Customer Reviews for U-Haul Moving & Storage of Bridgeton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bridgeton

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Charles B. on

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Meena O. on

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My second time using U-Haul n first n second experience has been good. Thanks to U-Haul n teams. I enjoyed your service n my things arrived on time

Genida G. on

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Amazing location!

Genida G. on

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Terry and her team are absolutely amazing. I went in for a last minute move and was helped by Jawaun (I totally spelled that wrong, can't find the paper with his name) he answered all my questions in great detail and was super patient with me. He set me up for a uhaul rental and storage unit. When I returned I met Terry and she was super personable and made me feel comfortable with how this process will work to move things in and back out with another uhaul rental. A month later when I moved my items out I was helped by Benjamin and what can I say they are all great and eager to help. I wish this staff the absolute best, I highly recommend Uhaul Bridgeton NJ

Jennine J. on

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The service on the Austin end was terrible

William K. on

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I can't think of anything else to say.

Tawana R. on

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Was highly impressed with my overall experience

John S. on

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Henry M. on

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Barbara L. on

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Have the computer system be more user friendly for the staff

Marie L. on

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The staff made an significant effort to provide me with a positive experience starting from the moment I walked in and extending beyond moment I completed my order process. Fostering true loyalty!

Robert S. on

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The employees are very professional and the establishment is immaculate!

Nelson B. on

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David B. on

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Sue was very helpful in the morning. However the return did not go so well. The young man failed to read the notes on the account, or hear me advise I was paying cash. Instead he charged my CC. Then when he tried to do a return he credited a previous rental. It took over an hour for the return. And at this point I’m still unsure if the credit went back to the right CC from today’s rental. I won’t know till at least Wednesday, which is three days from now. The associate was in to much of a hurry and just didn’t pay attention. This is the 3rd rental I have had in three weeks from this location. I’m very displeased at this point. I would love to speak with someone from corporate 856-391-5271 or 856-506-4875

Jeremy P. on

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I had a last minute move which required having to move quite a bit. Due to this I had to rent a 15' box truck. Having never driven anything so big it took some getting used to. I would suggest adding reverse cameras. Rear view mirrors could be installed solely for this purpose.

David B. on

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carole p. on

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Very nice people in the office,great location ,well maintained.Will go back again if needed.

Neil M. on

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Terry is great at her job and she was extremely helpful with the two trucks I rented.also the people who sold Me 600 hundred dollars ln boxes. Thanks.neil medolla

David B. on

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Jon H. on

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Claude J. on

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The agents were friendly and and explained everything clearly.

John L. on

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Robert D. on

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Thomas P. on

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Adrienne G. on

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Truck “sounded” like it was falling apart but did the job I rented it for.

Shawn T. on

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Truck was no clean inside and ashtray was full of ashes . Smelled like smoke in cab

Ann R. on

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Only issue I had was with the initial booking as the computer program kept saying error. When I called for assistance it took 2 calls to get someone that knew who to call to get the issue fixed. Each time we spoke To try the fix I had to give my credit card info. Literally 5-6 times. Then when the u boxes were delivered and picked up I had to give my credit card yet again. I found that very annoying.

don D. on

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very positive experience

Bryan H. on

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Jenny P. on

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Renee F. on

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cheryl O. on

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Couldn’t have been better- Terry was so helpful!

Ana R. on

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Edward T. on

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don't mess with perfection

ALTON R. on

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There are no locations in Delaware that has the auto transport equipment near Wilmington, Delaware.

Hilda R. on

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Robert H. on

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Service and equipment was top of the line.

Rosa C. on

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Everyone was nice and professional and geat customer service.

Edward L. on

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Larry J. on

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Nikia R. on

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Denise D. on

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It was a great experience from start to finish. I would highly recommend!

Thomas M. on

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Edward G. on

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Edward G. on

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Gerald C. on

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Could not be happier with the service provided. Felt like I was treated as an individual and valued customer. Will definitely recommend this service to others.

Cruz C. on

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Nada todo está bien

William V. on

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came in handy for a rushed move forever grateful

Grace G. on

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Richard A B. on

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Great service overall nice clean building, restrooms and good employees!!

Kenneth H. on

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They make you feel like you are important and do there best to help,

Cristina C. on

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Sharon M. on

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Cynthia C. on

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Everyone was professional and kind along with being so helpful.

