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MANUEL DCustomer Reviews for U-Haul Moving & Storage of Kingston
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great first impression.
DANIEL J | First ImpressionsThey understood that my unit was due on the 27th of each month but I did not get my old age pension until the third last banking day at the end of each month.I know that this was not there fault that I always paid the late fee.I really had to thank them.
Janet M | Overall ExperienceCost was too high.
Thomas C | Overall ExperienceWas clean and well maintained.
CHRISTOPHER C | Overall ExperienceAwesome service and cleanliness! Polite and professional staff!
Autumn C | Overall ExperienceThanks
Marie G | Overall ExperienceGreat friendly staff, clean place, easy access, all was the way it should be!
Olivier M | Overall ExperienceVery friendly, informative representative.
Thomas C | First ImpressionsSome staff were argumentative and it was a struggle to try and retrieve items from our unit because the doors were blocked more often than not and when bring items in our out, we would consistently be told not to leave the doors open.
OTTO H | Overall ExperienceThe staff at check and and check out were great. We went two evenings last week to pick up stuf from locker after work. The app said access to locker was 0500-2200 so we were there just before 1700. 2 nights in a row there was a heavier set lady working and she was outside and all she kept saying was is your access 24 hrs? She did not actually come up and have a proper conversation with us. Just basically speaking loudly out in yard. I was unsure of 24hr access but was going by app. She wanted name and locker number making us feel like we were causing disruption to something we knew nothing about. Not professional in sorting anything out or taking time to properly discuss. Locker location and acess and use of carts and the in/out using our code was otherwise just fine.
Robin B | Overall ExperienceThe storage unit I had was good with height and length. I wasn't happy with that there was no light in it.
Larry S | Overall ExperienceStaff was super helpful in getting us set up to store our items. Very pleasant to deal with.
Robin B | First ImpressionsArrived and staff was unhooking the trailer before I had even talked to them and where rude and ignorant towards me. 80 for storage and might want to measure you unit wasn’t 5x5 no notification about the over charges for unit never was informed about the 110$$ fee for the storage never got emailed until the day after !!!! Ask for area repe for the area and got we don’t know how it is ,,, used to work for U-HAUL and it was off the most rides people that I had ever dealt with A call form you would be better off then this thing
edward w | Overall ExperienceHere's the corrected version: "I appreciate the staff who are always ready to help. This was my first experience with a storage facility. When I got there, I expressed the same sentiment to the staff. The girl who was working there helped me a lot to understand the storage facility (I forgot her name). Highly recommend Princess St. U-Haul storage!"
Deep P | Overall ExperienceMy storage locker was robbed twice. I lost around 2k worth of stuff (a bike, and some electronics). I have insurance on my Peterborough locker, so I thought I had insurance on this one because I didn't sign an agreement here until after I was robbed- so I assumed it was under the same agreement. Since I don't have insurance here, I'm just out of luck, and I lost all those possessions. No follow up from the manager, no credits given, they wouldn't even show me the video. The staff was nice, but largely ineffective, and didn't take any ownership over the problem. Honestly, the Peterborough U-Haul compared to Kingston is night and day in terms of quality.
DAVID H | Overall ExperienceHuge hole in top of our storage locker.
Jane M | First ImpressionsRob Kilfoyle was so nice and extremely helpful! Very grateful for his service from booking to move out he is wonderful!
shannon m | Overall ExperienceHad some issues sorting out the unit at first but it was a good experience overall
Jen F | Overall ExperienceVery friendly and accommodating staff. I had to coordinate an 8 hour move while house-hunting and changed my dates and plans several times. Staff were always patient and understanding. Highly recommend!
Beth L | Overall ExperienceGreat job
Micheal B | First ImpressionsI found one girl very rude and ignorant has no clues on customer care especially when we leave money into your paychecks, I was told I'd give that one extra day to remove a bed out of my storage facility they went and put a lock on it and I had to pay an extra month where I lost my keys on 16th had to get a locksmith then that my van broke down cost me $600 to remove my bed that includes the extra $100 fee for an extra month I did not need I went the next day to remove my bed out of the storage locker and there was a lock on the door and the gentleman would not remove it I told the girl never to speak to me again in the phone she speaks with I find some stuff including the manager extremely rude to the people who put a paycheck pockets the manager should have gave me the extra day to remove the bed then the locker would have became available to rent to others, I'm not impressed with the conduct of one girl and one or two staff members there they need to improve their customer relations8
James M | Overall ExperienceHelpful staff, clean facility, great price.
