Customer Reviews for Twin Locust Barns & Self Storage
(U-Haul Neighborhood Dealer)

1,200 reviews

3102 Willow Street Pike   Willow Street, PA 17584

(717) 687-5620

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(717) 687-5620

3102 Willow Street Pike
Willow Street, PA 17584

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Service isnt the best to utilize the cell phone pick up option

Ryan L 
Rating:
5.0

Great service. Made my move so much better. Thank you.

Carol F 
Rating:
5.0

This uhaul has the best folks working there.

KENNETH K 
Rating:
5.0

Customer did not leave a comment.

Chris I 
Rating:
4.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

UHaul pricing should be comprehensive. They advertise $19.95 but add $7 in fees apart from items you can choose. It should list as $26.95.

Dennis B 
Rating:
5.0

Dog hair all over passenger seat.

Sharon S 
Rating:
4.0

The truck had dried dirt in it but overall it was a good experience.

Rachel O 
Rating:
5.0

When customers rent a truck and DO NOT need or want a hand truck or moving blankets, these items should be removed from the rented truck prior to renting it to the customer. Currently, hand trucks and blankets are mounted in some (not all) of the rented trucks and customers are charged for these items if the locking seal is broken. These items take up valuable storage real estate inside the truck and are often in the way of the move.

Stephen P 
Rating:
5.0

Wonderful people, great to work with. We only rent through them.

Jessica G 
Rating:
5.0

Excellent customer service, Dave was very helpful and personable!

Tim S 
Rating:
5.0

Customer did not leave a comment.

robert c 
Rating:
3.0

The truck performed well with no issues. I'd like to see U-Haul have weekly and monthly rates. Also, I was unable to rent the truck for more than a two-day period using the website. I was making a 300-mile trip, then returning home with an empty truck, another 300 miles, and needed three-days.

Stephen P 
Rating:
5.0

Customer did not leave a comment.

Kristine H 
Rating:
5.0

The Ramp to short and steep

Ralph y 
Rating:
5.0

Very friendly and professional.

william f 
Rating:
2.0

The location was closed on Sunday but that wasn’t apparent when I booked the reservation. A confusing email was sent to me by this location indicating an update, reservation for 10’ Van when I rented a 10’ box truck. This caused stress on my end thinking I wouldn’t have what I needed for the move. The location didn’t return my call or email. The remote pick up process was confusing and circular requiring a phone call to the central 24/7 number. I was then connected to another department where I was on hold for 15 minutes before hanging up. I’ll go back to renting from the Manheim Pike location where there is a human being every day. Never any problems at the Manheim Pike U-Haul.

Ann M 
Rating:
5.0

Vehicle should be full Of gas before renting and cleaned. Inside and outside was dirty.

Charles S 
Rating:
1.0

No one was on site when I picked up the truck at 4:30pm. This location's office hours are 9-5. After having to Google UHaul, I got a CSR on the phone that walked me through online payment and code for the key box. The truck was missing a gas cap and I had to fill the radiator with 2 gallons of antifreeze!!! This was a terrible experience!!! And I would NOT recommend this location to anyone!!!

Betty E 
Rating:
5.0

Customer did not leave a comment.

Paul G 
Rating:
5.0

Customer did not leave a comment.

Robert A 
Rating:
5.0

No issues, I used this location twice so far for moving items and am totally satisfied.

Tom S 
Rating:
2.0

I did not choose this location and had to drive further for this rental than planned. I was not planning on driving a Uhaul through the city and that is why I did NOT choose this location. When I called to inquire about this the representative quickly tried to talk me out of the rental saying that they had a busy day. I informed them that I was moving my son and needed the rental but was not planning on driving through the city and adding time and distance to our move. When we got the truck the owners said there was a 1/4 tank. Because of the extra distance that I needed from this location, I had to stop and get gas in the truck before my move was completed. Also, the check engine light was on and the owner said, "they will take care of that when you return it...you don't need to worry, the engine won't blow up".

