Customer Reviews for U-Haul Moving & Storage of Trenton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Trenton

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Fleurant T. on

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BERTRAM U. on

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The office rep Mr.Alex very nice and job well done in that Trenton

Mir Shahnewaz A. on

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christopher O. on

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Stephen F. on

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Talia L. on

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Charles D. on

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tony M. on

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Reserved a 5x8 trailer and when I arrived They did not have it but was able to offer bigger 6x12 at no addition charge. No problem with the equipment. BUT: Upon dropping off the trailer the person who unloaded the trailer unhitched it and rather than letting me pull my truck out of the way he used the dolly to move the trailer and hit the back of my truck hard leaving about a 5” long deep gouge in the tailgate and corner of the bed. The guy who did it didn’t really say much just apologized and said he’d get me their insurance information. Note: this happened 11/14/19. I waited until the claim was processed to see the outcome before writing this. I went through the insurance claims process and was told to go to a shop and get a quote and they would get it approved by uhaul and send out a check. I got a quote from a reputable local dealership and submitted the quote estimated repair cost was $2115 due to fix and repaint. I received a response back that Uhauls assessors estimated the repairs at $1200 based on the picture and that was what they were sending a check for. So me taking it in for an estimate was pointless. Now they want me to take it in for repair With their estimate and have the dealership contact them. I called the dealership and they advised if I do that and uhaul decides not to cover the remaining cost I’m responsible for it or they will not release my truck. Absolutely ridiculous that I potentially may need to put out anything to fix what uhaul damaged or have my truck stuck at the dealership while they hash out the details. I will never rent another item from uhaul. If you can’t make it simple and cover the cost of the damage cause by your employees then I will never give this company another penny.

rosalee R. on

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Not a thing. It was a last minute rental, the gentleman handling our rental was very calm and patient. Thank you very much for being reasonable as well.

Gwendolyn M. on

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No complaints. Thank you for your service.

tejaswi G. on

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Ana R. on

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Great service

Shirley M. on

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Nothing, it was so easy and the employees were friendly and quick.

Dawn C. on

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David C. on

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Fast and no hassle return. Friendly, efficient, and knowledgeable staff.

Cheryl V. on

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The gentleman at the counter was excellent. His customer service skills were excellent!! Thank you

Melysa W. on

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Great customer service!

Starr O. on

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The associate that helped us was rude.

Jery I. on

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I am totally satisfied with the services received, the store manager at Trenton, Brunswick Avenue Was Professional and well mannered.

Shyamoli P. on

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The truck had a leak in the roof, no blankets were available even though reserved.

EDWARD M. on

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JOHN R. on

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Having a 1/4 of a tank of gas to star witht is nothing more that a "money grab" Don't do it!!

Vivian B. on

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gregory B. on

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I had no problem with the pickup location employees. My only issue was that I had to drive 15 miles out of my way to get the truck. I had a uhaul storage unit in Hightstown Nj, but had to go Trenton nj to pick up the Truck. Fortunately the young lady at Hightstown worked it out.

Jamar D. on

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Mark H. on

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The service member was very polite and helpful.

Sylvia U. on

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Carl M. on

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The services was excellant and all the employee's treated me good

Bradford Y. on

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It was so easy, we will use U-Haul for anything that we have to move in the future. Also learned that this location fills propane tanks for our grill, very convenient!!! Thanks Again!!!

David H. on

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Good

Thomas C. on

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Shanikia P. on

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They are in need of more staff waited about 20 mins to get some help there was only one person working and several customers.

Thomas B. on

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Excellent help from U-haul employee.

Mayra G. on

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They don't have good customer service, especially the person who assisted me

Nkeitha M. on

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Always helpful and great customer service

Thomas C. on

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LEVI M. on

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Marilyn S. on

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I had reserve this location at another location and was only informed the day of pick up that my reservation was at another location. I had to drive 5 miles more to pick up and drop off the truck so in turn I was charged more for mileage and gas. the location I reserved was Pullen's Garage and my pick up was Trenton.

marcin K. on

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Joseph K. on

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John J. on

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Ahmad the manager is one of the best people I've seen handle an operation. He is an asset to the community and I go out of my way to give him my business

Tyrone M. on

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The store was very small compared to other U-Haul centers I been. But overall the guys working there were very friendly and knowledgeable. 2 thumbs up.

James H. on

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Farah V. on

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Give proper information direction

Sarah W. on

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Miguel O. on

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Narsisa C. on

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In the future, I will also go to this location to rent a truck. Tracey was excellent with us. Very professional and kind. Thank you. And, will recommend my family and friends to this location.

KIMBERLY W. on

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RANDY C. on

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Leann S. on

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Excellent experience. Having moved several times, I've used U-Haul. However, I have to commend the young men who run this branch. Tracey was courteous and offered great tips, truck was pulled in front, another young man, offered me his hand to assist getting in the truck - both were just gentlemen. Probably not a required skill, but so very appreciated, especially in an unexpected place like a truck rental location. And I noticed each customer was given the same level of respect and courtesy. Great crew!

kathleen C. on

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Excellent service! Very friendly and accommodating even for early Sunday morning. Would recommend to anyone for their transport and storage needs.

