Customer Reviews for U-Haul Moving & Storage of Maple Shade

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Maple Shade

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Patrick H. on

Rating:

Excellent customer service/ very helpful and friendly

Karl B. on

Rating:

Customer did not leave a comment.

James J. on

Rating:

Matt was wonderful to work with for drop off and had a very calm and professional demeanor. He made drop off very easy, quick and communicated every step. This was the best drop off experience I have ever had at ANY uhaul location. I gave the rating of 4 stars because Melvin was very rude and disrespectful to both Matt and myself. He yelled at Matt for having an issue with trying to check in my rental, and then was very snippy with me and tried to usher me off when i was waiting to make sure the trailer and check in was good. That is disrespectful to both customers and to his coworker. I highly recommend working with Matt and will continue to recommend this uhaul to my friends, however i do NOT recommend working with Melvin as he is rude and disrespectful.

Alan W. on

Rating:

Customer did not leave a comment.

Nathaniel R. on

Rating:

Customer did not leave a comment.

Milaan L. on

Rating:

Customer service in the office was horrible.

Christopher A. on

Rating:

NA

Anthony M. on

Rating:

Was over charged. Before I left they told me my total was 169. When I got home and checked my receipt it said 217.

John M. on

Rating:

Customer did not leave a comment.

Christoph G. on

Rating:

I was really surprised by the friendliness of the staff. They were courteous and provided a good overview of their services. Thank you!

Norma S. on

Rating:

The Maple Shade facility was awesome. Always clean, always helpful and I would and have recommend to anyone.

Joseph S. on

Rating:

Customer did not leave a comment.

Julie C. on

Rating:

Convenient location and super easy process

Mark C. on

Rating:

Thank you

Edmond O. on

Rating:

Customer did not leave a comment.

Igor L. on

Rating:

Customer did not leave a comment.

Kevin J. on

Rating:

Poor return service after hours. Could not reach any customer service sat on phone on hold 45 min and no answer. Horrible

Gerard C. on

Rating:

Better access between the office and storage area. The staff are great and the manager is the best. Combined, they are the best UHaul & storage facility in the Philadelphia area.

James C. on

Rating:

The saleswoman that I dealt with was very friendly and helpful

Diana M. on

Rating:

Great experience

Mark S. on

Rating:

Amy was a pleasure to work with. She made the experience of renting a storage space easy and enjoyable.

Jaclyn B. on

Rating:

Excellent customer service representative

Vincent D. on

Rating:

Storage facility is very clean and organized. Staff are kind and took care of my storage needs in a timely manner. I’d recommend this place to anyone if they need extra storage space in their house.

James E. on

Rating:

One of the tie down rails on the inside of the trailer was damaged and not useable

Roberto C. on

Rating:

From greeting to leaving the team was great. Loved the e-receipt!! Moving is never easy, but your team made it that much easier for me. A heartfelt thank you!!

Joseph C. on

Rating:

Customer did not leave a comment.

don F. on

Rating:

Excellent experience

Rick W. on

Rating:

Customer did not leave a comment.

Esterlin R. on

Rating:

Customer did not leave a comment.

Lynnette Y. on

Rating:

Was not happy about buying their $10 lock (company policy)!

Halpin S. on

Rating:

Customer did not leave a comment.

Leslie D. on

Rating:

Customer service at this location is excellent!!!

Robert H. on

Rating:

Customer did not leave a comment.

Robert E. on

Rating:

I made a mobile reservation the night before, but when I got there, I had to re-enter everything as if the reservation was never made.

jonathsn Y. on

Rating:

Customer did not leave a comment.

William F. on

Rating:

I parked on the side where the trailers are when I came and went into the storage area. There is no sign directing you to the office. I had to wander around until I found it.

William W. on

Rating:

Manager and reps were excellent.

Charles D. on

Rating:

Efficient. Accommodating. Always friendly and helpful.

CHRISTINE W. on

Rating:

Although the can I rented was overall clean, there was some pet hair on the seats. When coming back to return the vehicle, the customer service was very slow, and some people that worked there didn’t know much of anything. Except the one woman there, who was probably a manager. Short staffed and computers were malfunctioning, causing delays. Overall, good experience.

Stanley K. on

Rating:

Customer did not leave a comment.

Ericka A. on

Rating:

I had an emergency situation and the ladies there handled it with ease and care. I’m forever grateful for their help.

Kelvin D. on

Rating:

Truck took to much gasoline and was not friendly

Irena J. on

Rating:

Prompt easy checkout/dropoff very professional!

