Customer Reviews for U-Haul Moving & Storage of Paterson

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Paterson

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Tyrone H. on

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I rented two vehicles within 1 week for out of town use. The first rental was a 10 ft truck. The ride was terrible for a relatively new vehicle. The ride was very poor. The second complaint was my reservation was cancelled and I was told that ai would need to drive to Bronx NY from Pat N J for a trailer. I received different information each time I talked with a rep but she was not calling from the location , control site I think. I had reserve a 5’8 . The next day I was contacted and told that I would receive a 4 ‘ 7. Terrible experience !

mohamed s. on

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Excellent job.

Gregory S. on

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Friendly staff and fast processing time! Had my trailer hooked up and ready to go in no time. Next time I need to rent, I'm renting from U-Haul of Paterson!

David S. on

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Customer did not leave a comment.

Luisa R. on

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Don't have us wait for such a long period of time. Explain clearly instructions. After conversation with main office, asked them what amount they were charging me. They told them to charge me what they originally asked me for. But they didn't follow orders and charged me a penalty for something I didn't have knowledge of. I paid but will never go back there again.

Luis S. on

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Everyone needs to have a driver's license cause with only one person that can move your vehicles returning your equipment and putting them in the right location is not possible for any more information you may contact me so I can explain myself

Jeannot B. on

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DONALD W. on

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abdullah A. on

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It took me 15 min to get the van and to return it and that was included in the time. The total time was 1 hr 42 min but in reality it was only 1 hr 12 min. I was charged $97.42 for that time! Imagine I was using it the whole day! I would probably have to pay nearly a thousand dollars. This was way too overpriced for the amount of miles I used (29) and I only used less than 1/8 of the gas. I would not recommend Uhaul, especially this location, to anyone! There was only one guy working in and outside of the place! It was a terrible experience and it was a waste of my money. I should have went somewhere else for a moving van. I was just picking up a table and some chairs and payed almost $100 for it. Never again.

Toni R. on

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The truck we rented, the breaks weren’t working and I was at risk for my life and when we returned it we found out it just came back from the auto repair shop but they didn’t test drive it before giving it to a customer.

monica S. on

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I received a very disturbing text Freon the general branch manager Bruce after hours. I’m so disgusted with this location........ on top of all the disrespectful employees having personal loud conversations amongst each other even talking to the employees who were working. Slow pace atmosphere

Joseph F. on

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Nothing, with the access to online registration it's been a very good process of getting a job done.

Nidia A. on

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Ines R. on

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Miral G. on

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corey S. on

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George O. on

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The clerk's need to listen

Brittany K. on

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HORACE M. on

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Ora B. on

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Edwin R. on

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Jeniffer D. on

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Best customer service!!!

carlos H. on

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John Michael L. on

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This location served me well, however as a result of the inability of UHaul to commit to the originally contracted truck followed by the truck not showing up at the location at 245 market street, I was forced into a 15 footer. This caused me 2 trips in lieu of 1 trip, my moving labor cost me an extra $300, and although uhaul issued a 50 credit, this was the worst truck rental experience I have had with Uhaul

Valentin P. on

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Naijor C. on

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roberto B. on

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Excellent service

steven B. on

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Chambers W. on

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Special milage price for long rentals.

Joseph B. on

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July O. on

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WILKIN V. on

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Drove a Brand new truck. Thanks for the privilege

Rogelio R. on

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JEROME J. on

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Jeffrey S. on

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william E. on

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Seguir siendo como son (amables y muy profesionales)

April G. on

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The customer service was above average. David was helpful and he made sure I got the service that was needed. He explained all the details and there was no hidden cost. Thank you David and Asia...

sigifredo A. on

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Allan B. on

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Excellent service will use again when needed

Paul K. on

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eduardo B. on

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I got over charged for gas when I drop the truck over the gas was over they gave it to me. Charged me 18 dollars to steal from me for gas.

KATHERINE P. on

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Great customer service and fast

marilynn W. on

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Customer did not leave a comment.

amanda R. on

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Nothing needs to be changed at all. Everyone was awesome. I had a great experience since all the lazy people who were working there when I was working there aren't there anymore. Keep up the good work Bruce you are the best!!! ??

Philip V. on

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More help at this location! (i.e.) In the mornings up till 9 am. The owner manager is by himself. One customer at a time. Yesterday afternoon, the equipment was lined up for return from the check in ramp, backed up onto the street. I was able to return my trailer threw a hole in the side street. more counter & Hook up equipment checkers would make things go a LOT faster!

Geraldine G. on

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no comments

ivonne T. on

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One thing I didn’t like they call me saying I didn’t return the truck I think they should check the system first before calling client telling them they didn’t return the truck

wandys C. on

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josette W. on

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Steven K. on

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Yarybel L. on

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The manager was so friendly and helpful. Except el joven que nos ayudo en Passaic aparte de que no nos dio un buen servicio nos cobro 31 dollar en mi tarjetas por unas luces que no compramos por qué el no nos pudo ayudar con lo que fuimos a rentar entonces luego fue que nos envió 20 mas lejos hasta Paterson donde el manager fue muy amable y nos ayudo con todo.

