Customer Reviews for U Rent Inc
(U-Haul Neighborhood Dealer)

Rating:

4.0

Better parking for after-hours dropoff

Rating:

1.0

Not good communication. Just not upfront with any thing..

Rating:

3.0

CPU system took too long - thay say it is a UHAUL issue. Van was dirty on the inside. Charges were done multiple times and never explained why it changed

Rating:

1.0

I got charged a cleaning fee for a U-Haul that was not clean when I picked it up I submitted photos and still got a fee. The worker at location insisted I didn’t have a reservation while he was on the phone with his own personal insurance company until he refreshed his browser

Rating:

4.0

I rented the truck for 2 days. Did the job in one day and returned the truck beore the end of 1st day and Uhaul still charged me for 2 days....poor , poor customer service, I will not be renting from Uhaul again.

Rating:

1.0

Store is very dishonest and said I returned the trailer on 12/1 when it was returned on 11/27. Luckily I document everything especially after working in the SIU department.

Rating:

5.0

Easy to drop off truck even after hours

Rating:

5.0

Easy drop off after hours.

Rating:

5.0

Very good customer service !!

Rating:

5.0

Thank you!!

Rating:

3.0

I recommend this location ONLY because of Stephen who I believe is actually working for Simi-U-Rent and is not a u-Haul employee. He was funny, personable, and made renting a u-Haul at 8 a.m. for a full day of moving, an enjoyable experience.

Rating:

5.0

Great customer service

Rating:

5.0

Staff was friendly and helpful

Rating:

5.0

Excellent service representative

Rating:

4.0

Access to this location is a little more difficult than other U-Haul dealers, but the staff and professionalism were excellent. The trailer was in good condition and worked extremely well, however it would be nice if it was equipped with landing gear. Overall the experience was great.

Rating:

4.0

The service was great. When I was returning the trailer shortly after hours, the area was full and was getting ready to try and park and check in. One of the staff members were was kind enough to guide me into the lot and park and checked in. That meant alot me. Thanks again.

Rating:

5.0

Excellent and friendly service.

Rating:

4.0

I was picking up slightly after hours, but luckily, the employees were still there and could help me with the lock box—that was difficult to work. The employees were great!

Rating:

3.0

More clerks at the front desk. Also app should be checked for bugs on a weekly basis. Had issue with it and had to go in.

Rating:

4.0

Make Sure Customers Are Advised Of All Situations. I Dropped Off Truck After Hours Thinking There Would Be A Drop Box. None Was Located ,So For Security I Placed The Key in The Vehicle To Prevent Theft Thing All Vehicles Are Supplied Atleast 2 Keys. Got A Call Infoming Me I Would Be Charged For A Lock Smith Visit, NOT Cool.

Rating:

4.0

The staff was friendly and accommodating. Pretty busy place.

Rating:

5.0

Very helpful, quick and easy on pickup and return

Rating:

1.0

The location in Simi Valley,I had the worst rental experience . I have rented uhaul at least 6 times in the past 20 years, but never had an experience as bad as this. When returning the truck,, I wasn’t really even greeted. I had to tell the counter attendant that I was returning the truck. Attendant made very little eye contact with me. And when he inspected the truck, I was accused of damaging the side of the truck, so I was unable to obtain my closing receipt. Was informed I’d receive a call back. Never received a call back, and spent 3 hours trying to get a closing receipt. It wasn’t until the next day that I was finally able to get an employee from a different uhaul store, track down the regional manager who authorized the closing receipt. The uhaul rental in Simi Valley made an already stressful move, more stressful. I have never had such a horrible nerve wracking experience of being accused of damage, and receipt withheld. And of course in the end, it was proven I did not damage the truck. Never ever recommend this location under any circumstance in simi valley. Employees represent the companies they work for. It’s not ethical to accuse customers of wrong doing without proof!

Rating:

5.0

Nothing, everything was fine

Rating:

5.0

Everything went well from the start and Gary was very helpful. The only thing is when I returned the U-Haul cargo van I rented the next day. The app was hard to navigate when returning the van and there’s no option to select rental returns. Good thing they were still open, so I physically returned it back to Gary.

