Customer Reviews for Twin Locust Barns & Self Storage
(U-Haul Neighborhood Dealer)

1,338 reviews

3102 Willow Street Pike   Willow Street, PA 17584

(717) 687-5620

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(717) 687-5620

3102 Willow Street Pike
Willow Street, PA 17584

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

HAROLD G 
Rating:
4.0

Customer did not leave a comment.

chris s 
Rating:
5.0

Customer did not leave a comment.

Issac R 
Rating:
5.0

Customer did not leave a comment.

WANDA J 
Rating:
5.0

Customer did not leave a comment.

Michael K 
Rating:
4.0

Customer did not leave a comment.

STEVEN M 
Rating:
4.0

Customer did not leave a comment.

ERSKINE F 
Rating:
1.0

I got it for 2 days i paid 180$ but we needed it one more day so we called in and then they charges us 380 so the total bill was 460 for 3 days ripoff

HUNTER D 
Rating:
5.0

Great customer service

JOHN W 
Rating:
5.0

Always great service at this convenient location

GERARD M 
Rating:
5.0

Owner was friendly, respectful and huge help. Will definitely used them again in future.

Dan M 
Rating:
5.0

You all are the best. Everything was explained and cost and what the charge was at time if rental. I highly recommend this place and the people who take care of you when you rent a Uhaul from them.

Laura G 
Rating:
5.0

Great friendly customer service!!

CANDIDA R 
Rating:
5.0

Customer did not leave a comment.

CHARITY P 
Rating:
5.0

Absolutely the best place to rent any trailer, truck or van. Very nice and respectful owners.

HECTOR T 
Rating:
5.0

Always friendly and professional. Equipment always ready to go!

LAURIE S 
Rating:
5.0

Best service possible. Friendly and explained the whole process. Very smooth and easy. Highly recommend UHaul.

Laura G 
Rating:
5.0

I like to use your truck is so bater and the process is no take long time. Thanks for your help

BIKYEOMBE A 
Rating:
4.0

Customer did not leave a comment.

TIFFANY C 
Rating:
5.0

Customer did not leave a comment.

JOHN D 
Rating:
5.0

Customer did not leave a comment.

ANTHONY T 
Rating:
5.0

DAVE AND HIS LADY ASSISTANT AT ( TWIN LOCUST BARNS ) ARE ALWAYS ON THE BALL , THEY GIVE EXCELLENT SERVICE EACH & EVERY TIME !!!!!

PAUL M 
Rating:
5.0

Customer did not leave a comment.

ASHTON H 
Rating:
5.0

Customer did not leave a comment.

KEYMONEE D 
Rating:
4.0

One item was not available: the furniture dolly. The proprietor offered an insufficient plastic utility dolly as a substitute.

STEPHEN D 
Rating:
5.0

From start to finish everything was organized and ready for me to drive in, pick up and drive off! They explained everything and all went very well. The truck was the perfect size for our job! Thanks Twin Locust for your help!

CAROLYN P 
Rating:
4.0

The staff are polite, knowledgeable and extremely helpful, thanks

Andrew W 
Rating:
5.0

Customer did not leave a comment.

KEYMONEE D 
Rating:
5.0

Great pick up location with informed and helpful employees

Catherine H 
Rating:
5.0

Customer did not leave a comment.

SCOTT D 
Rating:
5.0

Always a great experience renting a truck from Twin Locust.

William W 
Rating:
4.0

Nothing comes to mind. The entire process was fast, easy and professional. I would highly recommend to anyone!

KAVEN M 
Rating:
5.0

Customer did not leave a comment.

Stephen M 
Rating:
5.0

Customer did not leave a comment.

PAUL M 
Rating:
5.0

Thank you Great service lady was very professional and the communication was perfect with her. I did explain that the gentleman need to improve to work with customers and that I understand if he probably have going thru a situation I will be praying for him to talk to him about dealing with with customer. I hope things get better for him. Other than that I like her services. God bless then both of.

Nancy D 
Rating:
5.0

Explain customer when they come return equipment

BIKYEOMBE A 
Rating:
5.0

Customer did not leave a comment.

shomar w 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H 
Rating:
5.0

Customer did not leave a comment.

RICHARD M 
Rating:
5.0

Customer did not leave a comment.

Doug M 
Rating:
5.0

Thank you!

Susan A 
Rating:
5.0

Excellent service and easy to work with.

STEVEN H 
Rating:
3.0

Overall, a pretty good experience. I called the day before in the morning to confirm a change to my pickup time, but I had to leave a message. I did not receive a call back. I called later in the day and had to leave another message. I still did not receive a call back. It was getting close to the Uhaul closing time and I was worried they were not going to know my new pickup time of 2-3pm. I decided to drive to the office to speak to someone in person. I was greeted by a male employee and I told him the new pickup time. He asked for my name and seemed like he was going to report the new pickup time in the system, but he did not seem to be glad that I was there. I was called the next day by a female rep to see if I was going to pickup my Uhaul because it was passed my original time of 10am. I let them know that I spoke to someone at the counter the day before that I changed the pickup time. It was reported to me that the time was not changed in the system. I'm glad they called to confirm and I'm glad I did not lose my rental. Customer service could be better at this location. The female rep was very accommodating though. I would suggest that they step-up the customer experience a little better.

