Customer Reviews for U-Haul Storage at Fort Drum

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage at Fort Drum

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Willie P. on

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Very expensive

ahmad a. on

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Great experience and customer service

Chris T. on

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Great service by the staff !

Jasmine J. on

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The staff were very helpful and made sure I was taken care of

santos m. on

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Great service

AZUCENA M. on

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Rhonda M. on

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Holly was awesome! And her coworker too! We got a free months storage and she even brought us cold water when we were unloading truck into storage:)

NELSO L. on

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Kevin T. on

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Before I got out of the truck to bring it back a lady came out and greeted me very nice. Checked me out with her phone it was a fast and easy drop off.

Kathleen B. on

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Reuben P. on

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MIKE A. on

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kelly N. on

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Holly was awesome. Got me taken care of quickly when I picked up and when I dropped off. I will recommend her store to others. Great experience!!!

JACQUE L. on

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JOHNNY H. on

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We had a good experience here as well. Keep up the good work!

BUCK C. on

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KARESSA F. on

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I called and stated what equipment I needed; the lady I spoke took the time to go to the back to make sure. When I got there the facility was very clean and smelled very nice; which was definitely not my experience at another local UHAUL store.

DON C. on

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ALBERT Y. on

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Access area into U-Haul is rather small.

RON B. on

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Do not blame the customer for scheduling problems. I rented my truck online and when I arrived staff told me they were surprised I had a rental at all, let alone for multiple days. Staff repeatedly expressed dismay that I was able to rent for multiple days and told me the rental was harming their business. I changed my rental from a truck to a van to assist with their scheduling concerns (a female staff member recommended this and was very helpful) and this seemed to alleviate their frustration with my rental.

William U. on

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ROSEMARY Z. on

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MICHAEL J. on

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michael J. on

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DENISE S. on

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Matt D. on

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MICHAEL P. on

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Very friendly personnel. I let him know about the condition of the truck when it was picked up and he let us know that we could comment on this survey.

LEE H. on

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Holly provided EXCELLENT customer service, which was very refreshing during our stressful move. Thanks Holly!

SOPHIA F. on

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JAKE J. on

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Experience was good, with the exception that I forgot to leave keys in drop box and was called when they opened to return keys. My bad!

Shirlean W. on

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CINDY M. on

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DANA P. on

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The man who waited on me was nice. I had a pickup at 5:00 pm. I was late but I got the truck, got it at 7:00 pm. I needed for Sunday early morning, before you open. So I got charged Saturday rates, 40 cents higher. Even though it sat in my driveway, till Sunday morning. Put to much money in the gas tank on return. Gage did not go up after $50.00, and a short drive to get back. Put $20 more, was told there was no refund, even though it was $20.00 more gas then needed. I will not go to your u haul again. They are more fair in town.

KIM B. on

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Holly has been extremely helpful every time we've come into her store. Her professionalism has been outstanding, always exhibiting courteous and friendly behavior. We are a women's outreach ministry and some times come in at the very last minute with difficult circumstances. She doesn't skip a beat and we are satisfied every time. Because of this, my ministry has chosen to stay with and continue to do business with this U-Haul facility. Thanks, Holly and team, for your continued service to us in our ministry work.

paul S. on

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GERALYN A. on

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Geralyn A. on

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RHONDA M. on

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The cargo van was supposed to be full of fuel, but it only had about 1/8th of a tank and luckily I noticed this BEFORE I got on the freeway. Cost me $80 to fill it before my trip even started. I had to pay for 250 miles up front, which was only an estimate. I actually only drove 225 miles. This was rented to move my daughter out of her college dorm. Very expensive for that. With rental and gas, it cost me $230 and we only had the van for 7 hours, turned it back in the same day we picked it up. I will not be renting this again. There are much cheaper options for such a small move. The odometer was not written down either so there was no way to track how far I actually drove, except I kept track.

MANNY O. on

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I haven't seen customer service like this in long time. I know the two people I delt with went above and beyond to make sure I got what I needed, on a holiday weekend to boot...I would like to thank you for have employee like the two that made sure I was taken care of...Much gratitude.

