Customer Reviews for U-Haul Moving & Storage of Hightstown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Hightstown

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Stephen F. on

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Richard V. on

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Miriam R. on

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Excellent service the personal are very nice,and they always give the best attention.

subrata P. on

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It made it possible and I am glad I selected this facility for pickup

Joan C. on

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Rosana was extremely helpful

David K. on

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Always very friendly. Easy transaction.

Dominick B. on

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BALAJI R. on

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Uhaul vehicle given to me is full of dust whatever items I moved for dirty. And spoiled my carpet. The vehicle give car wipers blades are old and torn in bad shape. It is risky to use wipers during rain day as yesterday. I am not comfortable driving this vehicle.

Christian P. on

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My favorite part was the movers. BDJ was excellent.

stephen q. on

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Very kind and courteous and so helpful a wonderful experience

Boris K. on

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Everything was very good.

Gwenn F. on

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Quick and easy.... just what we want a rental experience to be...

Greg C. on

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William K. on

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gary D. on

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Friendly & helpful representative

BRIAN S. on

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Pleasantly Suprised! We highly reccomend this location!

Barbara I. on

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My only problem with the storage facility is there were huge rat droppings and damage from rats gnawing on my belongings. Several items were ruined.

BRUCE C. on

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Everything was great. Clean dry units and friendly staff.

Jeffrey H. on

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Bruce C. on

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The overall experience was great. Well maintained location.

Jonathan P. on

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Eileen M. on

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Jose C. on

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anish P. on

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I picked up my truck on 14th and returned on time on 15th before the scheduled time so I don’t know why I am being charged extra 32 dollars today after 2 business days. The location doesn’t have responsive approach and this is very disappointing experience for me. I would not recommend anyone U-Haul.

Scott J. on

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Everything was wonderful. From the online reservation system to the pick up to the returning of the vehicle.

Patrick M. on

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Ordered a 26 foot box truck two weeks before my moving day. It was approved and showed that the location which was 45 minutes away had the truck I needed. When I got to the location they said they did not have the truck, no one called to tell me this or help me out. They only had a 16 foot box truck which was way to small for my move. So I was forced to use the truck because I had help from family that day and had to make 4 trips which took us until 3AM in the morning. This is completely unacceptable and I will be calling a manager and I will be writing reviews on google not to use uhaul.

Fernando P. on

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The attendant (Jarrid) was accommodating when we returned the truck.

Stella L. on

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Joseph J. B. on

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The representative was very helpful and knowledgeable

Teisha H. on

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Make sure to have staff that is available and competent to provide all required assistance that a customer coming in May need.

Kathryn S. on

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Roopnarin G. on

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Nothing. Paula is the absolute best !!!!

Bill L. on

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Everything went well! Truck and the staff were all nice!

Kimberly L. on

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Do not give customers the option to select a Uhaul store if equipment is not available. I had to drive over an hour to get to this store which is unacceptable especially giving me only 24 hours notice.

PHILIP H. on

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PAMELA F. on

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Great storage

juan G. on

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Milton T. on

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Tina F. on

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staff friendly and accommodating

Brian D. on

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Your facility and personnel are excellent, Your rates and billing are fair. As a comparison I had space at an Extra-space , their billing is abusive with fees and charges. U haul only in the future.

Kathryn S. on

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stephen q. on

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Very very nice woman, very helpful

Richard V. on

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Denise S. on

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Yolanda D. on

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Jose M. on

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Renting the truck through the App for after hours pick up was frustrating and unable to do so, had to wait for store to open and speak to a person, but once that happened it was a good experience.

Juan I. on

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Have better signs to access the property

Venus W. on

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David K. on

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Very quick and very helpful.

SARA P. on

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Paula at the desk was very friendly and accommodating when my moving day did not go as planned. Easy and great experience!

STEVE K. on

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Kathryn S. on

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Vlad M. on

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Amy H. on

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NOT SCAM ME OUT OF MONEY

giuseppe G. on

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Katrina F. on

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uday B. on

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excessive charges

Joseph P. on

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Excellent customer service, friendly & accommodating - just excellent both places couldn’t be better - thank you at both ends making this move as easy as it could be - I would definitely refer others!!!!

Richard K. on

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Edward U. on

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Asking for reference contacts slowed down my check in. I waited for 15 minutes in the cabin for my order to be approved. Might have been faster to wait in line.

edvard B. on

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Every things is good.

Peter W. on

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Ebase E. on

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Juan I. on

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Advise customer on lock needed for the truck or storage, a lock should be included with a truck rental in my opinion.

Robert S. on

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Paula the owner is super nice and polite!

ARMANDO C. on

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Joseph P. on

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Charles C. on

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Everything was great. but 1.99 mile is expensive.

edwinEd R. on

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Good experience

Ned R. on

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Angel H. on

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The website is not intuitive with regard to picking up the truck. The link doesn't tell you to "click here" to get further information. The Date Format input for your license doesn't tell you to use the forward slashes. Overall we were supposed to pick up the truck by 7, after all the confusion with the website, it took 30 mins. Also, you're supposed to be able to amend the contract online but was unable to locate where on the site or how. I had to call and after 15-20 minutes, we able to change "7 pm" to "10 pm". Overall it's awesome that Uhaul has this flexibility with the trucks to pick off and drop off whenever. Seems like you need to iron out the logistics though.

