Customer did not leave a comment.Brian L.
Customer Reviews for Turner Farm Self Storage
(U-Haul Neighborhood Dealer)
Garner, NC 27529
Services at this Location:
- Mon-Thur: 9:30 am - 5 pm
- Fri: 9:30 am - 5:30 pm
- Sat: 8:30 am - 5:30 pm
- Sun: 9 am - 1 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jason A.
Very nice location but it is in a very high traffic area depending on the time of day it is. Manager is very nice here and helpfulCHRISTIAN W.
Great customer service!!Kara G.
Customer did not leave a comment.Mason B.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.Carol G.
Customer did not leave a comment.Sue M.
Customer did not leave a comment.Mason B.
Customer did not leave a comment.Matthew H.
I had ordered 36 blankets a month ago, but when I arrived to pick up the vehicle, I was told there weren't any due to a shortage. I would have appreciated knowing that earlier so I could find some blankets on my own.Scott S.
Customer did not leave a comment.Philip H.
Customer did not leave a comment.Mark G.
Our reservation was for 8:30am, we showed up to pick up our truck and the store didn't open until 9:30am! The reservation was made 10 days prior, this wasn't something last minute that they didn't catch. We had movers arriving at the house at 9am at $200 an hour that we were an hour late for because of this. We weren't able to get home with the truck until 10am. There were other people waiting for their trucks with reservations earlier than the store opened, we weren't the only ones.Tara C.
Continue to be the friendly people you areROLAND H.
Great guys that work there. I recommend someone all ready rent from them.Derrick A B.
Offer military discount. Support of the military is a must for all...Ryan B.
Everything was great and ready at the requested time. Very pleasant experience.Tammy R.
Customer did not leave a comment.Deborah S.
My reservation was for a location 1 mile away from me and 10 miles away from where I was moving. The updated uhual reservation that was sent to me 30 minutes before my pickup was 12 miles further and 18 miles from where I was moving to. This was the most miserable moving experience of my life and will be looking for other services in the future. Best regards, Former frequent uhual customerFAYEK B.
Customer did not leave a comment.Jeffrey B.
The best place I have rented a Uhaul from. As a woman, I have experienced shovanistic attitude in the past while picking up a truck or trailer at other locations. The staff at this location in Garner was amazing. The manager came out to meet me in the parking lot, anticipating my arrival. She opened the gate and had another staff member already at the trailer ready to hook it up. Check out and return was very quick and everyone was kind and respectful. It was so refreshing to not be talked down to as a female pulling a trailer. Thank you for your great service.Angele C.
Wish they would answer phone!FAITH R.
Customer did not leave a comment.Arun K.
We have used uhaul trucks and trailers over the years and this was the nicest facility we have used. The 2 young men there were so very nice and helpful.gayle D.
Customer did not leave a comment.Sidney C.
Customer did not leave a comment.Glenn W.
Customer did not leave a comment.NAKIA P.
Customer did not leave a comment.jeremy M.
Customer did not leave a comment.MARK L.
Customer did not leave a comment.Kenneth G.
Customer did not leave a comment.Eric A.
When we got to the location, they did not have a truck available even though the reservation had been made 4 days prior to pickup. The guy working the desk, did what he could to find us a truck. We did have to wait over an hour, which was extra annoying. The truck we got, although clean, needed to be jumped to get it to start. We took it understanding it may not work only because that was the only truck they could get us at close to the time we reserved it for. We were not the only people in this situation. This was not the fault of this location. I Uhaul really needs to look into their system to figure out what went wrong.Samual B.
When someone reserves equipment do not give the equipment to a customer that's in front of them then lie about a shortage when you clearly have the equipment to someone else.Mary S.
Customer did not leave a comment.Andrea W.
Very much appreciated your service, meet my pressured needs at a great value. Thank you!David H.
Customer did not leave a comment.Darrol W.
Open earlierToussaint B.
Customer did not leave a comment.Brett B.
Customer did not leave a comment.DEIRDRE R. | Overall Experience
This was not where I picked up the truck. I had to go here to get the 12 blankets. They were very professional. The truck pick up and rental was the worst rental I have ever had.John H.
