Customer Reviews for U-Haul Moving & Storage of Homefield

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Homefield

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Zachary T. on

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Kevin D. on

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HENRY M K. on

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I was very happy with u-haul I felt it was a safe facility with 24hr protection. The staff was very friendly and courteous who also made my visit that much easier. Parking was adequate. I would return

Mayra S. on

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I would definitely recommend this U-Haul service to everyone. The entire process from booking online to the Contract Close out was so easy. Thank you!

John M. on

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I ordered blankets and person said they would put them in trailer but forget. It was not easy to call and get that money credited back to my bill. Got the transfer/run around routine.

Louis C. on

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Wendy W. on

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henry P. on

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Dianne L. on

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Went well the young woman was very helpful

simiama f. on

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Great customer service.

Nicholas S. on

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Fast and Friendly Staff. I liked that they were not to pushy with any of the add on .

Michael M. on

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Truck was old and needs new shocks / suspension. The customer service people are very nice. The truck was the issue. We have rented UHaul trucks before and this one was extra bouncy. Equipment was clean.

claudio G. on

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steven S. on

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wanda G. on

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Paul A. on

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Edith had me in and out faster then I ever have at any other time I've been to Uhaul. I use uhaul on a weekly basis for my work and that makes a difference for me. Time is money! Thank you for great service!

Richard A. on

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clara R. on

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JOHN P. on

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Finbarr F. on

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Anthony I. on

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Speak more clearly about what you are charging and be more helpful and courteous instead of being rude and passing the buck

Paul A. on

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Visar H. on

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Had a good experience, would recommend

ALBERT E. on

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Great location. Everyone knows what they’re doing. Very friendly, big space. Nice lot.

Claudia H. on

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Staff is friendly knowledgeable and nice

elizabeth C. on

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Lower the price for mileage

Darren M. on

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The staff at this location was extremely polite and helpful. My compliments to them, especially the general manager, Sharlenet Thillet.

Satish P. on

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Great service! Thanks!

Lawrence H. on

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Excellent customer service excellent facilities easy access clean lit. Thank you

Livia M. on

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Rostislav G. on

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Identify the after-hours key drop better, took a while to find.

Gary B. on

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A no stress rental...staff was very easy to eork with

Arthur J. on

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Great customer service. Courteous, knowledgeable, friendly and very helpful. The young lady behind the counter on Dec 31st in the morning was OUTSTANDING. Art Jakubowitz

Tom F. on

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Samuel S. on

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The two gentlemen working this morning were awesome. I was impressed with how quickly they took care of things and got me in and out. Great employees!

john V. on

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Besides the rep telling it was 1.49 vs 1.59 and than tell me he misspoke as well as when I inquired about reserving van over the phone. Two reps quoting me a lower mileage price , then said it was the higher price. This location needs to get it together.

Esteban A. on

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Great customer service !

Annmarie B. on

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Brian L. on

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Angela M. on

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Jeffery F. on

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Was called and berated that I damaged another truck and would not believe me and even hung up on me saying they had film of me. They figured out that they had the wrong customer and apologized after ruining my morning. Better employees needed.

Paul A. on

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Eric S. on

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Salt the road! It was impossible to drive on the driveway and I slipped on the way in. On top of that, the van had the windshield cleared but the roof was still covered. The staff was gracious enough to help in both cases but more thought needs to be put into safety of the vehicles.

max C. on

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PETER C. on

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jackie J. on

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Mario N. on

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Pleased with service ??

Mathew F. on

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PETER C. on

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Paul R. on

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The license upload system did not work.

Patrick B. on

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Lawrence H. on

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Staff is friendly helpful knowledgeable. Kudos

DANIEL B. on

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That truck should probably be retired. 130,000 miles and feels like it’s going to break down at any moment. This however, is the only bad experience I have ever had driving a uhaul and I have renting and driving them for 7 years

Paul A. on

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Jason S. on

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John C. on

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marco N. on

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i called twice to rent the truck we needed for the next morning and reviewed it all with 2 seemingly competent employees. They mentioned a per day charge and a mileage charge, but said nothing about gasoline. I had my driver get gas to cover the usage since the truck was provided with the tank 1/4 filled. the more than $4/per gallon fee for moving off the 1/4 tank mark by the width of the needle wasn't as ridiculous as the $30 fee for fill-up service. Since the tank was only 1/4 filled when the truck was picked up I can only assume you hit the last renter the same $30 fee and still didn't fill the tank. i plan to fill a complaint with the NYS Consumer Affairs Dept.

Carlos R. on

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ROBERT S. on

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I was told the truck had a full tank when I left. It was just below full. I drove a total of 8 miles and returned it 2 hours earlier than planned but was told we used more fuel and were charged $8.50 because it was not returned full. We were very unhappy about the conduct of the sales person upon returning the vehicle.

gary F. on

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chris D. on

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Edwin N. on

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vance H. on

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Angelos M. on

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fernando C. on

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The store manager that was on duty that day was very rude and has very poor customer service skills. Someone should definitely talk to her because she made our experience difficult and we were just not satisfied with the service. The customer service needs to be improved tremendously.

Deborah M. on

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Very pleasant experience. Very friendly and knowledgeable staff. Very happy customer.

William B. on

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peter C. on

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mark S. on

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Joann G. on

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very good customer service

LUBO D. on

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Paul A. on

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joseph C. on

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Absolutely nothing you can do to improve this location either. This has been an excellent experience with U-Haul. I plan on telling all my family and friends to use U-Haul for any of their moving needs.

