Customer Reviews for U-Haul Moving & Storage of Egg Harbor Township

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Egg Harbor Township

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Glenn G. on

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Gentleman behind the Counter. Ralph. Excellent. I’m very impressed. Will continue to use U haul for all my freight needs.

Basem H. on

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Customer did not leave a comment.

MINDY M. on

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Ralph is always available and always friendly. He’s hard working and he knows his customers! The facility is always clean and kept secure. Thanks Ralph!

james B. on

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Ilavie S. on

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ASHLEY S. on

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Only location I will suggest to others. Great service from start to finish.

jose P. on

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no improvement needed, customer service was great and employees were very helpful and friendly, would definitely go back to this location for any future moving needs.

Daniel K. on

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Nothing - this is a great clean location and the Manager Ralph is great and explained everything well. Truck was extremely clean and smelled great. Will def use this location again!

Lamont S. on

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Amy T. on

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George S. on

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Lamont S. on

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A great experience. Knowledgeable staff.

harry F. on

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Egidio M. on

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Patricia R. on

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The experience was great. The general manager was awesome. Informative and helpful. It was extremely easy to rent a truck from this Uhaul.

Jeovany H. on

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Tyrone H. on

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Dennis P. on

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Maybe cut out the the cost per mile and make it a flat rate per rental, other then that I, am happy with your service, thank you.

Nancy P. on

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Great experience all around

VALERIE K. on

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Ralph was very courtesy concern, excellent customer service thank you .

jamar D. on

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Staff Was Very Friendly And Helpful.

daniel g. on

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Very satisfied with service and facility

tiania A. on

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Customer did not leave a comment.

Kim L. on

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Later hours. Not everyone is savvy do do check out on phone.

neill D. on

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Josh, and Jackie were courteous, friendly, and very professional. Excellent experience.

Suzanne M. on

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Jackie was so friendly and helpful when I initially picked up the truck. I highly recommend this place. Josh was there to receive the trunk and everything was a seamless transaction.

Anthony B. on

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Over priced

Howard B. on

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Nice efficient personel, especially Joshua.

Gary W. on

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Customer did not leave a comment.

Kathleen P. on

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Very friendly and helpful! Excellent customer service

ricardo C. on

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They never told me about a after hours charge which I was there before closing but the guy was in his car I would rather rent the truck at Home Depot I will never recommend u-haul

Pat G. on

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Customer did not leave a comment.

Hector B. on

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U R doing good so far

Michael T. on

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Prompt, Courteous and Professional!

Jeremy W. on

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Very Nice staff! Ralph,Karen and all staff members have great customer service!! Thank again!

IVERSON R. on

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Ralph is an excellent employee.

Keith B. on

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Mr. Ralph was very nice.and helpful and fast. I would return again.

Jerald B. on

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Josh, the manager there, is really helpful and detailed oriented.

scott S. on

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MIKE B. on

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james E. on

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Joshua was GREAT!!!

Charles P. on

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Nothing! Very courteous and efficient operation. I will likely use the services at this location in the future.

KELSEY W. on

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Frank A. on

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ED A. on

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Used by United States Marines Toys For Tots. Was suppose to get a veteran discount and we are tax free.

MIKE G. on

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The 26 foot truck we rented was a workhorse and got the job done very well. It was nice having three bundles of blankets available at five dollars per bundle. I was worried that we wouldn’t be able to get blankets. There was a slight air leak coming from the driver side window which made the ride a little noisy, but other than that I was very happy with the whole experience. Thank you, Mike Gardner

Susan Y. on

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Joshua was very professional and friendly! Positive experience overall. Thanks!

Marc R. on

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Dominick M. on

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Actually schedule the pick up location to where I requested. I asked for Somers point NJ as my pick up location then I'm told it was going to be in another location 40 minutes away from me. 3 phone calls later a trailer was found 10 minutes away. The 3 phone calls was ridiculous to resolve the issue. Had it not been for the friendly staff at the pick up and drop off location I would have rated this 1 star. It needs to be written out more early that pick up location changes with availability or options need to be limited to where pick up is available. It almost ruined the trip. This is not the fault of the pick up location but the fault of Uhauls booking system and customer service. The pick up location was 5 star.

Ramona W. on

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Fuel level wasn't what was on contract but didn't give me hard time when I returned vehicle. Both gentlemen were helpful n efficient.

DANIEL S. on

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All of the staff & especially the manager went above & beyond to help us during what was a pretty stressful move. They made things as easy as possible for us & were a pleasure to work with. Thanks!!

Charles S. on

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SHARI D. on

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The agent Joshua was great!

Dennis P. on

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nothing, I, was very happy.

JORGE C. on

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There was water leaks in my unit water go in a lamp and boxes

nancy R. on

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Everyone was extremely helpful -took good care of our needs- very pleasant personnel.