Jerome S. on

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Nate R. on

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From the scheduling to the drop off.. it couldn’t have went smoother

Ramona K. on

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victor M. on

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Michael C. on

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The truck was dirty with trash left behind from previous usage.

Alberto H. on

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Bill G. on

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The Service was Great! Bruce and his Team always do a great job. That is why I always use U-Haul and go to the 838 Market Street Paterson, NJ location.

Franci C. on

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Very nice great company and service good company

Pedro R. on

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oriana G. on

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The person who helped me was unprofessional and clearly doesn’t care about his job. Made us wait 40 minutes to pull our truck up and completely just forgot us.

Arlette P. on

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Craig S. on

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The staff is very professional and friendly.

Kerry G. on

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The guys here went over and beyond to make sure our experience was great. We had a couple of unexpected issues going on but they worked with us to a good outcome!

Doron M. on

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juan S. on

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To explain things about contracts a little slower. Everything is so fast, you can even remember what happened.

Carlos Y. on

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dave H. on

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To hard to get to

maureen R. on

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Lance F. on

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My reservation/pickup location was changed no less than 4 times and finally I begged to get a truck at 7am for the moving day and it was horribly dirty and smelly- and WAY too small. Your recommendation of a 10ft truck for a 1bd apt is GROSSLY inaccurate. The moving blankets were damp and gross. I emailed uhail with no response and will never use you again.

BRIAN K. on

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It was obvious it was very understaffed, very long line. one guy doing everything. My Father had few instructions.

Richard S. on

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I had a bad experience with hitch installation. Made an appt. a week in advance for a Monday morning install. Got a call at 6:30 Sunday night telling me they couldn't do it at this location and couldn't do it until Wednesday at a different location. I had to pick up the parts and take them to Pep Boys. At least I should have had more notice. Otherwise, the store manager in Paterson was fantastic!

Andre C. on

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Slow Un prepared and UHaul at 19.95 but really over price is at the end of the day it’s almost $100 for four hours rental.

Oscar H. on

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Once again, Uhaul moves the pickup point at the last minute adding mileage, cost and time to my rental. Sorry to say this happens almost every time I rent. If there was ANY alternative to your service I would use it.

LETICIA B. on

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I love the services

Ashley H. on

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Have the truck at the scheduled time.

Santos D. on

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Customer did not leave a comment.

Juan M. on

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Victoria B. on

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This was my first time using the U-Haul app. I asked the service provider if there was anything I needed to do on my end; he gave me the keys and told me I was set. My truck was blocked in by other U-HAUL trucks and needed assistants with creating a way out. After being on the road and going to drop the truck off (One-Way drop off) at the end location, I received a call that they didn’t process my check-in and I was technically driving without a contract. The Ocean Grove location had zero information of my truck and confirmation number.

johanny M. on

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Customer did not leave a comment.

Kenny D. on

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Customer service agent charging items that i did not receive

leslie C. on

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Fix your online program. I wasted over an hour of my time and three other peoples time just waiting at the place because the computers were "down". We had a prior reservation and everything.

Laura P. on

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Horrible experience! We were in line for an hour!! I am extremely disappointed. The last time we rented a truck from U-Haul we were very pleased with the service. Never will we rent from this location again.

Juan M. on

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good customer service

stephanie p. on

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Great Customer Service

Thomas A. on

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Customer did not leave a comment.

Gabriel G. on

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roy C. on

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Arlette P. on

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Always receive excellent service at this location.

Harold P. on

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Customer did not leave a comment.

KENYA K. on

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Although I checked in ahead of time I still was made to wait along time to get my key from the worker!Once I located my van it was not ready for me it was blocked in by several other trucks which I have pictures of so I had to wait on the to move other trucks to get my uhaul out.Your staff did not seem to care at all!!

Chuck R. on

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Customer did not leave a comment.

Salim A. on

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Ty

Tian G. on

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Daniel O. on

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The only negative is that they never sent my confirmation email stating that the rental was dropped off even though I was told I would get an email

Kelvin C. on

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none

jesse M. on

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Our rental was a one way from NJ to PA. Please, don't wait until 2 days before pickup and then change the pickup location. The original location, that was confirmed, was a 10 minute round trip from our previous home. This new location was more than a 50 minute round trip, not to mention the obvious inconvenience, but also the added fuel cost for us that was not only for our personal vehicle, but for the rental truck also.

Jose B. on

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nicole B. on

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Cheryl M. on

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niraj B. on

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Terrible service from u haul. Ruined my whole day and cost me extra due to the return service.

Damir M. on

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Dropped off after hours and felt very unsafe.

JOHN K. on

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Was there in and out in ten minutes excellent service , person who took care of me was professional courteous friendly

marci O. on

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Very familiar with this location...very well kept.

cassandra c. on

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Very respectful staff and understanding and helpful

amani r. on

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Customer service was excellent & everything went smoothly.