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KEVIN O
Customer Reviews for Twin Locust Barns & Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This truck wouldn’t get out of its own way tires Are also bad and it rained truck was sliding on road way
KYLE RBarbie was a joy to deal with picking up the truck, upon return the person was on the phone and did not want to be bothered by us. He said he would email the final bill, my husband said he wanted a paper reciept. He replied he couldn’t do it he would email. I mentioned that Barbie was more accommodating then he got off the phone and took care of us but acted annoyed.
PETER SQuick checkout. Equipment ran fine. Surprised space was wasted on a dolly and blankets i didn't use. Second trip required. Surprised $20 late checkout charged. App wouldn't let me checkout on my own. Windows and rear door needs lubricant.
PAUL PWiper blades in desperate need of replacement; when needed it interfered w vision rather than help.
scott dThe app was not user-friendly. I even watched the video about how to use the app and it in no way indicated that you couldn’t upload your photo and drivers license until you got there. Wasted a lot of time trying to figure that out and I actually had to call U-Haul. When we got there, I was confused about the references you had to give. Luckily somebody called me even though when I called U-Haul, it said it was closed until 7 AM. My friend warned me that the app had her in tears when she tried to drop off a vehicle after hours.
JOSEPH HThe equipment was good. Trying to navigate the website to report the return was too much for this 70-something year old.
Thomas MFriendly service. EZ pick-up/drop off. No surprises
MARVIN RVERY FRIENDLY AND EASY TO WORK WITH. GREAT EXPERIENCE
Jeffrey MNothing
MICHAEL HThey were absolutely amazing! Helpful, kind, and friendly.
NYASIA PFriendly service
DONALD LDrive way/ parking lot is very cluttered with a side food/grill roadside stand. Dropped off after hours so no interaction with staff
BRADLEY DI got it for 2 days i paid 180$ but we needed it one more day so we called in and then they charges us 380 so the total bill was 460 for 3 days ripoff
HUNTER DGreat customer service
JOHN WAlways great service at this convenient location
GERARD MOwner was friendly, respectful and huge help. Will definitely used them again in future.
Dan MYou all are the best. Everything was explained and cost and what the charge was at time if rental. I highly recommend this place and the people who take care of you when you rent a Uhaul from them.
Laura GGreat friendly customer service!!
CANDIDA RAbsolutely the best place to rent any trailer, truck or van. Very nice and respectful owners.
HECTOR TAlways friendly and professional. Equipment always ready to go!
LAURIE SBest service possible. Friendly and explained the whole process. Very smooth and easy. Highly recommend UHaul.
Laura GI like to use your truck is so bater and the process is no take long time. Thanks for your help
BIKYEOMBE ADAVE AND HIS LADY ASSISTANT AT ( TWIN LOCUST BARNS ) ARE ALWAYS ON THE BALL , THEY GIVE EXCELLENT SERVICE EACH & EVERY TIME !!!!!
PAUL MOne item was not available: the furniture dolly. The proprietor offered an insufficient plastic utility dolly as a substitute.
STEPHEN DFrom start to finish everything was organized and ready for me to drive in, pick up and drive off! They explained everything and all went very well. The truck was the perfect size for our job! Thanks Twin Locust for your help!
CAROLYN PThe staff are polite, knowledgeable and extremely helpful, thanks
Andrew WGreat pick up location with informed and helpful employees
Catherine HAlways a great experience renting a truck from Twin Locust.
William WNothing comes to mind. The entire process was fast, easy and professional. I would highly recommend to anyone!
KAVEN MThank you Great service lady was very professional and the communication was perfect with her. I did explain that the gentleman need to improve to work with customers and that I understand if he probably have going thru a situation I will be praying for him to talk to him about dealing with with customer. I hope things get better for him. Other than that I like her services. God bless then both of.
Nancy DExplain customer when they come return equipment
BIKYEOMBE AThank you!
Susan AExcellent service and easy to work with.
STEVEN HOverall, a pretty good experience. I called the day before in the morning to confirm a change to my pickup time, but I had to leave a message. I did not receive a call back. I called later in the day and had to leave another message. I still did not receive a call back. It was getting close to the Uhaul closing time and I was worried they were not going to know my new pickup time of 2-3pm. I decided to drive to the office to speak to someone in person. I was greeted by a male employee and I told him the new pickup time. He asked for my name and seemed like he was going to report the new pickup time in the system, but he did not seem to be glad that I was there. I was called the next day by a female rep to see if I was going to pickup my Uhaul because it was passed my original time of 10am. I let them know that I spoke to someone at the counter the day before that I changed the pickup time. It was reported to me that the time was not changed in the system. I'm glad they called to confirm and I'm glad I did not lose my rental. Customer service could be better at this location. The female rep was very accommodating though. I would suggest that they step-up the customer experience a little better.
THOMAS LGreat customer service and people
Michael HVery helpful, and pleasant to do business with Thank you
DAVID ZNothing to improve on here. Services are always excellent! Thanks for going out of your way to accommodate me. Chuck
Charles JVery friendly staff
MICHAEL HVery good service , excellent service at location
ELMER FDave is very accomondating every time
Michael HNot a thing! Very good service!
LOGAN DGreat service as before, Dave is excellent to deal with, will use again 👍
Carl MI have had nothing but good experiences at this location so far.
Daniel MDave is always very helpful and never fails to exceed expectations!
Mike SAlways a good experience at this location great staff
Daniel MStopped in to rent a trailer and ended up buying a shed. Very pleasant and accommodating customer service. Rental was clean and shed arrived the day after purchase on time and the guys were very professional. I would definitely recommend and will be back if I need there services.
ANGEL MTHE PRICE WAS GREAT / PEOPLE THERE WERE ON THE BALL !!! OVERALL EXPERIENCE " EXCELLENT " !!!!!
Paul MExcellent service! Love this place!!
Laura GThis dealership could not be better. They are always very accommodating and very professional!!
WILLIAM BDave was very helpful and personable.
Elisa SBetter customer service.
BLAKE KThe staff at this location were extremely professional, helpful and courteous. Provided help hooking up trailer. I will return here again when I need a trailer next time.
DANIEL MAlways fantastic customer service at this location.
ANDREW BTwin Locust staff are wonderful, working with them is always flawless.
WENDY J