Darren B. on

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The pick up location I chose was not where the unit was I had to travel an additional 40 miles to retrieve this renal trailer because my advance "chosen" location did not have the unit. Why do you offer a pick up location if you are not able to honor? The Bridgeton location was very nice and associate was professional.

Bruce R. on

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Lack of communication.. otherwise average service..

Margarita C. on

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William Y. on

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I'm very happy with my experience. You might advise customers that it's essential that their U-Box is compactly packed and secured in sections with heavy ropes lashed to the metal buckles secured on both sides of the U-Box. Loading and unloading the packed U-Box from the trailer shifts its contents, which is unavoidable.

Earl B. on

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I really can't reply to that question because I had no problem what so ever with the service, I was actually able to rent 3 dolly's and 3 hand carts I initially didn't think I would need, the truck was clean and I brought it back clean and with a full tank of gas even though I picked partially full but the service was great and for that our rental was returned with a full tank

Orlandito S. on

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Chris S. on

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Jeffrey O. on

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Had to travel an hour from my location to pick up a tow dolly and an hour back. Equipment should be more available at different locations.

Maryann W. on

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Very polite and helpful

Samantha R. on

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margarita G. on

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Benjamin W. on

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Only slightly not positive thing I can say about the Bridgetown Ubox crew was it took a day or two after I called for them to pick up the boxes. I assume that they were busy, and it's no big deal. Best drivers in the world! Friendly, helpful, everything you want in customer service!

Suphakorn K. on

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TOO MANY furniture pads—took up a quarter of the box. But you can’t leave them behind because it’s $6 for each blanket missing. Had to drive with a full car, which could’ve been avoided, had there not been SO MANY BLANKETS. Upon arrival, the uboxes were placed on the FRONT LAWN after explicitly telling Jennifer (delivery driver) to place them on the driveway multiple times. We tried to reach them for 3 days for them to move them to the driveway, but they didn’t answer or return ANY phone calls. Corporate is useless and doesn’t do anything to rectify the situation. We now have giant squares of indented, dead grass on the front lawn. We rushed to unpack the uboxes so that they don’t completely kill our grass, but they never called back to confirm a pick up date for the boxes, even though we were informed several times from corporate that we would get a call back. I tried calling corporate and the local office to explain my frustrations, but no one ever answered my calls and the local office never called me back after multiple attempts. This company is completely useless.

Charles M. on

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Very Nice !!!

frank L. on

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anthony S. on

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Cynthia C. on

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From start to finish, everyone was kind, helpful, and professional. An amazing experience!

Ike J. on

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The staff was great. Wish I could remember his name

Joe R. on

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Everything was fine and all went well.

jeffrey B. on

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John W. on

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Scott H. on

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I ordered a 6X12 trailer because I needed to haul something 5 foot wide. The item was 2.5 hrs away. When I got there I found out the trailer opening was only 4’9” wide and wouldn’t accommodate the item I wanted to haul. No one at the facility asked what I was hauling or dimensions. So I waste a whole day and the rental fee for nothing! Very poor communication on your company’s part.

Marie C. on

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Wonderful service. Very pleased.

Adrienne G. on

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Lisa C. on

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Kevin Y. on

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Great customer service showed when I rented a storage unit.

Larry R. on

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U-Haul customer service is the worst experience I’ve ever had to deal with in my entire lifetime. I will never use U-Haul again or ever recommend U-Haul to anyone that I know. It was the biggest runaround shit show I’ve ever had to deal with.

Erick L. on

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The manager and workers are very helpful and friendly .

Kenneth H. on

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Terry and staff have a great customer first attitude!

Robert B. on

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Brett L. on

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Everyone we dealt with at U-haul was incredibly friendly and could not be more helpful. We definitely would recommend their services to anyone else.

richard I. on

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Staff extremely friendly and very informative however slight case of uncontrollable giggles. Overall AWESOME!

Danny C. on

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Brandon was great, very patient and professional.

Samuel G. on

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There was only one person working taken care of everything

Christine G. on

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griselda O. on

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Gordon R. on

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Great overall service. Drivers were friendly and helpful.

Toni A. on

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I think there might not have been as much communication with uhaul and the movers I hired through movinghelp

elizabeth S. on

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Both employees that day did a great job! I was a walk-in customer with no reservation and they helped me and got me out quickly. Brandon and the other employee that day were busy, hot, running around but both stayed professional and pleasant! Both assets to your company!