Robert L. on

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David M. on

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Jacqueline R. on

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Koodoos to Paula Cardozo again for hooking me up with the 15' oneway truck thank you so much again for all your help so Jackie R. could move to her new apartment in Philadelphia!

ann h. on

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The staff here goes above and beyond to help.

Edward R. on

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This was an alternate drop off location. The Lawrenceville location was supposed to be open at the time designated but was closed at the time designated for drop off.

Mikhail Z. on

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Next time I'm using Penske and saving myself the headache. Reserving a truck was an absolute nightmare. My pickup location was changed twice: the first location was nearly an hour away, but after a furious afternoon of calls I finally found a friend who would help me pick it up. That's when the pickup location was changed again, to this one (20 minutes away) and I was overjoyed until I was double checking the reservation and saw that: 1) it was NO LONGER a ONE WAY rental 2) the PRICE was going to be TOTALLY DIFFERENT! No one had bothered to inform me of these changes, but the customer service representatives helpfully offered to cancel my reservation (it was Friday, and I was moving on Sunday). After nearly an hour on the phone, they begrudgingly lowered the rate so that I would not be paying 20% more than before. Finally, upon returning the truck and equipment that evening, I was charged for a second day of rental. In conclusion: - Rental location was changed TWICE, forcing me to find someone to drive me 2 hours (to return the truck to another state and then get home). - My rental was changed radically, both product and price, without my consent or knowledge. - Customer service claimed that this was my fault, then that it was just how the system worked, while offering to cancel. - UHaul tried to charge me for a second day of rental. - If I ever move again, I'll get a PENSKE or BUDGET truck.

Raym0Nd B. on

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The people working there was very un professional and rude. Specially the guy that was there when we drop off the truck. He was SO rude. He was screaming at me. Unbelievable!!! I will never go back there again. Terrible customer service. Why do you hire people from the ghetto with no education to treat with clients ?

Michele B. on

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The truck was clean, smooth ride, and liked the back up camera. The rental dolly was very reasonably priced. Staff pleasant to work with. I would use uhaul again if needed!

Jonathan P. on

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Robert S. on

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Andrea R. on

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The employee present when I returned the vehicle was RUDE! Otherwise a good experience

BRUCE C. on

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Having an issue with method of payment. Should be resolved 8/21/19

Mourad A. on

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Clean but very old truck need service break etc.

Anna S. on

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When I dropped off the truck no one was there. We called a number that was on the door and the person said to place the key in the drop box and lock the truck up. And that she would email me my receipt. Just my opinion but maybe you should have another person at the location if the other worker has to go.

Bryon S. H. on

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No issues at all. Did get some dirt and debris under the door but figured that was unavoidable

marilyn A. on

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very difficult to find store. you definitely need to have signage directing you where to turn to find the facility. gentleman who helped us was very professional and calm. Definitely a great asset.

BRUCE C. on

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I do things on short notice and they are always able to accommodate my needs. Friendly staff.

Caroline J. on

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So grateful for all of the help from everyone who works here! An amazingly easy storage experience, would recommend to all.

Kathryn S. on

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More upfront about the pricing. Did not know there was a change fee of $40.

Devrell R. on

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The employee was amazing

Daniel S. on

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was disappointed that we had to drive 28 miles since the pick up location was changed last minute

Caroline J. on

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JENNIFER M. on

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The gentleman who helped us was knowledgeable and friendly. Excellent customer service skills! He took his time and answered all of our questions. Great employee hope Jareed is appreciated!

jesus S. on

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The process of signing contract and picking up the truck was effortless

G F. on

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William S. on

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Jarrid was very helpful.

SEAN R. on

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Thank You

Shawn G. on

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Staff was a little rude

Sheng Z. on

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I requested a 20 feet truck but I got a 17 feet one. Was told the 20 feet one was broken. But I was charged for the price of 20 feet truck.

Monica C. on

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Have used them several times and currently have a storage unit. Everything is clean.

Steven G. on

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Salvatore C. on

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mark D. on

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Location is just off rte33. Only item to recommend is more signs inthe road. We missed it the first time. Had to double back.

Jose Q. on

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Good person good company

BELMA D. on

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Your employee Jarrid is very unpleasant and unfriendly person with no customer service whatsoever

Matthew A. on

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Gwendolyn p. on

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The only thing that I would suggest is replacing the sliding mechanism it gets very rusty and hard to slide open.

Margaret C. on

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By far the best customer service experience I have had in years. They were professional and friendly and provided everything we needed to know which made the rental and return process so much easier than I thought it would be. Would definitely recommend this location to friends!

Mark A. on

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Lisa A. on

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Erulappan M. on

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Xiaopeng L. on

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You should give a first time U-HAUL truck driver a few minutes instruction about the truck. The truck came late than scheduled time, even the scheduled time was pushed later than my original application . The gas lever was over reported. I was told middle level, but was far below even 3/8.