Vicki S. on

Rating:

The issue i had was the request for a second party phone number, and that U-Haul would call that individual. i had a US passport, and a nj diver license. I had an issue that the 4 folks i called were either at a football game or at church and i could not get hold of them. if this is a requirement, when you book a reservation this needs to be told. Not everyone carries cell phones with them all the time.

William O. on

Rating:

Nothing, the sales rep was excellent...your lucky you have her for an employee.

Lisa B. on

Rating:

Great experience, and the staff member, she was terrific!

Joseph C. on

Rating:

Customer did not leave a comment.

Raphael M. on

Rating:

Customer did not leave a comment.

Mark S. on

Rating:

Customer did not leave a comment.

Linda E. on

Rating:

What was supposed to be a great & exciting day turned out to be the worst day of our lives. We called the day before to change the size of our truck & was told it wasn’t available the location @ Cherry Hill NJ took all my information. We sent our picture Id Told John that Von Jones was the driver & picking it up the truck @ 7:00 am. Was told once he was in the lot that he would be prompted to go to uhaul.com &.answer the prompts. The computer stated that Von wasn’t listed as a driver & asked for him to take a picture & a copy of his driving license. Which he did numerous times & told he would have to speak with customer service. They kept transferring him from one to another. Needless to say. It took him 2 HOURS to get the code. We all had a day of deadlines to meet. And really created a Problem for us all. I would like some kind of compensation for our time & troubles for somebody’s mistake with the process. Hope to hear for somebody tomorrow. Thank you ??

sonny L. on

Rating:

Very efficient and very customer oriented.

Craig F. on

Rating:

Great service!! Very Nice!! I LIKE

Ericka A. on

Rating:

Amazing staff!

john C. on

Rating:

Phone calls to the local Marlton store to ask for access to the UBox were often transferred to the national UHaul call center with poor results. I had to email or make a special trip to t he store to get personal attention. The national call centers were of little valuie and c constantly transferred me. Major issue - I signed a UBox contract with a specific destintion in mind UHaul changed the destination to another nearby store without advising me or asking permission. This was a major glitch. The local store manager and staff in Marlton were great but the overall experience could have been improved with better communication,

Najee L. on

Rating:

Amy is absolutely an asset to your company.

Christoph V. on

Rating:

My wiring harness installed by U-Haul a while ago did not work when Hooked to the trailer. There is no repair capabilities at this site I had to take my car to leave Mount Laurel office where they go very good at fixing the Harness right away.

Christian H. on

Rating:

Nothing! The experience was wonderful! The young lady that checked me in spent time making sure I understood everything and was terrific! The young lady that checked me out was just as nice!

Jean O. on

Rating:

My experience with U-Haul has always been terrific, and this time was no exception. From the friendly manager at the Maple Shade facility to the clean truck and the excellent moving help we got from Michael's Movers, our move to our new (and first!) home went perfectly!

Cuyler V. on

Rating:

Explain the rental time windows better.

Jesus A. on

Rating:

Customer did not leave a comment.

Andrew K. on

Rating:

Awesome experience. Tiffany was helpful, friendly, and courteous. My trailer was brand new and provided a great moving experience.?

Kathleen L. on

Rating:

Customer did not leave a comment.

Erin F. on

Rating:

Customer did not leave a comment.

John N. on

Rating:

Customer did not leave a comment.

Michael M. on

Rating:

really wanted a van. When I called they said they didn't have a van but they had a 10ft truck. I stopped by and they only had a 15. I had no options at that time because I had to meet someone to buy a table at a specific time and the uhaul stores were closing. I had no choice. And the estimate at the time told me $116. But the total is now $150. I would never have done this if I knew how this night was gonna turn out. $19.95 is the price plastered on all your trucks, but you end up out $150.

Mark K. on

Rating:

The stafff was friendly, helpful, and informative. I had a great experience. Thank you!

Adam R. on

Rating:

Customer did not leave a comment.

Mike W. on

Rating:

The Uhaul location closest to me told me that I would be notified within 24hrs as to which location would have the truck size I was renting. The reservation was taken on a monday, rental was for the coming saturday. I was given a change in the pick up address the afternoon before saturday. It cost me more money because Uhaul did NOT have the truck relocated, and they didn't give me appropriate time to adjust my plan of use for the truck. When I mentioned this to both locations, I only received a shake of the head and a phrase, "that stinks". If this is how Uhaul plans to do business, then I will no longer use them.

RANDA F. on

Rating:

She was really helpful and attentive

Benjamin H. on

Rating:

Customer did not leave a comment.

Christine G. on

Rating:

Customer did not leave a comment.

Michael L. on

Rating:

Customer did not leave a comment.