Patrick J | Overall ExperienceClean facility, friendly and helpful staff, and very reasonably priced.
Patrick J | First Impressionsoccasionally a u box was in front of my unit, but the staff moved it right away. The staff was very friendly. When I need to store my bike again I'll look you up.
CHRISTOPHER C | Overall ExperienceWarn your customers on the lower level about the pipes that go through first go in I bang my head off the sprinkler system pipe and I got a little bit of a nasty bump on my head you should taste the paint all your pipes in the locker yellow with caution watch your head they have to go down to the hospital tomorrow I have a headache since
James M | First ImpressionsRob - the manager is terrible.
Joyanne J | First ImpressionsSmooth move in and move out process made the experience with U haul a very convenient option for storage.
Rose O | Overall ExperienceVery helpful and very knowledgeable. Would use them again, and recommend UHull to family and friends.
Angela C | Overall ExperienceStorage facility smelled of cat urine in places.
Mark D | Overall ExperienceVery helpful staff at the Princess Street location. Great job.
Melvin S | Overall ExperienceThe people on duty helped me find solutions to my storage issues. They generally cared and made storage easy.
CHRISTOPHER C | First ImpressionsThanks Rob, Lighting wasn't *that* good... Drew
Andrew W | Overall ExperienceDidi not have a larger unit available as per rep mentioned the morning I visited. I would have appreciated a call to confirm it was the smaller unit and try to find two together. As I booked a truck I received one month free rental but that only applied to one unit not the second that was needed. I feel due to the amount of money I have spent with U-Haul, the second unit fee could have been waived for the month as well.
Lyndsey M | First ImpressionsGave me wrong lovker at first your web site is vomfuding and misleading info but moral of story... guy corrected mistake. I was not upset on pricing just gave me wrong locker is all from what i reserve.. great unit...i thought slip leval was the locker with a shelf...not upstairs downs stairs split level a gew stairs does not matter to me..
James M | First ImpressionsFalse advertising. During online reservation of a one-way moving truck I was offered 1-month free storage at the truck pick-up location. Staff denied usage of said storage unit stating I would take advantage of the free month. They stated that policy was to only honor the free storage at the destination. The destination doesn't have a storage facility.
Rhyan M | Overall ExperienceFalse advertising. During online reservation of a one-way moving truck I was offered 1-month free storage at the truck pick-up location. Staff denied usage of said storage unit stating I would take advantage of the free month. They stated that policy was to only honor the free storage at the destination. The destination doesn't have a storage facility.
Rhyan M | First ImpressionsFriendly staff and very accommodating.
Tannis F | First ImpressionsKingston team is doing a great job
Matthew H | Overall ExperienceParking is an issue and we learned the hard way what a split level was (nothing to do with the locker, but the location of the locker - upstairs), other than that we were satisfied.
DANIEL P | Overall ExperienceGraet place
John A | First ImpressionsI paid for the storage unit, added items into the unit locked it and left. The next afternoon I return to the unit and find a lock from uhaul on the door that says I haven't paid my fee. So I proceed to front counter and show my receipt for it being paid and was let into my storage unit. This was very inconvenient to say the least. I do not see how paying 216.00 is worth being locked out of my unit the next day, this needs to be remedied or I will leave the facility and find somewhere else to use for storage. Is anyone going to make this better ?
Amy L | First ImpressionsThe staff are friendly and helpful. The facility is clean, safe and well-lit. I would definitely recommend.
laurie r | Overall ExperienceNo issues at all. Staff has been great from the start.
JOSHUA C | First ImpressionsIt has been difficult for me to have to carry items up stairs. Have moved elsewhere to ground level
thersea r | Overall ExperienceEverything was excellent. My stuff was there for about 9 years, which was longer than I originally thought.
JEFFERY K | Overall Experiencewhen working/sorting things in our storage unit 1813, the hallway light often went off and made it pretty dark in there. wish the sensor lights stayed on a bit longer. I also found it a bit challenging accessing the entrance for unloading/loading. Access cards would be so much handier than walking-in the main office when staff are often so busy or not available.
Gisele C | Overall ExperienceStaff were very helpful!
ADAMAHMAD H | Overall ExperienceFacility was very clean, staff was awesome. The moving carts available to use were great.
Colleen H | Overall ExperienceI am disappointed. I am being harassed with emails and mails about bills that I didn't incur. I only used 1 storage space and I exited the space before it was due and I'm getting bills for another storage that your staff mistakenly added to my account. Please stop harassing me with bills and talk to the staff at the Kingston location.