CHAUNCEY W. on

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Very friendly young lady. Class act!

PAUL' S. on

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RONALD R. on

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Provide the equipment requested to be at the U-haul location initial arrangements. Sending clients to other locations to pick up equipment is undesirable. If you commitment to providing an auto transporter for a long distance move, have one present when the confirmation is sent. Don't try and force the client to have to travel another 5 - 7 miles to retrieve it.

BARBARA W. on

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The truck was okay but it seemed like the steering was not right

ANTHONY M. on

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Kelly and M. on

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DAVID G. on

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I was given 4 days use of the truck. I returned the truck Friday evening. No credit given for truck being returned early and no credit given for miles not used. Uhaul gives credit for local. Why doesn't Uhaul give credit for 1 way? The truck had Arizona plates anyway, so it was to UHauls advantage that I used the truck 1 way to AZ.

Rebekah M. on

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JAMES D. on

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TONY R. on

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ROBERT WILLIAM M. on

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ms woodward was very helpful.

DARLA F. on

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JAMES C. on

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Justin O. on

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The parking-lot at this location is extremely small but the customer service is excellent!!

GRAIG B. on

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Excellent customer service and communication. Holly Woodward is awesome and made this an outstanding experience.

PAUL S. on

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See above.

GLENN RICHARD S. on

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Top notch. Took the time to insure that I would not be charged for missing moving pads.

LORRAINE G. on

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It would be nice to get a discount if you are a storage unit customer. I have had a storage uint with you guys for years. Otherwise, the service was great!

Gerold K. on

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BRIAN W. on

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The personnel here are great!!

DAVE E. on

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MARK M. on

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Lady there was fabulous

JASEN M. on

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JOHN S. on

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JONATHAN S. on

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Holly was great, very professional awesome attitude and knowledgeable. She made the experience very easy and made sure I understood all the charges. Thank you for having people like her work for Uhaul!

mike W. on

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Thank you!!!

BOB H. on

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Holly was great to work with. Will return again.

BARBARA R. on

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The young lady was very helpful and friendly. She is a keeper.

Alma A. on

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Tony B. on

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WILLIAM G. on

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RAMON R. on

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JOHN B. on

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Very nice, very helpful.

ALEX M. on

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Chris F. on

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Holly was very nice and very helpful

Robert C. on

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Trailer had oil and debris all over the floor. Took me an hour to clean it out. Oil is not easy to clean. What a waste of my valuable time.

Russell L. on

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ROBERT L C. on

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Check the blankets to ensure they aren't dirty.

JIM C. on

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Nothing. I found your staff helpful and very professional. Thanks for providing safe well maintained equipment.

Dan T. on

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keep up friendly and helpful approach

Mitch A. on

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CURTIS J. on

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Irene A. on

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JOHN A. on

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DAVID L. on

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vehicle had brake issues and shook badly upon braking especially downhill

ETTA H. on

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Ruth C. on

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Provide a way for them to clean the outside of the trucks

CHRISTINE D. on

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STANLEY J G. on

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RONALD S. on

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Doug D. on

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Darla F. on

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The people are very nice here as we have rented from them several times but I am disappointed that when I do go there almost every time I have to wait outside for someone to open back up the office. Today I waited 20 minutes and no one ever came until we called. I know you can't always have someone man the desk but you should have a beeper or something to let you know people are waiting.

Linda L. on

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What a over the top perfect experience. Thanks Holly. Linda Lou

JAMES B. on

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Excellent customer service!

Darla F. on

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melaine L. on

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JOEL B. on

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The best service ever!People across the globe need to take notice of this great location!

Esther W. on

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Very friendly customer service.

GARY H. on

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Nothing really it was a excellent experience

Clifford D. on

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I'm not Clifford but thanks anyway

RICHARD B M. on

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JUSTIN J. on

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LINDA A. on

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BRYAN L. on

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Molly was very helpful and had a great attitude. Thanks

WILLIAM D. on

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Great staff!

MATTHEW H. on

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