Customer Reviews for U Got Mail
(U-Haul Neighborhood Dealer)

79 reviews

3300 Hamilton Mill Rd Ste 102   Buford, GA 30519

(770) 614-6362

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(770) 614-6362

3300 Hamilton Mill Rd Ste 102
Buford, GA 30519

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2022 - 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Karen and her assistant were simply amazing!! Karen showed me so much love and caring and I appreciated the way Karen was just so honest and really did the best by me and too make sure I had a successful shipment and delivery. I just can't say enough or share enough appreciation to the service I received!!

TRACI G. 
Rating:
5.0

Customer did not leave a comment.

Justice C. 
Rating:
5.0

Hideous way U-Haul wants the return completed. They want it done on cell phone with customer having to have an "account" or you cannot proceed with loading information. I DO NOT have an account. How can I load the info you want? Mileage, time of return, etc...All I can do is drop the key in the box. I had to call some department on the 800 number to let them know the truck was back on time. Ridiculous......

Gerald G. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Doria S. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
Rating:
5.0

No need to improve I was very satisfied bc I had called several uhaul dealers and noone had a truck except you thank you for that you saved the day!

SABRIENA S. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Great service, I have used this location several times.

RUSSELL F. 
Rating:
5.0

Customer did not leave a comment.

OCTAVIO C. 
Rating:
5.0

Customer service

DWAYNE B. 
Rating:
5.0

Customer did not leave a comment.

DAMON S. 
Rating:
5.0

Your online booking system is horrible. I went to 3 places before I ended up at U Got Mail, because the reservation wasn't available where I booked it. Got sent running around but I'm so glad I ended up here. The service was perfect and so was the rental experience at this location (U Got Mail, Buford, GA).

ALBERTO F. 
Rating:
2.0

We ordered blankets and there were none. When my wife asked about the blankets, the clerk was rude and dismissive and simply said, "we don't provide blankets at this location". The pictures posted with the online check-in were not correct; there was damage all along the passenger side of the truck and none indicated on the check-out pictures. This location is also very difficult to find. Only two trucks located behind a grocery store! I will never rent from this location again.

Allan G. 
Rating:
5.0

Truck slips into drive, transmission should be looked at. Truck has Az. Plates.

PETER R. 
Rating:
5.0

Customer did not leave a comment.

RAJKO V. 
Rating:
5.0

I can think of nothing to improve the service.

Douglas L. 
Rating:
5.0

Owners Johannes and Karin are caring and very professional

ROBERT G. 
Rating:
5.0

Karen was awesome to work with, got me what I needed and I would highly recommend her location.

LOUIS B. 
Rating:
5.0

Karin was very helpful and understanding when we had a delay in returning the truck. Customer service was excellent. Moving can be stressful and having this go smoothly was appreciated. Thank you!

Susan G. 
Rating:
3.0

Dropping off the truck after hours was not easy. The online service was not working, it took at least a half an hour to get someone on the phone....The entire ordeal was simply bad!

TONY V. 
Rating:
4.0

Clean the truck!

Jason A. 
Rating:
5.0

The truck was obviously damaged by the previous renter. That is not the location's fault. Also the webpage would not detect my location using Chrome on my Pixel 3 or my wife's pixel 3. I had to download the Microsoft Edge browser in order to complete the online pickup and return process.

Nicholas G. 
Rating:
1.0

We did not pick this location and it was sprung on us at the last minute. I requested in person pick up and check out but that was ignored and we weren't able to pick up the truck until after 10. Also the return was ridiculous because once again we were forced to do it online.

Eric R. 
Rating:
4.0

Customer did not leave a comment.

KINGSLEY B. 
Rating:
1.0

Worst customer service experience in my life, and that's saying something. Rented a truck here. It broke down on the scale at the local dump blocking business. I called the store and was given roadside assistance #. I called that and was on hold 45+ minutes and called store back to see if they could get through via website like I was being told on hold message. I could not since I had no coverage. They said it's a uhaul issue and hung up. They then refused to answer the phone for next 2 hours. Roadside assistance finally answered and refused to send help until I tried to fix myself, something about rear differential. Keep in mind I am broke down blocking a 3rd party's business. Skip yo end to save time. Uhaul said it was the vendors issue, the vendor said it was a uhaul issue after admitting I was hung up on because she has a customer come in the store. So I am now stuck with them pointing fingers and told I will be charged full rate. In the end I am left to try to get assistance from my credit card company because uhaul said a manager might call me back in 3 business days. Awesome day. Thanks uhaul for standing behind your product.