The U-Haul app is terrible. I had to go in to check in and returning the truck was a nightmare that took over 30 minutes attempting to photograph the odometer and gas guage. Not sure how much gas I burned idling for this enitre time so that the gas gauge was still readable.Brad A.
The insurance you provide from them sucks they don't get you out of digits and they want to charge you 350 other than it was goodRAYMOND J.
Customer did not leave a comment.Jennifer D.
Great Service, clean functional equipment, friendly staff, would reccomend to family and friends.Jerome S.
This location was great and the people were great. The overall all experience was excellent. Truck was very clean .. will be back with my rental needs. Big plus was the storage on location new building .Jeffery M.
Customer did not leave a comment.jermey M.
The staff was excessively helpful going over and above. The problem we had was with the owner/manager who let us know it was her way or the highway even though she was absolutely wrong. She reminded us of a rich greedy b-t-h. In some cases some people will never be happy. If she is so successful she needs to hire a general manager and get out of the spotlight.john v. | Overall Experience
Customer did not leave a comment.Janice G.
Nothing. No needed improvementsCLINTON S.
Customer did not leave a comment.Kwame D.
They didn't have a appliance dolly for me to rent even though I included it in my online order, and I put gas in the trunk before I returned it and was charged an additional $20Angel G.
No improvement need .Everything was great 😊Betty B.
Customer did not leave a comment.MURL H.
Customer did not leave a comment.NATASHA W.
The team at the Turner Farm location in Garner are very customer focused. High praise for Chris who checked my vehicle for towing suitably the day before pickup & Ryan (and office team) who showed me the proper safety/connection techiquie.MICHAEL M.
For the 24/7 pickup, the after hour pick up and drop off was very frustrating to have to keep retaking photos that were clear only to be routed to custom service and non one ever called my emergency contact for verification. The customer rep had to call my emdegency contact .Tekia W.
Customer did not leave a comment.ABEL A.
Customer did not leave a comment.Kevin B. | Overall Experience
Customer did not leave a comment.MATEI C.
Customer did not leave a comment.CARRIE M.
Customer did not leave a comment.JENNIFER F.
Customer did not leave a comment.NICKOLAS L.
Customer did not leave a comment.Nathan D. | Overall Experience
The cargo area was covered in folded boxes with a large pile of blankets. It had a strong stench or urine and the floor was stained over portions. It had dried red clay in the middle of the floor. I called the office. After the very empathetic called a manager she phoned me back with word that it is entirely the responsibility of the renter to inspect a truck and report any problems before leaving with the truck. That was my failure, in that case, but I had assumed an effort would have been made to inspect and clean the truck once it arrived at the center. I let the cargo door open for hours which dissipated most of the urine odor. I was asked to dispose of the blankets, as they smelled of urine, so I did so. I got rid of the boxes. My wife and I thoroughly swept out the cargo area before returning the truck. I can only surmise this truck has been used for human trafficking..Clyde W.
Allow 24 hour access to the storage facility. Other than access, this was a great facility.John S. | Overall Experience
The staff where professional and customer focused timely and responsive as I entered the door with a greeting. The van was clean ready when I arrived.BYRON C.
Very nice peopleKENNETH K.
I was extremely happy with the level of customer service Rachel provided. I will continue to utilize Turner Storage due to her and her willingness to provide great customer care.Marlyn D. | Overall Experience
Customer did not leave a comment.KEVIN A.
Customer did not leave a comment.Lucas G.
Friendly and helpful, courteous.Jerald E.
Great service.SHAWN V.
Customer did not leave a comment.MARCUS W.
Customer did not leave a comment.peter b. | Overall Experience
Great experience. Second time using them, Clean, easy access, wonderful staffmark w. | Overall Experience
The truck only had 1/4 tank of gas. It should have had more than that to start out. I never received the code for the key lock box. I spent about 40 minutes on the phone with your representative reregistering so I could get the keys. All this time I was paying movers to stand around.E William V.
Loved using the app to drop off. Allowed the ability to drop off outside business hours with confidence with taking photos to verify drop off.JONATHAN C.
