Customer did not leave a comment.
Ibeth MCustomer Reviews for U-Haul Moving & Storage of East Paterson
838 Market St
Paterson,
NJ
07513
(15 MINUTE CUSTOMER PARKING ONLY * NO PARKING ONSITE *)
(15 MINUTE CUSTOMER PARKING ONLY * NO PARKING ONSITE *)
Services at this Location:
Contact Us
838 Market StPaterson, NJ 07513
(15 MINUTE CUSTOMER PARKING ONLY * NO PARKING ONSITE *)
Services at this Location:
Office Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 7 am - 6 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
This location was great. The rental went smoothly. The trailer worked perfectly. My only complaint is that on the day of pickup, the reservation said to go to a different U-Haul location. When I got there, they said that they didn’t have the trailer and would look for another location. I was then asked to go to the second location. That part was poor. But everyone was nice and helpful.
Ilan D- Rating:
- 1.0
Not good
Matthew K- Rating:
- 3.0
Fresh paint on the entry line of the box stained my stuff !
Eddie E- Rating:
- 5.0
Customer did not leave a comment.
kathryn g- Rating:
- 3.0
Just wish there weren’t so many fees for extending a rental a few hours. Also the worker when I picked up the truck did not explain how to use it at all and I had to ask. Gas was very low and was not enough for the trip.
Sabrina V- Rating:
- 5.0
Customer did not leave a comment.
ALEXANDER N- Rating:
- 5.0
Professional
DAVID H- Rating:
- 1.0
Not only was i unable to do after hour pick up...they charged me for three days when I only had the truck two...and free extension. They tried to charge me over a hundred...asked for a manager to call me multiple times and still haven't heard from.anyone
sherry r- Rating:
- 1.0
Customer service suck. The young lady had about five ppl waiting to reserve a truck meanwhile she outside cleaning a truck! To top it off my uhual truck the brakes were bad, the key kept getting stuck 🤦🏿♀️ in the ignition. It was overwhelming and overall not interested in that location ever again.
TRENISHA J- Rating:
- 2.0
Upon returning the trailer - there was no one available to remove it from my truck despite being told they will be there to assist. As a result I injured my hand trying to return the trailer to the parking spot and was left to lift the entire weight of the trailer myself. Staff was rude and unhelpful (aside for the gentleman who helped me with the pick up.)
Anthony C- Rating:
- 5.0
Bien
Ignacio M- Rating:
- 1.0
Rente un dia y me cobraron 2 por negligencia del local, hice el dropoff y entregue las llaves y no cancelaron el servicio, lo hicieron al dia siguiente y me cobraron otro dia. El servicio al cliente solo da excusas y no resuelven.
Juan F- Rating:
- 2.0
Coordinate logistics for my original location pick up. Will never use U-Haul again. Penske is in my future :)
TAYLOR D- Rating:
- 1.0
Theres this lady that works in the afternoon. That made a charge without me being aware. Recommed but be aware.
Bryan R- Rating:
- 1.0
the truck we were given could not be unlocked from the drivers side so we needed to unlock the passenger door and reach across to unlock. the steering / alignment as off and pulled to the right. I raised the issues to the attendant and he agreed to refund half the cost, he told me i should have returned the truck. I am a hocye coach and very busy during the wekeend, my assistant coach drove it the first day so i wasnt aware of just how dangerous the vehicle was
Jeremy B- Rating:
- 5.0
Everything was good
ARIEL M- Rating:
- 5.0
Customer did not leave a comment.
jahmier l- Rating:
- 5.0
Customer did not leave a comment.
Pamela S- Rating:
- 5.0
Todo muy bien me encanta lo servicio de uhaul
JOSE M- Rating:
- 5.0
Customer did not leave a comment.
LOUIS T- Rating:
- 5.0
Exelente
WELLINGTHON R- Rating:
- 5.0
Good people
Julian a- Rating:
- 5.0
Customer did not leave a comment.
Dennis D- Rating:
- 5.0
The associate present at the time was alone yet was very attentive and professional. Helped me a ton! Shout to out Julio (I believe this was his name).
Joseph C- Rating:
- 1.0
The most disastrous experience of my life, I would never recommend using this company They charged me twice and I only used the charge for 2 hours and I didn't spend more than 10 dollars on gas and they charged me $168 in total No, very bad experience
Danny F- Rating:
- 5.0
Customer did not leave a comment.
