Customer Reviews for U-Haul Moving & Storage of Newmarket

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Newmarket

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Todd S. on

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Customer did not leave a comment.

Kaleb H. on

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Alignment of the truck was VERY off and i had to hold the steering wheel at least 15 degrees to the left in order to keep the truck straight plus there was about 3 inches of dead zone in the steering wheel where it doesn’t steer at all. Additionally the window wipers were basically useless.

RICHARD D. on

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Alireza S. on

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Fast, friendly and clean

malorry K. on

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Ferenc M. on

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Roland K. on

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Jeanine C. on

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Quick and easy .. last minute booking! Amazing service!

Jennifer R. on

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DAVID M F. on

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Susanne and the staff here we always accommodating and always informed me of upgrades to security . The only complaint I would have is consideration for long term customers as in reduced rates .

Wayne H. on

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Arthur M. on

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Staff are always really friendly and helpful.

Adam B. on

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Mobile check in did not work. Could not get system to allow my birthdate. I had to check instore

anne L. on

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Customer did not leave a comment.

Carlo M. on

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Was able to accommodate me with a rental truck and exterior storage space at last minute due to a family emergency

Jackie French F. on

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Awesome customer service. Friendly. Professional. Polite. It was a very smooth experience with no stress!

Denis B. on

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Andrew W. on

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MASIL S. on

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I m very satisfied with your nice service Thanks

Todd W. on

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Just a bit of confusion about final charges on VISA statement where there was an extra charge. It turns out that it was a final adjustment and was fine. However, it would be good to be warned that the payment would show up as two charges on the statement.

CHRISTINE W. on

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Employee is excellent! Went above and beyond. Deserves a raise!

CHRISTINE W. on

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Employee was very friendly!

Wayne H. on

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Danny M. on

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Great experience, I look forward to using your services, again. Thanks.

JACQUES L. on

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Excellent service. Thank you very much.

Ian T. on

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Mobile app did not work for me, key drop box needs to be better labeled or easily found.

Brian P. on

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I have leased equipment from this location for the past 25 years which pretty much sums up how I feel about the team that serves you there! Keep up the amazing service!

heather D. on

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adrin F. on

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The folks at the Newmarket location were very pleasant to deal with. I booked my rental the day before by calling the phone number listed for this location, however, was connected to a rep in the USA. Her name was Tara, and, she made me feel like I had really interrupted her day. She spoke too quickly, sounded annoyed that I had not actually booked online and was generally not very pleasant. I ended up still booking a cargo van and a storage unit with U-Haul more because I had visited this location spoken to Marcel, who was also helpful. Perhaps a rating scale could be provided immediately after a phone call so the feedback can be viewed by management and there can be an opportunity for some timely coaching of the employee.

Marco B. on

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Register before hand and it speeds the process up and becomes very easy.

Andrea M. on

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I was surprised that the quote I got upon holding the van was quite a bit more when I picked up the vehicle.

Lynn C. on

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Seamless process

Joanne F. on

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Drivers door jeot sticking hard to shut. That's all

Marisa D. on

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Friendly staff.

Nick M. on

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Customer did not leave a comment.

Reza Z. on

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good support,

Terry S. on

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I used this location once again today. As usual, the truck was available and ready. The rental process took less than 10 minutes and I was on the road immediately. I have recommended this location to anyone who requires a rental many times! Thanks so much for your quick, friendly and accurate service!

BIN W. on

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Very helpful!

PATRICK C. on

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I have consistently received an excellent customer experience from everyone at the Newmarket U-Haul. They are a dedicated team of professionals. Thank you.

Mark M. on

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Yes

Ronald N. on

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Customer did not leave a comment.

BIN W. on

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More 10 foot Van.

Kelvin W. on

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Jk Q. on

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Edwin E. on

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Marcel is always friendly and helpful. He gives outstanding customer service and is a real asset to your company!

Danny C. on

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Michael B. on

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David F. on

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Cody was fantastic, very helpful and went above and beyond the call of duty..

Kevin L. on

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I didn't like all the text messages I was getting throughout the night and early morning. Next time, I think I'll just arrange the rental over the counter.

lawence B. on

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Just keep up the good work.