Dionne E. on

Rating:

The lady that checked me out was very warm and pleasant. She was very customer service friendly... def an asset to your company

Ted N. on

Rating:

Everyone who worked with me was very helpful. All my belongings arrived safe and on time. I would use this service again if needed in the future. Thank you, all!!

Zachary F. on

Rating:

Nothing about the location, but the truck I was rented has some electrical issues with the windshield wipers. They would go on and off by themselves and sometimes spray wiper fluid too.

Kyoung K. on

Rating:

Customer did not leave a comment.

Stephen F. on

Rating:

The cargo van was immaculate. Representative was friendly and courteous. She was also very professional. Great experience.

Doris B. on

Rating:

The location was PRISTINE! Nice friendly staff, new clean storage facility. I just don’t like that you always find a way to charge more for bull shit.

Michelle D. on

Rating:

It would be nice if there were an option to have your rent due on boxes for the final month prorated. For example, if your box rental starts mid to late in the month and your move ends at the beginning of the month, you end up paying for the remaining time in the month on each box.

Ronald K. on

Rating:

Customer did not leave a comment.

Robert W. on

Rating:

Customer did not leave a comment.

Wilhelm H. on

Rating:

Everyone was friendly and efficient the truck was clean and well maintained the check in and checkout were smooth and easy.

Joseph D. on

Rating:

Facility was awesome. Amy did a wonderful job assisting.

Richard L. on

Rating:

Customer did not leave a comment.

Phill B. on

Rating:

Customer did not leave a comment.

Daphne D. on

Rating:

Had a great experience at this facility. The staff was exceptionally accommodating, nice and always pleasant. I would highly recommend coming here for your storage needs. No complaints whatsoever.

Diane K. on

Rating:

Very nice experience and wonderful customer service

Otto F M. on

Rating:

Very easy to drop off. Completed in less than 5 minutes.

liesel s. on

Rating:

Thank you so much for everything! I really enjoyed my experience with uhaul at this location!

Natasha G. on

Rating:

I liked the location, but I felt not everything was communicated effectively. My mileage was 27 miles, and I was charged 33. I called the facility and talked to the sales woman on Saturday, September 7th. I used Goggle Maps GPS for all the directions. I verified with the woman on the phone (sorry forget her name) the trips with her and it rounded to 27 miles as I had calculated, not 33. Thus, I should be credited $12.74 on my debit account. I now have to wait for the manager to okay the refund, as the clerk insisted that the truck calculates accurately. She said, “It was my job to verify the beginning mileage, but it wasn’t explained properly when leaving the facility. I am very disappointed how this was handled. I am on the verge of not recommending this facility to anyone because of this experience, however, I was happy with the experience otherwise.

Liesel S. on

Rating:

Customer did not leave a comment.

Robert P. on

Rating:

I’m not sure that anything could be done to improve on this visit. The staff were friendly and the manager went out of her way to make sure everything was OK with the rental. I’ve rented from here several times and have no reason not to do so again.

Joseph D. on

Rating:

Customer did not leave a comment.

kevin M. on

Rating:

Customer did not leave a comment.

John P. on

Rating:

The employees were very helpful current home respectful thank you.

Mark S. on

Rating:

Customer did not leave a comment.

bill B. on

Rating:

I did express check out on line ,but the location did not have it which took a little long for check out .

Vladimir V. on

Rating:

Customer did not leave a comment.

Justine L. on

Rating:

Customer did not leave a comment.

Ted A. on

Rating:

Super friendly worker helped get us on our way quickly!

Alexander R. on

Rating:

Customer did not leave a comment.

Joseph C. on

Rating:

Above average customer service. Only one person working and that impacted his ability to be as attentive to each customer. He did well but he could have used some help.

Charles C. on

Rating:

Customer did not leave a comment.

Anne V. on

Rating:

Customer did not leave a comment.

Edward K. on

Rating:

Customer did not leave a comment.

Michael N. on

Rating:

Customer did not leave a comment.

Martin K. on

Rating:

Customer did not leave a comment.

David H. on

Rating:

Let's see dropped off truck on 7/31 today 8/16 said we were over miles .......fraud

Robert P. on

Rating:

The only issue that arise was the rear signal and brake lights quit functioning properly.

richard F. on

Rating:

n/a

John T. on

Rating:

TIFFANY, the stores assistant regional manager, is EXCELLENT!! She was beyond helpful in me coordinating multiple U Boxes that we’re going to multiple locations. I HIGHLY recommend this uhaul location!!!!

Patrick H. on

Rating:

Customer did not leave a comment.

Brandon H. on

Rating:

Very nice place tends to be a little busy at times but other than that customer service was great

patti r. on

Rating:

Amy was excellent with explaining all of our options and making sure we understood everything.