STARLIN H- Rating:
- 5.0
Customer did not leave a comment.
ALBERTO E- Rating:
- 2.0
The vehicle was clean; however is was very old and and had issues with rear diver tires.
ANGELO R- Rating:
- 5.0
El servicio fue bien
STEVEN M- Rating:
- 2.0
El vehículo no estaba marcado bien el combustible oh el personal está poniendo los que ellos quieren
JUAN P- Rating:
- 5.0
Customer did not leave a comment.
CHARLIE H- Rating:
- 5.0
Customer did not leave a comment.
Miguel C- Rating:
- 5.0
Customer did not leave a comment.
JOSEPHINE S- Rating:
- 5.0
Todo bien
YERIBEL V- Rating:
- 5.0
Customer did not leave a comment.
ANTHONY D- Rating:
- 5.0
Customer did not leave a comment.
PARIS W- Rating:
- 5.0
Good service
JORGE Z- Rating:
- 5.0
excelente
Napoleón d- Rating:
- 5.0
Customer did not leave a comment.
KRZYSZTOF L- Rating:
- 5.0
People very knowledgeable and polite.
WILFREDO V- Rating:
- 5.0
The staff who attended me is very attentive and helpful, willing to solve any doubts about the pick up and drop of the car, everything was very clear and fast
Carlos A- Rating:
- 1.0
Rented a 6by 12 trailer when I picked it up whole thing had snow in it. When I got to the move I shoveled it out to find out the whole bottom was covered in oil that got on everything I moved.
MICHAEL T- Rating:
- 5.0
Customer did not leave a comment.
MATTHEW F- Rating:
- 4.0
Notify the costumer before they leave if more charges are gonna occur
JAMES S- Rating:
- 4.0
Customer did not leave a comment.
JOSE A- Rating:
- 5.0
Great service…
JORGE D- Rating:
- 5.0
Everything was good. Everything was very taken care of.
LARRY W- Rating:
- 5.0
Nothing everything was good
WALTER B- Rating:
- 5.0
Customer did not leave a comment.
JUAN O- Rating:
- 5.0
Muy bien Servicio el muchacho de la recepción muy educado y buena persona .
VICTOR C- Rating:
- 5.0
The lady that offered me the moving services was very kind and did an amazing job getting me situated.
ARIEL L- Rating:
- 5.0
Customer did not leave a comment.
ANTHONY C- Rating:
- 1.0
I was charged twice I received it through the app and got charged at the place saying they don’t see the payment go through every time I do U-Haul it’s always some bull shit
LINO P- Rating:
- 3.0
Truck was snow covered. Probably rare in NJ, but coating it would have been helpful.
CARL A- Rating:
- 5.0
Good service, friendly employees.
RODOLFO F- Rating:
- 5.0
Customer did not leave a comment.
MANDEEP L- Rating:
- 4.0
Customer did not leave a comment.
ANASTASIA D- Rating:
- 5.0
Customer did not leave a comment.
Tamara K- Rating:
- 3.0
The young lady was not friendly especially upon my returning of the vehicle as I brought it back early saving some money but she stated it was the original agreement but that was incorrect as I received my receipt just needs to be more accurate Pleasant
CARL P- Rating:
- 4.0
Customer did not leave a comment.
CECILY B- Rating:
- 5.0
Customer did not leave a comment.
JUAN A- Rating:
- 5.0
I don’t have any negative feedback. The employees were quick and efficient. I am completely satisfied with my experience.
RYAN N- Rating:
- 3.0
Customer did not leave a comment.
RYAN G- Rating:
- 5.0
La atención al cliente en persona podria ser mejor gracias 🙏💯
FRANCIS O- Rating:
- 4.0
The gentleman at the counter was extremely helpful got me out of quickly Great customer service Thanks Tim
TIMOTHY M- Rating:
- 5.0
Me encantó el servicio
MARIBEL P- Rating:
- 5.0
Customer did not leave a comment.
YSABEL M- Rating:
- 5.0
Customer did not leave a comment.
FRANKLIN O- Rating:
- 5.0
Customer did not leave a comment.
