Customer Reviews for U-Haul Moving & Storage of West Speedvale

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Speedvale

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Gunter L. on

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Blake M. on

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I like this location and have always found the crew friendly, helpful and knowledgable. I leased a small van with pull out ramp that only had 1/4 tank of gas, this can happen sometimes but, it just means one has to deal with gassing up even before they start and, usually when we pick up a truck the level of fuel in the tank is "usually" in my experience with UHaul there is comfortably nearer "at least" 1/2 a tank so one can commence their use knowing that there is enough gas to get to a preferred gas station. In my case, there was a real concern as my leased vehicle was so underpowered I could very likely run out of feul? It is also the first time I lease a unit that was not really very clean.....good group of front line employees though!

Margarita D. on

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rob G. on

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The vehicle did not have snow tires....it is January and Winter... The plate shows it is from Arizona I had to have the vehicle pulled out from a loading dock that had snow on the ground When I mentioned this to the Manager....he just shrugged it off.. ..."Uhaul doesn't spend money on snow tires." I said this is a dangerous practice... So I am not pleased with this "lax" additude. I am also out of pocket 100$ to have it pulled out Rob

BRIAN A. on

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Sandra I. on

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Jonathan M. on

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They didn't scrape the windows or windshield for us like they said they would when bringing us our 15' truck. Then the rear door was frozen shut too when we went to use it and had to come back just for them to crow bar it open. Expected this to be handled before receiving the vehicle. Then the WORST part was that the vehicle was at a 1/4 tank when we got it and we filled it up before coming back and upon arriving back at UHaul it was literally a hair under the 1/4 tank mark and he said it wasn't good enough, so he made me drive a 20 minute round trip just to put $3 of gas into it otherwise he said he was going to charge me a $30 surcharge. WHAT A JOKE!!! The younger guy at the front desk was helpful at least, but the older guy was brutal.

Christopher S. on

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The reservation was not ready at the booked time. Apparently I was left a voicemail changing the time (even though it was guaranteed). I was not notified by email. I was not given the guarantee fee. Extremely poor service. I rent very frequently and will be looking for other options

Glenn S. on

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Not make me wait 45 minutes when I get there to get my vehicle.

Frank S. on

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Rajesh M. on

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Paul M. on

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good experience, staff professional and courteous

dave E. on

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Brandon and his team always go above and beyond for us. Never a problem and always makes sure we have what we need. If he doesn't have what I need at the time, he finds it and arrange schedules as needed. They are great to deal with and easy!!

Justin B. on

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Michael R. on

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Would have liked the lights to work on the trailer? The attendant checked them but they were not working. Had my vehicle checked and the vehicle was fine and it was on the trailer side.

Yvonne P. on

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Everything was great! Easy to pick up and drop off.

Dragan K. on

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Raymond S. on

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Dean B. on

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Guy P. on

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bill B. on

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Nothing!

Todd L. on

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Truck in cab and box were clean and in great working order. Rented twice at this locationand would again.

Margaret S. on

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sally C. on

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Jim B. on

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Although this specific site was very helpful, I was very dissatisfied by the overall rental experience. I booked and confirmed a trailer pick up in Kitchener (just at the corner of my street) and only 18 hours before my scheduled pick-up time, I was called and told that I would have to drive all the way to Guelph because my confirmation got bumped. That was super inconvenient and a huge was of time., time that I had allocated to driving to my new place in Ottawa

Josee C. on

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I arrived with 10 minutes to spare of closing time. When I arrived, the door was already locked. I knocked on the door and nobody answered. I could see somebody inside. I then walked around the building to a side door. This door was open and I walked in. I said hello a few times and knocked on the door that led into the other side of the location (the first door entry), and again nobody answered. I walked back to the first entry and the employee was walking out. I approached him and he said they were closed. I explained that I was there 10 minutes ago and the door was locked and nobody answered. He disregarded what I was saying and told me that I could come back tomorrow to drop off the trailer or I could park it, take a picture and complete the return online. Not at all impressed!

