Customer Reviews for Turnkey Storage
(U-Haul Neighborhood Dealer)

368 reviews

350 N Midland Dr   Midland, TX 79703

(432) 253-3512

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9:30 am–4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(432) 253-3512

350 N Midland Dr
Midland, TX 79703

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9:30 am–4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

They are fuckn horrible i return the U-Haul they added extra charges to my account saying i kept U-Haul past days charged for wrong parking I called earlier to talk to a dispatch some rude ass bitch told me she can’t help me and don’t call back

Naomi W 
Rating:
5.0

The lady that worked there was awesome and very helpful! Highly recommend

Rusty E 
Rating:
5.0

Customer did not leave a comment.

Blain L 
Rating:
1.0

I waited over an hour for someone to show up my pick up time was for 930 I got there at 9 and the worker didn't get there till 10 which was past my pick up time. She then proceeded to have an attitude and over all I will never rent again if I have to use this location. The Wall Street location is excellent they just didn't have the trailer I needed.

Marvin B 
Rating:
4.0

Customer did not leave a comment.

Ahad K 
Rating:
5.0

Customer did not leave a comment.

Michael R 
Rating:
4.0

The uhaul was not swept and still had trash inside and smelled like cigarettes. I am totally fine with this, but it’s just a note. The pickup was very easy. I only gave 4 stars because there weren’t any Dollies or locks to buy or rent. The locks on site did not fit the 15’ trailer. Other than that it was perfectly fine!

Victoria L 
Rating:
3.0

Have someone there so we can pickup the U-haul. She was gone picking up her child.

Toni P 
Rating:
3.0

Customer did not leave a comment.

Harry W 
Rating:
4.0

Customer did not leave a comment.

TERRY M 
Rating:
3.0

The mgr didn’t seem to enjoy her job. Didn’t explain the contract or have me do a walk around. Just told me it was the only 5x8 trailer out there. I’ve had experiences with U-Haul where the counter people were upbeat and informative. This was not one of those experiences.

Steve R 
Rating:
5.0

The young lady was very professional and very quick I really enjoyed been chatting with her and getting the rent the U-Haul

Diane W 
Rating:
5.0

Overall great experience and staff was very nice and helpful

Dennis R 
Rating:
5.0

None

Trevon T 
Rating:
5.0

Customer did not leave a comment.

Caesar m 
Rating:
5.0

Customer did not leave a comment.

David A 
Rating:
5.0

Customer did not leave a comment.

Jose M 
Rating:
1.0

Didn’t get either dolly or the furniture pads. The Austin Tx location where I dropped the U-Haul off was much better. Friendly and able to solve problems instead of create problems like turnkey. I even called before pick up during business hours knowing that I’d do the 24/7 pick up and they still couldn’t rent me a clean U-Haul or load the materials I reserved.

Justin S 
Rating:
5.0

Customer did not leave a comment.

Laura M 
Rating:
5.0

Customer did not leave a comment.

Shane G 
Rating:
5.0

Customer did not leave a comment.

Silvia M 
Rating:
5.0

Super clean facility. Friendly and helpful

JEFFREY J 
Rating:
5.0

Very friendly and helped get our hitch just right. Thank you!

David L 
Rating:
5.0

Customer did not leave a comment.

Reggie M 
Rating:
5.0

Customer did not leave a comment.

Dana H 
Rating:
5.0

Customer did not leave a comment.

Donese k 
Rating:
4.0

Everything was great, the young lady was nice and quick.

Barbara S 
Rating:
5.0

Nothing yall was very respectful and helpful.

Juan R 
Rating:
5.0

Customer did not leave a comment.

Kimberly B 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M 
Rating:
4.0

The girl that was there the day i dropped the vehicle off on the 21st was very pleasant and friendly.

John S 
Rating:
5.0

Customer did not leave a comment.

WESLEY S 
Rating:
5.0

Customer did not leave a comment.