Inside the truck was dirty and had a oil filter and oil left inside from a previous rental. Also the fact I was charged a after hours return fee because I used the app to confirm the return was not explained to me. The business closed early due to New Years.ALLEN C.
First time using this service and everything worked out perfectly.MICHAEL M.
Customer did not leave a comment.MARC P.
Cleaner trucksNAKITA W.
Very nice place and good staff thank youCHRISTOPHER R. | Overall Experience
No recommendations.VICTOR P.
Customer did not leave a comment.JEFFERY W.
Excellent personnel. Very customer sensitive and responsive.Richard L.
Customer did not leave a comment.GERALD B.
Customer did not leave a comment.Juan R.
Customer did not leave a comment.Michelle B.
The staff was extremely unkind.HUNTER F.
Customer did not leave a comment.william h. | Overall Experience
Customer did not leave a comment.william H.
Clean the vehicle.The inside was dirty.BETTY B.
A+ Thank youMATEI C.
I reserved a vehicle with supplies on November 27. They changed the pick up location at 4:00 pm the day before my reservation. The new location was 15 miles past where I needed to go. That added 30 extra miles to my service. The lady informed me that they only had an appliance dolly and my furniture blankets. They did not have the furniture dolly or the regular dollies that I had reserved. When I picked up the truck, they did not have the furniture blankets after telling me the day before that they had them. If I reserved all of these items on November 27, why are they not available on my rental day? Why did the lady tell me the day before my rental that she had furniture blankets but then had none when I got there the next day? The check engine light was on in my truck but they could have cared less. I will never use UHaul or refer them to anyone ever again!! Especially the location on Benson Highway in Garner, NC!!SYDNA W.
I reserved an appliance dolly and when I arrived to pick up the trailer and dolly, there were none available. The staff was rude and basically told me to go find one some where else.TODD M.
Customer did not leave a comment.MARK S.
The only thing is I wish I had gotten better drop off instructions. I locked the truck, put the key in the locked box then saw the sign saying I should go to the website to check out. Therefore I was unable to take proper photos for the next person. Other than that I had a great experience.Raymond B.
Customer did not leave a comment.DAVID A.
Customer did not leave a comment.WILLIAM D.
Excellent service very quick and easy to deal I will definitely be back Thank you so muchMATEI C.
Customer did not leave a comment.SAMUEL R.
Customer did not leave a comment.Tami P.
Customer did not leave a comment.Al C.
Customer did not leave a comment.Kisha C.
Very fast, friendly service. Will definitely be backMICHAEL G.
Customer did not leave a comment.Liz N. | Overall Experience
Customer did not leave a comment.Hannah H.
Customer did not leave a comment.BEVERLY W.
Customer did not leave a comment.MICHAEL S.
The staff was very friendly and very helpful. I would highly recommend Turner Farms!!Christopher V. | Overall Experience
Incredible experience!Jeff S. | Overall Experience
Thank you to the staff. You are all amazing. N friendly and very helpful for everything I needed during my several months stay. And then used the uhaul rentals you have available. Everything was great and accommodated me whenI need to change the days and times I needed the truck. It was just a great experience without any issues. I ve used other storage places before and moving rental trucks and always had major issues... so I appreciate how smoothly this worked out with your company and facilities!!! 💯 RECOMMENDED!!!!!!!Pamela W. | Overall Experience
Staff were helpful. Facility clean. Highly recommended. Will use them again if the need arises.Frances S. | Overall Experience
Customer did not leave a comment.John Z. | Overall Experience
Customer did not leave a comment.Julie S. | Overall Experience
Customer did not leave a comment.Peter J. | Overall Experience
Customer did not leave a comment.Stacey G. | Overall Experience
Staff was very helpful and friendly. Facility is very well maintained. Highly recommend.patricia G. | Overall Experience
Great storage facility in all respects.Richard J. | Overall Experience
Excellent staff and customer experience.Andrew S. | Overall Experience
Great staff!Marcia J. | Overall Experience
The staff was very knowledgeable, hands on, and helpful. Our move in went very smoothly. We look forward to working with them again.Rodney R. | Overall Experience
