Mileage was not correct when I left the yard I have a picture. 102452 not the 99 something they said.i took the picture at 9:01am.JAMES F.
Moving Truck Rental in Willow Street, PA at Twin Locust Barns & Self Storage
(U-Haul Neighborhood Dealer)
Willow Street, PA 17584
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 2 pm
- Sun: Closed
Special Operating Hours
- 5/31/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Willow Street, PA 17584
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Staff are very nice. Wouldn't hesitate to rent a van again from them. 5 starSteven H.
Setting up and dropping off was easy. Truck was clean and easy to use .PAUL C.
great experience, will use againDennis H.
Everything was good.Gary S.
Nothing, they made everything simple and were very helpful, wonderful customer serviceFRANKIE A.
Always a great experience at Twin Locust.David K.
The drop off instruction didn't mention what to do with the keys. Would recommend adding that information.Timothy G.
This location is overall the best run authorized U-Haul location that I have used. The get you in and out quickVincent L.
Always friendly, knowledgeable and easy. I'm lucky that it's close to me, I'd go out of my way to rent from them.Jay B.
Good vehicle, efficient service!!Ronald M.
Fast easy and done online! No improvement needed if everyone has the same experience. Thank YouThomas P.
The rental facility was very organized and made the process extremely easy - the personal was professional and VERY customer focused much more than ANY prior experience - this facility was the GOLD standard of how to treat customers.TIMOTHY R.
The mobile pick up was not easy and caused a delay. Fortunately the attendant was on site before hours and assisted us. He was very helpful.OMMIE R.
How about letting the customer pick up the the equipment at the location they requested! The owner and employee at the twin locust location were fantastic!KURT K.
Great experience. Nothing needs improvement!JANET S.
None. Frank was excellent to deal with. Very knowledgeable and friendly. Had me in and out in minutes. Would highly recommend this location. Far superior service to other rental experiences. THANK YOU FRANK!Charles F.
Took an hour to get code after payment and driver info went through then their check in app froze. Took over 5 calls to 4 extremely rude and unhelpful phone techs to finally get a manager that knew what he was doing. ALL THE WHILE WE ALREADY GUESSED THE CODE AND HAD THE KEYS AND TRUCK STARTED BEFORE EVERYTHING WAS CONFIRMED AND THE MGR GAVE US THE CODE. LOL. After 5 rentals in 2 months I'M SOOOOO DANG HAPPY TO NEVER HAVE TO USE UHAUL EVER AGAIN!!!Lisa A.
The truck had a very strong cigarette smoke smell. It was nauseating to ride in for 10 hours.Tiffany W.
Great service. Convenient location.GERARD M.
The gentleman that works there is so nice and helpful. I really appreciated everything he did to make my experience an excellent one. Thank you!Pam B.
It was a great experience. Will use them again.Sue P.
The online check in process left a great deal to be desired. It took us the better part of an hour and necessitated speaking with 3 representatives via phone before we could get the code necessary to open the lock box and secure the vehicle. This was especially troubling because it caused a delay for the few friends who were able to come and give us a hand on that day. When we finally secured the truck, the 12 pads we ordered and the appliance dolly we ordered were not in the truck. For the fourth time, I contacted a UHaul representative and asked that an employee from the East Petersburg location bring those missing items to us. I was informed that there was only one worker at that UHaul location. Upon arriving there personally to retrieve those items for our move, I found three employees at that location. I was told that there was no appliance dolly available for us to use. Although we were not charged for the dolly, I believe that we should have been reimbursed additionally for the poor level of service that we received and the personal inconvenience we experienced on the day of our move. It would be extremely difficult for me to recommend the services of UHaul based on this experience.Gene H.
These guys understand customer service. Very friendly and responsive.Shawn B.
This was a wonderful experience! I was so grateful to find a way to haul a last minute find. I will be using this location from now on. ~Sarah HernandezSarah H.