Customer Reviews for Turner Farm Self Storage
(U-Haul Neighborhood Dealer)

1,154 reviews

3620 Benson Rd   Garner, NC 27529

(919) 779-9196

Location Hours

  • Mon-Thur: 9:30 am - 5 pm
  • Fri: 9:30 am - 5:30 pm
  • Sat: 8:30 am - 5:30 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(919) 779-9196

3620 Benson Rd
Garner, NC 27529

Services at this Location:

Location Hours

  • Mon-Thur: 9:30 am - 5 pm
  • Fri: 9:30 am - 5:30 pm
  • Sat: 8:30 am - 5:30 pm
  • Sun: 9 am - 1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacey G.  |  Overall Experience 
Rating:
5.0

Great service with friendly and helpful staff.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Friendly and helpful staff

NURUDEEN A. 
Rating:
4.0

Equipment needs to be in better condition the car hauler especially was real rusted the straps couldn't even be pulled out without my husband lubricating them we told us to the person we dropped off the location they said they were about fed up with U Haul to

ROBERT H. 
Rating:
5.0

Rachel was outstanding and extremely informative of information I need for future rentals in terms of best vehicles for various tasks. I'm moving within the local area and will most certainly use this site as my source for vehicle rentals. The prices are very reasonable, the location (off a major roadway) is easy to get to, and the staff here (especially Rachel) are just outstanding ! Great Team at this location.

WELDON C. 
Rating:
5.0

Beyond friendly, knowledgeable, and so glad to have met the people that work there. They were closed and the staff still came out to help me.

Kenneth C. 
Rating:
5.0

Staff was super friendly and helpful

KYLE D. 
Rating:
4.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA H. 
Rating:
5.0

We had a wonderful experience at this location, after our original location did not open on Sunday like they were supposed to. The staff took very good care of us and made sure our moving truck was ready to go when we arrived.

Malaika G. 
Rating:
5.0

Rachael and her team member were very professional; greeted us well, supplied excellent customer service. The environment was very organized, and clean.

MARVIN H. 
Rating:
5.0

Staff was very helpful and friendly. Facility is very well maintained. Highly recommend.

patricia G.  |  Overall Experience 
Rating:
4.0

They do need more friendly People at U Haul in customer service to help more than what they have now at the locations in the call center needs to be educated as to pick ups and drop offs and they just it's just a whole different world and U-Haul now and we have been renting for years. We have to rent again to go from Garner North Carolina at Turner Farms till Ladson South Carolina in approximately two weeks with a car hauler I pray we do not go through this experience again thank you Theresa and Rickey M and mcbroom

RICKEY M. 
Rating:
5.0

Customer did not leave a comment.

Natalee S. 
Rating:
5.0

We Always have excellent customer service this location.

lisa E. 
Rating:
5.0

The best U-Haul I've ever used. Rachel was very knowledgeable and extremely helpful with our rental. She even followed up while we were moving to make sure everything was going well. I would highly recommend this facility for all your moving needs.

Steve P. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

DARNELL S. 
Rating:
5.0

Customer did not leave a comment.

Kerry G. 
Rating:
5.0

Excellent customer service! No improvement needed

CARLOS DAVID R. 
Rating:
5.0

Very good people at this location!!!!

Christopher J. 
Rating:
5.0

Always great experiences here and whenever there are issues with my reservation they are always good about communicating and finding a resolution. I don't rent from anywhere else if I can help it!

PHILIP H. 
Rating:
5.0

Customer did not leave a comment.

Vincent W. 
Rating:
5.0

Nothing. Rachel was super awesome!!

MARY L. 
Rating:
5.0

Awesome customer service!

Kurt M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

VILOS D. 
Rating:
5.0

Great storage facility in all respects.

Richard J.  |  Overall Experience 
Rating:
5.0

Great experience, quick easy, beautiful location. The website lacks a lot to be desired, so the online experience was subpar. The in person experience was top notch though!

MICHAEL H. 
Rating:
5.0

The staff were very helpful, pleasant!

DEBORAH P. 
Rating:
5.0

The young lady and young man working at this location were exceptional! They were professional, friendly and extremely helpful. I will definitely utilize this location in the future.

Gregory W. 
Rating:
5.0

Rachel was so friendly, knowledgeable, and helpful that I felt like I was her favorite customer even though I had never been there before. Outstanding!

