The 12 blankets I ordered were dirty, wet , and smelled. The U-Haul facility that I was supposed to pick up this truck at gives you clean blankets in a sealed plastic bag. I was told that the truck I reserved a week prior was not available when I received a call from Sierra from your Baltimore area call center who by the way is in DEFINITE need of customer service skills training or removal. There was all kinds of laughing and giggling noise in the background when she called. You should not have this individual interacting with repeat customers because I am definitely turned off about U-Haul after 2 recent good experiences. The truck was dirty inside. It ran rough and had a miss when going uphill. The front end shook and the right front wheel was definitely rusted and someone painted over the rust. It felt like one of the tires was defective or out of round when up to speed on the highway. The guy at twin rivers told me he was giving me the best truck he had on the lot. I’d hate to see what the worst one was like. I am of the opinion that you need to give me some type of refund for being given poorly operating equipment and the disgusting moving blankets I was given To add insult to injury I had to drive past the U-Haul facility in Odenton going to and from Twin Rivers Auto and there were clearly 15’ trucks in their lot. This was to say the least infuriating especially since the change in location added a total of 1 hour of travel time to and from.
Edward R
Twin Rivers Auto LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jessup, MD 20794
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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They charged me for after hour service that they did not complete.
Travoune MVery easy experience. Thank you
John GI booked at another location and U-Haul called to say the truck I reserved was not available and gave me another truck 8 miles away which lead me to being charged for 16 extra miles. I’m furious.
kirk sExcellent service
kwaku a