Customer Reviews for U-Haul Moving & Storage of Wilkes-Barre

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Wilkes-Barre

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Glyndwr B. on

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Joseph M. on

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kizar T. on

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Randall I. on

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Did the app drop off, was easy to use and had no issues.

Zachary S. on

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Pamela O. on

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Ellen M. on

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Beverly S. on

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Carol S. on

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great service excellent way to see storage sizes

David M. on

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The uhaul service was exactly what I expected. The desk staff (a pleasant women) was very helpful and professional.

Charles B. on

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CHARLENE B. on

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The staff at Monday Street U-Haul are extremely helpful and make my 2 + years renting storage there a pleasure. Shout out to Chris the manager 4 running such a good site with trained professionals. They are always there to help make your experience a good one.

Mohamed A. on

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Thomas H. on

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MOHAMED A. on

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Staff and facility are the best of my experience, but the automated charge system is one of the worst I experienced for sometime. I did not expect such big company has such bad system.

Jacob A. on

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Joan K. on

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Sunil H. on

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They gave me the wrong fuel meter reading. When I go there and ask the lady, she just corrects it and gave me another page and didn't explain or say anything. If it's a obvious mistake, she could explain for the customers understanding.

Tenya W. on

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Brenda V. on

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The female that was working at the desk when I signed the contract was extremely helpful and courteous. She made our moving experience less stressful.

Brenda V. on

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David C. on

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William A. on

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Used app to drop off. App worked well.

Christopher M. on

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I think all locations should have spare tires for trailers. Or trailers should have spare with it. Calling roadside assistance to change or fix a tire for a trailer is a big pain and waste of time if there is a spare. I’d rather fix myself and be on my way.

Dawn R. on

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David C. on

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The gentleman who hooked up my motorcycle trailer was the same gentleman who unhooked it for me. He was very helpful as well as respectful and courteous. He also answered all of my questions thoroughly and went above and beyond to make sure my experience was a pleasant one. He tested the trailer for me and also gave me some tips and suggestions on using the trailer. I will definitely be returning soon. Give this man a raise.

Christopher M. on

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teofilo N. on

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charlene S. on

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Andrea H. on

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John A. on

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I call two numbers. Hazleton and Wilkes Barre was told in Hazleton no trailer asked for another date nope don't have don't know when one will be here. Wilkes Barre no trailer but you can go to New York and pick one up. There isn't a trailer in pa I was told. I said no girl on phone oh I will confirm you on the New York location I said NO. I work a couple of miles from wilkes barre and guess what there was one on the lot. I went into the store is that trailer waiting for someone? NO do you want to rent it? Now you tell me is that the way UHAUL runs there business. I would like a phone call back from someone that has a title from the main office call me at 5709566205

Migdaly G. on

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The staff was friendly the appliances they offered help me a great deal throughout my move it made it easy and very cost-effective I am very happy with my service

Christopher P. on

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Friendly, courteous, professional service. Beautiful new building too.

Jeffrey C. on

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Was in and out fast even with the computer problems they were experiencing, thanks !!

Richard K. on

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My uhaul was not ready in time. They did not inform me until 20 minutes until I had to pick it up.

Ermir K. on

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Anderzon M. on

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Tracy T. on

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Truck was dirty and banged up before we got in it. Staff real nice. But after 1 day late my access card is denied and i had to pay a late fee. Also they red lock you out after 1 day late. As a new customer at this location i was surprised. As a courtsey they should credit my late fee back. At least for the inconvenience.

german C. on

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Excellent staff . I recommend this location u haul nice service .

esterina L. on

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Nothing, customer service was excellent, everything was waiting just as we had reserved.

Johnnie A. on

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Great customer service

PAMELA B. on

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Staff is friendly and helpful.

JONATHAN C. on

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Forgot to mention the vehicles reverse light was out when I rented it. My buddy let me know as I backed up at the place I was picking up my load.

Harrison J. on

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William B. on

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Lizana A. on

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Kristin S. on

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I will not be using uhaul again after the service I received when I called the 1 800 customer service number

Kirk J. on

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TO be perfectly honest nothing every time I been in there every one was great

witchey E. on

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Kevin D. on

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complete the building at this location .

Tom R. on

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19.95 per day is deceiving but I needed a pickup truck to rent so it worked out. Would do again if I needed too.

Christine H. on

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Jessica S. on

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LESLIE C. on

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Customers should be in and out and not have to wait on the line for more than 10 minutes.

BRIAN D. on

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initially when you direct a customer to a pickup site, stick with it instead of making them drive even farther.Would also be good customer relations to have the vehicle filled with fuel and ready to go.

Eric D. on

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WHAT YOU CAN DO IS TO LEARN HOW TO NOTIFY CUSTOMERS WHEN YOU MOVE THEIR RESERVATION TO A NEW LOCATION. WHAT COMPANY WOULDN'T DO THIS? YOU ASK FOR ALL FORMS OF CONTACT SO YOU CAN MARKET TO US, YET ARE UNABLE TO PUT THOSE CONTACTS TO USE IN ORDER TO HELP INFORM YOUR CUSTOMERS OF CHANGES TO THEIR RESERVATIONS INSTEAD? HORRIBLE SERVICE. BE BETTER THAN THIS.