Outstanding experience during a most stressful time in my life. Thank you. Very friendly and helpful staffDEANDRA K. | Overall Experience
Previous manager and staff was very professional and customer service friendly. Current staff is unprofessional and rude. I would not recommend this facility to my worst enemy. I had previously given the facility a five star rating.Roy W. | Overall Experience
Great storage! Not over crowded.. Friendly staff. Enjoyed the ride on the golf cart!willie m. | Overall Experience
Awesome facility.Macon G. | Overall Experience
Place was always clean and staff could not have been any nicer was there about 4 years and it was one of the best storage experience everDANIEL L. | Overall Experience
I have used Turner Farms Storage a number of times and each time I am greeted by friendly and helpful staff. Thus is my Go To facility when I fun out of room!Philip P. | Overall Experience
Customer did not leave a comment.Nathaniel W. | Overall Experience
The staff was always so friendly and helpful!!Maia w. | Overall Experience
Customer did not leave a comment.victoria s. | Overall Experience
Customer did not leave a comment.Dustin G. | Overall Experience
Great location! Friendly “family” feel from staff.Lindsey S. | Overall Experience
Customer did not leave a comment.JOHN C. | Overall Experience
AmazingMarlin S. | Overall Experience
They were very helpful. I will use them again.Brian T. | Overall Experience
The staff, especially Angie, was very helpful.John J. | Overall Experience
Everyone was wonderful to work with. Great storage unit. I'd drive across town to use them again.Mary Elizabeth T. | Overall Experience
Wonderful, friendly staff, great place!bonnie b. | Overall Experience
When I checked out lady at front desk was very rudeJames R. | Overall Experience
Customer did not leave a comment.Valerie H. | Overall Experience
Customer did not leave a comment.Dwayne B. | Overall Experience
Very clean facility and nice staff!Teressa C. | Overall Experience
Our experience was great. First time we had ever used a storage company. Climate control is the way to go. Staff was great from our first inquiry and questions to the day we moved out. We kept our belongings in storage for nearly 2 years!!NEEDHAM W. | Overall Experience
Customer did not leave a comment.Ernesto M. | Overall Experience
We were at this storage for 13 years and could not be MORE PLEASED with Angie and Austin for everything they did for us all these years! Thank you so much!JOANN C. | Overall Experience
Absolutely wonderful staff and experience from beginning to end!!Reginald W. | Overall Experience
Incredible staff, outstanding facilities and convenient location. We have used them to rent trailers multiple times and now two storage units for the past three months - we are moving to OK now and if I could take them with us, I would do so in a heart beat.Joshua H. | Overall Experience
Clean facility. Staff very helpful.Kenny W. | Reservation
Austin has excellent customer service skills that feel genuine. We didn’t get the impression that he’s in it only for the money. We left with the impression that he loves working with people. Thanks!Samuel K. | Reservation
Very helpful and knowledgeable about all the products.STEVEN C. | Reservation
Very helpful staff and the storage units are very clean.Penni B. | Reservation
The space was ready for me to use on the same day.Charles R. | Reservation
Austin was very helpful and explained things clearly. The facility and unit was white glove clean.STEVEN C. | Reservation
This is a very nice facility. Staff was very friendly, but I do wish they had told me ahead of time that my door was different (I have a handicap unit but was unaware until I got to it.)Jason P. | Reservation
The young man Austin who assisted IS very professional, personable, helpful, courteous and most of all KIND. This young man will be successful in whatever he chooses in life. Five star rating!Debbie R. | Reservation
Checking in here after reserving online is a breeze. Great staff and customer service here. Easy to tell they care about their customers. Second storage unit with Turner Farms SS and it’s been great.Joel H. | Reservation
The self move in process was so simple! This site is new, clean, and well maintained. The staff here are very customer service driven and go above and beyond to help your move go smooth. Thanks!Angela S. | Reservation
I would recommend this to everyone..... thank you.SHARON M. | Overall Experience
Nice, new building. Climate controlled, well lit and free carts if needed. Would recommend for short term needs. Prices a little high after discount ends.Penny M. | Overall Experience