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

TERESA S. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
4.0

Customer did not leave a comment.

GARLAND K. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Not applicable

WANDA J. 
Rating:
5.0

Nothing at all my experience was great and a easy process

AMBER J. 
Rating:
5.0

Excellent staff and customer experience.

Andrew S.  |  Overall Experience 
Rating:
5.0

Very friendly and personal staff

Hyon Tae J. 
Rating:
5.0

Great staff!

Marcia J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PETER M. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

TAMMIE C. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
1.0

When I picked this truck up there were no noticeable issues as I returned to my house I smelled a gasoline Oder and at first I didn't think twice about it but as I was loading the truck the smell didn't go away and then realized that the fuel line was off and gas was split all on the tank when I call the location they explained that someone siphoned the gas from the tank and broken it and someone ducked taped it closed. This is a major problem and that stupid little issue could of possibly cost me life because of the negligents of someone else. I have photos if needed and there is a record of me calling for road side assistance and too add to the issue the location I rented this truck from already knew about this issue before I took the truck off the lot. I learned this info from the roadside assistance guy because he was to fix that problem a week ago.

Shawn L. 
Rating:
5.0

The staff was very knowledgeable, hands on, and helpful. Our move in went very smoothly. We look forward to working with them again.

Rodney R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERONICA R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
1.0

I was lied about the size and when I picked it up the check engine light was on …the girl said it needed an oil change it will make it to Williamsburg va…then they gave a 36 dollars credit cause the truck absolutely had no gas I didn't think I was gonna make it to the gas station then to drop off the truck to find out the things she said was in the contract WASNT… I call back to speak with them and the manager got upset and hung up the phone on me and when I kept trying to call back they wouldn't pick up…VERY VERY VERY CUSTOMER SERVICE…I HOPE I NEVER HAVE TO RENT FROM THEM AGAIN CAUSE I WOULD TRULY GO OUT MY WAY TO PICK UP FROM SOMEONE ELSE THANK YOU

Terri J. 
Rating:
5.0

Nothing Angie was spot on had my trailer ready and was a pleasure to deal with

Richard G. 
Rating:
5.0

Customer did not leave a comment.

ANGELA P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

Pedro C. 
Rating:
5.0

Morgan did an outstanding job of dealing with some reservation issues and making things as promised online. Store was very busy and her customer service was nothing short of amazing. She deserves a raise.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
5.0

The ladies that helped me book the truck via phone provided no instructions. They didn't tell me I had to download an app, take photos or any of that for after hours pick up. They just said log onto your account at the website. She also barely wanted to help me book the truck. Then the truck I booked a week in advance wasn't even available. Thank goodness for customer support who helped me and made everything easy.

YAHNAE J. 
Rating:
5.0

Outstanding experience during a most stressful time in my life. Thank you. Very friendly and helpful staff

DEANDRA K.  |  Overall Experience 
Rating:
5.0

I have use them before and they have been excellent

JACQUELINE G. 
Rating:
5.0

Previous manager and staff was very professional and customer service friendly. Current staff is unprofessional and rude. I would not recommend this facility to my worst enemy. I had previously given the facility a five star rating.

Roy W.  |  Overall Experience 
Rating:
5.0

Great place to rent U-Haul trucks and storage. I will return and continue doing business with Angie and her girls.

CESAR P. 
Rating:
4.0

Customer did not leave a comment.

Abigail T. 
Rating:
5.0

Customer did not leave a comment.

Daryl J. 
Rating:
5.0

Customer did not leave a comment.

Howard H. 
Rating:
5.0

Had no problems, staff was easy, friendly and efficient

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
3.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

They were fast and knew what they were doing

Karl A. 
Rating:
1.0

This was stated in a previous review, but happened to us also. Our pickup was scheduled prior to opening of the location. The truck was fine (other than not being the truck we requested). The issue was the accessories that we SCHEDULED to be part of the process were not in the truck. We had to wait for them to open almost an hour later, only to find out the dolly's, blankets, etc aren't guaranteed to be available. This makes no sense when you're planning over a week in advance with them, AND they still charge you for it after you return the truck! Uhaul in general needs to get their act together (or have a competitor that will do things the right way).