Kurt M 
Rating:
5.0

Great and friendly service!

Jeffrey M 
Rating:
5.0

You have an outstanding representative of your company. He probably could take your company over. He is very intelligent however humble. Dangerous combination

RICHARD V 
Rating:
5.0

Very friendly staff and excellent service. Have used this rental location in the past and will continue to do so. Thank You

Betty V 
Rating:
5.0

Friendly staff. Made the process very easy. I would highly recommend this location.

David D 
Rating:
5.0

Customer did not leave a comment.

Mike H 
Rating:
5.0

Customer did not leave a comment.

Shawn R 
Rating:
5.0

Customer did not leave a comment.

Andrew W 
Rating:
5.0

Easy online and fast

John L 
Rating:
5.0

They were very nice people and very efficient in getting the Uhaul for us. No improvements needed.

Benjamin C 
Rating:
4.0

Customer did not leave a comment.

Breeze B 
Rating:
5.0

Customer did not leave a comment.

Michel H 
Rating:
5.0

Twin Locust is THE best Uhaul location I have used. Even better than the Uhaul Service centers. If you are anywhere near their location I would suggest checking them out. The equipment is the same but the service is exceptional!

Robert E 
Rating:
5.0

Very accommodating to let me drop the truck off there.

Mark M 
Rating:
5.0

Customer did not leave a comment.

Elizabeth K 
Rating:
2.0

It was a very disappointing experience to be traveling across country with a newborn. Just to have my u haul break down in the middle of the desert Due to a lack of maintenance. The vehicle itself was not in good condition The doors did not seal when closed. The windows did not seal when closed the vehicle was out of alignment and pulled to the Left And ultimately blew up in the middle of the desert. Mechanic advised problem due to lack of maintenance.

Jason C 
Rating:
5.0

Very good experience, highly recommend!

Roy G 
Rating:
5.0

Again could have used help lifting trailer tongue off hitch!!!!!!!!

Richard T 
Rating:
5.0

The experience at this location has always been phenomenal. I would recommend them to any and all people for moving, hauling and storage.

Katie D 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Customer did not leave a comment.

Theodorus K 
Rating:
5.0

Nothing....These people are wonderful, so much so that I am a repeat customer

Fredrick L 
Rating:
5.0

He even waited after hrs for me to arrive. Was there the minute I pulled into driveway,and was very friendly!

Laura G 
Rating:
5.0

Had a issue with running lights. Owner went out of his way to support me with resolution. All my needs were met and trip was successful. Thanks again.

phillip b 
Rating:
5.0

Overall great experience, nice vehicle, friendly and informative staff

Tom S 
Rating:
5.0

Customer did not leave a comment.

Alfredo v 
Rating:
5.0

Customer did not leave a comment.

Johanna D 
Rating:
5.0

These people are the best! Highly recommended.

James R 
Rating:
5.0

Customer did not leave a comment.

Lizanne M 
Rating:
5.0

Great customer service

Edwin M 
Rating:
5.0

Customer did not leave a comment.

REINA B 
Rating:
5.0

Customer did not leave a comment.

Brittany L 
Rating:
5.0

Customer did not leave a comment.

Jeanine G 
Rating:
5.0

Customer did not leave a comment.

STEVE A 
Rating:
5.0

Customer did not leave a comment.

Katie D 
Rating:
5.0

Customer did not leave a comment.

Steve S 
Rating:
5.0

No improvements needed, best U haul I’ve ever dealt with. Both the lad and lass that helped me were great. The lad I felt a brotherly connection with and greatly appreciated his sincerity and help wholeheartedly. Thank you both for making it an easy process in renting the car hauler to get my dream car home safely.

Nate W 
Rating:
5.0

Customer did not leave a comment.

Adam B 
Rating:
5.0

Customer did not leave a comment.

Larry W 
Rating:
5.0

Customer did not leave a comment.

William R 
Rating:
5.0

Customer did not leave a comment.

