Customer Reviews for U-Haul Moving & Storage at Route 9

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Route 9

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ralph P. on

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Kathy S. on

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This method of moving worked out perfect for me. Nothing broken and delivered right to my front door. It was great knowing my items were so well taken care of and everything was safe. The best was the driver who delivered and picked up the boxes because he was so professional and did a great job fitting all the boxes in my driveway without question. As an older person I was able to fill and empty the boxes at my leisure and it made moving a better experience. I would recommend and use the boxes again if I had to and just want to say thanks! Great job!

Irene H. on

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John R. on

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Very pleasant and helpful staff

Christine J. on

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Roberta N. on

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Under cover storage for our vintage travel trailer. So far so good. Easy access and wide gravel roads between covers. We'll let you know if the storage was safe when we get ready to hit the road again

Yosef R. on

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camille s. on

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The staff Was courteous & professional!!

Michele H. on

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Walter R. on

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Owner and staff A+++!

Susan L. on

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Staff was very nice and friendly! Would definitely recommend.

Jim C. on

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Too expensive

Michael D. on

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Every thing was perfect

Caroline T. on

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Frederick W. on

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They were very helpful

Daniel V. on

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Had gotten transferred to this U-Haul from the one in Howell because the Howell one did not have the truck we needed. Arrived just as the store was closing and the sales associate stayed late to help me get all setup with my rental. He was fantastic I forget his name but he was the definition of amazing customer service. Please thank him again.!!!

Steve S. on

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I fortunately discovered their new covered RV Storage facilities right after buying my motorhome. New and includes electric! They were fantastic to work with. I wouldn’t go anywhere else.

Ruth P. on

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All my belongings were covered with mouse droppings. Many items, such as heirloom quilts and afghans , had to be thrown away. Everything in the unit was a disgusting, filthy mess .I had not expected t

YOLANDA C. on

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Gennaro D. on

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GREAT STAFF , AND MANAGEMENT !!

BETTYLYNN S. on

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Worse UHaul experience. Manager made adjustment to invoice but truck should have been serviced or taken out of service. Pictures of truck online, that you are supposed to agree to, we’re not representative of damage to truck. Would recommend another location. However, staff was good.

Yekusiel E. on

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Stephanie C. on

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Thank you for your help today!

Charles B. on

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Ron was extremely helpful with the storage of our rv. He even helped me to get the rv into the proper location.

Kelvin C. on

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James A. on

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Kristine G. on

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The gentlemen at the uhaul located off of route 9 and 70 were awesome ! Very nice and helpful. Made renting an uhaul easy and painless . Would definitely recommend

Leonard K. on

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It seems the agents were unaware that you can rent online. Both on the rental and return, I had to wait for an associate even though the transactions were completed. To wait 25 minutes just to get a key, or 15 minutes to be told to get into a return queue is a bit ridiculous and defeats the purpose of the online app.

gary Z. on

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Have the ability for larger trailers and better website usage to rent them.

Ignazio D. on

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Lower your per mile prices. My on day rental cost me over $600. Yes I drove just over 500 miles but that’s ridicules. The truck had 138,000 miles on it and the headlights were so dim they were useless.

Frank U. on

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Customer service representatives were super kind & helpful. Terrific employees

Thomas F. on

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Shlnomo Y. on

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extremely unhappy for fuel charge of $70 for 1/4 of the tank

Miguel V. on

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David D. on

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M W. on

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Brandie Denora went above and beyond to make me a happy customer

Lisa D. on

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The reason I rated this location average is because they rectified the issue, but it was still another unpleasant experience with UHAUL within the last two months (different locations similar situation). UHAUL needs to invest in a new process to ensure reserved equipment is available and\or not rented out to someone else (especially when I was standing there and there first). UHAUL needs to value peoples time and not constantly causing unpleasant experiences.

Keith K. on

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The man at the counter, who appeared to be a manager, was giving uncomfortable comments to the woman behind the counter.

WILLIAM W. on

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Frank M. on

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Madeline F. on

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Sandy F. on

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Ed K. on

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Very clean and well run

MAUREEN J. on

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Glen Z. on

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Drop off took long due to confusion by the attendant and the mobile device use

Thomas M. on

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David S. on

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Daniel M. on

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Service was great.

Manuel C. on

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continue the welcome attitude of the staff towards a customer.

Susan S. on

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Really, really helpful! Thank you so much!

George P. on

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Always a great experience. I am a frequent customer.

Kristin F. on

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Both associates were really helpful and extremely friendly!

