Customer Reviews for U-Haul Moving & Storage of East Brunswick

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of East Brunswick

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Mohammed A. on

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David M. on

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Rose S. on

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Vasyl R. on

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Great location. The reservation was quick, the personnel helpful and the guys helper me out with attaching trailer and i was on my way fast. Thanks

CHRISTOPHER R. on

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It was a great experience. No complaints.

Philip E. on

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Barbara M. on

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When we dropped off the truck after moving a couch only 2 hrs, the attendant made a comment about “were you doing years work?” As if you insinuate that we brought the van back filthy. Not the case at all. So if you use this location check the rental , really check the rental inside and out and be very picky about its condition beforehand or you will get blamed for a blade of grass, or a piece of loose earth!!! Unreal.

Anton G. on

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Mohamed N. on

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David C. on

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Don’t change a thing

islam H. on

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Paul C. on

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Holly is the best

michael M. on

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Joann S. on

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Gregory B. on

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The manager was knowledgeable and helpful. She was very good and explained everything.

Hesham A. on

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Van that a rented was not clean. Seats had crumbs and hair all over it.

Merna B. on

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I’ve never seen customer service this rude before. Jackie was so rude to the new person training that was checking us out. Very condescending. Not only that, but she was also very rude to us. Our truck was due at 6pm and we told her that we might be after 6pm and she was okay with that. Come 6:01pm, she calls us 5 times to return the truck so she doesn’t have to come early In the morning to get it ready for an 8am customer. We obliged and left our house immediately to go drop it off at HER convenience. We go and we get a nasty look and attitude. Not even a basic your welcome. Not friendly. She shouldn’t be working with customers. I will never rent from uHAUL again and will be sure to share my experience with all my family & friends in East Brunswick.

michael M. on

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Customer service reps are very nice and efficient. I really like renting from U-Haul and have used them for my entire move, using 5 truckloads. I am not pleased that the U-Haul website and app. does not let someone rent for more than 24 hours. It forces you to make multiple reservations. I had to have them all cancelled and consolidated, but only in the store.

Philip E. on

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michael M. on

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Joe A. on

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Very professional and courteous staff. Great rates and convenient location. Very pleased with service.

Douglas H. on

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Diego D. on

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Bruce R. on

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We have used the East Brunswick location many times for both truck rental and moving supplies. They know their stuff, the people are friendly and helpful. And we are completely satisfied.

sheri W. on

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Lawrence B. on

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Joseph D. on

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Everything was great from the walk in and being greeted immediately to the gentleman giving me a walk around the equipment.

Patricia I. on

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Best U Haul i have ever worked with

Patricia I. on

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from customer service to cleanliness this facility is great

Mary Ellen B. on

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Richard A. on

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Truckshare 24/7 could be faster. It would've been quicker to go inside the store

Scarlett M. on

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The lady who took care of my order was very rude!

Pedro T. on

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misleading advertising, expensive and bad service

Mina H. on

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The manager she was very rude and disrespectful. I can't imagine how she treat customers like that

Larry B. on

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Barry E. on

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Kimberly R. on

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Lucas M. on

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Lucas M. on

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Olim D. on

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rachel f. on

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Are very thorough with all they do

Calvin B. on

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the van was clean on the inside, however, the bird droppings all over the outside of van was gross. maybe clean the outside of the van prior to renting to customers would be good.

Russell G. on

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aroy C. on

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michelle T. on

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Great customer service

John O. on

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uzoma O. on

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moreno E. on

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After the pickup debacle we called the 800 number and were able to return the truck to a location near us.

Nikolay S. on

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Jon M. on

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Ahmed T. on

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The customer service was very very very disrespectful the lady over there was very disrespectful I got online dispatch I take the car i was almost reach to my home this lady call me and said that the vehicle which was dispatched to me is not the one so bring that vehicle back we will give u another vehicle when I reach there she was like yelling on me n acting like I did this she had 0% manners she should be in this JOB

susan W. on

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This was my first move with Uhaul and I will definitely recommend them to a friend and use them in the future.

Theodoros K. on

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Nothing everything was fantastic

Anthony L. on

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Caron-Lee S. on

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All employees were friendly and helpful. Kept coming back for additional needed items.

Mario D. on

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Julie C. on

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Colleen Ryan went above and beyond! She is truly amazing!!

Jeanette S. on

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Sarah R. on

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laura R. on

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Hang an air freshener from somewhere.. car was clean but smelled not so fresh

Vasilios K. on

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The van was great. New, clean, great experience

Jane G. on

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steve M. on

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Make sure that employees know the exact dimensions of the trucks they are renting.

Deborah F. on

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Walking into office, there was someone washing floor - floor was wet and slippery. There was no one working the desk - I waited a few minutes, then had to ask the floor washer if anyone was working desk.

Gregory J. on

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Ivan P. on

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Robert G. on

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Everyone was more than helpful

Jose R. on

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Not easy to checkout

Alexander C. on

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Jordan E. on

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Barry E. on

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The staff were very helpful and courteous. However, the handle and latch on the cargo trailer were dirty and oily, which I didn't realize until I raised the door. It was difficult to wash off my hands. I would recommend a more thorough cleaning of the equipment after each use.

paul S. on

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Truck was old, well used, in need of repairs, engine, overhead rollup door, ramp, lights, body, felt like I paid for aren't a reck. Full price! Not happy with this visit. I have used this store many times. I may need to rethink that idea.