STEPHEN P. on

Rating:

Staff was very friendly and helpful. Great experience!

carolyn b. on

Rating:

Excellent

lacinda c. on

Rating:

The rates was competitive and fair

Joseph H. on

Rating:

Clean

Everald R. on

Rating:

Was helpful finding the right location unit.

Patrick M. on

Rating:

Really pleased with the service when I got onsite. Would have given 5 stars if i had a different cart available besides the mattress cart (made moving some couches challenging).

Joseph D. on

Rating:

Any and the team were quick and efficient getting me set up with my unit

Sharion R. on

Rating:

Amy was very patient, helpful & polite.

Sarah K. on

Rating:

Beautiful facility!

Norma S. on

Rating:

The staff was wonderful and very helpful.

Mark L. on

Rating:

I had a great experience renting a unit from this location. Customer service was amazing!

Joseph W. on

Rating:

Everyone I spoke to was respectful, helpful, and curteuous.

Dorma S. on

Rating:

The service was beyond excellent with helpful and friendly staff. Convienent location. And clean facility. Price was high though.

Lantier C. on

Rating:

The sales woman was extremely nice and helpful.

Olivia M. on

Rating:

I had no problems checking in, making reservations, and checking out. Tiffany and Amy were very professional and helpful.

Marilyn R. on

Rating:

To anyone renting a storage unit from this Uhaul and you are buying a lock for your unit, their locks range from $5.-$10. You don't need to ourchase the most expensive one.

Olivia M. on

Rating:

Tiffany was very personable, and helpful. Made reservations and moving in simple and smooth. No complaints. Thank you Tiffany!

Margret C. on

Rating:

The customer service was great . Very pleasant staff .

Kimberly S. on

Rating:

Needed to store things temporarily for 3 wk while in between apartments. Rented a uhaul truck and used one month of free storage. Everything was seamless. Staff was very friendly and helpful.

Anna R. on

Rating:

Excellent service and customer service at facility.

Diane H. on

Rating:

David and Tiffney are great!!! I been there since I moved from New Mexico to New Jersey now . I was very pleased now trying yo settle in more Thank-you again I will call and use the Truck when I hav

Steven T. on

Rating:

Tiffany was very polite, helpful and efficient. Thanks very much!

Marina R. on

Rating:

Excellent Service

Donna W. on

Rating:

Not enough characters allowed for complete review, but the storage facility gets 5 star, call center automatically referred to gets 2 star, if that.

ROSCOE R. on

Rating:

I always have a good experience when I come to this location

Jonathan Y. on

Rating:

All I can say is wow! We had a fantastic experience with the Maple Shade Facility when we did our one-way rental from Philly. Everyone was very helpful and the storage was great!! Many thanks!

Marina R. on

Rating:

Excellent storage facility. Wonderful team. Supportive and empathetic. They made my experience effortless. Tiffany an$ Travis are superb.

Melissa e. on

Rating:

I loved that I could access my unit at anytime. The facility was nice and I did not feel uncomfortable going alone at an off hour time.

Jean G. on

Rating:

The staff members are very helpful and friendly. The location is great - it's close to Rt. 38 and Rt. 70, a UPS store, Habitat for Humanity, and Honey Grow :)

Kimberly H. on

Rating:

Easy account setup process, loved internal climate control versus an outside unit and the close out process was also seamless. Would use this location again if I ever had a storage need.

Steve B. on

Rating:

Storage facility was excellent. Beware that if you need a trailer it may not end up being where they say it will be. Travis in Maple Shade helped me out big time in that situation.

Ken s. on

Rating:

We ordered Uboxes to our residence during a renovation and were very pleased with the process.

William S. on

Rating:

Just do what you are doing

Margo F. on

Rating:

Manager Tiffany consistently provided a very friendly, caring, comfortable atmosphere & environment for my storage needs. I always had peace of mind knowing my personal belongings were safe.

Katelyn M. on

Rating:

My experience was good because I never had to leave my house. I had my unit dropped off and picked up which made it very convenient. Easy to communicate with the driver if necessary.

dave k. on

Rating:

This facility was by far the cleanest and most professionally operated storage business that I have ever interfaced with. Great job to all your employees.

Melissa D. on

Rating:

The major issue I have is the fact that I was charged for a full month when I had the unit for a week. For that reason alone I wouldn’t recommend U-Haul to anyone or ever use them again.

Elaine L. on

Rating:

I had a very good experience in keeping my belongings at this facility. I would definitely recommend if anyone was looking for storage.

Kevin B. on

Rating:

Will use again if needed very clean and organized friendly service

maria b. on

Rating:

Clean and very easy to deal with. Entire experience was great.