The gentleman was very very hopeful made our trip very pleasant and safe. And thank you sir
LUTHER W
Customer Reviews for U Stor It Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Herb did an outstanding job. He went all over the nuances of the vehicle, provided drop off options, and even provide his number in case I needed to talk to anyone while driving. Made this an enjoyable experience.
DONALD RNothing. Everything was great.
BRIAN PI have used this location several times and they are extremely helpful and efficient.
DAVID EThe best customer service I've ever experienced with any U-Haul location!!
MICHAEL BVery efficient Managers and Staff. Helpful above what is expected and were respectful to this military retired part disabled person The only 3 star Uhaul facility in this area of the many options for lesser star Uhauls
MARTIN SGreat experience,everything went smoothly .
ALBERT FThe sign should include the word U-Haul not just U-Haul storage and arrows indicating the location.
PATRICIA ABetter roadside service handling
CHRISTOPHER MPlace was closed
VICTORIA MExcellent customer service! Would definitely recommend this location.
DUANE B2 hours waited to get the UHal and store was closed we couldn’t pickup the item. Seriously???? This is how you guys do?
HASEEBULLAH ZAlthough super informative and friendly, the check-out process was a bit lengthy. I wonder if it could be shortened while maintaining customer satisfaction.
CHALYSA JEverything is amazing, staff is the best staff you could ask for the front desk lady was sooooo sweet! Prices are fair, equipment is very well taken care of. Recommended to all my family and friends
KODY ANothing. Everything was so well explained. The van was well maintained. Lisa and Herb were so friendly and professional.
DIANE NGreat Customer Service! Thank you!
SHARMYLA C1 - Key not in lock box per check-in instructions. Found in the ignition after an anxious few moments of wondering how long I was going to have to wait for an employee to show up. 2 - Tie-down rail on driver side at the back no longer attached to the wall of the truck preventing using that back side to tie down furniture.
Mark HNeed absolutely NOTHING to improve on! I rent my storage here, and they are the kindest, respectful, helpful, wonderful people I have EVER had the pleasure of doing business with! KEEP up the GREAT work!!
CATHERINE RExcellence in customer service, the property is immaculate. This u haul storage store is doing everything perfect. Thank you very much
BARBARA JU-Haul should always to issue fully filled fuel trucks to customer as many other rental companies do. Trying guess exact amount of fuel was a pain in the neck experience. Simply charge very high fuel charge for those who do not fill up the fuel tank before returning to discourage those who might think about doing so.
MATTHEW MOutstanding professionalism.
JASON BLove the place and always accommodating. This is my forever place for all my rentals
MICHELLE MNothing at all.
FRANK WHerb and Lisa are the best. So much so I changed my next rental to their location.
GREGORY JSee above comment
Reese SHerb went above and beyond in helping us with our move and rentals. Unexpected actually, but grateful for his extraordinary support. Best customer service experience in years.
Wayne BNo comment
DOR MBetter customer service
Ted DHerb was exceptional and is a professional and represents U-Haul in the highest degree..would highly recommend anyone in rental needs is this demographic to reach out to him for great service! Such a wonderful experience
RAYMOND BGreat service! Clean truck, well maintained. Exceptional service.
JAMES WAmazing customer service. Both Herb and Lisa called me during the rental period to make sure we were doing okay and our rental was going well. Lisa was super nice and made sure to contact me to check in, it was very appreciated. Both Lisa and Herb were very accommodating to include looking past my error of returning the truck two hours late- oops! Thank you Herb and Lisa :)
Terri AIf you want to be treated great and have a very easy transaction then I highly recommend this location! Great people and amazing service!
Joshua GHerb was incredibly helpful as this was my first time renting from U-Haul. It was also my first time towing a trailer, and he walked me through the process. Super friendly and helpful, and it was nice to have someone that wasn’t just processing paperwork, but he made us feel like we were working with a friend.
Joseph TI see no room for improvement because they provided such excellent service. I will use them for any of my future moving needs because of their personable service and ensuring that all of my needs we taken care of. Definitely will recommend to other.
Michelle MNice folks, willing to work with you.
Brian DWonderful staff, very accommodating.
Sarah PAlways outstanding service
DAVIDPAUL WN/a
Quin WPersonnel at the drop off location were fantastic. Nice and easy to deal with.
Tim Hone of the two furniture mover was missing, but did not end up being an issue with our move
Robert HIf using mobile check in, I recommend doing the validation part in advance (like the day prior) so the customer is not sitting in the parking lot for 30+ min trying to figure out the process and getting their contacts to answer their phones when they receive a spam call.
Jennifer LThe uhaul app would not work for checkout. I was sitting on the lot and it kept telling me I was not at the right location. Eventually I was able to check out the truck using the website instead of the app.
Peter PThe employees at the front desk were very informative, pleasant and easy to talk to. Would 100% recommend.
CHRISTINE SRenee was so helpful and friendly, a real joy to be around. The equipment was great, clean and ran very well. Couldn't get the box light to stay on for loading, (most likely operator error) but we worked around it.
Mike KVery personable and friendly towards me as a customer.
William DVery Professional and Friendly service
Jarrett BThe place is great, and everything is always organized. Herb who runs the spot is a legend!! Thanks for always holding me down!
Richard SMy experience was great. The staff were very friendly and accommodating answering all of my questions. My only "improvement" recommendation would be to have the trucks start with a full tank versus requiring them to be returned with the same amount in the tank at the return as was there at the time of rental. It's difficult to estimate the miles/gallon and for me I didn't want to make multiple stops to fill the tank trying to get to a 1/4 tank. I will rent from these folks again and have already recommended them to others!
Terri MVery friendly personnel
Robert CPeople (Renee and Herb) were terrific to deal with - very helpful and pleasant. Would definitely use them again!
SUSANKATHLEEN BU STOR IT on Patriot Way in Fredericksburg was awesome!!! so helpful and dedicated. I’ll always go back to them.
Jennifer MNo improvements required! I did however misplace an army green backpack during my trip. Please let me know if you see it. Always a pleasure. Nichole Gray, RNMSN
NICHOLE GNothing. Herb at U store it in Fredericksburg it ALL worthwhile. Superior customer service, and a wonderful human being.
NICHOLE G5 star service and fast!
Micari GI followed the instructions when I got to the drop off site. “Herb” tried to charge me for four *extra* days , after returning the truck and equipment in *a day earlier*. I plan on talking with Herb today , 7/20/23, and getting this matter resolved.
Denita THerb was fantastic and gave great direction when apple maps wouldn't find the location.
Ashley RStaff was very friendly and helpful. Hot and muggy day I mentioned "water" she said, Awe I can get you a bottle of water. It cold it hit the spot.
CONNIE HNothing! Employees were great!
PAULJONES GGreat people and excellent service. Thank you.
Ahmed AHerb was very helpful and friendly. 5/5
Amir ANothing
Paul GAfter hours drop off
Curtis MGas ? & $/mile=taxing $ were in a recession, can’t afford high interest rates on rentals as well. Defiantly considering locals.
ADRIENNE T