Khalid K. on

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Meter reading of the truck was not recorded in the beginning and at the time of return in front of me. I was told to go home and bill will follow in email. When I took the truck I was told that tank was1/4 full.

John C. on

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Joel K. on

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Automatic vehicle return system was NOT easy to deal with. Spent 40 minutes after arrival trying to get a connection good enough to completed the necessary steps.

bogdan G. on

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Andrew M. on

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Jozsef S. on

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Roger P. on

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You know what, everything went smooth from start to finish. I can't think of any shortfalls

Raymond K. on

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John W. on

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The wiper blades were very worn & left big streakes on the windshield, everything els all ok.

Christoph K. on

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Robert F. on

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Richard M. on

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Glenn A. on

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Nothing. Everything was great with the service

Sean F. on

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denmar d. on

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This was an easy decision because of your very helpful staff and your new location in Guelph. The accommodations are amazing with the move-in indoor parking area and the lay-out of your heated storage

Alice D. on

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Overcharging Fuel meter reads differently after retuning

Katie C. on

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Wayne H. on

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Rented a 26 foot truck. Over 300 dollars to rent a vehicle with almost 140 thousand kilometres on it. Headlights we're not aligned which was dangerous to drive. Vehicle was beat up inside and out. Very disappointed experience. Will not recommended or rent from u Haul again.

barb m. on

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The recommended truck was the perfect size and the recommended storage unit was also the perfect size. There was way too much confusion and waiting to confirm information that had already been confirm

martin C. on

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Nothing. Awesome service

John B. on

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Barb M. on

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I was a bit disappointed by all the time it took to find a confirmation that was already confirmed on the computer - we lost one of our movers because it took so long

Adam N. on

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took 38 min just to talk to a person while waiting in line I will never use this location again took over an hour and I did pre register online

Norberto R. on

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Nothing, it was perfect

James P. on

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Great service, good price, nice staff

Robert L. on

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Make sure the employee understands your situation and helps accordingly great help and satisfaction from Kim in customer service thanks Kim

John P. on

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I ordered the 26 foot from Erin Ontario and had to pick it up from Guelph Ontario. So I had to pay extra mileage to get it back to Erin. The truck got stuck twice on flat mildly snow cover driveway which was frustrating. Should have better tires on the back for better traction.

Ceri H. on

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The staff did a great job

Mehrdad S. on

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When I pick up they guys was excellent customer service also that area was supper clean organized. Thank you for your excellent customer service. Mehrdad

Robert H. on

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Ensure the back of the pickup truck is cleared of snow.

Garnet G. on

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Yogeshkumar O. on

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Stephanie D. on

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Gerry S. on

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Ginger L. on

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Dohoon L. on

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Mike W. on

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It was initially difficult to find or get the attention of a staff member.

Marsha S. on

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Kevin B. on

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Mary A. on

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Carrie D. on

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When I booked I had booked my truck for the 30th. This location didn't have any available though. So I had to move on the first of December. There was a huge snow storm and so I couldn't fully move. I had people canceling on me, the people who did show up were risking themselves having to work through icy conditions. Your company should have located another truck for me. Even if I had to go pick it up. Or have in your system that your trucks are fully booked. Now I have to rent an enclosed trailer for another day to finish getting my things moved.

Mike F. on

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Courtenay R. on

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Terrible customer service my uhaul was not even at the location when I arrived. Then I had to get ahold of customer service and was hung up on twice. Some of the rudest and poorest service I have ever had. And i will never use uhaul again.

Kevin C. on

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BRAD C. on

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Dan H. on

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Service personnel where friendly and helpful. Everything went and ran well.