Anthony C. on

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Erick V. on

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Amanda F. on

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Truck was very old and beat up

Geri W. on

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Clara s. on

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Had storage there for years and everything was fine when taken out. All was kept well and secure. Thank you!

Louis U. on

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Excellent staff. Nice facility. Would be nice if RV spots were even a foot wider, but they work.

kathleen R. on

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I liked that Uhaul kept in contact, either by phone, text or email every step along the way. Never any question about the status of my container shipment. Delivery/pick-up on both shipping and destination was exactly as promised. Would definitely use Uhaul again

Michael D. on

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Brandi and team are the best

Corinne A. on

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Tried over charging me by about $100 by saying that I put 20+ more miles on the truck than I actually did (thankfully I took a picture of the milage) and also did not have at least 1/2 tank of gas in the truck when I received it (when getting the truck you are told to full the truck back up to half a tank before you return it). My credit card was charged the total price twice and over several days and several attempts to speak to someone to have it resolved, my phone calls and requests have not been responded to.

Rich H. on

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Michael F. on

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Patricio C. on

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Tener el camion que se necesita, y poner lo correcto en el taconeto de la gasolina, me pusieron en el papel cuarto de tanque y me entregron el camion con menos gasolina, y para el colmo me cobraron 30 dólares por dos galones de gasolina que es lo que se consumio, pésimo servicio.

George P. on

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Dawn P. on

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Juan A. on

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Great overall service...

Hansram M. on

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Rented tow trailer. Car was dead so very hard to get up on the trailer.

anthony D. on

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The staff were always accommodating & helpful. Most notably, Brandie & Eric. Yes sir, no sir, everything is ready for you, we understand, we can help, etc... My need for a pod was out of my control & stressful. We moved very quickly and having the staff at the facility be respectful & nice, helped me deal with the stress. You can't teach nice. Sincerely, Anthony R. DeKarski

Andrew S. on

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Rental return took time. The hand held devices were not working. Had to go into the store.

Bill R. on

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Garfield J. on

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Please don’t jinx it. So far so good.

Lisa D. on

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I love the 19.99 local van 24 hour use, but in my opinion the mileage is overpriced...for such a short trip, my total cost was over $45.00 and I drove less than 10 miles Not a bargain with the mileage.

Melodie W. on

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The customer service is always very friendly , makes me feel at ease after a hard day of moving. I just wish the per mile prices were better. I have one more move (from storage locker to new home) Nov. 10th. I intend using this facility.

Moshe G. on

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Brandy is absolutely the best

Heather W. on

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Richard N. on

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Edward L. on

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Francis V. on

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Bridget M. on

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John R. on

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All was better than expected

Andrew I. on

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The whole process was fast start to finish. Everyone should be commended.

rosalind D. on

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Depending on overall customer turn around I would say allot for an additional employee at the front desk. The current employees are wonderful, friendly, professional and absolutely are multitasking very well but as a former manager in the administration world, I would hire them more back up. Which overall would benefit the employees and customers. Hope my feedback helps

Guilio K. on

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Thank you everything was fine had no problem excellent

Bill B. on

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Great job as always... thank you...

kaete O. on

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Heather W. on

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John S. on

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Great staff and vehicle. Thank you so much. Will used them again.

michael S. on

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John K. on

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Professional as usual

Robert R. on

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Nothing to improve. Staff was excellent, polite and professional. I go out of my way just to shop there.

Robert P. on

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Give good trucks. The truck I received had very loose steering and would of been hard to drive for a inexperienced driver

Tom P. on

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Customer did not leave a comment.

JOHN S. on

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Nothing

Michael D. on

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The one associate seemed limitless grumpy

Joe J. on

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Wondering why I was charged $6.80 for an ez gas charge when the truck was returned with more gas then it had when I picked it up??

James K. on

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as of now, the rental process was excellent. Prompt and friendly. Return process was fast and easy too. I will be a repeat customer.

ROBERT D. on

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Absolutely nothing. Very courteous and professional staff.

Kathleen H. on

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Wendy C. on

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Everyone was very helpful. I’m very satisfied.

Bill G. on

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Facility was clean and secure. Staff was always friendly, helpful and very accommodating.

leona T. on

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Joseph R. on

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rosia L. on

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Everything was good, I will definitely use your company again.

Sylvain S. on

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This location was not the initial drop off. With my contract, the address was an address of a location that doesn't even deal with UHaul anymore. The other location your site offered, which was done the road about 3 miles down, and this location had just a sign in the door saying they did not accept drop offs there either. The sign advised to go to the route 9 address for the drop off which I did. This was another 5 -6 miles further. Once I got there, the personnel was very nice but not apologetic and they even charged me 10 miles above my 98 miles which was covered by my initial contract. I did not argue about the extra 4 dollars charged to me as this had been a long day for me already just didn't have the patience to argue.