Annie Y. on

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Ted T. on

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Omid G. on

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Shannon K. on

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Fangting L. on

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Philip H. on

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Tracy W. on

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BIN W. on

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Peter S. on

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Daniel S. on

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No snow tires in snowstorm made for a trying day.

Rhonda D. on

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Make sure the truck doesn’t have brake issues or warn the customer about the brake warning light and audible alarm so they don’t stress and waste their time calling road side assistance.

Elizabeth B. on

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Susan H. on

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Staff were always pleasant and easy to work with. Facility was well maintained. I will recommend the Newmarket Uhaul storage facility to family and friends. Great team.

Tony R. on

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The experience was great,

Lindsay C. on

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Have another agent available during peak times to check in customers. Waited 40 mins in line, online check in did not save any time.

Ray G. on

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Great!

Daniel V. on

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Keep up good work

New Roads C. on

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Really easy to deal with and helpful. I appreciate them. Allan.

Silent Auction C. on

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Customer did not leave a comment.

Katherine B. on

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Nothing. Service was excellent

Silent Auction C. on

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Darryl J. on

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This has been our best experience with U-Haul. Scarborough locations should learn from you. Thank you for accommodating us on short notice. You were fantastic.

Philippe D. on

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Excellent service at the location once again.

Larry H. on

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Alain L. on

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Briar C. on

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Too many trucks around the perimeter lanes, which caused issues for the larger moving trucks on the four dates we loaded/un at the unit. Three should be more thought given to this.

Nicholas N. on

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Matt C. on

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Best Uhaul location I’ve ever used. When I arrived the vehicle was ready to go, keys in the ignition, heater was on, snow had been cleared off it. Perfect start to a long day. The staff at reception were friendly, helpful and easygoing. Great job.

Michele M. on

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Marcel always gives excellent customer service! Suzanne Has been more pleasant this year, too! Please address the mustiness of the lockers. Thank you!

Nicholas N. on

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Customer did not leave a comment.

Dave P. on

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Awesome service by the Newmarket group. The inclement weather caused a couple hours of delay for the truck return and, as the truck was not booked right after me, they granted me the extra couple hours at no additional charge. I was grateful for that and a wonderful gesture. I’ll book again at this location without hesitation.

Clayton L. on

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Carol L. on

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Debbie P. on

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A wonderful experience. Thanks.

Joshua D. on

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There needs to be more clear signage on where to park for after hours drop off. Somebody dropped there truck and completely blocked the entrance and exit. I had to leave my uhaul on the road and my car was blocked in. I had to call someone at 3am to come pick me up. Not the most pleasant experience after a long day of moving. Everything else was great.

Alison H. on

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The employee who served us was fabulous. He was by myself and was so crazy busy, but he was cheerful. I was very impressed with his service.

Tomi S. on

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There was limited space to park the truck and not block other vehicles. The location was a little too far but that was the only location available.

Jim P. on

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Fast, effcient service for pick up and drop off.

George H. on

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Customer did not leave a comment.

tracy R. on

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Jason B. on

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Silent Auction C. on

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Rick B. on

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Overall equipment was in good shape however small things like the attachment points on the rub rails need reattaching. I was difficult to find secure places to attach tie downs.

Scott C. on

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Very helpful. Thank you

David M. on

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Great service

Craig W. on

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Customer did not leave a comment.

Dawn T. on

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This was third time this year that we've used this location. All of our dealings with the staff here have been excellent. I would not hesitate to recommend them to anyone.

Jerry S. on

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Customer did not leave a comment.

Silent Auction C. on

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Carolina C. on

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Richard C. on

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Wasted and hour while attendant tried to process my booking, she couldn’t get the payment to go theough on my Simplii bank card. She was slow and the system won’t accept certain banks. I had to walk to the bank and get cash and then pay cash. Other attendant was fast and efficient, had the contract done quickly. Able Uhaul requested a cheque instead if cash for my refund despite me requesting a refund at able on the mobile check in, so I drove there for nothing and waited for the unbelievably slow attendant to process one customer and then tell me what he already knew because he looked it up before talking to me. I am very unhappy with how much time and money I wasted because of uhaul not being able to process my bank card and fr not following my request for refund.

Eiad D. on

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Staff was not friendly or courteous, really seemed like I was bothering them during their morning coffee. When I asked why they were asking all the same questions as my online preregistration, no answer was given and only that it was a requirement to rent the trailer. I will not waste my time with preregistration again. Why was a picture taken of my drivers licence, rather then a photocopy that could be returned to me at the end of rental.

