Customer Reviews for U-Haul Moving & Storage at Taunton Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Taunton Rd

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len G. on

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Amanda R. on

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Victor R. on

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Adriana M. on

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TRUCK NEEDED AN ALIGNMENT

Cameron G. on

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Jonathan S. on

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Andrew M. on

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I always love using this U-Haul, even if the location appears crowded, the staff have always been polite and friendly.

Anis A. on

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dan B. on

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The process for picking up and dropping off is not very efficient. Takes way too much time.

Roger R. on

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Glen C. on

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Payam Z. on

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Todd S. on

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Robert T. on

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See above.

Dale G. on

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jerome R. on

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Great staff

Kyle S. on

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DARRELL C. on

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I don't appreciate hearing an employee wasting my time talking about the illegal activities of UHaul and potential lawsuits. Frankly it's not my business. When I asked to throw away garbage I am

Maxim B. on

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kelly B. on

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great work

David C. on

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Easy to get to and drop off.

Christian L. on

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Fergus M. on

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Jullian R. on

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robert O. on

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Michael A. on

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lynn M. on

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Customer service great, reps personable, assisted me in putting cart in vehicle,

George H. on

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Olanrewaju F. on

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Lisa M. on

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Glen C. on

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Dave B. on

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Lori R. on

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Excellent customer service. Staff are friendly and very helpful.

Corey M. on

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janice V. on

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adesh S. on

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Bronson H. on

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Telling people in person that they have to pay in gas. I found this out they hard way. Simply cause I was already stress with my move and you guys didn’t say we needed to return the Uhaul with the exact fuel we left with, you guys didn’t, and I had to pay $47 in gas that I Barely used. You guys didn’t show me this and I was screwed over by you guys. So I won’t recommend you to anyone:

Alycia L. on

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The inside of the truck was wet and smelled bad

Lorraine B. on

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Terry George E. on

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Customer service was very friendly, easy to talk to. Comfortable atmosphere

John M. on

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James S. on

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The staff is always pleasant and professional.

Rita A. on

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Everything went smoothly thank you

David S. on

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Pamel J. on

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Enayat A. on

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Nothing I can think of right now. The attendants are doing quite well as it is.

adam W. on

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Danny Q. on

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Rozalyn W. on

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Drop-off of the vehicle was super easy and only took a minute or two - tops.

Kirk C. on

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Only one person will take the reservations even though two people were there. It’s like being at the bank and there is a line up and you see other people just watching the one person work. While it wasn’t a super long wait as I was second in line it was getting bigger as time went on.

Francesca F. on

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Nothing, everything worked out well. Worker behind the desk was very polite, quick and efficient.

Denis B. on

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Jason D. on

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Friendlier staff would be nice.

Peter S. on

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chris W. on

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Steven C. on

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Rahim L. on

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Sun visor were not functioning correctly and van had no winter tires. Slippery in inclement weather.

Andrei H. on

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dropped it off at night and didnt speak to anyone i just know it took them a while to process the return since i only received the alert around noon but the truck was dropped off the night before.

Junwei Y. on

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David F. on

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Everyone was very helpful.

Edward K. on

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Enayat A. on

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The floor of the 9 ft Cargo van that we rented was very wet..a pool of water had to be swept out and cardboard boxes were cut and laid out to be able able to place the non-water proof items we were transporting. Granted it was raining but why was the inside of the van wet and why was the van not properly checked before renting it out.

Kenneth N. on

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Friendly and helpful

Dane M. on

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Zan B. on

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Mark H. on

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David C. on

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I have absolutely no complaints about the staff at this location. They understood my needs and were very helpful in solving my problems.

Mike L. on

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Michael K. on

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Did not know there was an extra charge for after hours

Edwin M. on

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All went very well. No problems at all.

Peter B. on

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Everything went according to plan!

Robert C. on

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The staff here are incredibly helpful, knowledgeable and friendly. Unfortunately I don’t remember the names specially however everyone we dealt with was truly professional. I would recommend this location to anyone looking for a rental truck. Thank you to them all.

Christopher A. on

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ROY G. on

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gregory P. on

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Try and get cigarette smoke smell out of the vehicle if you can before the next customer. Overall an excellent experience as always with Uhaul.

michael S. on

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Very polite well informed, as well as helpful employees. Also as an observation they were very patient as a few of the customers were in my opinion quite impatient and borderline rude to your employees. One thing I would suggest is improvement on your computers they're quite slow, and were part of the problemthey had. Improving your computer system would help give your employees the ability to provide quicker service.

David S. on

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Understaffed to handle the volume resulting in long waits. Staff are great, just not enough of them. Same as last time I was there.

Inez R. on

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more staff to shorten wait time.

Sean M. on

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Fred W. on

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Gregory F. on

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My e patience was excellent! I try to rent from this location because they provide such great service.

Brian M. on

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Have more "Clift" working there, he is doing a great service

David E. on

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My pre-arranged mileage for a 2 hour rental of a pick up truck was 25km and even though I did not excede this I was charged an additional $44.88 for gas!