Jagruta B. on

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Adam B. on

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thomas M. on

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Christopher A. on

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Robert B. on

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ronald S. on

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Jonelle M. on

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Bob was great, he got me in and got me out. He went above and beyond to help me. He was amazing. I Definitely give him three thumbs up.

william c. on

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Staff was helpful and friendly

bob l. on

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All ok

marci o. on

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The place was nice...but the gravel around the RV storage area was too much...especially down slope where we were...but the overall storage facility was great...

Joseph M. on

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A+

sante b. on

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There was great service and a great facility. My only concern was during my stay my propane tank on my RV was emptied. I had it checked and refilled and it was fine.

Robert/Linda W. on

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I've had several units at this facility and was pleased with the staff and the customer service I received over the years. Brandi is awesome! Thank you everyone!

Karl K. on

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The staff were always very helpful. A special shoutout for Brandie.

RODNEY K. on

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I FOUND THE ESTABLISHMENT TO BE PROFESSIONAL AND ATTENTIVE TO MY EVERY NEED.

bob l. on

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Always very helpful and informative.

Ralph F. on

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Good experience; new clerk took longer than should be for new customer to be processed, but still wonderful employees.

Luis G. on

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Thank you Uhaul folks for the excelent treatment we received

Bob C. on

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Clean and well maintained facility. The employees are friendly and courteous.

Phyllis P. on

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Very helpful and pleasant

joanne h. on

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great

Steve T. on

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They are professionals excellent and very helpful Thank you. See you in the future

cindy a. on

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No further comments

John C. on

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Service excellent and Brandie was the best and always helpful

William B. on

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The staff as a whole were extremely helpful and knowledgeable offering tips to make our move run smoothly. Brandy is a credit to your organization and couldn’t have been nicer.

william c. on

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Everyone was very helpful and friendly to deal with.

Evelyn s. on

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Excellent customer service

Nancy S. on

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Very convenient to have a secure place to put things while we were getting ready to move.

Joseph K. on

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Service was great, store front was very clean and the guy that helped me was extremely nice and friendly.

Maria K. on

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Everyone was very helpful. And explained everything I needed to know! The facility was clean and comfortable an easy access. Thank you

Daniel R. on

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If the need arises I would gladly return

FRED V. on

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Fantastic

FRED V. on

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The best. They really know to treat customers.

George M. on

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I will returning in the spring

james b. on

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No problems at all everything was nice

Jim R. on

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The roof leaks and you claim you're not responsible for and d as mage it causes. You require extra insurance for YOUR leaky roof. Do you think that's fair?

Suzanne P. on

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I love the facility it is so clean and well-maintained. The only issue I had was the check in process. It was painfully slow.

ivo b. on

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Excellent professional service. Highly recommend. They will not disappoint

Todd H. on

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I first told Brandie I could use a 10x5. I own a 2008 Harley Davidson VROD I was unable to fit my bike inside. Brandie went above and beyond to help me. I am in a 5x10 and appy. Thank you Brandie

Paul S. on

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Wonderful experience working with the staff at this location. Dan truly goes the extra mile for the customer. He went above and beyond for us anticipating our needs ahead of our arrival.

Mary Ann K. on

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NONE

Juana S. on

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Customer service very proffesionalism, rates accessible and very good services

Robert H. on

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Great staff and good prices for long distance moving

Tom L. on

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Brandy was fantastic!!!!!!!!!! She sure is helpful and knows the business

bob l. on

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All good

Gale B. on

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The staff was always helpful when I had questions regarding the unit. I felt very comfortable leaving my son's belongings in storage over the summer break.

DONALD K. on

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This facility has turned into a first class operation, good job U-Haul

wayne c. on

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Very helpful staff Alexia great help. Manager super helpful all of them.. Thank you.

wayne c. on

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Very nice staff..very helpful.easy in and out.

Joan K. on

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The staff was friendly and professional. I plan to recommend this facility to friends and family.

mike m. on

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Everyone was friendly and efficient. Only problem is getting a live body on the phone when they are busy.they do transfer the calls to a remote customer service person so not really an issue .

charles c. on

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Good safe place

peter v. on

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Great place and people

Bob W. on

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The staff was very nice and helpful. Britney went out of her way to make my experience very pleasant

John S. on

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Friendly, timely, efficient.

LINDA S. on

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very satisfied

Adrienne N. on

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I dealt with a manager named Kevin who was very helpful.