Customer Reviews for Twin Locust Barns & Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Twin Locust Barns & Self Storage

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Michael P. on

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There was a misunderstanding... The gentleman who rented me the car trailer was absolutely great!! Said I can drop the trailer off at any location... Dropped it off in Pennsauken NJ and the rep Kenith was an Asshole said I wasn’t able to do that... Also told me how to back a trailer into a parking spot which was a joke! I wish more Uhaul dealers were like the one on willow street pk in willow street PA... Very professional and courteous...

Anke T. on

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Curtis F. on

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Daniel M. on

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TED W. on

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Friendly and knowledgable staff.

Christopher A. on

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robert F. on

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Andrew S. on

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Best U-Haul in Lancaster

Ryan T. on

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Vic P. on

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The services and professionalism of Twin Pines folks are outstanding...a pleasure to deal with

Joseph K. on

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Ruth O. on

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Great costumer service.. everything went smoothly and was explained thoroughly .. TY :-)

MARTIN R. on

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It appears that they need newer and more efficient computers and printers. Their current equipment slows the paperwork process.

Steven S. on

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Paul N. on

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They ripped me off. I put 4 miles on the truck. Yet they charged me $3.00 a mile! Plus they said, I didn't put enough fuel back in the truck so they charged me $10.00 for fuel! How much fuel can you use going 4 miles??? I will NEVER use this Uhaul dealership again.

Michael K. on

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I really like the mobile truck share app. However, at this location the weak cell signal did not allow a reasonably efficient pick-up process. Drop off went seamlessly though.

Aaron S. on

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staff was very friendly & polite. Took the time to explain about the truck

Matthew K. on

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Sheriah D. on

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The staff there were friendly and very helpful. This is the location I'll be going to for all of my moving needs. Thank you!

ROBIN B. on

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Customer service is excellent at this location! The only problem we encountered was the app not working in order for us to check in and get the keys. Fortunately someone came to work very early and was able to help us!!

Connie K. on

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Owner and staff there very friendly and helpful .Didn't have any problems or delays and all went exceptional. Much better then my past experiences with other Uhaul retailers.

Scott W. on

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Kimberly S. on

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Great customer service and overall great people. They will, without a doubt, have my business go forward!!

William B. on

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Very nice people.

Michael K. on

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Mackenzie M. on

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Mark M. on

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Reid C. on

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I was treated very well the product was excellent top rate run organization

Jeffrey S. on

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Tim B. on

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Joe D. on

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The gentleman stayed after closing hours to help us get everything right. Excellent service

WILLIAM B. on

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Very polite and helpful.

Vincent W. on

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Phil L. on

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