Mr Petersheim was very helpful to me on my Sunday morning pickup, May 15th.
janett G.
Customer Reviews for Twin Locust Barns & Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I think U-Haul should offer a wider ramp on the 15' trucks. One of the reasons why I rented it was for my zero turn mower. Now my mower is still sitting in my storage shed and I have to find other means to transfer it.
Derek K.Over and above very helpful
Ron H.Very accomodating and courteous.
Elam W.Nothing
William W.Very polite and courteous!!!
Mark B.You need to send people their confirmations and not lose reservations
Amra C.Great service. Friendly and cheerful.
Mark K.Excellent service.
Robert T.Took a long time to check in and out. Website let us reserve a truck near our house, then we got call that the location and the truck were not available. So we got a cargo van with no ramps. Very hard to find place anywhere with ramp for rent or a couple of 2 x 10s to make a ramp!
Robert D.Great to deal with
Susan E.Hi the only reason I put average due to they gave me the wrong trailer. I asked to have the same trailer as I had before, to haul my power wheel chair. I didnot take notice myself until my kid when to load the trailer with my chair. SO I WANT A FULL REFUND. IF I DONOT GET MY REDUND,,WILL BE MY LAST TIME WITH UHAL. SORRY TO SOUND LIKE THIS, I DEPEND ON PEOPLE LIKE MY NURSE I HAVE COMING TO MY HONE 24/7 DUE TO MY DISABILITY. How I wish I was still in the Army driving tanks. Thanks for your time
George M.Outstanding! One of the cleanest, nicest Uhaul locations I've been to. Helpful, courteous, spot on with everything. Thanks!
James S.Is a pleasure doing business with you
Boniface E.Please clean better Windshield & cargo area
Ivan T.Everything went very smoothly.
DENNIS M.She was great
Juan R.Friendly and easy process to rent the cargo van.
John P.Everything was nice. I had a pleasant interaction with the clerk. The trailer worked flawlessly.
CHRIS H.I can't think of anything at this time
Gil H.Friendly, professional people and very helpful.
ROBERT G.Excellent place to rent. Nice place.
THOMAS R.Very happy to do business with them
RICHARD S.I have rented from this location several times and I absolutely wouldn't go anywhere else. They are friendly and accommodate my needs. I normally don't give reviews but If I could give them a higher rating I would.
Jenifer T.I am a repeat customer here because of the service. They are not the closet facility to my home but the service is excellent!!
TIMOTHY M.Very nice vehicle- van. Performed great on a rainy interstate with a full load.
MARSHALL K.Clean facility, professional & helpful
John S.The owner went above and beyond every time I used that location. Very friendly.
HEATHER H.I don't understand why the on-line information (including pictures of driver license) I provided was not available at time of pickup. That took effort on my part and wasted my time and also did not assist the dealership as I had hoped it would.
RANDALL P.The owner was exceptional in every way. They double checked and made sure I had everything I would need. And even went above and beyond when I needed a ride home to get my keys :/
PAUL Z.Very helpful and kind.
P M.Very helpful and kind. I would definitely recommend this site as well as rent from them again
GERTRUDEA M.Quick. In and out. Easy to use. Location is convenient.
RONALD S.Beyond helpful and respectful. Highly recommend.
SHAYLA D.We did not need a dolly or furniture pads but those were in the back of the truck I think as an option for people to use. They took up space we could have used for our moving. It would be more helpful to not have those possible add-ons in the box of the truck.
Daniel M.Friendly staff. Easy to secure reservation. Will use this location again. Steve Leonard
STEVEN L.The experience we had working with the locations was good. The problem we had was not with them. Our truck was not available because the previous customer did not return it. Our hold time to talk to a representative was lengthy, 30 mins. We had to go to another location to then pick up a truck. I was told, by the Uhaul representative, for the inconvenience there would be a credit to our credit card account, but that did not happen. The payment was taken out but no credit appeared. I absolutely do not want the credit to count toward a future rental, if that is what was meant. The issue occurred now, we had to go farther away to get a second truck,and more time was added to our planning. Reimbursment of some expense is reasonable. The advertisement on the truck," convenient ", did not apply to us. Please credit my account. Thank you, Don and Jocelyn Sprout.
JK S.Easy to worth with.
Bradley H.Everything went very smooth, this is the second time we rented from this facility. Staff was very friendly and knowledgeable.
CHRISTIAN E.Excellent customer service at Twin Locust. Uhaul however provided me with an incorrect pick up location initially and i was not informed of location change.
Robert O.Mr. Havemann was friendly, efficient, and knowledgeable.
Barbara J.Engine starter was going- almost didn't start 3 times.
Bethany R.They were very friendly; easy to get in and out. Highly recommend.
Jim F.Frank and Dave at Twin Locust are friendly and accommodating. Met me at the door with all details required for a fast exit. You guys are the best!
JAMES M.The truck should not have been idling when we pulled into the lot. We found out after we packed the truck and started our journey across country that it didn't start well. Instead of delaying our trip, we ended up jumpstarting the truck 6 times the first day. Once we got to the end of our first day, we called for roadside assistance, which was very helpful. They came out and installed new battery. No more trouble the remainder of the trip. Makes me think the pickup location knew darn well that the truck had problems starting but never bothered to correct it or send us to a different pickup location.
Andrew A.I've rented here twice & got great service both times. Very friendly & explain everything you need to know. The trailers I rented were well maintained & clean. They make renting easy!
Steven W.Easy pick upa and drop off! Very nice people to deal with.
Martha C.Excellent to work with..friendly and kind
David Z.The staff was very friendly and helpful. They even called me ahead of time to ensure they were ready for me when I arrived.
RALPH M.i did not see the previous damage markers (X's) on the pictures to choose yes or upload new photos. Maybe they are stock photos? So took new pics to show previous damage. Also the owner is so very nice.
MARY K.Great price with friendly and helpful customer service. Highly recommend…
Adam B.The gentleman was so polite and quick to help me out
RENE E.This is the second time that we rented a U Haul from this location. The staff is very friendly and helpful.
Brent R.Customer service was great! I will definitely be back to this location for all my Uhaul needs.
Jenifer T.