David J. on

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Carl F. on

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Kathy O. on

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Great service! Very pleased with seeing here!

Mark W. on

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The 2 people that helped me were better than terrific. I wish I had their names but they are good people and I appreciate all their help. It was an employee and the Manager. Thank you!!

Manual S. on

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Every thing been great since I start it doing business with you!!!

sonya A. on

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shavon L. on

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Michael S. on

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Christine G. on

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Friendly manager and staff. Very easy transaction.

Stephen W. on

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Gladys E. on

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Everyone was great .

dustin H. on

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I was charged 3 times for my 1 rental I rented a trailer on the June 13th I got a charge for 159 67 and then for some reason on June 21st they sent me another charge for $159.67 and then just today I got another charge for $255

andrew B. on

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The people were great and the boxes were more then enough to handle our possessions. Boxes were dropped off on and picked up on time and the driver was great. However, the three boxes took almost an entire month to arrive at the destination facility. That's a month of basically sleeping on the floor of a new house or staying in a hotel and incurring unnecessary expenses.

Quentin W. on

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David B. on

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Nakia A. on

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Charles B. on

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Did not know the 100.00 deposit was NOT being reimbursed that day! That is not acceptable.....

William Z. on

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Eunice M. on

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Bridgeton was great. Staff were friendly, excellent communication and everything arrived on time. The location in Chippewa Falls, on the other hand, was terrible. NO ONE called to let me know that my boxes will be delivered to my new place one day late, nor were there any calls to let me know the exact time of delivery etc. Not until I made several calls to inquire - even then, one of the calls was suppose to be for another customer, which left me confused about the timing. The manager didn't even have the courtesy to call me back after I left him a voicemail. I've always used U-haul for my moving needs, but I'm definitely going to shop around for the next time. Good job in making a loyal customer disgruntled.

Lynette B. on

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Would definitely visit again

Marianne B. on

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This is my second time using their facilities, and I couldn't ask for more friendly service and help.

Thomas S. on

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Great service

Ann Marie M. on

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I didn’t like the fact that I couldn’t set up my auto pay with my debit card, despite ads saying I can use a debit card. So I had use my credit card. The guys who set up my account were helpful.

Darlene H. on

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I have no complaints at all. The staff wefr very helpful and friendly.

Felcita C. on

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Very kind and helpful

Julio C. on

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Mi first month was free, Always hav access to my storage, Hav a three extra days of payment. Muy buen servicio 👍

Regina H. on

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The two gentlemen were polite and courteous and I had got a great deal so I'm very very satisfied.

Rita B. on

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Clean environment. Well lit. Perfect location. Easy access. Reasonable prices. Rolling carts readily available. Exactly what we needed for short term storage of items before a yard sale.

Dana O. on

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Great place. Wonderful staff.

Karen E. on

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Couldn’t imagine better.

dominic r. on

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Everyone is spoke to was great. Sue was awesome! Thanks for your help.

Mia J. on

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Good company

Alfred V. on

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Very Professional, I would highly recommend them to friends

Robert P. on

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the service I received was far above average on any professional customer service rating scale.

Terry J. on

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Everyone was very nice my experience was very good.

David B. on

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Wonderful ! Courteous and friendly service!

Sean M. on

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Very helpful.

REYNOLD M. on

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Hello, very helpful, very thoughtful and complete.

Tomeaka M. on

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It was definitely a beautiful place. Staff was very helpful and friendly. Will definitely be doing business again if I ever need another storage space or uhaul.

Rita B. on

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Kind professional and friendly service. Easy access. Convenient location. Clean.

Nicole N. on

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Very accommodating. Fast pick up and fast drop off. Even came back next day to take away. Great experience.

Doreen O. on

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Our delivery was on time.

irene b. on

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All the stuff that was very kind and helpful I will use them over and over again

John R. on

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The staff was great until I ask questions about closing my account

Beverly J. on

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My experience with this U-Haul and storage unit was great. I had access to my unit 24/7. The store clerks were very nice and zi would recommend them to my friends & family.

Warren W. on

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Clean and well maintained. Very well lighted at night time.

Amanda F. on

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Devon was AMAZING! I was really stressed out finding a great storage facility around my area. She helped me with every little thing and answered all questions. She went above and beyond. Thank you!