Mohammed I. on

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Store manager Ralph is awesome!!!very friendly and provides the best customer service!!!

john P. on

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The staff was very helpful and apologetic for a computer error that caused my application to be reset four times. What was supposed to be a quick process took an exceptional amount of time. This was not the fault of the local staff but a computer software issue. I observed upon drop off of the rental that other customers were going through the same thing. I would hope that Uhaul works diligently to fix this major inconvenience for customers.

Kimberly W. on

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Great customer service and very friendly staff!

Jerald B. on

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Great staff here. Mr. Galagos is a real asset!

Linda A. on

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Customer did not leave a comment.

Shari G. on

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We picked our truck up and drove it to our storage unit and turned it off. When we went back to move the truck 20 minutes later it was dead. Roadside assistance needed to be called which set our move back two hours. We were told to leave the truck running by the mechanic. It cost $70 for the gas and I needed to pay our movers and additional $150 for the additional time. I asked customer service for compensation for part of these additional costs, since the truck was not maintained properly, I was told they informed the uhaul location where I rented the truck of my request, and the office would contact me. I have not heard from my local uhaul office and am very disappointed. This is the second truck in the matter of two weeks I have rented from them. I will not be doing business with them again, and will be sure to warn others of their poor customer service.

William H. on

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Michael Y. on

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Gaye D. on

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Ralph the manager was extremely friendly and very helpful

jeannette S. on

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cynthia H. on

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Nothing. Great experience

VINCENT R. on

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Kia G. on

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It was very good.

Nahid R. on

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Robert V. on

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Ralph and his team are awesome. They go above and beyond to provide the best possible service. Always accommodating and willing to work with you. The need for their services is typically associated with a somewhat stressful time of moving and transition. They take some of that stress away with their level of service. Highly recommend!

Jessica H. on

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Thomas B. on

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Very nice and helpful staff.

Lorraine O. on

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Rodney H. on

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My original rental was reserved in Absecon, NJ but when I got there the truck was not available. After several minutes, they moved my reservation to the EHT location. This added 10-15 miles to my overall rental which increased my mileage costs. Was told I'd get the $50 credit since the reservation was not available. Will have to wait and see if I do. This put me an hour behind schedule for my moving activities and left me frustrated that I had to go through this even though the rental reservation was guaranteed. Not a very good experience UHaul this time. Can't blame this experience on the EHT location since it wasn't their fault.

MIchael G. on

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Tell the customer that the 10 foot truck has to be back at a certain time. I thought when you rent a uhaul, you rent for the day. I was wrong.

Neil R. on

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Liwei L. on

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Carole A. on

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Everyone there was wonderful

Kenneth F. on

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I ordered a 6'x12' trailer. I was offered a 5'x9' trailer. Never seems to be what I need in stock, ever, with u haul. This particular location was very helpful and professional.

Charles B. on

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Clean comfortable rental. Office staff was very helpful.

Dennis W. on

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I had a wonderful experience. The gentleman was very kind and informative. He is an asset to your company!

Daniel E. on

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Friendly staff. Completed process on line made check in a breeze. Well maintained equipment. Overall, excellent experience.

Jeffrey W. on

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Really nice people to deal with.

dan D. on

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Nice people. Very helpful.

paul H. on

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Friendly, knowledgeable, efficient staff. Equipment ran well. Easy access. Thank you.

Carl H. on

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I wish it wasn't so expensive...

Dylan C. on

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I thought I figured out the cost accurately until I got the final charges. Since my son picked up and dropped off I didnt get to go over the bill with anyone. That is my only drawback. Otherwise, this office is the best one I have dealt with 2x. Thank you.

Jennifer L. on

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SHARON C. on

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Always there to serve

Victor A. on

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Leonard P. on

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Ralph was awesome and proved great customer service. Will come back when needed again.

william G. on

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The only way Uhaul can, or could be improved is to clone the manger at your EHT location. Ralph Ursua was efficient, knowledgeable, easy going and most important, friendly.He is a keeper. It is said, about a companies weakest link. He is Your strongest link. I have dealt with Uhaul employees before and was not impressed with outcome, but they were not Ralph. .Also the car dolly, a TD1010L, was in great condition and greatly improved

anardo R. on

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Really nothing, the customer service was great, very professional. I will definitely recommend this to my friends and family.

Nelwin E. on

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Ralph and his employees were so accommodating and helpful. They go above and beyond, one of the reasons why we’ve been using Uhaul and same location for about 10 years now.

janet w. on

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They where very helpful they where very nice. Ty Janet woods

rene r. on

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Ralph great customer service and the ladies also any questions they had the answer. They were the best Excellent. Thank you

doleen Y. on

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Victor D. on

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Great customer service. Met and exceeded my expectations.

lanette l. on

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Your associate was great in assisting with all my needs. Was also very knowledgeable about products to be offered. Pleasant , friendly. Store was clean & very well lite

Greg R. on

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Customer did not leave a comment.

