Customer did not leave a comment.
WAYNE W
Customer Reviews for Twin Lakes Outfitters
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service and clean vehicle
ALAN MThe people at the location were awesome. The problem was the day before my trip I was contacted that my pickup location did not have the trailer I needed and had to travel 80 miles round trip out of my way to get my rental. Unexceptable
KIMBERLY JI had trouble with app when checking out. I dont know if i was too early (dropped off about 1.5 hours early) but i called customer service and they noted the time of drop off. Otherwise a very good experience.
Kimberly PDid online drop-off so I didn’t meet with anyone.
Alexander SThe only thing i would recommend when a customer reserves a trailer is to ask them if they have a drop down hooked to their vehicle for the trailer other than that i was very pleased. The drop off location was very easy. Would use them again if need to.
PAUL ADouble charged
LORENZO SHassle free service
Michael BThe folks at Twin Lakes are great! I requested a 10’ trailer and when I saw it lacked a ramp, the staff went to work looking for a 15’. The staff even suggested doing a one way rental from the target location, but that would leave my vehicle stranded as this was a solo job. I ended up making due with the 10’ but it was good of them to go the extra mile to try to help. No doubt I will need to rent from U Haul again and these guys will be my first choice!
PAUL RI thought the process was a bit cumbersome taking all the pictures etc
VINCENT AI didn't see any staff/ office on site, during my drop off. But it was seemless. I found the orange dropoff box without incident. Gate was open and plenty of space to park the tow dollie. Very organized and clear station.
Kim HVery quick and efficient pick up and drop off!
KARLAINA KKeep Tyler there!
Mark GTwin Lakes Outfitters and the employees made my U-Haul rental seamless; it was easy to schedule and setup.
KEEFE BThe left side tire was close to out of tread and I worried about I-95 in South Carolina because it’s full of pot holes. I ran slower than normal and faired ok.
GARY KEverything was wonderful!!! Great customer service. There isn't anything I would change. Thank you!
KATHLEEN PAbsolutely awesome
TRACY JGood location, good service, good equipment. What more can you ask for?
Larry FEasy to find very easy to park truck (large parking area) dropped off truck after business hours easy to do with the app drop box for key easy to find
Michael ADropped off truck during off hours. Personnel were very helpful next morning confirming the drop off.
Phil SNeeds a sign directing return customers to inquire inside of the Gun Store, and to ask where to park your return. And a large UHaul sign at that driveway entrance at the road couldn't hurt.
PHIL SThe drop-off was smooth and they handled all of the business in a professional and inviting manner. I look forward to working with them again if the need arises.
ARTHUR JMade a joke out of loose steering issue.
Stephen GAgain, not my requested drop off location but easy to find. Had to request more miles since it added 25 miles to my trip.
Scott GWas friendly and fast
Amanda PMobile check in experience is great!!!!!!!!
Daryll GThe drop off location was changed from keysville va to south hill va after we picked up the truck abs that location was over an hour away from original drop off location. Not happy about that. Very inconvenient and I had to take an unscheduled day off of work to accommodate u-haul’s in ability to accept trucks at desired and reserved location. Would have investigated other options for this move if I had known that drop off was close to an hour and half away from initial location
Michelle NTerrible customer service. Charged me extra for gas and then told me there was nothing they could do about it. I had to reach out to uhaul, get in contact with a manager, and send photo proof of the gas mileage when I recieved the truck. THATS YOUR JOB I DO NOT WORK FOR UHAUL.
Trae PLoved the location to pick up the UHaul trailer. They even helped back up my truck and hooked up the trailer. Awesome customer service.
cynthia mGreat location and great service!
David PPay more attention to the customer
Larry HNothing whatsoever! Very clean and nice location as well. Although I didn’t see much equipment available to rent. The great thing about this location it stayed open until 6pm! Which it allowed me to deliver the truck in time without accruing another day to my invoice.
Renee rEverything was good
DENNIS EI rented the 26 foot truck, this is a great truck and I had my whole job done in one go. The rental location was very good and friendly service.
Paul DPersonnel went beyond., helpful. to take care of me made phone calls. so that i was able leave. trailer at that location instead of a location 50 miles away .
Merbin GI was not aware this was a remote, unattended site and did not know what to do. The phone number on my paperwork was never answered . I called the pickup site office and was told to check out online. The online process was simple but renters should be told beforehand that this drop off site is unattended.
Tony FService was great! Representative was very nice and helpful!
Charles MGood convenient location
Dan DEverything was great.
Virginia PVery good experience. Great people to work with. Would definitely send my friends to this business.
Bryan WHad no contact with anyone as I returned the truck using the app when they were closed, but I have used this location at other times and found them to be helpful and friendly.
Susan LThe young lady that assisted me was amazing and very helpful. However, the remaining staff acted like I was invisible. I do not think the experience would have been as good if I was not assisted by the person who helped me. She has a great personality and customer service.
SHERWOOD B