Joanna S 
Rating:
5.0

Customer did not leave a comment.

Jeanine G 
Rating:
5.0

Easy access with plenty of room to maneuver to drop trailer. Great place and helpful staff.

Dan M 
Rating:
5.0

Customer did not leave a comment.

daniel g 
Rating:
5.0

Customer did not leave a comment.

Lizanne M 
Rating:
5.0

Customer did not leave a comment.

brian g 
Rating:
5.0

Customer did not leave a comment.

mike s 
Rating:
5.0

Stellar processing and service! Choose this location because of people running this show!

Connie B 
Rating:
5.0

Went asked for the rent and said I’ll have it back between 2 and 3 in the afternoon. Then pick it up they say have it to go out at 1 pm. One person said it would be fine to have back by 2 or 3 the day i call.

JEROME J 
Rating:
5.0

Customer did not leave a comment.

Jennifer L 
Rating:
5.0

Nothing..... everything was perfect

David L 
Rating:
5.0

Very professional and nice location. Will use this location for now on!

Heather O 
Rating:
5.0

Everything ready at pick up time. Friendly personnel

Linda C 
Rating:
4.0

Customer did not leave a comment.

dorden b 
Rating:
5.0

Customer did not leave a comment.

Gochnauer S 
Rating:
5.0

Is the best place for rent

Raymond C 
Rating:
5.0

Great people , great price

Jeffrey B 
Rating:
5.0

This is the best uhaul experience I’ve ever had. The ownership was so professional and nice.

OWEN L 
Rating:
5.0

Customer did not leave a comment.

Elmer B 
Rating:
3.0

I reserved 2 bags of 6 each of the furniture blankets. I ended up not using them as I was working alone and not able to wrangle large furniture by myself. The blankets were unused and the bags were unopened. In spite if that they wouldn't remove the charge from the bill. Not sure how anyone could conscientiously do that to a customer. Will not use the location again.

David C 
Rating:
5.0

I’ve rented numerous uhauls over the years. The staff at Twin Locust Barns is consistently helpful, friendly and great to work with. Highly recommend!!

Erika C 
Rating:
5.0

Customer did not leave a comment.

Kyle H 
Rating:
5.0

Excellent customer service, excellent service, truck was great.

Susan E 
Rating:
5.0

Great service at business of pickup.

Michelle D 
Rating:
5.0

Customer did not leave a comment.

Luz L 
Rating:
5.0

Customer did not leave a comment.

DERRONE T 
Rating:
5.0

The truck we used was junk it got the job done but it shakes so bad and when you hit the brakes the emergency brake light would come and it would tell you don’t move until you release it and I asked if I could drop the truck at a different location instead of driving 45 minutes and was told no that it was his truck and it belonged at his place only. But we got it done with your truck and we thank you for having it available for us thank you

Lenard D 
Rating:
5.0

Very helpful and informative drop off less then 5 minutes had receipt online before I got home Great place to rent and drop-off

Raymond M 
Rating:
5.0

What can I say…just a wonderful experience and trustworthy people. I highly recommend this U-Haul location, very much satisfied!

Chris R 
Rating:
5.0

Nothing

Steve Y 
Rating:
5.0

Customer did not leave a comment.

Dave P 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G 
Rating:
5.0

You have done a great job when ever I come to rent a vehicle.

RAY P 
Rating:
5.0

Customer did not leave a comment.

Brittany P 
Rating:
5.0

Make sure when you reserve a truck it's actually there. I reserved a truck at a place in Quarryville and they didn't have the truck I reserved. No complaints for twin locust barns.

Andrew A 
Rating:
5.0

Nothing stay as nice as y’all are Thank y’all and have a blessed and beautiful day And a prosperous year Sincerely Baker. Miller family

darlene b 
Rating:
5.0

Customer did not leave a comment.

Brian W 
Rating:
3.0

Customer did not leave a comment.

STEVEN T 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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