Thomas B. on

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Only one thing i can say. i had a bit of trouble getting truck into reverse. Great experience will definitely rent again from U-Haul. T. Best

Tony A. on

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Maria W. on

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Alan P. on

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Franco R. on

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Very helpful and very knowledgeable. Great people working at that location. Thank you!!

Julie S. on

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Kelly R. on

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Great experience all around everything was so simple and straightforward. Thank you

N-John B. on

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Gerrard L. on

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not really service was pretty good thanks

Lauro B. on

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NONE AS OF NOW

Helen Tara Marie B. on

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Prompt professional services !

Christopher A. on

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Peter S. on

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Murray L. on

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increase staff on the desk for a fasterrental.

Jim M. on

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Everything was great!

MELISSA S. on

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Absolutely spotless unit! The office staff was fantastic! I believe her name was Amy and I can’t say enough about her! She was so very helpful and always pleasant! Thank you again!

Philip C. on

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gary M. on

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still waiting to hear why I was charge 15.00 for CDW ?

Jason D. on

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Front end staff are not customer friendly. Not enough staff considering the month end and customer volume

Gaganpreet S. on

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Daniel C. on

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Michael M. on

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CHRIS L. on

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Although there are plenty of storage options available in Oshawa I continue to select U-Haul for ease of access and great service. Should I need extra storage in the future I"ll be back ...thanks

Ian S. on

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Unit had a small leak in upper back corner

Ines T. on

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Unfortunately it wasn’t a good experience most of the times I had trouble getting into my unit the pad for the access code didn’t work. Will be nice if they have extended hours like until 9 pm.

Maureen F. on

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Staff actually came and assisted me when I could not get the key pad to work. Lovely staff. Thank you.

Tasha P. on

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Had nothing but problems since the beginning, too name a few; 1. Was told our unit was emptied and asked if we had moved out, we had not! 2. Alarm didnt work, even though we were not able to sign in

melody p. on

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No climate control as stated by head office. This facility uses mice killing products in prohibited loose containers. No lights in units ,ceiling not enclosed. Entry lock system malfunctioned.

daryl b. on

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I called many times to get thru, call center reserved me other than was available, was vague about truck rental times. I paid for full day but had to return by 1pm. Unit I rented was not as described.

Laura F. on

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Rented a specific size unit only to arrive and not be available.. very stressful. Then provided two units to compensate and called to be told we would be charged more because we occupied two units.

Maureen F. on

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Great knowledgeable staff.

david h. on

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Suitable for my needs

GRACE S. on

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Excellent experience at this location and excellent service from Robyn. Would definitely use this location again and refer to others.

Joanne J. on

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satisfifed

Steve P. on

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Very good location to deal with. Very pleased. Thank you.

ANGELA L. on

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My experience was great, easy to rent and easy to get out of)

GRACE S. on

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I have just rented a storage unit from Uhaul on Taunton Rd, Oshawa and so far have had excellent service. The only thing I was disappointed in was that I couldn't use my own lock which I had 2 of.

Todd C. on

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Overall my experience was fine, had a few issues, which was resolved quickly!

BRIAN R. on

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Excellent service

Susan L. on

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Worst experience ever. Called to reserve a 10x20 rental locker, which when we got there was unavailable! The rental agent in Arizona was the worst I have ever dealt with also.

CRYSTAL C. on

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I will definitely use your storage units again. 2nd time I have used this service.

Agnes W. on

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Very easy to speak to the gentleman on the desk, he arranged everything very quickly. He stayed calm with a full house of customers who kept forgetting to bring in paperwork they needed.

Audrey T. on

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Very impressed with the cleanliness of office, units , entire area. Staff was always very friendly and helpful. Highly recommend this Uhaul location for storage and/or rentals. Thank you to all staff

Angela B. on

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Had to drive to location (got no replies by phone) to get a 2 month over charge on a u box I no longer had, credited back to me. No manager, doesn't help. Geesh!

martin z. on

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2 many phone #s on application. storage access blocked by trucks & trailers. had to back out around 2 corners with trailer because access road used as parking for uhauls. long wait @ service counter.

Carol Ann B. on

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Clean and Accessible

LYNNANN M. on

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It was a secure feeling knowing my things were safe in a very clean facility. The Staff are great.. Thank you

Clyde B. on

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We rented this online and completed all of our paperwork. Our storage shed was confirmed. They had no storage units and have been renting the space is to keep you in line Dishonest

Peter L. on

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I went four times to my 24/7 booked truck pick up witch took an hour an half to walk to did everything they told me to word for word and each time said I failed thing colour thing witch I didn't bull!

Jody H. on

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DO NOT RENT FROM TAUNTON RD!! Manager doesn't return calls (3 separate occasions) most employees have very bad attitudes and are rude. Will never use Uhaul again because of this location.

greg b. on

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Very good service when require extra space.

Audrey T. on

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Very very professional and helpfull

turner h. on

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Charged a $15 late fee because they didn't switch over the CC on file as well as an extra $20 in fuel because they didn't change the gas in the system only marked our contract.