John K. 
Rating:
1.0

Worst customer service experience in my life, and that's saying something. Rented a truck here. It broke down on the scale at the local dump blocking business. I called the store and was given roadside assistance #. I called that and was on hold 45+ minutes and called store back to see if they could get through via website like I was being told on hold message. I could not since I had no coverage. They said it's a uhaul issue and hung up. They then refused to answer the phone for next 2 hours. Roadside assistance finally answered and refused to send help until I tried to fix myself, something about rear differential. Keep in mind I am broke down blocking a 3rd party's business. Skip yo end to save time. Uhaul said it was the vendors issue, the vendor said it was a uhaul issue after admitting I was hung up on because she has a customer come in the store. So I am now stuck with them pointing fingers and told I will be charged full rate. In the end I am left to try to get assistance from my credit card company because uhaul said a manager might call me back in 3 business days. Awesome day. Thanks uhaul for standing behind your product. Still sitting on the edge of my seat waiting for my call

John K. 
Rating:
5.0

My issue with U-Haul is that I reserved a truck closer to my house and it was transferred to this location further away. It was my mistake not noticing the email that the location had changed and cost me time going to the location where I had reserved the truck.

Leslie W. 
Rating:
1.0

Customer did not leave a comment.

BOANERGES C. 
Rating:
5.0

Excellent service!!!

Sang Y. 
Rating:
4.0

I'll be back

William F. 
Rating:
5.0

Super convenient and very effectively priced!

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Terry D. 
Rating:
5.0

Customer did not leave a comment.

Marcella T. 
Rating:
5.0

Customer did not leave a comment.

Holly M. 
Rating:
4.0

The 17 ft truck had transmission issues and the truck would not re-start after we filled up with gas. We called the help line the had us put the truck in neutral and it started. This is very frustrating it was at night and this happened at a gas station.

Alan C. 
Rating:
5.0

Inside of the truck is gross. Drive well. Seemed maintained well.

Billy D. 
Rating:
4.0

Customer did not leave a comment.

Pauline D. 
Rating:
4.0

The driver's seat was ripped off. Body of vehicle was not clean

Jean N. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

Marvin F. 
Rating:
5.0

Somehow my belonging were soaked. Make the process of initiating a claim easier.

Andrell M. 
Rating:
2.0

The lockbox did not have a lock upon returning the key.

steven S. 
Rating:
5.0

Customer did not leave a comment.

Kathleen F. 
Rating:
5.0

The return went smooth no issues

James B. 
Rating:
5.0

Customer did not leave a comment.

Eugene R. 
Rating:
5.0

Customer did not leave a comment.

Chung L. 
Rating:
5.0

Very good road side assistance.

JOHANNES E. 
Rating:
3.0

Customer did not leave a comment.

ashley A. 
Rating:
5.0

Well, I had a 9am pickup scheduled and you cancelled my truck because I was more than 15 min late. I had it reserved for 2 days. You then found me one 10 mi from my original location. You then changed pickup locations on me 10 min prior to pickup time. I was pulling in when this happened. New location... an extra 10 miles out. Not happy

William G. 
Rating:
5.0

Customer did not leave a comment.

james C. 
Rating:
4.0

Smartphone process is too painful for a one off rental

Steve L. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Excellent customer service lo e my experience

Nadine G. 
Rating:
5.0

Nothing! Excellent experience!! Great customer service.

Margaret Q. 
Rating:
3.0

There was cigarettes and ashes in the ashtray. And the check in system for returning the truck online is way to long! Not happy!

Ryan R. 
Rating:
5.0

Nothing. The service was exceptional.

Rob L. 
Rating:
5.0

Customer did not leave a comment.

Enjian F. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

The interior box lights did no ot work. Excellent otherwise.

Bruce B. 
Rating:
5.0

Clean the interior

Darryl D. 
Rating:
5.0

Customer did not leave a comment.

Charlie T. 
Rating:
5.0

No complaints, great layout.

Fernando M. 
Rating:
5.0

Customer did not leave a comment.

Joyce W. 
Rating:
4.0

Damage to interior of trailer should be documented as well. The rubber strip on the wall was torn. I took a photo of this damage, but it was not noted by the agent where we picked it up.

David S. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Laurie B. 
Rating:
5.0

Customer did not leave a comment.

Shdell N. 
Rating:
5.0

The entire experience was handled with professionalism and good customer satisfaction

Ken M. 
Rating:
5.0

NA

Leon H. 
Rating:
1.0

these people are idiots they tried to charge me for returning a truck late when I dropped it off the night before. You still trying to charge me for extra mileage and refusing to pay it so you might as well take it off the account like I asked. This people are so rude when I go in there for any other types of services like mail and UPS. You should take them off of your vendor list.

David G. 
Rating:
4.0

I was new to the rental process. The employee did great for explaining the main details. but maybe to ease my mind go further for new people in explaining the process; if Im to lock it up, fill it back up with gas etc. Still had a great experience over all.

Timothy J. 
Rating:
3.0

Staff was extremely friendly, but they did call me as soon as I left with my rental and asked me to return it because they should not have rented it out. That was frustrating. They also charged me for a one way rental but told me I had to return it to the location I rented from after I left. They still haven't adjusted the amount I was charged.

Mary M. 
No reviews have been submitted for this location.

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