Staff are very nice. Wouldn't hesitate to rent a van again from them. 5 starSteven H.
Customer Reviews for Twin Locust Barns & Self Storage
(U-Haul Neighborhood Dealer)
Willow Street, PA 17584
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 2 pm
- Sun: Closed
Special Operating Hours
- 5/31/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.robert F.
Customer did not leave a comment.LISA S.
Setting up and dropping off was easy. Truck was clean and easy to use .PAUL C.
great experience, will use againDennis H.
Customer did not leave a comment.James J.
Customer did not leave a comment.DOREEN B.
Everything was good.Gary S.
Nothing, they made everything simple and were very helpful, wonderful customer serviceFRANKIE A.
Customer did not leave a comment.STEVEN R.
Customer did not leave a comment.Thomas H.
Always a great experience at Twin Locust.David K.
Customer did not leave a comment.Terri T.
The drop off instruction didn't mention what to do with the keys. Would recommend adding that information.Timothy G.
Customer did not leave a comment.Tyler S.
This location is overall the best run authorized U-Haul location that I have used. The get you in and out quickVincent L.
Customer did not leave a comment.Jamie M.
Customer did not leave a comment.Roy C.
Always friendly, knowledgeable and easy. I'm lucky that it's close to me, I'd go out of my way to rent from them.Jay B.
Good vehicle, efficient service!!Ronald M.
Customer did not leave a comment.ABIGAIL E.
Customer did not leave a comment.Charles W.
Customer did not leave a comment.Cory M.
Customer did not leave a comment.Ray F.
Fast easy and done online! No improvement needed if everyone has the same experience. Thank YouThomas P.
The rental facility was very organized and made the process extremely easy - the personal was professional and VERY customer focused much more than ANY prior experience - this facility was the GOLD standard of how to treat customers.TIMOTHY R.
The mobile pick up was not easy and caused a delay. Fortunately the attendant was on site before hours and assisted us. He was very helpful.OMMIE R.
How about letting the customer pick up the the equipment at the location they requested! The owner and employee at the twin locust location were fantastic!KURT K.
Great experience. Nothing needs improvement!JANET S.
Customer did not leave a comment.Alfred W.
Customer did not leave a comment.Remi C.
None. Frank was excellent to deal with. Very knowledgeable and friendly. Had me in and out in minutes. Would highly recommend this location. Far superior service to other rental experiences. THANK YOU FRANK!Charles F.
Customer did not leave a comment.Donna M.
Customer did not leave a comment.Ted T.
Customer did not leave a comment.Derek S.
Customer did not leave a comment.William M.
Took an hour to get code after payment and driver info went through then their check in app froze. Took over 5 calls to 4 extremely rude and unhelpful phone techs to finally get a manager that knew what he was doing. ALL THE WHILE WE ALREADY GUESSED THE CODE AND HAD THE KEYS AND TRUCK STARTED BEFORE EVERYTHING WAS CONFIRMED AND THE MGR GAVE US THE CODE. LOL. After 5 rentals in 2 months I'M SOOOOO DANG HAPPY TO NEVER HAVE TO USE UHAUL EVER AGAIN!!!Lisa A.
The truck had a very strong cigarette smoke smell. It was nauseating to ride in for 10 hours.Tiffany W.
Customer did not leave a comment.Jerry P.
Great service. Convenient location.GERARD M.
The gentleman that works there is so nice and helpful. I really appreciated everything he did to make my experience an excellent one. Thank you!Pam B.
It was a great experience. Will use them again.Sue P.
The online check in process left a great deal to be desired. It took us the better part of an hour and necessitated speaking with 3 representatives via phone before we could get the code necessary to open the lock box and secure the vehicle. This was especially troubling because it caused a delay for the few friends who were able to come and give us a hand on that day. When we finally secured the truck, the 12 pads we ordered and the appliance dolly we ordered were not in the truck. For the fourth time, I contacted a UHaul representative and asked that an employee from the East Petersburg location bring those missing items to us. I was informed that there was only one worker at that UHaul location. Upon arriving there personally to retrieve those items for our move, I found three employees at that location. I was told that there was no appliance dolly available for us to use. Although we were not charged for the dolly, I believe that we should have been reimbursed additionally for the poor level of service that we received and the personal inconvenience we experienced on the day of our move. It would be extremely difficult for me to recommend the services of UHaul based on this experience.Gene H.