THOMAS L 
Rating:
5.0

Great customer service and people

Michael H 
Rating:
5.0

Customer did not leave a comment.

MARK T 
Rating:
5.0

Customer did not leave a comment.

Richard W 
Rating:
5.0

Customer did not leave a comment.

CHARLES A 
Rating:
5.0

Customer did not leave a comment.

EDWIN M 
Rating:
1.0

Customer did not leave a comment.

DAVID M 
Rating:
5.0

Very helpful, and pleasant to do business with Thank you

DAVID Z 
Rating:
5.0

Nothing to improve on here. Services are always excellent! Thanks for going out of your way to accommodate me. Chuck

Charles J 
Rating:
5.0

Very friendly staff

MICHAEL H 
Rating:
5.0

Very good service , excellent service at location

ELMER F 
Rating:
5.0

Customer did not leave a comment.

Wayne B 
Rating:
5.0

Dave is very accomondating every time

Michael H 
Rating:
5.0

Not a thing! Very good service!

LOGAN D 
Rating:
5.0

Great service as before, Dave is excellent to deal with, will use again 👍

Carl M 
Rating:
5.0

I have had nothing but good experiences at this location so far.

Daniel M 
Rating:
5.0

Dave is always very helpful and never fails to exceed expectations!

Mike S 
Rating:
5.0

Customer did not leave a comment.

Alvin H 
Rating:
5.0

Customer did not leave a comment.

RICHARD S 
Rating:
5.0

Always a good experience at this location great staff

Daniel M 
Rating:
4.0

Stopped in to rent a trailer and ended up buying a shed. Very pleasant and accommodating customer service. Rental was clean and shed arrived the day after purchase on time and the guys were very professional. I would definitely recommend and will be back if I need there services.

ANGEL M 
Rating:
5.0

THE PRICE WAS GREAT / PEOPLE THERE WERE ON THE BALL !!! OVERALL EXPERIENCE " EXCELLENT " !!!!!

Paul M 
Rating:
5.0

Excellent service! Love this place!!

Laura G 
Rating:
5.0

Customer did not leave a comment.

Michelle W 
Rating:
5.0

This dealership could not be better. They are always very accommodating and very professional!!

WILLIAM B 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K 
Rating:
5.0

Dave was very helpful and personable.

Elisa S 
Rating:
3.0

Better customer service.

BLAKE K 
Rating:
5.0

The staff at this location were extremely professional, helpful and courteous. Provided help hooking up trailer. I will return here again when I need a trailer next time.

DANIEL M 
Rating:
5.0

Customer did not leave a comment.

Sarah F 
Rating:
5.0

Customer did not leave a comment.

RENEE A 
Rating:
5.0

Customer did not leave a comment.

Eric S 
Rating:
5.0

Always fantastic customer service at this location.

ANDREW B 
Rating:
5.0

Customer did not leave a comment.

ANDREW B 
Rating:
5.0

Customer did not leave a comment.

Katherine V 
Rating:
4.0

Customer did not leave a comment.

STEVEN M 
Rating:
5.0

Customer did not leave a comment.

AMY M 
Rating:
5.0

Twin Locust staff are wonderful, working with them is always flawless.

WENDY J 
Rating:
5.0

Customer did not leave a comment.

Michael W 
Rating:
5.0

Staff was pleasant and helpful. Rental process & return was easy.

CHARMAINE C 
Rating:
5.0

everything was great

JAMS K 
Rating:
5.0

Customer did not leave a comment.

ANNETTE M 
Rating:
5.0

This location is excellent. There is nothing that I could recommend to improve. People are friendly, facility is easy to get in and out of. It is well stocked with a variety of equipment.

ROBERT M 
Rating:
5.0

Customer did not leave a comment.

JAIVER M 
Rating:
5.0

Customer did not leave a comment.

Andrew P 
Rating:
5.0

Customer did not leave a comment.

Terrance B 
Rating:
5.0

Customer did not leave a comment.

JAMS K 
Rating:
5.0

Customer did not leave a comment.

Matt K 
Rating:
5.0

Customer did not leave a comment.

Brett C 
Rating:
4.0

Customer did not leave a comment.

DANIEL A 
Rating:
5.0

Customer did not leave a comment.

Michele H 
Rating:
5.0

Love the people.

Linda E 
Rating:
5.0

Customer did not leave a comment.

Susan A 
Rating:
5.0

Barbie was very accommodating and a pleasure to work with!

John H 
Rating:
5.0

I have used this location a few times and have had a great experience with them.

RAY P 
Rating:
4.0

Customer did not leave a comment.

JIM M 
Rating:
5.0

Excellent customer service without a doubt. Using the app was very easy to return truck. Just a great overall experience as always. I really don’t know what to say as far as improving for the next customer. I would just say do what you’re doing and don’t raise rates (which are very reasonable). Kindest regards, Matt

MATTHEW P 
Rating:
4.0

l am liking the newer trucks that available

Dennis G 
No reviews have been submitted for this location.
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