Derrick S. on

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Staff were friendly, irritated by pressure from customers to get their rentals. Check out takes way too long. UHaul corporate fundamental problem. On customer ranted they had to wait 2 hours to get his van and wanted to get into a fist fight. Now he was crazy, but normal people were frustrated as well. Hard to imagine how frustrated that customer was to be willing to become violent????

saran A. on

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Very excellent customer service. The staff made everything so easy

Eduard G. on

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Parking at this location is scarce

Melanie B. on

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The young man who is at the desk is amazing—pleasant, efficient and composed even when there was a rush. The older lady was amazing too—she jockied trucks around quickly when people didn’t leave them where they’d been told to leave them. Staff was polite and helpful even though it was after 5pm on Friday night and there was a crowd. They processed that line up like champs. This isn’t how it goes at other UHauls. Even though this UHaul is further for me to get to, I’ll indicate I have a preference for this location next time I book a rental.

Pasqua N. on

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Thanks for everything!

ayube a. on

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A good experience.

Steven D. on

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Staff made a stressful day a little easier with their quick friendly service and the we're very accommodating.

Dave L. on

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I was happy with the service I received.

COLIN R. on

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Great place

Mark M. on

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No complaint at all. I really enjoyed the 24 hour access and friendly staff.

Jim S. on

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The staff at UHNM have been very helpful in meeting my objectives for an affordable, spacious, conveniently located unit in a very timely manner. This is by far the best of 3 nearby storage locations

Jacques A. on

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Staff was very friendly. Staff member came and gave us bottled water as it was a hot day. It was very much appreciated.

Sara H. on

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Is good

Se-Hyun Peter B. on

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Staff was friendly and very helpful. Easy to unloading to 2nd floor storage using elevator.

Daniel V. on

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Excellent service.

Aimee B. on

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Amazing staff!! So helpful, friendly and knowledgable!! Great experience!! Highly recommended!!

andy w. on

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Very helpful and friendly people! It was our first time there and we appreciated the advise and help!!

JANET C. on

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The staff are always professional and competent. I have rented trucks here frequently and the service for that is also excellent. The best storage facility in the area by far.

Farida A. on

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I was satisfied with the services provided.

Richard P. on

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Space is clean and it appears well looked after.

Pov L. on

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Best location is Newmarket!.

Kristy F. on

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I has a storage unit at the Newmarket location for 1.5 year's. The staff was always friendly and helpful on anything I needed or asked. Thank you to all the staff

Kelvin L. on

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good

Lisa L. on

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Good service BUT my UBox was unlocked when it arrived here; hinges were all broken off rendering the $40.00 lock I bought useless.

Dave M. on

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no issues, all good

Terry C. on

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Marcia B. on

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Staff were extremely accommodating. Won’t hesitate to return for storage solutions and/or vehicle rentals

Louise N. on

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Storage unit was clean and well maintained. Accessiblity and the use of trolleys was very good. This is the first time i have rented a storage unit and so far, it has been ok.

Wayne T. on

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great service

Olga O. on

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Uhaul is the best !!!

Beverly M. on

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Thank you...

Bonnie C. on

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Very accomadating, friendly. Pleased with service.

DEENA B. on

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My storage fees increased by 50% in a year. Co-incidentally this was a few months after my unit was flooded due to lack of maintenance (no heat) in the U-Haul building. I was a customer for 5 years.

NIKOLAY U. on

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Good service!

THOMAS M. on

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Im suing you stole stuff from my unit and I refused to pay and now you want to sell my unit to cover it up. I will be posting tbis info online i have already talked to the paper. You will be paying.

Francis B. on

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My only complaint was I went in to give the staff my keys to access my unit as per the head office phone request because of reno improvements and they inside units keys were not needed.

Deanne L. on

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Good experience

TABITHA C. on

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i had a wonderful experience with this location. i would definetly recommend this uhaul facility to family and friends.

Josh C. on

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Good staff.

Cheryl M. on

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Always courteous and very pleasant great to deal with. Thanks guys your awesome

Bobbi Jo D. on

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Thank you for all your help

Asli M. on

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The staff is great !

Earl P. on

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Very nice place to rent from.

Mark S. on

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Will use it again