Customer did not leave a comment.PHILIP K.
Customer did not leave a comment.Robert D.
These guys understand customer service. Very friendly and responsive.Shawn B.
Customer did not leave a comment.Julio R.
Customer did not leave a comment.John W.
Customer did not leave a comment.Christian B.
This was a wonderful experience! I was so grateful to find a way to haul a last minute find. I will be using this location from now on. ~Sarah HernandezSarah H.
Customer did not leave a comment.Timothy S.
Frank at front desk was a very nice. Thank you for your help.Naa'Ilah L.
Awesome customer service!Carl A.
Customer did not leave a comment.Chad K.
My only issue was the bill. When reserved online it came out to about $50. When all was said and done it was nearly $80 PLUS the following day was charged another $16 with no details of why. Overall, process was simple. And the location and staff were lost excellent.Josiah M.
Customer did not leave a comment.Deb R.
Very professional peopleJohn C.
Customer did not leave a comment.Amy H.
The gentleman came right out to meet me when I pulled in. He was friendly, efficient, and very helpful. I would definitely use this location again if I am in the area. Well done!SEAN D.
Super friendly service. I would recommend them to anybody.James F.
Customer did not leave a comment.Coleman D.
Customer did not leave a comment.Sandy D.
I tried three dealers nobody could help me find a truck the gentleman at Willow Street U-Haul was so great he tried and he finally found one for us his attitude and his help is a plus to your companyAndrew F.
Customer did not leave a comment.robert F.
Customer did not leave a comment.BARBARA T.
I received excellent serviceBradley D.
This was a great location. Easy access. Very quick check in and process.Laura D.
Truck seemed like it needed a front end alignment. Very loose steeringRussell S.
Customer did not leave a comment.Lloyd S.
Highly recommend this location.Ryan M.
Customer did not leave a comment.David J.
Customer did not leave a comment.Susan H.
Customer did not leave a comment.Charity P.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Michael R.
Just was not feeling the love here. Maybe I was there too early.Eduardo T.
Customer did not leave a comment.Jerry F.
My order said I was getting twelve blankets and I only got 10. Be sure counts are accurateGary B.
Customer did not leave a comment.Ashley R.
Customer did not leave a comment.David D.
Customer did not leave a comment.Jose R.
Customer did not leave a comment.DAKOTA G.
Frank was awesome to work with. Absolutely consider this location for your next trailer rental.Andrew S.
Dave is excellent to work with. Very accommadating.Sam E.
Customer did not leave a comment.Dennis H.
Great with myself and other customers when I was there.Glenn H.
Customer did not leave a comment.Bill Z.
Customer did not leave a comment.JERRY F.
Customer did not leave a comment.Paul C.
Very pleased with friendliness and service.Joseph H.
Customer did not leave a comment.tammi H.
Customer did not leave a comment.Brian Q.
Customer did not leave a comment.Randall L.
Honestly, this has been by best experience I have had in any UHaul location ever. The customer service provided was excellent.Elizabeth H.
Customer did not leave a comment.Timothy N.
Service was awesome from Frank at Twin Locust. He went out of his way to help me and make my day much easier. Still can't get the truck share to work for pickup. Please someone update the software for ease of use!Rebecca S.
This was a great place. Both Frank and Dave went out of their way to help me. They ensured the proper size truck was available, and they made the papers go smoothly. Thanks again,Timothy M.
We had a great experienceMary W.
Customer did not leave a comment.Neal Q.
The staff at this location was more than helpful and I would highly recommend using them for any U-Haul needs.Randell Z.