The unit was dark and hard to see what I needed to get out. I was told that if I moved my stuff out early that I would get a partial refund, however this did not happen. The floor was dirtyAnna P. | Overall Experience
ExcellentJAIME F. | Overall Experience
Everyone was friendly and helpful.GAIL H. | Overall Experience
need reply to adjusted billing...failed to provide 12month free,,,was told a 13 month was added but have not received a new receipt to show it..please replyRaymond B. | Reservation
The staff was very pleasant and professional in explaining the details of your storage area. It made me feel great knowing my belongings were protected and inside with cameras. I'm well pleased.ERIC H. | Overall Experience
Don't like having to leave a review to get my 6 bucks backRandy R. | Reservation
This was the worst storage experience I have ever had. And not only did they over charge me but then they weren't helpful trying to plan my "eviction" with me either. They are prejudice and showed noMARY M. | Overall Experience
I've never rented a storage facility before, but this was a great experience. Staff were professional and helpful, the price was reasonable, and we were in and out of there quickly. Awesome!lindsay c. | Overall Experience
Please cancel- buyer backed out of buying our home. Will let you know if we have need in future. Thank You!Bob J. | Reservation
The staff and facility at Turner Farms Storage were excellent. Particularly helpful and attentive was Austin! I dealt with him throughout my almost 2 years there and he was extraordinary!GEORGE W. | Overall Experience
no commentJOSEPH T. | Overall Experience
Fast and easy set up. Quick reply back by email..Donna K. | Reservation
Well run facilityWAYNE O. | Overall Experience
The facilities are clean, easy to access and well-lit. Nice security gate. Quick and easy rental process. So far so good!Dean H. | Reservation
Austin was so helpful.. Great personality.. If I need storage in the future I will back..Christy J. | Overall Experience
we found it a bit on the expensive side, however the storage units were above average for most storage facilities.MICHAEL C. | Overall Experience
Great customer service, clean, very safe and secure and organized staff. I would use them again anytime I had storage needs.ANDREW R. | Overall Experience
Very clean and professional staffTEENA B. | Overall Experience
Very pleasant experience! The guy at the front desk was very friendly and very helpful. Even helped me back my trailer into a spot, since I could not. 10/10 would recommend!Privacy R. | First Impressions
Excellent service and facility!!Privacy R. | First Impressions
Great service. Was very helpful and quick to sign in. Thanks!Privacy R. | First Impressions
CancellledPrivacy R. | First Impressions
CancelledPrivacy R. | First Impressions
CancelledPrivacy R. | First Impressions
Cancellled reservationPrivacy R. | First Impressions
I cancelled reservationsPrivacy R. | First Impressions
Reserved 10x20 with Electricity for $145 - Disappointed Not available. Offered choice of 2 10x20 spaces @ $140. On line deal -1 free month free lock with 1 month paid - also NO Longer Available.BARBARA D. | First Impressions
Moving in was quick and easy.Privacy R. | First Impressions
Site administrator out when I arrived. Called number posted, nobody answered. Arrived 10 minutes later, service was excellent. Would recommend to friend.WILLIAM S. | First Impressions
Staff was very helpful and pleasant and I am extremely pleased with the storage facility.Privacy R. | First Impressions
Service was excellent and prompt. Unit was very clean upon arrival. All questions were answered. Overall great experience.Privacy R. | First Impressions
Austin was very polite and professional. The locker is extremely clean and easy to access.Privacy R. | First Impressions
Very friendly and very helpful, would highly recommend for storage needsPrivacy R. | First Impressions
Very clean location and very friendly staff.Privacy R. | First Impressions
Facility is very clean and the owners were very courteous and helpful.Privacy R. | First Impressions
Customer service was refreshing and storage unit was very clean!Privacy R. | First Impressions
Can`t say enough good about the staff, very helpful, courteous and professional. They made the move very convenient and easy.Privacy R. | First Impressions
The staff are very helpful and friendly. Great place to do business with.Privacy R. | First Impressions
The unit was clean and in a good location.BARBARA O. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!