Julle B. on

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My experience went very smoothly with no clitches thanks for making my move a little easier

Peter B. on

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Kyle D. on

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Trailer needed to be swept out. A bunch of nails and construction debris on the floor

Natasha D. on

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I returned the cargo van 13 hours early, before closing with a very nice employee. The next morning, 40 minutes after the van would have been due back originally, I received a curt voicemail from a staff member implying that I hadn’t returned the tuck. Spoke with a woman on the main UHAUL line who sent a message asking a Guelph employee to call me back. I never received a call back. I just assumed that was why I had been contacted. Overall great service.

Mike H. on

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Gary C. on

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binyam A. on

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In my opinion, to more trucks

alex J. on

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marland T. on

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Inner compartment and back portion dirty. Coffee stains. Someone else’s paperwork. And rear compartment had dirt and leaves Staff very friendly and knowledgable

Scott C. on

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Shay was extremely helpful, courteous, and professional. His help was greatly appreciated.

Nia N. on

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John M. on

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always great service here , staff helpful and friendly

Ralf G. on

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Lady at the customer service desk was not too helpful

David B. on

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It was a great experience. Every thing went smooth. Thank you.

ruben S. on

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rob a. on

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EXCELLENCE!!

Tony M. on

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JIM B. on

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really muddy trailer took a picture to insure we weren't held responsible

steve L. on

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Fast, friendly, and professional.

ANDY W. on

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I phoned the fairway(kitchener) location to rent a 12x6 utility. They had none available and set up a rental from Charles location. My email had said Charles location but wrong time am instead of pm. I was about to call and my phone wrung it was the store I told they time is wrong and they said no problem come out tonight. When I got to store . The lady said my reservation was in Gueph ??? So I changed to am and picked up in morning . Not sure what went wrong but my first email said Charles St. Please look into this . Product and final service was good . But location a surprizing inconvenience

Sandra W. on

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Faster intake!

kathleen H. on

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Service was fine. The extra mileage charge should have been clearly explained, to avoid a surprise at the drop off. The truck was clean but not well maintained for the doors did not close properly.

Ilver F. on

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Great service.

Sean H. on

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Trailer contained ice build up near the tie down areas and was full of wood pieces that the last customer left in it from moving fire wood. Used express checkout , but still took quite some time to manage the process. Trailer was missing Safety chain Rubbers ,indicating that it was not inspected prior to my arrival.

Tarilyn O. on

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Costs were not straight forward. My estimate was off by $40+!!! That's NOT acceptable.

Pam R. on

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When dropping off the truck, the two CSR were busy, after a move I do not want to stand there for 15 minutes to wait to just drop off keys. I was told I had to wait.

AARON W. on

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Trailer had big chunks of ice on it that could fall off and cause a problem. The check in process is too long. Even with pre check it still took 40 mins to get out of there with 2 people in front of me. Maybe prepay and sign all the legal stuff online. Not sure. Staff was friendly, customers were not.

Jonas H. on

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I called today and I was able to get a truck the same day. I really appreciate it. Thank you. Very friendly and polite

Emanuel F. on

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Maintain trucks better , the driving experience was horrible

Jamie P. on

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The trailer was not available when I went to get it. I was told they had nothing available anywhere between Guelph and London. On. No truck or trailer. Closest would be Strathroy. I went back 45 minutes later and the trailer was available. Only because I happen to back to check. $50 guarantee was not honoured. I will follow up on that.

Michael A. on

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Virginia E. on

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Fay S. on

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The staff were wonderful, the facility was very clean and well looked after. We felt that our belongings were safe and secure.

Duane W. on

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The staff were very helpful and processed our request in a timely fashion. Very clean facility!!