LYDIAMORIJADE A | Overall ExperienceThe staff were awesome they helped me extend my time a are very knowledgeable very easy to get along with couldn't have asked for better staff or you'd like me to have them once on princess street
DEBRAA F | First ImpressionsPrice for the space was high. In retrospect would not have stored and not likely to do it again. Otherwise nice facility.
Christopher D | Overall ExperienceI rented a truck at the start and end of my 6 month storage rental and am very happy with the facilities, the equipment and the staff. Rob Kilfoyle was very helpful, knowledgeable and friendly and made everything involving U-Haul easy and stress free.
Steph w | Overall ExperienceIt was inconvenient that i could access the storage facility only during business hours. Other than that everything was great.
Barb C | Overall ExperienceThe staff were all super amazing,
christopher h | Overall ExperienceHello, The Storage unit was clean and I did not have any problem. But for three months they were charging me extra money and the manager instead of fixing the issue was insulting me that they did not charge me extra money until I called Uhaul customer service and they open a case for me and fixed the issue. Do not accept any pre-authorized payment. Thanks.
Maziyar M | Overall ExperienceStaff at this location were grumpy and customer service was not there.
Darcy U | Overall ExperienceWhen I was at the location everything was amazing. Wonderful staff and very clean place. I had trouble contacting the office. I live 7 hours away so needed to speak to someone at the facility. I called at least 40 times at different times and no one ever answers the phone. It goes to the call center. The wait time can be an hour to speak to someone and then they are unable to answer the question because they are not at the facility. I even tried speaking to my local uhaul to see if they could get through. The answer was no. Even though it is a pandemic, I think the local phone should be answered. Thanks
Liz F | Overall ExperienceExcellent from start to finish. Loved doing bussiness with Uhaul. Would come back again or recommend to others. Thanks, Brian.
Brian A | Overall ExperienceStaff are excellent dealing with the public .Really nice and helpful people. They are great workers.
Brian A | First ImpressionsConfusing as to why the u-haul system requires 3 phone contacts and 2 addresses to rent a storage room. Alternatively phone contacts I understand, but a 2nd address does not make sense. Staff was very helpful in the setup process overall!
Epifanio G | First ImpressionsExcellent customer service
Susan H | First ImpressionsVery easy check in, facility was clean and organized. Staff was very courteous and polite. Overall very satisfied
kevin p | First ImpressionsThe entire process from renting a U-Haul truck, moving my belongings into and out of storage was seamless. The facility is clean, well lit and secure. Staff are friendly and helpful. Would recommend.
patty w | Overall ExperienceI had my storage rental and used it for only 9 days on second month and had to pay for full month did not get prorated I find that totally wrong u should tell customers before renting to them
Adam H | Overall ExperienceGuys at the facility were helpful
Adam M | First ImpressionsIt was free for the first month with the rental of a moving truck which was a Godsend!.
leslie d | Overall ExperienceWe got off on the wrong foot bc of workers from the states when I called to reserve giving me wrong information and booking etc. The manager was good about fixing them and helped me to achieve plans.
Candace C | Overall ExperienceGreat service. Very friendly, a pleasure to deal with
Beth K | First Impressionsgreat
John C | Overall Experiencebooked online,wrong storage unit & no unit(s) to fit our 20’ Truck avail. One way gets no free month, doesnt state that online? Just poor customer service overall, storage area lock broken, bye Uhaul!
RAYMOND A | Overall ExperienceBooking online wasn’t working at store, got the wrong locker at first. Was also told you dont get a free month of storage if with one way truck rental but say nothing about that online during booking!
RAYMOND A | First ImpressionsGreat place good staff.
Peter W | Overall ExperienceStaff were courteous & helpful. Storage unit & area was clean, well lit & secure. Would definitely choose uhaul again
Sandra H | Overall ExperienceVery helpful staff. Professional and polite
NATALIE K | Overall ExperienceThe parking lot is often difficult to maneuver; sometimes the rental trucks and trailers almost block the entrances to the storage unit area. This makes it hard to park close to load and unload.
VIRGINIA L | Overall ExperienceFriendliest and best customer service I have experienced from a uhaul office .
peter w | Overall ExperienceNo comment
Garth C | Overall ExperienceWhen logging in i see 'Next rent due: (date) 0$. the charge appears 1 day after the due date. So when i log in before the date I assume 0 is due, but then incur late fees as rent show AFTER due date,
INAYAT C | Overall ExperienceWe had rented a storage unit in Kingston 6 months ago as well as a truck to first get the items there and again to transport everything to the new apartment. Everything went very smoothly. Thanks!
