Customer Reviews for U Rent It Center & Storage
(U-Haul Neighborhood Dealer)

690 reviews

1317 Darlington Ave   Crawfordsville, IN 47933
(& Englewood)

(765) 364-9343

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(765) 364-9343

1317 Darlington Ave
Crawfordsville, IN 47933
(& Englewood)

Services at this Location:

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Dale G. 
Rating:
5.0

The customer service rep was awesome! She was very helpful.

ALVIN E. 
Rating:
5.0

Customer did not leave a comment.

Kimberly K. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

You double booked the truck that day.But they give me a bigger truck.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Derek R. 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
5.0

Customer did not leave a comment.

Maryl R. 
Rating:
5.0

Lady at the pickup place was very helpful and customer oriented..

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Victor B. 
Rating:
4.0

Customer did not leave a comment.

james W. 
Rating:
5.0

Very helpful and nice.

Edwin W. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Robin M. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Everyone was quick, efficient, and extremely helpful.

Kassandra M. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
3.0

Lights didn't work

Gerald S. 
Rating:
5.0

Customer did not leave a comment.

TROY M. 
Rating:
5.0

Customer did not leave a comment.

Theodore H. 
Rating:
5.0

Customer did not leave a comment.

Shawn C. 
Rating:
4.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Great location, great service, very helpful, great experience.

Brennan R. 
Rating:
5.0

Customer did not leave a comment.

Debra G. 
Rating:
5.0

Just awesome.

Noah S. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Had a issue with an unloading problem the not only helped with a solution but they also helped me transfer my belongings to a trailer. I think they went above and beyond to help me and I cannot say enough good about them. They helped turn a bad experience into a good one and I thank them very very much. I will definitely be a returning customer. These people are kind knowledgeable smart and treated myself and my wife extremely well in a stressful situation. I don't have enough words of thanks or praise for them. 10 stars. Good honest helpful people

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Angel R. 
Rating:
3.0

Customer did not leave a comment.

dawn O. 
Rating:
5.0

A jack is needed on the 6 x 12 trailers. Too heavy for me to hook-up and un-hook by myself.

LARRY G. 
Rating:
5.0

Thank you!

Jennifer L. 
Rating:
5.0

Thank you!

Jennifer L. 
Rating:
1.0

Choose better employees. The lady at this location was extremely rude. I would NOT recommended this location to anyone.

augustina S. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
4.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Outstanding people made it easy and enjoyable. Had my unit ready. Really like the people there in Crawfordsville.

Sam S. 
Rating:
5.0

Customer did not leave a comment.

Megan M. 
Rating:
3.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
3.0

Equipment was fine, service at desk, not so much. Paperwork should be returned to the person that paid instead of driver. I should have been informed that there was a mistake on the amount of time I was renting the truck for when return info was being discussed. I should have also been told I needed to take pics and fill out forms upon return or there would be an extra fee. Not too happy.

Phyllis E. 
Rating:
1.0

I would recommend the U-Haul place on Darlington Avenue but not Ace Hardware on 231 I was supposed to pick up my truck at nine in the morning they didn't even have the key or anything set out so I had to call the one 800 number and the lady had to upgrade me to a 20 foot truck at a different location on Darlington Avenue for the same price because of Ace Stevensons screwup. And then I called Monday to Skyler at Ace Hardware and he said he couldn't help it it wasn't his fault I'm Not happy at all

Elicia S. 
Rating:
4.0

Could not have the business looking like a crime scene due to covid-19/flu. I personally think it is way overboard. No other business anywhere I have ever been has been like that.

Jeremy O. 
Rating:
5.0

I have rented trucks at this location for at least 10 years and have always been very satisfied with their service and professionalism.

JEFFERSON M. 
Rating:
5.0

Customer did not leave a comment.

Jenifer A. 
Rating:
5.0

I have rented from this location for many years. I have always been impressed with the courtesy and professionalism.

JEFFERSON M. 
Rating:
5.0

Customer service was excellent and very helpful and friendly. Thank you!!

jamie S. 
Rating:
4.0

Customer did not leave a comment.

Lynette B. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

None, easy getting the equipment, friendly personnel

Daniel B. 
Rating:
5.0

Rent it center did a great job setting me up 👍

Mark R. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

IVAN O. 
Rating:
5.0

Doing a good job with the way you do things now

Gregg S. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Paula was a great help over the phone and made this process much easier than I had anticipated. This was my first rental and it went well.

Mark W. 
Rating:
3.0

Customer did not leave a comment.

john M. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

The rental unit needs new wiper blades

Frederick C. 
Rating:
5.0

Customer did not leave a comment.

Pat R. 
Rating:
5.0

Customer did not leave a comment.

Omer R. 
Rating:
5.0

very knowledgeable and friendly staff, easy access to equipment for pick up and drop off

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
3.0

Was told at one store I could rent the trailer for 24 hours due to it being a holiday weekend but at the Crawfordsville store I had to pay for 48 hours. Big price difference!

BRUCE S. 
Rating:
5.0

Customer did not leave a comment.

Binh V. 
Rating:
5.0

Customer did not leave a comment.

Brent H. 
Rating:
5.0

The app was extremely easy to use. The staff was very friendly and professional. The pick up/drop off processes were simple.

Bret B. 
Rating:
5.0

Extremely good service!

Mary G. 
Rating:
5.0

Customer did not leave a comment.

sharon W. 
Rating:
5.0

Rent Here, great place, good equipment

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

Katrina P. 
Rating:
4.0

Customer did not leave a comment.

Gerald G. 
Rating:
3.0

Have a truck available for the day and location it was scheduled instead of sending me to a different location.

Jase S. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA W. 
Rating:
5.0

Your web site is hard to use

Randal R. 
Rating:
4.0

Customer did not leave a comment.

SAM W. 
Rating:
5.0

Customer did not leave a comment.

Maryl R. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
3.0

No air conditioner/fan working and no power for the 12 volt connections on dashboard. Person who checked me in, and also looked at the truck and it's engine, offered a discount and I am very satisfied with that discount. thank you, doug Givan

Doug G. 
Rating:
4.0

Fast and professional service.

Todd H. 
Rating:
5.0

It was a quick, easy and seamless process. Appreciate the convenience.

Coreen M. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
1.0

Customer did not leave a comment.

Kizzie R. 
Rating:
5.0

Very friendly & efficient.

Jim M. 
Rating:
5.0

It would be helpful to have a jack on the tongue of the trailer to help with the lift/lower process of hooking to your towing vehicle.

Andy C. 
Rating:
5.0

Everyone was courteous and professional.

Jayne C. 
Rating:
4.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

Rex E. 
Rating:
5.0

Customer did not leave a comment.

Ed M. 
Rating:
5.0

Customer did not leave a comment.

Kathy P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
4.0

Instructions as to where to drop off rental after hours.

William S. 
Rating:
4.0

Customer did not leave a comment.

Jaye M. 
Rating:
5.0

Customer did not leave a comment.

Derek J. 
Rating:
5.0

Friendly staff.

Pamela F. 
No reviews have been submitted for this location.

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