Rosamund W R. on

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The best U-Haul location I have EVER experienced!!! The equipment was there when I went to pick up, (which is rare), new and clean and seamless pick up!!! Congrats team 937 Sawmill! I tried to do mobile phone 24/7 drop off but the screen wouldn’t let me take the photos of the odometer and fuel take, and even tho i manually entered the numbers, I wasn’t able to get to the next screen. I left the vehicle and dropped the key however and checked in w the crew in the morning. Just wanted to close out the night before. Thx

steve S. on

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frank Z. on

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Chae L. on

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I have returned all the item on time but I got bill for missing items. This is definitely not acceptable experience. Correct this ASAP.

richard F. on

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FREDERICK C. on

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TRAIN YOUR PERSONAL!!!!!!!

andres A. on

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Excellent service ??????

Robert K. on

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Angel did a good job

Renzo C. on

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To start, I received a truck with extremely high mileage. Approximately 66,000 miles, along with a trailer this made travelling across the country risk taking. My gripe is not with the truck though, it is with the billing process. A day before I was ready to pick up my truck, which I had booked close to 3 month prior, I was notified that I would be picking up the truck in one location and the trailer in another location. When I called to verify the reservation change, I was notified that I would be picking up both pieces of equipment from the new location. This is where the headaches begin. Upon arrival on my reservation date, I know had several different contract numbers along with several different charges that DID NOT add up to my original quote when I initially booked my reservation. After being on the phone for close to an hour with customer service. I was told that the charges are all valid. I am now ending up paying close to $500 more than I initially expected to from my original quote. I will be moving again within the next 3 months. Please rest assured that I will NEVER use U-haul again, nor will I recommend U-Haul to any one who requires moving equipment. This has made what is an already stressful event in moving across the country that much worse.

GEORGANNA P. on

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A little more guidance around where to park after hours would be helpful. The lot was pretty full and we had a little trouble parking.

Nira M. on

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Mobile checkout is super easy and very efficient, the truck was perfect and I couldn’t have done the job without it!

Jancarlos R. on

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Charles M. on

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Keep doing the same thing, I had no issues with the entire experience.

Paul A. on

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Clifton M. on

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No issues and reasonably priced

JORGE S. on

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The truck rented wasn’t in good condition. Dangerous

francisco R. on

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Drop off was very fast and the employees were always looking to help me. Great experience!!!

Loretta R. on

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Raffaele F. on

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The people at this location are really Professional and really good at their jobs one of the best U Haul Saw I’ve ever used

Darlene Q. on

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Express check in and out turned into approximately 45-50 minutes total at the counter. The app did not register changes and added an item. I think it’s sneaky to default to a choice that increases the price. It’s wrong especially when a person wants to save time and do things quickly. Counter computers slow as molasses. Awful experience.

David R. on

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Ruthe E. on

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Kathleen R. on

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Easy drop off and people really nice

Emmanuel A. on

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Jeffrey L. on

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It was quick and easy. Love it!

Michael G. on

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steve s. on

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The woman at the store was extremely nice and helpful

Christopher R. on

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Person who helped me was about as capable and pleasant as could be. Easy smile and great attitude. A real asset.

PAUL G. on

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Everything was very easy. Thank you.

Christopher D. on

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Very helpful, attentive customer service at this location. All workers polite and friendly.

Keith P. on

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stephen G. on

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Oneida R. on

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Everryone was so helpful andfrienldly and

Claudia H. on

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The rep I dealt with was friendly quick efficient and explained everything clearly.

Marianna G. on

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This facility was not secure and did not require any access card to enter. The door always opened and when it was brought to the managers attention more than once unfortunately she did not resolve it.

james B. on

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The staff was helpful and pleasant.

cynthia g. on

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There was an issue with the computer other than that everything was fine

yvette s. on

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Excellent

Stephen P. on

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Excellent service

john c. on

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yes I rent there if I had 2 again , mangers very nice

Edna S. on

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For the last 13 years I've been renting moving trucks and I never knew that you had storage place. I also had recommended my family of the excellent treatment I had received. Thank you.

Bianca M. on

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Gentlemen at the counter were knowledgeable and courteous.

Alina C. on

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Skip

SANFORD F. on

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We were renters for 30 years! We were grateful that our unit was kept safe and dry. Many thanks.

SIDNEY W P. on

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The service was great

Deisy C. on

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Excelente servece and combined location. Thanks

WILLIAM C. on

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Attendant was very helpful and informative.

kevin P. on

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Nice and friendly staff

JOSEPH Z. on

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had no problems

CATARINA D. on

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Staff wasn't very helpful when I needed to upgrade to bigger storage, I had to take my business else where.

David U. on

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Pleased with my experience. Thank you.

RODGEIVE W. on

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It's a very convient location to use and the 24/7 gate key works great for those who is never around to get in the unit during business regular hours.

judith h. on

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Cool staff. I dont like the storage units that are overhead. Seems dangerous and you guys avertise the storage prices for those and not the ground level ones.

thadeous k. on

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The staff here are friendly, courteous, and helpful. I rented two trucks and a storage room and everything with the pickup and return was smooth and efficient. It was a pleasure working with them.

erik g. on

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thank you

David V. on

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I dont have much to say

JOANNA R. on

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Had a space for two years. No complaints.

Zach M. on

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4/5 for the facility - clean, helpful friendly staff. 1/5 for check in process. Website didn't work, call center was rude and unhelpful and wrong about skipping the desk.

JIM C. on

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Excellent staff. They were very helpful and professional throughout the process.

Milagros L. on

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Thanks 🙏 a lot - especially to ANGEL 👼 HE IS SO UNDERSTANDING - i surely recommend very highly YOUR COMPANY ,. Thanks 🙏 again GOD BLESS

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