMARY M. | Overall Experience
I've never rented a storage facility before, but this was a great experience. Staff were professional and helpful, the price was reasonable, and we were in and out of there quickly. Awesome!lindsay c. | Overall Experience
Please cancel- buyer backed out of buying our home. Will let you know if we have need in future. Thank You!Bob J. | Reservation
The staff and facility at Turner Farms Storage were excellent. Particularly helpful and attentive was Austin! I dealt with him throughout my almost 2 years there and he was extraordinary!GEORGE W. | Overall Experience
no commentJOSEPH T. | Overall Experience
Fast and easy set up. Quick reply back by email..Donna K. | Reservation
Well run facilityWAYNE O. | Overall Experience
The facilities are clean, easy to access and well-lit. Nice security gate. Quick and easy rental process. So far so good!Dean H. | Reservation
Austin was so helpful.. Great personality.. If I need storage in the future I will back..Christy J. | Overall Experience
we found it a bit on the expensive side, however the storage units were above average for most storage facilities.MICHAEL C. | Overall Experience
Great customer service, clean, very safe and secure and organized staff. I would use them again anytime I had storage needs.ANDREW R. | Overall Experience
Very clean and professional staffTEENA B. | Overall Experience
Very pleasant experience! The guy at the front desk was very friendly and very helpful. Even helped me back my trailer into a spot, since I could not. 10/10 would recommend!Privacy R. | First Impressions
Excellent service and facility!!Privacy R. | First Impressions
Great service. Was very helpful and quick to sign in. Thanks!Privacy R. | First Impressions
CancellledPrivacy R. | First Impressions