MARIA R- Rating:
- 5.0
Customer did not leave a comment.
ANDERSON C- Rating:
- 5.0
Todo bien
SEGUNDO C- Rating:
- 4.0
Equipment (open motorcycle trailers) needs to be upgraded......
STUART Z- Rating:
- 5.0
Mantener todo esta es una buena idea para continuar el buen servicio
SEGUNDO C- Rating:
- 5.0
Customer did not leave a comment.
ANA L- Rating:
- 5.0
Everything it is nice , perfect
ALEXANDER A- Rating:
- 5.0
Customer did not leave a comment.
ARLETTE P- Rating:
- 5.0
Excellent service, highly recommended
EDWIN O- Rating:
- 1.0
I was charged 372.46 for miles that I didn’t use I only went from market st in Paterson to north 5th then Belmont Ave did 2 trip's on Belmont and then took the rental back to market street they said I went 157 miles
VICTOR G- Rating:
- 1.0
Lower prices and stop over charging
MALAYJJA H- Rating:
- 5.0
Nothing you guys are the best
ALEJANDRO B- Rating:
- 5.0
Keep the good work
Guillermo M- Rating:
- 4.0
Customer did not leave a comment.
ARLETTE P- Rating:
- 2.0
No hay personal para despachar rápido aunque hice la reserva por teléfono
IGNACIO B- Rating:
- 5.0
Customer did not leave a comment.
LEIDY C- Rating:
- 4.0
Lo primero que quiero es agradecer por la amabilidad y la atención al cliente. También creo que es un medio por el cual podemos hacer resolver nuestras labores y de la misma manera economizar un poco de dinero. De mi parte recomiendo esta gran compañía de transporte y mudanzas.
CARLOS M- Rating:
- 5.0
Customer did not leave a comment.
TIHANA C- Rating:
- 5.0
Customer did not leave a comment.
WILLIAM V- Rating:
- 5.0
Customer did not leave a comment.
GRACE M- Rating:
- 5.0
Customer did not leave a comment.
KARL Q- Rating:
- 5.0
Customer did not leave a comment.
DARRYL S- Rating:
- 1.0
Costumer service upon return was the absolute worst I've ever experienced.
DIANA E- Rating:
- 5.0
I use this location on a regular basis, at least once a month and I do not have any issues with anything. Thank you
PAMELA S- Rating:
- 5.0
Customer did not leave a comment.
Ibrahem C- Rating:
- 4.0
Customer did not leave a comment.
Ruben D- Rating:
- 5.0
Customer did not leave a comment.
FELICIA G- Rating:
- 1.0
The person I dealt with was rude and lacks customer service experience. I was able to talk with the president of the company and the manager and got things worked out but Yiery was by far the worst experience I have had at U-Haul.
NADIAH W- Rating:
- 5.0
Customer did not leave a comment.
PALMORES M- Rating:
- 3.0
The trucks need maintenance. The brakes were slightly delayed and noisy. Not at all pleasant.
HUGO V- Rating:
- 5.0
Excellent Very good 👌👌
SIXTO A- Rating:
- 5.0
Customer did not leave a comment.
DIONE D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Andrea B | First Impressions- Rating:
- 5.0
My Storage room in Paterson was just what I needed. Employees are always nice and there for you. if you have a need for storage in Pattison consider market Street well kept
Barbara C | Overall Experience- Rating:
- 5.0
Storage was a perfect size for temporary, but had to move up to a bigger storage space. Thanks you
Angie R | Overall Experience- Rating:
- 5.0
Service was excellent and fast. Was in and out in 30 mins or less.
Angie R | First Impressions- Rating:
- 5.0
Excellent job.
mohamed s | Overall Experience- Rating:
- 5.0
The customer service was above average. David was helpful and he made sure I got the service that was needed. He explained all the details and there was no hidden cost. Thank you David and Asia...
April G | First Impressions- Rating:
- 5.0
I love the services
LETICIA B | First Impressions- Rating:
- 5.0
Great Customer Service
stephanie p | First Impressions- Rating:
- 5.0
Very respectful staff and understanding and helpful
cassandra c | Overall Experience- Rating:
- 5.0
Customer service was excellent & everything went smoothly.
amani r | First ImpressionsAdditional Services at this Location
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