Great service as always!
SCOTT J
Customer Reviews for U Rent Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service!! Thank you
SCOTT MEquipment was not located on site, they were parked on a different street on street parking in a sketchy area. Picking up was horrible as it was dark and no instructions where to find the key. Had to call customer service to get help and they had no info as well. Drop box was located behind locked fenced gated area so couldn’t return until site was open.
lyn cPick up and drop off was easy and convenient. The gentleman that helped me explained the process clearly and was very friendly. Great experience. Will use this location again in the future and recommend to friends.
Thomas FExtremely professional; "Top Notch" service. Very friendly and helpful staff. Highly recommended.
Tolga CWindshield and mirrors were full Of bird crap, very dirty I had to sweep the back of the struck there was dirt on the floor.
JOSE RExcellent service and very helpful owner, It was my first time renting U-hail, the entire process was explained very well and smooth. Thank you
SHIBASIS KAbsolutely Nothing! Steve at U-Rent provided amazing service.
JOHN CNot good communication. Just not upfront with any thing..
VALORY HI got charged a cleaning fee for a U-Haul that was not clean when I picked it up I submitted photos and still got a fee. The worker at location insisted I didn’t have a reservation while he was on the phone with his own personal insurance company until he refreshed his browser
MIRIAN YI rented the truck for 2 days. Did the job in one day and returned the truck beore the end of 1st day and Uhaul still charged me for 2 days....poor , poor customer service, I will not be renting from Uhaul again.
BRAD VStore is very dishonest and said I returned the trailer on 12/1 when it was returned on 11/27. Luckily I document everything especially after working in the SIU department.
DANIELLE BEasy to drop off truck even after hours
CHRISTIAN CEasy drop off after hours.
CHRISTIAN CThank you!!
SARA VI recommend this location ONLY because of Stephen who I believe is actually working for Simi-U-Rent and is not a u-Haul employee. He was funny, personable, and made renting a u-Haul at 8 a.m. for a full day of moving, an enjoyable experience.
James SGreat customer service
Katherine LStaff was friendly and helpful
Kier TAccess to this location is a little more difficult than other U-Haul dealers, but the staff and professionalism were excellent. The trailer was in good condition and worked extremely well, however it would be nice if it was equipped with landing gear. Overall the experience was great.
Christian CThe service was great. When I was returning the trailer shortly after hours, the area was full and was getting ready to try and park and check in. One of the staff members were was kind enough to guide me into the lot and park and checked in. That meant alot me. Thanks again.
FUMIE VExcellent and friendly service.
assaad dI was picking up slightly after hours, but luckily, the employees were still there and could help me with the lock box—that was difficult to work. The employees were great!
Patricia TMake Sure Customers Are Advised Of All Situations. I Dropped Off Truck After Hours Thinking There Would Be A Drop Box. None Was Located ,So For Security I Placed The Key in The Vehicle To Prevent Theft Thing All Vehicles Are Supplied Atleast 2 Keys. Got A Call Infoming Me I Would Be Charged For A Lock Smith Visit, NOT Cool.
Leland UThe staff was friendly and accommodating. Pretty busy place.
FUMIE VVery helpful, quick and easy on pickup and return
Dave LThe location in Simi Valley,I had the worst rental experience . I have rented uhaul at least 6 times in the past 20 years, but never had an experience as bad as this. When returning the truck,, I wasn’t really even greeted. I had to tell the counter attendant that I was returning the truck. Attendant made very little eye contact with me. And when he inspected the truck, I was accused of damaging the side of the truck, so I was unable to obtain my closing receipt. Was informed I’d receive a call back. Never received a call back, and spent 3 hours trying to get a closing receipt. It wasn’t until the next day that I was finally able to get an employee from a different uhaul store, track down the regional manager who authorized the closing receipt. The uhaul rental in Simi Valley made an already stressful move, more stressful. I have never had such a horrible nerve wracking experience of being accused of damage, and receipt withheld. And of course in the end, it was proven I did not damage the truck. Never ever recommend this location under any circumstance in simi valley. Employees represent the companies they work for. It’s not ethical to accuse customers of wrong doing without proof!
Rose BNothing, everything was fine
James BDirty truck location was very difficult for me I am mobility challenged loose gravel lot no wheelchair ramp or access
Steven HExcellent customer service
Juan Cthey were very slow and not flexable
Michael NVery convenient and easy drop off. Location was closed, but they were open for 24/hr drop off service. I couldn't figure out how to use my app and I didn't see a separate text to check out, but I still received by email a final invoice.