Ian T. on

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General Manager is extremely unhelpful. I would go in person to ask for a adjustment to a reservation or make a new reservation, he would say it was not possible. I would then call Uhaul with no issue

Daniel C. on

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Aside from one incident that took place when I first moved my things there, everything else was great. There is a young woman there that is extremely rude and very unhelpful.

larry b. on

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Uhaul does not pro rate the final month. My contract was started the 29th when I opened acct but when I closed it on Sep 2 I was charged for a full month for 4 days of storage. This is a ripoff

gaston p. on

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2 times in a row! Absolutely fantastic service and prices and no bull crap. You folks made my move far less stressful.

john l. on

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I was at the Speedvale location on Saturday and assisted by Peggy. She was super helpful and I was pleasantly surprised at the rates for services there.

mike a. on

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The only issue is you are so busy sometimes the lineups for product take a long time.

Edward Q. on

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The employee in the afternoon of Thu Aug 22 was extremely helpful, professional and very proficient. He definitely went out of his way to assist in all of my needs today. Very impressed

JOHN H. on

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Very friendly and helpful staff.

Barry E. on

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nil

Michael B. on

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Excellent service. Questions answered fully. Great experience.

Catherine M. on

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We did not agree with the extra charge that was stated in order to access our storage unit when it was convenient for our hours of work. We paid enough for the monthly fees to have access

Molly G. on

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Beautiful storage facility with a great selection of products and services. Brandon provided me with fantastic customer service and would definitely return to this location. 10/10

Hesam E. on

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u-haul sent me to 3 different branches to pick up a truck and an auto-transport. They made me to postpone my trip and lose money to airbnb. They sent me to a different city to drop. %100 disappointed.

JUDY B. on

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Your staff were especially helpful and courteous to me the many times I went back and forth to my unit. Great security too!

joanne h. on

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Right from start to finish the staff including Manager Brandon were helpful, friendly and courteous- we will use you again when the need arises.

ANDREAS p. on

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Very nice experience. U-haul is our "go to" for all moving and storage needs. Thank you for the great service.

Maurice R. on

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All good.

lyla B. on

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Yes the young young man helping me, went out of his way. Was patient with me. Helping me to decide what was best for me to rent. Big kudos for him!!

Michael W. on

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Some of the best staff I’ve encountered at uhaul

christine t. on

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I had an amazing experience with this storage facility! 10/10 would use again.

Barry H. on

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Helpful assistance Courteous and friendly staff

alison k. on

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I have never had any less than very pleasant people helping me and carrying items to my car. I commend in particular Brandon Stagg who has always been friendly and the girl with the tattooed arm.

megan l. on

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wow this establishment is great from its service to its great amount of options to choose from. I feel like they are able to help with anything i throw at them

PAUL B. on

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The employee, Jacklyn Kister, courteous, knowledgable, can do attitude!

Tania S. on

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Great service.

Ron G. on

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Customer service was very good, and quickly solved a major problem when my locker was erroneously booked. I really appreciated the ease in unloading their facility, very clean location. Thanks!

Mike S. on

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My initial invoice online had the truck in US$ and the storage locker in Can$. i could not access my account online from several different devises. I set up auto pay for the storage space,but it fail

Dan V. on

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Easy to deal with.

christine t. on

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Great experience. Friendly staff - Jacqueline was awesome

jessica m. on

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Very happy with everything

arman m. on

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Aneleise and Jennifer were amazing help . Thanks so much

Theresa M. on

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The person I spoke to on the phone to arrange this was lovely and helpful. When we got to the Guelph uhaul, the woman that helped us was professional and helpful though exhausted!

Alison L. on

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Check in process took way too long. However staff were nice and helpful

Fay S. on

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We were disappointed - we rented a 2nd smaller unit and were told that we could not get a one month free for the 2nd unit. If we had rented a bigger unit we would have gotten one month free on the big

joanne h. on

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Both Brandon and Antoinette were very helpful-very clean and bright facility

John A. on

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Keep up the great service

Rebecca M. on

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Smooth move and wonderful people who picked up and dropped off the ubox container within the alotted 2 weeks.

Jack D. on

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Thanks

Christian S. on

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Daniel was extremely professional and helpful throughout the entire process. Even up sold me to the storage unit! We would recommend anyone to your facility.

bryar l. on

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Good people.