Clayton C. on

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Everything that could go wrong with a reservation did. But Corporate worked diligently to fix it all.

micheal e. on

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From the last rain everything on the floor of my units was wet. Move out due to the wet conditions. Also inside hallway floors never were swept and rollup door filthy. I lost money on my renewal

William L. on

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Drop off was great. Drove up, the employee came out, inspected the truck, and I was on my way.

Evester P. on

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ron B. on

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Guillermo H. on

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Great service and feedback, easy and safe.

Windsor M. on

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Felix S. on

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Dedra D. on

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The people working here were unprofessional and did not know what they were doing. I was left helpless waiting in the parking lot for 45 minutes with a partly attached tow hitch and ended up getting help from a random person doing construction work on the property. My move was nearly ruined. Horrible experience.

Ashley N. H. on

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My 1st experience with uhaul was TERRIBLE. the customer service + overall management was NEVER helpful. Moving + storing with uhaul is a big regret of mine considering the number of inconveniences

Francis N. on

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staff was very helpful

MICHAEL R. M. on

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My experience with uhaul was all made by your employee Rich. Rich is a true professional and a man of his word and a gentleman. Quite honestly Rich went above and in my opinion deserves a raise.

Stephanie H. on

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Rich is very professional and always willing to help!!!

STEPHANIE J. H. on

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very professional, always helpful and very knowledgeable

YA-TANG W. on

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Field mice got into my storage locker and chewed up some boxes. After roofing repairs were done my belongings inside the locker were covered in dust and wood screws.

BELMA D. on

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Staff is not professional at all, they need more people skills and need to be customer friendly. The two staff, young people (male and female) working yesterday were very rude and mean.

marlene m. on

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nice people

Helen T. R. on

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Everything was good. Thank you

Sharon O. on

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Clean, convenient storage- friendly staff.

PHIL I. on

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Always accessible and clean. Great staff. Never a problem.

Henry A. L. on

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Nothing but great things to say about Rich, highly recommend this location great unitsand great costumer service

beethoven p. on

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That was a pleasure to doing business with you.

yana m. on

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I was very satisfied with their customer service and location as well as the product. Easy and smooth experience.

Veronica E. W. on

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My move in process was very slow and the guy wasn’t friendly.

erika b. on

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Helpful,caring people;I'd recommend them any time!

Amy A. on

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I would highly reccomend this facility to anyone looking for storage. I always feel safe, and the service is excellent!!

Dahlia A. P. on

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Seamless process from booking to the return.

Amy A. on

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This is my second storage unit at this facility. The staff is great to work with! Great service!

Noreen K. P. on

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The service was awesome and I will continue to use the Hightstown location in Monroe NJ

D'Andra H. on

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Great customer service

Gary W. H. on

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Rick was very helpful and I enjoyed meeting him. I had been a customer twice before at length and that is why I decided to again store at your facility. The room was clean and easily accessible.

Peter C. P. on

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Very well managed

Brian G. on

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Very helpful staff. Moving into a storage unit was effortless. Thanks for the help!

Gladys V. on

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Mr. Rich who assisted me went above and beyond to work with me to make sure everything thing worked out the way I expected. Very detailed oriented and will recommend him or their office to anyone👍🏼

CARL C. on

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THE UNIT I WAS GIVEN WAS NOT CHECKED BEFORE RENTAL. I DISCOVERD A ROOF LEAK THAT COULD HAVE CAUSED SIGNIFICANT DAMAGE TO PERSONAL PROPERTY. SITE MANAGEMENT REVIEW OF UNITS PRIOR TO RENTAL RECOMMENDED.

Abinash P. on

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I had a horrible time with the customer service either they are not trained properly or the systems are not updated properly. I have been charged 295 dollar for services which i have not opted.

Donald R. W. on

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Rich was a very nice guy, helpful informative took his time to explain everything

TONY S. on

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I was very satisfied with the convenience of the location and facility office staff was more than accommodating, and made me feel like part of the family.

Sierra R. J. on

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U should be able to access your unit anytime also if you know your busy on one day why would you only have one staff making people wait outside the office because staff was on the lot for 45 min!

HERBERT L. on

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Friendly staff

James M. S. on

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Items were all in good condition and staff was helpful.

Dennis C C. on

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Paula,Rich & Alex are the Best!

LAWRENCE D. on

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The facility was conveniently located with easy access. The staff was very helpful. I am moving and no longer needed the storage at this location.

Steven L. on

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Worked just fine for my needs

Judy D. on

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Ive used this specific location 2x & both times I was extremely pleased with its ease of access and staff to resolve any concerns.

Lavetta J. H. on

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I had a weekend reservation and the store was not adequately staffed to accommodate the customer flow.

Linda M. B. on

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The computers seem really slow.

Robert D. on

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Great great staff always accomodating

STEPHEN L B. on

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I have used this U-Haul for 20 years and they haVE ALWAYS BEEN EXCELLENT

DAVE P. on

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I will use them again if needed. It was affordable and convenient.

PAUL L. on

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Great place

ERIK S. on

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I had a good experience that this particular facility. Staff was always friendly and it was quite convenient to be able to check in on my stuff