Lindy D. on

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Wilkes barre location was great. Boston location was impossible to reach by phone and still trying to work out an erroneous charge on my account. But for WB - they were awesome

Lawrence R. on

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William L. on

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Brian was very helpful and courteous; storage facility very clean and well organized

William L. on

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Brian was very helpful and answered all of our questions promptly and was very courteous rental spaces were very clean and well organizded

Beverly A. on

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Kevin D. on

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ROBERT G. on

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judy S. on

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Frank F. on

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Everything exceeded expectations.

Dina B. on

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Excellent rental and service!

Orlando P. on

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Jason A. on

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Robert C. on

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Kelly R. on

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First the truck I reserved had a flat tire and was unavailable...so they tried to give me a pickup??? Then I was told i would have to go to a different location for the appliance dolly which I had also reserved??? Poor customer service.

John V. on

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Service was fast helpful conveint. Return fast easy. Great experience. Thanks

Wesley S. on

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Original pickup was in Beaver Meadows. U-HAUL screwed that up. They didn’t have any and didn’t know we we coming to pick one up. Need to get better communication apps and people. The W-B location was great. Figured it out and had a rental ready to go in a few minutes even though they knew nothing about it. Seriously U-Haul corporate, get your crap together. Be more helpful like the peninsula Wilkes-Barre!

Susan V. on

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Michelle D. on

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Cassandra T. on

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First the until I had was leaking and ruined my personal belongings. Than upon removal of my stuff I was made to pay a full months rent and my stuff was there 2 weeks

Frank F. on

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Everything was great. Overall a nice experience.

David K. on

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Service trailer

Frank N. on

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It went very smoothly

Krystal W. on

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Steven B. on

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Katherine B. on

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I was over charged four times, my bank is about to dispute charges. I drove in town there was no way my miles was so high. I live 1/2 away from location so it doesn't make sense.

Edward B. on

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Richard P. on

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Convenient location (for Wilkes University). Will be back in May.

sheila K. on

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N/a

Frank R. on

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Service was very good and also they were very professional with me making sure that I am satisfied yes they were great, thanks again Frank R.

john G. on

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Paul O. on

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Nothing, perfect

Eric R. on

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Very courteous staff. Truck was ready to go when I arrived. Would not hesitate to rent again- Thank You!

gary R. on

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Tom G. on

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No personnel present when we dropped it off. We could have used some more instructions on what to put in the drop key box (it asked for a tag we had no idea what that was) but overall it was fine. Would use this facility again.

lloyd E. on

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I honestly cannot recommend uhaul

KENNETH D. on

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Hellem O. on

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Great choice

Thomas M. on

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Filed a complaint with customer service highlighting our complaints. We will never be using uhaul again and will inform others to not use.

Anne B. on

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I gave the location as average only because they are operating temporarily out of a trailer due to the tornado last year. Great office staff!

Latasha W. on

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Pleasant Staff

Kelly C. on

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Christine P. on

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Mark G. on

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Jessica L. on

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Robert B. on

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Quick and courteous!

Michael T. on

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Kellie H. on

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Serena W. on

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My experience was great and the staff very friendly

Michael B. on

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Carl G. on

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Ashley who was the rep on call was excellent; professional and great customer service. she has the Right Stuff.

brian P. on

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Easy in and out. Easy to rent. Easy to return. I like the feature on the receipt where it tells you how much estimated gas you need to replace so the level is at the right point. Van was new- just over 900 miles. I always use this location to rent.

Mike G. on

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Laura M. on

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John B. on

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I will never rent a uhaul again. And I needed one for a cross country trip tomorrow. You guys tell me locations are open where I’m going and they’re closed so I drive 1000 miles for nothing

cassandra b. on

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Very nice and thet were a great help

harrite l. on

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The service and the employees have always been very helpful and Understanding. Since my Son has been in the Milutary Over FiveYears and I travel with him. Wilkesbarre Service is Superb Thankyou

Alicia J. on

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I would definitely recommend people to rent at this Location.

Eric F. on

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Very pleasant and helpful staff especially Brian.

TERI M. on

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The man I had was excellent..he went above and beyond

Jude B. on

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The staff is excellent and friendly.

Jameson W. on

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Aside from getting charged for 13 extra days the experience was good. The staff is friendly and helpful. One thing that would be really helpful is more room around the buildings for turning trucks.

charles d. on

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Great service. Always clean. Staff always willing to assist

marilen o. on

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Everyone at Uhaul were very professional and friendly!

PHILOMENIA W. on

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Nothing

usn e. on

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Staff very helpful.

Andres N. on

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I had an unit with U-Haul for almost a year and one day someone else Just called and cancel my unit without any permission, the location didn't call me or anything. bad customer service -5 star

DIANE P. on

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Thank you for the use of your storage unit even through the tornado it was nice to know my belongings were safe

ARTHUR Z. on

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Could not have expected any better experience

rhonda r. on

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Great people!

amanda n. on

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This was my first "storage facility" experience. U-Haul, Mundy St. staff was pleasant to work with, and the facility was very clean, and well maintained! I would definitely recommend them!