YARITZA M. on

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They were friendly and made it easy for me

Katherine W. on

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Mahummed M. on

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Garry H. on

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The manager should not be allowed to leave threats on customer’s voicemails. I plan to have a talk in person with your employee Ralph who felt it necessary to threaten to charge my card without my permission.

Andrew P. on

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hector J. on

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Even with all the problems they managed to fix all that they could.

conrad W. on

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Manager Ralph Ursua was outstanding by himself at dropoff and especially helpful along with his staff when I left important papers in the cab and went back the next day to retrieve them. Overall they do a great job.

art A. on

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Ralph was exceptional, made sure my experience was 100% safe ,absolutely going back again. Thank you Ralph

norman B. on

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Arekhandi E. on

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susan L. on

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Jackie Phillips out of the Egg Harbor Township office is the best. Efficient, effective and professional. Understands customer’s needs and provides great service. Did not have a good experience with a moving company and Jackie was there, Johnny on the spot, to help With my dilemma. Give this woman a raise. Need more employees like her.

Richard L. on

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Customer did not leave a comment.

Sasha S. on

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Karen and Jackie are professional and helpful.

Jessica S. on

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Everyone was super friendly and helped ease the stress of moving

Michael M. on

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Ralph the manager went above and beyond with customer service great guy on all levels

Donna S. on

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Jackie was great

Victoria C. on

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Friendly, helpful staff.

donna k. on

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Ralph was very helpful and a super manager!

james m. on

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Great staff very helpful

Michael H. on

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I was disappointed to find most of the things in my two storage units had become mildew covered. Mid-way thru the company decided to power wash and paint. Paint chips and water got into my units.

JEFFREY P. on

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Can't say enough good things about this storage facility! Thanks !

linda p. on

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God Bless!, everyone was very helpful, Ms. Jackie was able to get order for the uhaul and storage over the phone, she makes you feel welcome. I would recommend uhaul for moving and storage.

JEFFREY P. on

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Despite the problems with my free month, the representative took care of me with professionalism. If you need storage, head to the egg harbor!

donna k. on

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My first contact was via phone was with your employee Jackie. She was both professional and understanding. She exhibits great people skills and is definitely an asset to your company.

john s. on

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A pleasure to do business

DAIMIS O. on

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Staff were really helpful with ensuring our storage was safe

Thomas H. on

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Keep up the great work Ralph!!!

john g. on

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Jackie was so kind & helpfull. The facility is very clean & in a convenient location.

James F. on

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None

Michele H. on

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Thank you!

ernesto b. on

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The manager who assisted me was so nice and very accommodating . He assisted me look 👀 to my assigned storage. Great guy👨‍✈️

MARK R. on

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Very clean and professional. Reassuring 'peace of mind' while storing my life's possessions. This EHT facility is outstanding. I am NOT affiliated in any way to this business or the good folks there.

Melva G. on

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All my items were rusty and mildew.

Melva G. on

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All my items were rusty and mildew.

Robert C. on

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Ralph the general manager runs a tight ship. I've also been helped by Damien. All I can say is this is the best run storage facility I've used.

Robert C. on

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What can I say, the GM, Ralph is excellent! My wife and I find him a pleasure to deal with. This is the best storage site I have rented from

Isabel H. on

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Definitely recommend

maria p. on

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Everyone was extremely helpful, knowledgeable and considerate. Recommend this branch to everyone. Ralph is a great manager!

john s. on

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Excellent customer service. A pleasure please do business with your company.

carol k. on

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This is the third time I needed to resort to a storage facility. I was put in an unfortunate situation. This U-HAUL staff showed caring respect. Ralf the manager professionally delt with my needs.

linda p. on

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Employees and Manager Ralph were exceptional. They were able to help when a unit was told to me was available (through corporate) and was not. GREAT teamwork!

JUNE C. on

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Ralph was so helpful and kind and full of knowledge. He truly went above and beyond to make this rental less stressful.

Ralph L. on

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X

Garry H. on

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Very friendly staff.

sandy s. on

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Mix up on my boxes but Ralph was outstanding in resolving the matter.

tierra h. on

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Only an above average because the security gate is always open!

DENNIS R. on

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Staff always pleasant and helpful. It was a good value for our needs at the time. Facility is now being updated and looking much better....good to see improvements.

Nancy B. on

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Clean and easy to get into unit. Nice, helpful staff

mario t. on

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To whom it may concern My wife and I rented two units they were filled with mice maggots and the gate is always open. They power wash the building and my furniture and personal items were ruined

Linda H. on

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None

stanley t. on

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This place is great. Ralph (manager) is a great asset to this company.

JUANITA E. on

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I would rent again if needed thanks

Michael G. on

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Thanx for being there when we needed to store some stuff while we moved!!!