Mike V. 
Rating:
3.0

The truck was dirty mud inside and had a terrible smell inside. I took truck home and gave it a good cleaning inside and sprayed it to kill the bad odor. The transmission sound like it's about to go on truck.

CORNELL W. 
Rating:
5.0

Everything is excellent! The only thing I would recommend, is highlight the drop address for customers!! I had known problem, I think it would help some!

GARY P. 
Rating:
5.0

Great customer service and technical expertise from the wonderful ladies at Turner Farm UHaul !!

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

ISAI B. 
Rating:
5.0

The staff is awesome.. I want to thank them for being AWESOME..

JIMMY A. 
Rating:
5.0

Customer did not leave a comment.

LORRAINE J. 
Rating:
5.0

Super helpful. Cares about the customers needs

TINA H. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP L. 
Rating:
3.0

I was very distraught as I didn't know that I had to watch a video, upload my license, purchase additional insurance. I was NOT told about to complete everything that I needed to do as time was of the essence and I had hired help that also were on a time schedule. It was extremely frustrating but there was a lady that answered the 800 number. She helped me get going I am sorry I fail to remember her name. She was a former employee at that location. I am most thankful for her as I was literally getting ready to give. Train the pretty young ladies with a tan to not be so sarcastic indirectly when you ask questions you don't know.

Jesse H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Great storage! Not over crowded.. Friendly staff. Enjoyed the ride on the golf cart!

willie m.  |  Overall Experience 
Rating:
1.0

Location is poorly run. I was told I could pick up my truck at 7am on day of move. Instead, the key was not available when I arrived and I spent an hour on the phone getting someone from Uhaul to make a key. It cost me time and money as my movers sat waiting for me to come with the truck so they could pack it. Further, the truck had about a 1/4 of gas in it which is ridiculous.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Darcy J. 
Rating:
5.0

Customer did not leave a comment.

BARBARA S. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR G. 
Rating:
5.0

Great service! Had the truck ready to go when I arrived.

ALBERT N. 
Rating:
5.0

Customer did not leave a comment.

TYLER G. 
Rating:
5.0

Very pleased with the courtesy and competence of the staff.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

WESLEY W. 
Rating:
5.0

Excellent one stop service for moving and storage.

LEROYA S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN V. 
Rating:
5.0

Fast, economical, helpful and friendly. What a refreshing change.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

RODNEY D. 
Rating:
5.0

Awesome facility.

Macon G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Vehicle was clean, but inside windshield dirty.

BENJAMIN D. 
Rating:
3.0

Update web directions and functions for out of office hours returns

JOSEPH J. 
Rating:
5.0

Customer did not leave a comment.

ABEL A. 
Rating:
5.0

No comment

Wallace W. 
Rating:
5.0

The right rear taillight and turn signal were not operating. Had to switch vehicle with another U-Haul dealership. Angie and company took very good care of us at Turner Farms U-Haul!

PAUL C. 
Rating:
4.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD W. 
Rating:
5.0

Great customer service!

DE ANNA E. 
Rating:
5.0

Place was always clean and staff could not have been any nicer was there about 4 years and it was one of the best storage experience ever

DANIEL L.  |  Overall Experience 
Rating:
5.0

I have used Turner Farms Storage a number of times and each time I am greeted by friendly and helpful staff. Thus is my Go To facility when I fun out of room!

Philip P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathaniel W.  |  Overall Experience 
Rating:
5.0

The staff was always so friendly and helpful!!

Maia w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

victoria s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dustin G.  |  Overall Experience 
Rating:
5.0

Clean facility. Staff very helpful.

Kenny W.  |  Reservation 
Rating:
5.0

Austin has excellent customer service skills that feel genuine. We didn’t get the impression that he’s in it only for the money. We left with the impression that he loves working with people. Thanks!

Samuel K.  |  Reservation 
Rating:
3.0

need reply to adjusted billing...failed to provide 12month free,,,was told a 13 month was added but have not received a new receipt to show it..please reply

Raymond B.  |  Reservation 
Rating:
3.0

Reserved 10x20 with Electricity for $145 - Disappointed Not available. Offered choice of 2 10x20 spaces @ $140. On line deal -1 free month free lock with 1 month paid - also NO Longer Available.

BARBARA D.  |  First Impressions 
No reviews have been submitted for this location.

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