Dawn HSomeone just came out and yelled key at me. They said I parked in the wrong place even though I was on the lot next to another truck. I told them the key was in the dropbox because that was where the app told me to put it. The lot was a patch of dirt and weeds.
Scott LDo not like contactless rental.Will not do this again.
TIM LStaff was helpful. On-line stuff with camera didn't work and even the guy behind the desk couldn't get it to work. Then when returning it, same problem. It took over half an hour with tech support and still no luck. Finally I was given an e-mail address to send the pictures to. What a pain. The issue was not with the staff, but an over-reliance on technology. However, that delay was too long.
JP DThe return process was a bit daunting to follow due to the location was closed and I was returning the rental via the link. Luckily, I checked the link before I drop the key into the return box to get all the required answers filled.
John CThe car was smell like somebody just smoked weed inside
Ahmad SN/A
gilbert gThis particular Truck seems to be getting old. It runs a little bit rougher than the one we rented last week. That is probably due to the fact that last week it had 12,038.6 miles This one had 217,004 miles.
Daryl SPicking up the truck was easy and the customer service was very good!
Rainford HI don’t think it was the fault of the location. There was some coffee that was spilled on the passenger seat when we picked it up. Also, we weren’t able to upload all of the photos that we took prior to checking in. I kept the photos, per the front desk person‘s recommendation. And the particular vehicle we drove, the steering seemed a little loose on the freeway which meant you had to re-correct the vehicle frequently to stay in the lane.
NEEL UHad to close and open app multiple times before I could process return thru app. Check in process took long.
MIKE NOutstanding customer service.
nelson lThe person at the desk was very helpful and nice. Would definitely use this location again and refer them to friends and family.
Lucio CThe customer service was excellent and timely. I recommend U-Haul on Tapo Street.
MICHAEL HThe truck smelled very bad and was very dirty. We love this location though. We always get our rentals here. The process of picking up outside of hours was SUPER easy!
Josephine RBob took great of us. Everyone was helpful.
Anthony HThe first impression we had was poor customer service... The lady was rude, annoyed, and unhelpful.... After going back and forth with her,trying to get information on the process of renting, we completed the call with a reservation. Only 20 minutes (give or take) after making the reservation, I received a cancellation email. I then called to Reinstate my reservation and explained that we did not make the "cancel". The pick up and drop off in general went smooth.... And the equipment was in good condition. Customer Service and processing seems to be needing attention.
Val RPretty bad experience, trailer was a day late and after multiple phone calls that we would be notified ASAP about its drop off, they did not alert us at all and we had our move pushed back 24 hrs.
Virginia BYou made it so fast & easy - cant think of one thing you can do to improve.
Dawn PI WAS TOKD AT RENTING THAT THE PUT OF STATE RENTALS WERE ALL NEW EQUIPMENT. THIS TRUCK HAD 60K MILES NO BACK UO CAMERA AND NO CRUISE CONTOL. FOR INTER STATE IT WOULD HAVE BEEN NICE FOR CRUISE CONTROL. ALSO THE ENGINE WAS NOT UP TO THE HILLS A MAXIMUM OF 50 MILES AN HOURS UP HILL.. THERE WAS LOCK ON THE TRUCK LIKE MY OTHER RENTALS. WHEN I DROPPED OFF THE TRUCK I WAS TOLD NO LOCKS O.N THESE RENTALS.. I SHOULD HAVE BEEN TOLD WHEN RENTING.
willian cThere is no parking to be able to drop the equipment overnight. I had to arrive in the morning and wait for them to open. Inconvenient.
Dale MTerrifying experience, trailer hitch came off because the man did not put on the trailer hitch pin back on correctly. Its a lock pin that he did npt lock back in place after removing. I was on the freeway and the trailer was swaying. Got off to find out the whole trailer hitch had come off with the ball. I had to jack up the trailer with my own jack since the trailer doesn't have one. Then i had to get another pin from Home depot. I had my children with me!!!! I could have killed us and others on the highway!!!!. I will also write a yelp review and other reviews online
Carlos FTwo tires on car hauling trailer were worn below warning bar and dangerously cracked between treads A disaster waiting to happen
Kevin PExtremely thorough and professional .
Mark B