Customer did not leave a comment.
CRYSTAL T
Customer Reviews for U Rent It Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Last uhaul I rented was on 1/4 tank of gas, the windshield had a Crack in it and there was something wrong with the front end as the steering wheel would shake and then the whole truck would shake!! Filed a complaint but nothing was done!!!!!
DEBBIE NJust keep the good customer service going
JERRY DI was very pleased with the motorcycle trailer I rented, there is nothing I can think of that needs to be improved.
Joshua CNothing needed to improve the experience, this location is always professional fast and friendly !
THOMAS BI had to extend my reservation through no fault of my own. I reserved a dolly. I didn't receive it the 1st day. I had already started the pick up process so i couldn't stop. I couldn't do the majority of my needs without the dolly. Had to add a 2nd day. THEN, I got charged for using the dolly for 2 days. Plus, the check back in was irritating
Kyllee WThe sun visor on the driver's side of my 15' truck was bad and needs replaced. Everything else was perfect.
NATHAN CGot over charged u haul gas gauge was on full and still got charged for fuel also charged me for miles I didn’t even use.
JONATHAN BThe van was clean and in good working condition. I have not had interaction with the staff as I used the 24/7 self-checkin process, but everything worked perfectly
ERIK BVery friendly. Truck and car carrier hooked up and ready to go. They helped me load up my car, and gave me detailed instructions on its use.
STEPHEN BWash this truck. Also check the suspension. It was an extremely jarring ride.
John SWe think you guys are awesome. Always friendly and helpful.
Mark CI created an account with the drivers license info and credit card info but on the day of pick up the same information was needed to be enter in again. This cause frustration on the day of pickup when it’s a contactless. The intent is to speed up the contactless process. DCoyle
Doug CTHANK YOU! Much better than Tupelo.
Kyle MI honestly cannot think of anything this location could improve. I have always been treated as a valued customer every time I go in.
CYNTHIA MGreat place to rent
ANGELA WNot a thing...
DODIE LGreat customer service! Easy pickup and drop off.
JAMES KVery nice people. She made me feel comfortable driving it. Very helpful!
WENDY WDid not include accessories ordered--dollies, furniture pads. Was charged to rent them and then charged at drop off over $300 because I did not return them. U-haul tied up my checking account because someone didn't load my truck with ordered items. And because, as the Crawfordsville manager explained, "some new kid just didn't know what he was doing." Bad business.
Carmella BWe went to Grand Haven, MI. We asked them at that location if we could park the trailer on their lot because parking is very hard to find in Grand Haven where our VRBO house was. So we had to park the trailer at the house and alternate parking for our SUV from parking downtown to parking on the beach til 9:00 pm. Would have been great if the U-Rent it Center in Grand Haven could have made room for our small trailer. Would have saved us a lot of trouble and parking expense.
DARLA MI has always experienced professional, courteous, knowledgeable, and helpful personnel at this location.
JEFFERSON MNo concerns
ROBERT TMean, nasty, hateful, and offensive women running that joint.
Michael FNothing
KYLE MEveryone at U Rent It is extremely pleasant and easy to work with. Highly recommend.
Paul VThe place I rented from was excellent. They are good people there. The u-haul app was terrible. It cost me 2 hours picking up the truck. Tbat is how long I was on the phone. It did not work when I dropped it off either.
RON TWe were unable to use the app to pick up or drop off our rental.
Tracy HThe facility was great. They were very helpful. I definitely would recommend this pick up place. The actual U-Haul website wasn’t as user friendly as I would hope but still average.
Jamie Hit was perfect!
Ryan TStaff was helpful and professional
Dave SStaff was polite, engaging and professional as always. These guys are pros. Love working with them.
JOSEPH SFix broken parts on truck. Cupholder, front bumper
John SThe windshield could use a good cleaning. The glare of the 5pm sun made it hard to see.
Danielle TClayton was very helpful!!
Timothy LMy drop off was after hours so not everything is applicable on this visit. Have used this location for other rental business other than U-haul and it’s always been top notch.
Travis AVery friendly and helpful staff
ron bBest place to rent anything you might need hands down. Great, friendly service. They have been in business forever and obviously care about their customers and community. Wouldn't dream of renting elsewhere.
Michael DGreat folks to work with!
Loren SKeep up the great work. Would use again. Highly recommend!
CINDY MGreat customer service!!!
Patrick BLady at the desk was extremely helpful and friendly! She's worked there for over 20 years, extremely knowledgeable!! Guy that unhooked my vehicle off tow was happy and full of energy! Loved their friendly vibe. I will definitely use this business again and recommend to others!
Rachel P