Armando O 
Rating:
5.0

Friendly and helpful staff. Clean and reliable trailer.

Susannah S 
Rating:
5.0

Great service

Shaheed A 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R 
Rating:
2.0

Moving blankets were canceled from my order without telling me. These were a top priority since I was moving furniture. I had to go to another location which used up mileage on the truck to get blankets. I don’t see how they just cancel that part of your reservation without telling you. Truck was dirty on the inside along with front window molding coming off. Wind noise coming from drivers side door. AC was off and on. I spoke with the person working and let them know of the issues and they said they will get it taken care of. Issues really are not their fault. I’ve rented a lot of uhaul in different states and places and unless they are an actual uhaul store, a lot of things get overlooked. Trucks are usually less maintained at a small local place.

Brandon J 
Rating:
5.0

We haven’t rented from U-Haul in several years, and the last experience we had in 2018 was not good. However, this location was excellent! They made the pick up and drop off process easy, explained everything on the paperwork, and they 2 women who assisted us were both very quick and knowledgeable. Renting again from this location!

Elizabeth R 
Rating:
5.0

Customer did not leave a comment.

jose R 
Rating:
5.0

Nothing! The service desk lady.was very nice and friendly both over the phone and in person! Very accommodating. Great customer service skills!

OLIVIA R 
Rating:
5.0

Customer did not leave a comment.

Jason M 
Rating:
5.0

The lady at turnkey was very helpful and I give her a 5 star rating; this will be the place I rent moving materials. Highly recommended

MICHAEL R 
Rating:
5.0

Customer did not leave a comment.

Raphael O 
Rating:
5.0

Customer did not leave a comment.

Amadou D 
Rating:
5.0

Customer did not leave a comment.

Jacklyn T 
Rating:
5.0

Customer did not leave a comment.

Tim G 
Rating:
5.0

Customer did not leave a comment.

Krista W 
Rating:
5.0

Customer did not leave a comment.

Philip B 
Rating:
2.0

Customer did not leave a comment.

Adrian D 
Rating:
5.0

Customer did not leave a comment.

Clois M 
Rating:
5.0

Customer did not leave a comment.

ROBERT T 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G 
Rating:
5.0

Very friendly staff, Cassandra very helpful, quick turnaround, thank you

bernal r 
Rating:
4.0

Customer did not leave a comment.

Keagan O 
Rating:
1.0

Mobile app had so many issues truck was dirty called for service on the phone and barely got any help. Worst experience

Jesus S 
Rating:
5.0

The fuel wasn't exactly 1/4 it was 1/8 but filled it to 1/4 when I brought it back !

Larry R 
Rating:
5.0

Exceptional service from the Office at this location. Readily accommodated special needs as they arose. On the vehicle, we had an issue with adjusting the passenger side mirrors, and the locking mechanism on the loading door was faulty, but I don't consider either worthy of down-marking the equipment which was clean and otherwise faultless.

Linda K 
Rating:
2.0

Charged me 30 dollars for nothing. Only used the vehicle a total of 16 miles.

Chris W 
Rating:
5.0

I love 24/7 feature, not haven't to wait on anyone was fantastic.

pete m 
Rating:
1.0

The attendant needs training in customer service. She seemed bothered and unfriendly. She was calling people to remind them of their appointment while we were sitting there waiting at her desk. She should've attended to us first, then made her calls. When I returned the keys, she just had me hand them to her through the door and dismissed me. She never smiled.

sergio s 
Rating:
5.0

Easy to return!

Chris C 
Rating:
5.0

Customer did not leave a comment.

Jacob N 
Rating:
5.0

Thanks

Juan M 
Rating:
1.0

Dropped truck and trailer off and waited for someone to check it and know it was full of fuel and up to par so I could get my deposit but they never did and 3 hours later they took 51 dollars out of my account and kept my deposit but wouldn't answer why and they took the money from my account without approval

Coy B 
Rating:
4.0

Helpful lady attendant. Nice facility.