Steven M. on

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Luis C. on

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Philip L. on

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Very efficient

Olivia H. on

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only needed for an hour. prices too high

Steven M. on

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Kasey W. on

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Nick C. on

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Employee is very efficient and helpful

Steven H. on

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Vivek S. on

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5/5

Alecia D. on

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Rigoberto C. on

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Amira B. on

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Stephanie F. on

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Guy at front desk was wearing glasses. That is rude when you are dealing with people. He also took a personal phone call that is also rude. Just simple customer service etiquette.

jeff M. on

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There was only one person working at this location and he had several customers waiting to get service

Mike W. on

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Pleasantly surprised, A-1. Service!

Jeffrey P. on

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alfonpso P. on

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Keep up the excellent work Thank You

Sulaiman K. on

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Great, friendly service.

FRANK G. on

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Lucy H. on

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this was a great rental experience. Customer service was outstanding. the vehicle rented was perfect for my needs. the Staff member at the location was helpful, pleasant, and efficient. I can't say enough nice things about him. thank you!

Doug K. on

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Shonda G. on

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Aundra G. on

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Doing a great job

MADHAVA I. on

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good

Corrine G. on

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Scott M. on

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Jose A. on

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Johnson M. on

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N/A

Anthony A. on

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deepali T. on

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Willie H. on

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N/a

Kevin D. on

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Vivian B. on

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Douglas J. on

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Nicole C. on

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okey S. on

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Please reduce the rate on the mileage

Ron G. on

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Overpriced and the website booking was deceitful. Will be using Home Depot from now and on.

barry S. on

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Peter B. on

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Everyone was helpful, but the dolly we had reserved was not available. Also, we had to pay for 6.5 gallons of fuel to refill the van and only drove 37 miles. It was not as full as we were told it was. I informed the kind gentleman who helped me but he said there was nothing he could do.

TUERE B. on

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Allison D. on

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Our sales associate was great, certainly knows his job well and was extremely professional and pleasant. The 26 foot truck was in great shape and was obviously well maintained. The whole experience, minus the physically moving a 3+ bedroom worth of stuff of course, was perfect. Highly recommend this particular location.

Eva N. on

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There was only one staff person on duty! He was very kind! His computer kept freezing up I felt sorry for him But, he did persevere!!

JOHNSON M. on

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N/A U-Haul...Simply the best.

Kenneth O. on

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There was a systemwide issue that made it take 45 minutes to get through the rental process. Then the quoted price appeared to be much more than the quote amount.

vonda S. on

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-

Paul B. on

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Regina L. on

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There was a system problem which caused delays in expediting services and tit also caused issues in verifying reservations. The customer service guy was very explanatory and apologetic but people were becoming impatient and irritated not knowing if they could get what they came for.

Rustin D. on

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Don’t cancel orders without contacting a customer (especially after you sent confirmation texts and emails)Have better phone support and don’t disconnect people from support chat when they need help the most. Just don’t be terrible at your job.

Jose A. on

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Mauricw L. on

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AWESOME

DJuana H. on

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Won’t ever use uhual again!

Mona M. on

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Courteous and efficient. One fellow agreed to attach the lock as we had an appointment to get to. I have the card and one key. He has the other. Could you please mail that key to me: Mona McCormack.

Chantal P. on

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Your service. Very good customer services waas excellent with a very warm welcome.don't online to longe.

Roxanne C. on

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Ahmed is the best!

robert l. on

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The staff was great and very helpful on both sites from pick up and delivery.

ARMENUS G. on

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Can customer be given the opportunity to participate in a prize or draw einning event every month?

yingkai w. on

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The general manager of U-Haul Trenton was really helpful and knowledgeable. He is also friendly and warm-heart. He went beyond to help me resolve the trailer issue by switching to a van.

robert l. on

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Reps are nice and willing to help!

JAMES W. on

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U-haul equipment always blocking your unit when you go to access your things.

Robert Y. on

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Professional service

valarie s. on

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I didn't use the Brunswick Ave location. I am not using any storage there either. HYANNIS locatio couldn't find Buxton's Storage on Ferry Road, Ewing, 08618. Had to correct by calling UHAUL.

Michael K. on

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Could better understand U-Box.

jOHANA G. on

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Good service

Thomas Z. on

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Prompt and flexible service. Thanks!

lauren i. on

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Wrong info/staff re:1month free rental/storage w/ 1way truck rental meant my being charged for 1month storage(almost $100);said didn’t matter if storage was at end/start facility/ok if 1-2days early

debrora b. on

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The manager never got back to me in timely manners regarding my storage unit when i lost my key to lock. Due to poor customer service and inconvenient hours unable to move out of storage in time. FEES

Gabriel S. on

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Staff was helpful. Storage unit leaked and damaged some belongings. Large garbage pile next to the unit.

Jeffrey R. on

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Great men of character who were able assistants.

Chanise B. on

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Great customer service experience.

JOSEPH E. on

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I am very satisfied with the customers service and assistance. I would definitely recommend someone to uhaul Trenton Nj