Francis S. on

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Lawrence T. on

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Only Negative is the Awful Long Wait to get to the register to process everything

Daniel C. on

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David I. on

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MICHEAL R. on

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The inside windshield was not clean but the overall truck was good! The price was in our budget. Easy check in and out too!

jesus S. on

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joe F. on

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Dorrie N. on

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The young lady was very kind and pleasant. It was a wonderful experience when customer services is excellent.

francisco V. on

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GARRICK M. on

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Great helpful service

Jasmin K. on

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Joseph B. on

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Lori S. on

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Jerry R. on

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Mark L. on

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Good storage, good people

margarita g. on

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Colleen is Amazing. Very friendly and caring. Uhaul is very lucky to have her.

Magdi D. on

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Thanks a lot

Joseph S. on

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I dropped the truck off at 9:30pm as my contract stated but for some reason I was still charged an extra day.

Joseph D. on

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Briana J. on

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Andrew S. on

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rodney G. on

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I contacted the manager at uhaul about my bill she hollered and was very nasty accused me of not knowing how to use the truck and that the issues present on the malfunctioning truck did not exist. The individual I turned the truck into said my initial charge of 204.00 would be the only charge the next am my card had an additional 174 charged and now the employee says he didn't say that. Someone is going to get hurt using their equipment I ran off the road 4 times and the door stuck twice and the temp gauge went from hot to cold constantly causing it to cut off which usually indicates a rusty radiator.

Ramon G. on

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Ronald J. on

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Knowledgable staff

richard C. on

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Lisa G. on

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The carts, wheels are coming apart.

Lisa G. on

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The person at the 1800 number was an idiot and needs more training. If I had talked to her I would never have rented from you. I called Monday 26th between 7:30 and 8:00. All thought it was before 8 cause that was my reservation time. Had all wrong information.

larry T. on

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Everything went well with truck. And the extra equipment worked well too??

Carol T. on

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The staff was great!! So pleasant and accommodating, and answered any questions I had quickly and with confidence!

DIANA F. on

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I would like someone to contact me, please. I was a very unsatisfied customer

larry t. on

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Jackie is very courteous and professional! Was very helpful to answer all my questions and show me Storage Unit and also truck rental too!! Have been customer at East Brunswick/ over the years.

santos S. on

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Bernard T. on

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RAMON G. on

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Eric S. on

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laura a. on

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well run and easy rentals

Jennifer G. on

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Lois F. on

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Colleen: She had answered my questions regarding dropping off the trailer. She was informative, polite, engaging. I rate her a 10--great Cust Service. Company fortunate to have her on staff.

Philip B. on

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The only issue I had was with information using the dumpster. I was told it was not available for use, but it's listed on the price menu in the store?? I couldn't get a clear answer on this question

ira B. on

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The facility was clean and well maintained. Some staff members were extremely rude and unfriendly, however, the other staff members were friendly and helpful.

Edna S. on

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Pleasure doing business with you. Will be back if future storage needs arise

Fred R. on

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Jackie was extremely helpful as was Fred

Marco F. on

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The only issue I got, was that I didn't took the insurance for the storage, and the unit what I had, the water gets under the walls and damaged part of my furniture, tks to Jacky she tried to fix it.

Dorothy M. on

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All staff was very helpful and I needed assistance and storage unit was clean n dry.

laura a. on

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clean nice place, unit clean, staff friendly

STEVEN B. on

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Great service and nice people

Nancy R. on

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The female worker in this location was so nice, helpful and knowledgeable and was a pleasure to work with. I highly recommend her.

Fred R. on

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the young lady that helped us was extremely knowledgeable of available units and was extremely helpful

Christopher O. on

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Lai was very friendly, and was very clear and thorough with instructions

Michael D. on

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The service was good, but I rented a 10x10 storage unit that was actually 9x9 when measured. Doesn’t seem like much, but in terms of volume it can be significant and you don’t get what you pay for.

MARJORIE O. on

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No complaints

Brendon Scott B. on

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Outstanding customer service I began my day renting a uhaul from this location . Michael Was great very professional and courteous. I ended my day with renting a storage unit from this facility. 5 sta

Joyce P. on

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Everyone was helpful and a pleasure to deal with. The storage area is clean and convenient. So far, I am very pleased.

Simina P. on

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Thank you!

Beverly L H. on

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Staff pleasant and helpful - positively will recommend to others..

Harry k. on

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even though that office is busy, the staff is friendly knowledgable and efficient

David K. on

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Chinese lady Did all her best not to rent me the truck because I know her from other job she is very races and Very unprofessional Are usually rent every three months Not anymore

ANGELA F. on

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Worst experience ever, the unit got infested with rodants that made a nest in my sofa and had babies and poop all over my stuff to the point I had to just tell the office to deal with it. Nasty!

Cameo R. on

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I am VERY upset WITH YOUR facility, my items were INFESTED WITH rodents SEVERAL ITEMS and my new mattresses discarded, filed INSURANCE claims, they denied them...I demand every dime I spent & lost $

Catherine S. on

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Thank you for being informative and patient. I appreciated the time you took to explain the cost involved in the storage rental and truck rental. Great job! Catherine

Regina S. on

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Very knowledgeable and understanding crew

Michelle E M. on

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Very friendly and efficient

danny y. on

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I would certainly return.

Kim R M. on

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Ashley was very very helpful

Federica S. on

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Easy, good price, professional. And Fred, the manager, very nice and kind

Amy C. on

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The office staff was very helpful every single time I would need them. And the storage facility actually smelled like flowers! It was so clean at all times.

JULIET R. on

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The staff were very helpful professional and courteous, The manager Mr kalmid extend the extra effort to make sure any concerns you have about your property is addressed. Excellent storage

Ronald C. on

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I would recommend checking units prior to sending threatening letters about liens. We clearly informed you the unit was vacant however your office staff needs to pay more attention and close accounts.