Monte D 
Rating:
5.0

Customer did not leave a comment.

Kali C 
Rating:
3.0

Customer did not leave a comment.

ELSA G 
Rating:
3.0

Customer did not leave a comment.

Bryan C 
Rating:
4.0

Customer did not leave a comment.

Clinton W 
Rating:
5.0

Customer did not leave a comment.

daniel r 
Rating:
5.0

The trailer was full of mud and I was moving my mom's belongings

Dena H 
Rating:
5.0

Customer did not leave a comment.

Justin D 
Rating:
5.0

Toda la atención me pareció muy buena 👌

Fabiana A 
Rating:
5.0

Customer did not leave a comment.

Manny R 
Rating:
1.0

They charged me more then what they said they will

maria s 
Rating:
5.0

Nothing, everything was great!

steve h 
Rating:
5.0

Still have issues uploading photos. No time is saved in trying to upload DL, if we still have to go through again at check out. Just frustrating to send the time trying to upload the information.

Reuben R 
Rating:
3.0

Customer did not leave a comment.

Charles T 
Rating:
5.0

None.

Cathy R 
Rating:
5.0

They Uhaul was clean but it could of been cleaner over everything was great...

Audrey W 
Rating:
1.0

The woman at this location never stopped looking at her cell phone. She didn't even get off her chair to check in the truck while we were there. When I asked for a receipt her reply was " its going to have a zero balance so I didn't need one and one would be emailed to me". This location has zero customer service.

Erik C 
Rating:
5.0

Outstanding customer services and although she did not have the 6 furniture pads I requested she did have 4 and she discounted the cost appropriately.

Troy K 
Rating:
2.0

This was our first time using your services and equipment. The female representative we dealt with was very rude. She didn't even left out key information that we had to find out later. She was annoyed with all our questions and even gave us a hard time with our inspection of the vehicle we rented. The other female representative also showed her annoyance when we asked for stickers for new damage we found to the vehicle during our initial inspection. She even shook her head in annoyance at one point and also said they wouldn't have enough stickers if they marked all the damage on the vehicle. So is it our fault if Turnkey Storage Midland Drive has an insufficient amount of stickers? Would their customers be responsible for damage due to them not wanting to mark everything?

Hosiro S 
Rating:
5.0

Customer did not leave a comment.

Ricky H 
Rating:
5.0

Customer did not leave a comment.

Eddie P 
Rating:
5.0

Customer did not leave a comment.

Ashael G 
Rating:
2.0

Gave us completely wrong information and had to drive to several different uhauls to drop off the truck. You also don’t get your deposit back until uhaul feels like it. I don’t think she actually knows what she’s doing.

Areyonaa S 
Rating:
5.0

Customer did not leave a comment.

MICHELLE H 
Rating:
1.0

Terrible customer service. The girl who checked us in had a bad attitude, didn’t assist with hooking up the car hauler at all or conduct a safety check. Very poor customer service and I would not rent from this location.

Daniel F 
Rating:
5.0

Customer did not leave a comment.

Jason R 
Rating:
5.0

Customer did not leave a comment.

Ricardo A 
Rating:
5.0

Just keep doing what you're doing. U=Haul is the best for self moving.

John T 
Rating:
3.0

Customer did not leave a comment.

Matt J 
Rating:
2.0

Very little assistance. She acted as if she didn’t want us to be there.

David B 
Rating:
5.0

Customer did not leave a comment.

Jazmine M 
Rating:
5.0

Customer did not leave a comment.

DOMINGO B 
Rating:
5.0

Great service

RAFAEL M 
Rating:
5.0

Customer did not leave a comment.

Sergio F 
Rating:
3.0

Sales clerk could have been a little friendlier and more knowledgeable about the trailers. But all in all good experience. Location had my trailer and was on time. That has not been my experience at other Midland locations.

MONICA H 
Rating:
5.0

Customer did not leave a comment.

ALDRU A 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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