Rating:

3.0

Please improve the return experience. I was forced to redo the truck photos no less than 3 times, which caused a significant delay to my day.

Rating:

2.0

Dirty truck location was very difficult for me I am mobility challenged loose gravel lot no wheelchair ramp or access

Rating:

2.0

The drop off locations was closed all day on Thursday and Friday (on the days I was supposed to return the Truck) which meant I had to take pictures and drop the keys. Not a comfortable feeling. No real "proof" I had returned the Truck.

Rating:

5.0

Excellent customer service

Rating:

3.0

they were very slow and not flexable

Rating:

5.0

Awesome

Rating:

5.0

Very convenient and easy drop off. Location was closed, but they were open for 24/hr drop off service. I couldn't figure out how to use my app and I didn't see a separate text to check out, but I still received by email a final invoice.

Rating:

3.0

My overall experience renting with uhaul was not good. My rental vehicle was not available at original location & I was told it was given to someone else & also that it wasn't returned on time. I don't know which is the correct situation. I had to settle for a van & that was very inconvenient due to the fact that I had a refrigerator to move & it is required to be moved standing. I was not gonna risk damaging my appliance by laying it down in a van. It is very unfortunate & disatisfying not to get the vehicle I reserved & needed. I don't know that I can trust uhaul for future service.

Rating:

1.0

The representative told me he sent me a link to take pictures of the front and rear license plate, as I’m taking pictures of my vehicle he comes out to ask me why I’m taking pictures of my license plate. I told him this what he said to do, he argues with me saying he said take pictures of the drivers license. Then he said he sent a link with pictures of the u-haul trailer and if there was damage I could dispute any previous damage. He never sent the link with pictures and when I brought it up to him he said that was a u-haul & customer problem, not his problem.

Rating:

1.0

Unfriendly. I'll never go here again. Burbank-Hollywood Way are helpful and not looking for a reason to be awful.

Rating:

1.0

Someone just came out and yelled key at me. They said I parked in the wrong place even though I was on the lot next to another truck. I told them the key was in the dropbox because that was where the app told me to put it. The lot was a patch of dirt and weeds.

Rating:

5.0

The renting of the equipment was such a pain, using APP was so in convenient, even though there was service team they were not willing to help and the whole process was not convenient.

Rating:

3.0

Dropped off after hrs took pictures and sent in

Rating:

2.0

Do not like contactless rental.Will not do this again.

Rating:

2.0

No marked well, no parking, hard to access with truck.

Rating:

4.0

Staff was helpful. On-line stuff with camera didn't work and even the guy behind the desk couldn't get it to work. Then when returning it, same problem. It took over half an hour with tech support and still no luck. Finally I was given an e-mail address to send the pictures to. What a pain. The issue was not with the staff, but an over-reliance on technology. However, that delay was too long.

Rating:

5.0

The return process was a bit daunting to follow due to the location was closed and I was returning the rental via the link. Luckily, I checked the link before I drop the key into the return box to get all the required answers filled.

Rating:

5.0

They were very kind and very accommodating! Very nice store and felt very comfortable!

Rating:

5.0

The car was smell like somebody just smoked weed inside

Rating:

5.0

Scanning with phones is challenging for seniors, but I guess the vast majority of your customers don't fall into that category.

Rating:

5.0

N/A

Rating:

5.0

This particular Truck seems to be getting old. It runs a little bit rougher than the one we rented last week. That is probably due to the fact that last week it had 12,038.6 miles This one had 217,004 miles.

Rating:

5.0

Picking up the truck was easy and the customer service was very good!

Rating:

4.0

I don’t think it was the fault of the location. There was some coffee that was spilled on the passenger seat when we picked it up. Also, we weren’t able to upload all of the photos that we took prior to checking in. I kept the photos, per the front desk person‘s recommendation. And the particular vehicle we drove, the steering seemed a little loose on the freeway which meant you had to re-correct the vehicle frequently to stay in the lane.

Rating:

5.0

Great van and great check in check out system with your phone!

Rating:

4.0

Had to close and open app multiple times before I could process return thru app. Check in process took long.