Madison A | Overall ExperienceCameron was especially helpful -- the other two guys were super as well. MargStark
margret s | First ImpressionsProperty of mine he staff didn't seem to care anout.T never camebuthaul storage into uent wd brushed it off while explaining to me they had absolutely no intention of looking at the camera feed .
Maryanne B | Overall ExperienceGreat as always
Troy D | First ImpressionsThese people are fantastic, very personable.
Troy D | First ImpressionsExcellent service
Kandice J | Overall ExperienceGreat customer service, everyone was very professional and friendly. Truck and storage unit was ready when I arrived and both very clean. Would highly recommend for any moving needs!
Laura E | First ImpressionsThe Kingston Uhaul staff were extremely helpful and accommdating and made a big difference in the way we experienced the service
gabriela l | Overall ExperienceStaff are courteous. Very clean facility.
Irene A | ReservationStaff was very friendly at all times. If I ever need storage I would definitely go to u haul.
JILL J | Overall ExperienceNot a good service, person taking me in was not friendly, looked very tired and angry.not able to provide why. Never use it again.
Jinhoon L | ReservationAll good
Richard C | Overall ExperienceDisorganized and incompetent, have yet to be able to actually talk to the manager. Recurring issues with being charged for a service that is no longer being delivered as my belongings were picked up.
Kaitlin G | Overall ExperienceGot there my order had not been processed despite visiting the store physically 2 days prior to my pick up
Stephen N | Overall ExperienceYou are sending me emails when I did not make this reservation. I have asked a manager to call me TWICE about this breach in customer confidentiality. If you want to make this right call me 4037637474
Trish S | ReservationMove out date was Sept 4/18
Dalton B | Overall ExperienceVery friendly staff it was very quick and no hassle getting picking and dropping off the truck I would recommend uhaul to anyone it made my stressful day easier Even when booking the truck was great
Patricia M | ReservationWe were happy with the service we received. Thanks!
roxane h | Overall ExperienceGreat location and service
Geoff M | Overall ExperienceThe staff made an critical error and were hard pressed to resolve the issue causing me to return multiple times because of their incapacity to fix their own mistakes.
GARY L | Overall ExperienceThe truck that I rented was all bit up... nobody walked around the vehicle to show me those scratches and broken parts. It looks like employees are doing a favor to you
Neumar R | Overall ExperienceGot instigated about smoking the vehicle when explained I wasn’t smoking in It, a young guy looked at me and said are you sure you weren’t smoking darts. Not impressed at all.
sarah p | ReservationSince there is a 200 character limit all I can say is that after my experiences I will never recommend u-haul to anyone nor will I use it ever again. It’s prettu clear no one knows how to do their job
Makayla L | Overall ExperienceUsed location twice over the last 13 yrs.Moved out & was indicated that I would get a partial refund (by Mgr) for pretty much a month's rent.No contact from U-haul despite calling/Email them.Disapp'd.
ERIK F | Overall ExperienceThe truck felt like I wouldnt make it across the street. Dangerous steering column. Poor brakes. The staff are cold too customer and each other. Not one smile or a thank you. I felt sad for them
kevin a | Overall ExperienceThe uboxs were late and I had a very difficult time trying to talk with a person at the Kingston location. Though I did speak with several people that were helpful this comment box does not have enoug
Denise D | Overall ExperienceStaff at the facility seemed overwork and were always in a rush. I was never given a clear path between my u-box and my vehicle. I had to move around obstacles each time.
Yantian L | Overall ExperienceExcellent service all around at this Kingston location.
Rene M | Overall ExperienceYou’re on line staff is horrible maybe one out of 10 or affective...
John D | Overall ExperienceThe Kingston staff are fantastic, and accommodating ... There is only one pragmatic online person ( her husband is in the Navy in San Diego) All the rest Should not be picking up the phone for you.
John D | Overall ExperienceUnderstaffed with a poor attitude towards customers.
Bill h | Overall ExperienceHave used this site for many moves in the past and would definitely return.
Roberta F | Overall ExperienceOverall U-Haul storage facilities are great. Clean, secure and welll maintained. I never got the after hours code so I was not able to access the facility. I only need this once so not an issue.
Trish P | Overall Experiencenone
Craig M | Overall Experience