Customer Reviews for Twin Rivers Auto LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Really nice people that are so kind and knowledgeable!

Rating:

4.0

Truck only had 5/8 tank of gas when we received it. when we dropped it off we put a full tank of gas in it. I feel it should’ve came with a full tank of gas when I got it as well.

Rating:

3.0

I arrive at night so I had no contact with employees but he was very professional when I phoned him

Rating:

5.0

Nothing to improve. Great service!

Rating:

3.0

There was a couple of bottles left in the cab from a previous customer. The place itself is a bit "Industrial" but the people were professional, and quite frankly I wasn't there for the ambiance, I was there to pick up a truck. Which is exactly what I did.

Rating:

4.0

Quick and efficient drop off.

Rating:

4.0

This is an old school auto repair shop. I kind of like that but, some may not.

Rating:

1.0

Location is an auto mechanic shop and very crowded and not well-maintained. It’s old and filthy. Was charged an $8 safe tow package fee that I’ve never heard of nor agreed to pay. I rent from Uhaul at least twice a week and never get the insurance on these trailers. Even called and left a message that I did not wish to authorize the extra add-on. I was still charged so I called customer service to dispute and still nothing has happened. I will not be going back.

Rating:

5.0

Very clean place

Rating:

2.0

The U-Haul app was terrible. Used it several years ago with no problems but this experience was bad. Had trouble the entire process on the app. Ended up calling for assistance

Rating:

3.0

Instead of taking photos, uploading already taken photos will ease a lot of stress. I couldn't take photos with my phones and support has not reached out to me since yesterday.

Rating:

1.0

Because they don’t know what they doing

Rating:

5.0

The owner of the shop helped me out in the process.I recommend him and his shop to all my florists friends around Elkrige and Columbia MD

Rating:

5.0

Knowledgeable and helpful. Thank you

Rating:

3.0

Online return system is horrible. My return was at 8AM I got to facility at 7:30 and didn’t leave until 8:03 trying to get uhauls app to respond and move on to the next phase. Even after 8AM no one from Twin Rivers auto was available to help. If you are going to request the vehicle back at a certain time there at least needs to be staff to help properly check out with all the app issues and connectivity issues places.

Rating:

3.0

I was charged extra for gas, when I actually returned the truck with more gas than when I picked it up. I had to call into customer service for a refund.

Rating:

3.0

Nothing everything went well

Rating:

4.0

The gas tank was not full and there was an engine warning light on when I picked up the truck. I was told after having to ask about it that it was just a catalytic converter and they have one on order. They guy thought the tank was full and told me just to bring it back full, but when I checked it had just over a half a tank. Since they said the truck would be fine, I still took it. Not happy with not having been told in advance about the engine warning light, and also feel like I was being tricked into filling the gas tank when I returned even though it was only half full.

Rating:

1.0

Lied about the mileage on the truck to charge me more. I would’ve taken a picture of the mileage when I got in but my phone died

Rating:

1.0

You let someone Rent A Truck with No ID , some used My Name ,#, & Email address !!!!!!! Fraud !!

Rating:

2.0

I cannot recommend it to anyone because they are not honest in their location.

Rating:

5.0

Easy drop off.

Rating:

1.0

There was a problem which rendered the rental unusable. I reported the issue to roadside assistance and my credit card was charged anyway.

Rating:

2.0

Price is to high and will never recommend to know one to rent..

Rating:

3.0

I had reserved some equipment as well as the truck. However, no equipment was available there because it isn't a Uhaul store, it's an auto repair place. Why did the website allow me to reserve equipment? Very aggravating. Uhaul's website is awful.

Rating:

2.0

I asked if they could assist with getting my car into the auto transport trailer. The location is at the top of a hill and the lot is all gravel so I’d parked my low profile car at the bottom of the hill. The rep informed me that he couldn’t help with loading for liability reasons. The rep at the drop off location informed me that isn’t true.

Rating:

4.0

Adhere to the posted hours of operation.

Rating:

5.0

N/A

Rating:

5.0

Very efficient pickup and drop off.

Rating:

5.0

The staff at this location were excellent.

Rating:

1.0

There was a faulty parking break indicator that would continue to beep throughout the entire trip. Also was not explained the drop off process. So im getting charged a after hours fee that i told was somewhere in the bottom of the contract. It would be nice to not sneak in random fees that could have been avoided if properly explained and not dumped in the bottom of a long contract.

Rating:

1.0

bad bad customer service so I will advice my freinds NOT to us UHAUL

Rating:

5.0

Thank you for a nice clean main truck

Rating:

4.0

Very accommodating

Rating:

1.0

THEY ALLOWED ME TO DRIVE OUT WITHOUT A RUNNING BACK LIGHT EVEN THOUGH THEY KNEW THAT I WILL BE DRIVING AT NIGHT. ONE OF THE ANCHOR CHAINS WAS BROKEN OFF AN I WAS TOLD THAT IT DOES NOT MATTER, THAT I CAN TOW WITH ONLY ONE.

Rating:

5.0

Nothing u guy are amazing . Thank you

Rating:

5.0

Asd

Rating:

1.0

They added $14 SafeMove coverage to my rental when I picked up the vehicle. I saw this 10 minutes after leaving the location with the truck and called them about it. They were rude and said they didn't know anything about it, all they did was hit print. I called U-Haul customer service today to have that $14 charge reversed and the woman on the phone looked up and confirmed that they added it at the pick up location when they were printing out my rental agreement. I'm getting money back thanks to your customer service representative, who was very nice and helpful, but I had to wait 55 minutes on the phone today to speak with someone. The previous year I rented from a location in Baltimore who overcharged me over double the miles I actually put on. I had taken pictures of the mileage when I picked up and dropped off the vehicle so customer service also refunded me the overcharge that time but it's two years in a row that U-Haul locations have tried to screw me out of money with fraudulent charges and I am beyond pissed off. I will never rent from U-Haul again, even if it cost significantly more to rent from a competitor. I have moved almost every year for the past 12 years and you have lost my business for life!

Rating:

1.0

I realize your low on trucks, however please invest in more

Rating:

3.0

Picked up equipment at 9:12 am

Rating:

5.0

Everything went pretty smooth

Rating:

4.0

This was the second location for the truck pick-up. I had scheduled a pick-up at Charm City Auto, 4381 Hollins Ferry Rd, Halethorpe, MD 21227, for a 20 foot truck, and when I got there they had NO trucks and all the woman that worked there did to help was all corporate. She had no idea that there was a truck rental/pick-up for that day. The man at Twin Rivers Auto was much more helpful and friendly and did his best to make sure we got what we needed. I would never recommend the Charm City Auto location to anyone and was very upset with their lack of concern and knowledge.

Rating:

2.0

I was charged for 2 truck rentals when I only rented 1. They gave me the wrong size, were not wearing masks, I did not receive both dollies or all of the pads.

Rating:

3.0

My son and I were confused because we thought we had paid for the you haul the pulley where we returned it. The man at the U home was saying something differenthe. We added a car pulley the next day to the U haul and paid for but when we dropped it all he was saying he had to find out how much we owed

Rating:

3.0

Dolly was stored outside, and it was a rainy day when I picked up the truck and dolly. Storing the rental equipment closer together would reduce/ eliminate the inconvenience of inclement weather and be cleaner since the rain caused it to be a little muddy also