Jon B. on

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Branden was very helpful and the facility looks very nice and clean

Michael W. on

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The woman helping me check in was by far the best employee I've ever dealt with at uhaul.

jim f. on

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Very convenient ... Met our needs well

William H. on

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Staff were friendly and approachable. A nice, clean, modern facility!

william s. on

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GREAT PLACE

Grace M. on

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I believe that this was a very poorly managed place. I was assigned a locker with a pole in it, so I had to go get a different one. My kids had spent the day moving and were very fussy

Jennifer F. on

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Excellent customer service!!! Fast and easy service and always a pleasure doing business with staff.

Malcolm C. on

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In my opinion this is the way a business should be run. All the employees that I have encountered are very pleasant to deal with and know what they are talking about. You get what you are promised.

Malcolm C. on

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My experience with this Uhaul location has been nothing but positive since day 1. They made sure that all my needs were met in a timely and professional way, from truck rentals to storage units.

Grace M. on

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The people there were great. But the KMs killed me...If you're gonna advertise $20, why does it have to come to nearly $100 to go to Marden and back..seriously..I'm a single mom, that's a week of food

alicia m. on

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Jaclyn is amazing! She went above and beyond what would be expected!

alex b. on

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They always exceed my expectations. Very friendly and very helpful.

Elaine b. on

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They went above and beyond.

kevin g. on

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I've been to 2 different UHAULs in Guelph. By far, the one on Speedvale is THE best of the 2. Staff was extremely helpful and facility was first rate. I've gone back to use them 3x.

darren m. on

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The best staff ever very clean and friendly

Rosilin T. on

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It served well

asha c. on

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Brandon was very helpful, knowledgeable and polite during our conversation He made the booking very seamless Thank you

Brandon G. on

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Both guy that set up reservation and the lady that filled it were great.

dayle b. on

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Awesome

randy d. on

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Helpful in getting everything setup and done.

dan r. on

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I have nothing but glowing remarks about U-Haul. Thanks for all your help and flexibility. The staff at Guelph on Speedvale were great.

Jonathan G. on

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Fantastic customer service!

jill r. on

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Staff was great! Ubox was delivered on time.

Chenchen T. on

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My driver was very friendly and nice.

allan g. on

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Everyone was extremely helpful and accommodating. I especially want to acknowledge the efforts of Jaclyn Zister, U-Box manager at this location for her great assistance and friendly, outgoing attitude

rocco p. on

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Diane the Manager and the rest of the staff were excellent and very helpful every time I contacted them. They were very accommodating to all of my needs. They always had a friendly attitude.

Daniel A. on

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Very friendly staff.

clayton u. on

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i was told I would get a reciept sent to my email and I have never received my final please send me my email receipt.

jim a. on

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The Manager, Diane was very attendative to my needs. Great to deal with.

Katherine C. on

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I am very pleased with the service from your Speedvale, Guelph faciliry. The employees were extremely helpful and pleasant. If I need moving or storage I am definately going to U haul. Thanks

Trevor G. on

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A large, clean & well run facility. Staff are friendly and eager to assist customers. There are communication issues between Head Office and the branch, not branch fault. UHAUL online Chat is useless

mark m. on

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Amazing service from Sarah who I dealt with. I was annoyed by phoning in to schedule things but Sarah took charge and helped me out. Would recommend Sarah to anyone.

Daniel J P. on

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Was told by 800# that my pod would be available for 9am. Arrived at 9:15 and it wasn't out yet. The girl that helped me was very professional and quickly rectified the error. Overall + experience ☺

Ryan S. on

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Very good. Would use again

Devin C. on

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My driver Sara (or Sarah) was extremely accommodating. The window of availability for dropping off my u-box was narrow due to limited driveway space & she accommodated where she could. Thanks again!

megan c. on

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Our ubox driver Sarah was excellent. Would absolutely recommend to a friend or family member. Thank you uhaul.