Customer Reviews for U Stor It Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U Stor It Mini Storage

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CHELSEARENEE H.
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SHAPOUR M.
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Shetia L.
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Best location I've used so far. Employee was excellent and extremely helpful. I will definitely recommend this location before any others.

DINAMARIE V.
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Renee Sullivan was super helpful!

EDWARDPAUL JR H.
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Helpful and welcoming.Very personable and informative

Emily C.
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The trailer was great, worked fine. Only tows front wheel drive vehicles. They only let one person in the office at a time do to COVID so I had to sit out in the freezing cold. They did have snacks so that made up for waiting.

SHAY DEE H.
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Customer did not leave a comment.

GEORGEPETER B.
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Herb, Lisa and Renee were exceptional in helping us with our first moving rental truck experience. As I told Herb when we returned the truck I would definitely send others to their location for UHAUL rentals when the time came.

FRANCISJOHN B.
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Best customer service I have experienced in many years!

William G.
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CYNTHIA W.
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Excellent Service!!!

Mary J.
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Your service was great, very friendly

CLAYTON J.
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Excellent staff

Neilrussell D.
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Customer did not leave a comment.

Edna G.
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I love Herb and Lisa and the staff. They treat me like royalty. They made sure I had proper equipment for my move and helped me adjust the truck mirrors so I could drive with calmness.

DEBORAHHAWKINS A.
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REGINALD G.
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Herb and his assistant are OUTSTANDING!! No need to improve. They are the standard that others need to achieve.

Mohammad A.
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Very nice staff, they always provide quality service

Shelton Y.
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JENNIFERJETT B.
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Alexander F.
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Teresa C.
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The most polite and fair UHAUL people I've ever dealt with !!

Christopher D.
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Fantastic customer service by the rep who was on site at pick up. I don't recall her name (craziness of moving) but she was the only one there being that it was Sunday and was very personable and professional.

JAMESROBERT M.
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Great staff and customer service!!! They were sooo helpful to us in planning our trip. Hats off to Herb, Lisa, and Renee!!! I will truly recommend them. Thanks for making our trip easy!

Erik L.
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Matthew C.
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I was unable to set the fuel meter to full on website. Easy pick up and overall would definitely use again in future

Edna G.
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Nothing to improve :) I had a quick and easy move thanks to HERB. My truck was full of gas, clean an he helped me adjust all mirrors and my seat. I was so happy I rented from this location.

Michael B.
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Herb was a pleasure to work with. I would definitely recommend his location.

CHARLES T.
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Scott C.
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Tracie J.
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Herb is great, wonderful customer service!!

BONNIESUE C.
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She was a wonderful lady that help me today with the uhaul

Andrew F.
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The owners were absolutely superb, I would definitely recommend this location

Stepfanie S.
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I will never reserve another Uhaul ever again. I reserved a truck 3 weeks prior to my move on 8.1.20. I arrived 15 minutes earlier than my 10 a.m. scheduled time. I waited 45 minutes. Within those 45 minutes, I was informed that there wasn't a truck available for me. Long story short, I didn't 2:45 p.m. The two employees were very nice and they told me that my price would be $28.75 and that he wouldn't charge me for any mileage over 4 miles. Well, when I looked at my account the next day, they charged my account for $47.95. The truck that I ended up getting was bigger than the one that I'd originally reserved, which was a plus. The person that returned it left a terrible smell in it and the lady that was working had to clean the seats.My move was put off way later than expected. I had two people with me that heard the entire ordeal. I am very unhappy and dissatisfied with this entire experience.

JUSTIS W.
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MARYELIZABETH C.
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Herb is great

SUEELLEN T.
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Anthony D.
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I don't remember the lady's name but she was so wonderful and helped me get the best price possible without me even asking! If I need a truck again I'm definitely going back her.

Andrea C.
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Diane H.
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Herb was very helpful and friendly.

SULAIMAN K.
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TIMOTHYJOSEPH J.
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Great service, definitely recommend

Heike M.
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Herb and the lady were very friendly

Shelton Y.
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Krista M.
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The staff was very friendly; they called me the day before my scheduled drop off to go through the procedure. Very kind and efficient.

Robert K.
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Herb was awesome.

LISALORRAINE R.
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Excellent assistance hooking up the equipment and being available for questions!

Luis R.
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Herb was Magnificent at this location, made sure I was getting everything I needed even though I did not. He sure made me feel comfortable, great communicator

Matthew P.
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Herb and Lisa were great! Very accommodating, courteous, professional and went above and beyond to make sure everything I needed was taken care of. Even though I had a one way rental, they treated me like I was regular customer. If ever in the VA area again, I'll be renting from them.

Donna L.
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The owner was very friendly and helpful. He showed compassion for the stress over moving I was having.

John M.
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Anna M.
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Lisa and her husband are wonderful people running a great business

Philip R.
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Nothing, the owner was excellent and went out of his way to assist me in explaining pick up procedure and even gave me his contact information if my early morning pick didn't go well. Top representative for U-Haul, he was excellent! I was very impressed and appreciated his assistance!

James L.
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James C.
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Sherae J.
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Herb was so nice. Thank you so much for your excellent customer service!

Martha F.
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It is always wonderful to deal w/ Herb and Lisa @ U Stor It

Barry K.
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Joseph E.
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Linda P.
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This was a total 180 from pick up as two people were present, very courtesy and nice and after telling them about my inconvenience, they credited me another $50 for my bad experience. Now that's customer service and would recommend the pick up location learn from this drop off location. Made my bad experience a thing of the past and would do business with this location again if I have too in the future.

MARCIA C.
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Renee delivered truly awesome customer service!

Jaquelin P.
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Lena M.
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Mark S.
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This location was very helpful.

JOYCE G.
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Kenneth D.
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HERB P.
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CANDICE L.
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DANIEL W.
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Great customer service!!

Pamela H.
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Derrell M.
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LELAND W.
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The Peterson's are wonderful owners/managers. They couldn't do enough for me. Highly recommend this u-haul dealer and storage location for anyone needing storage or a moving truck or supplies. 5 out of 5 stars.

ANDREW D.
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Herb and Lisa were so helpful through this process with everything. They made sure we had everything we needed for for our move and offered so much help and support. They made our DIY move a super positive experience for us! Thank you!!

TALI S.
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Carl J.
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You cannot ask for better service and professionalism than what we got from Herb in the office. He is top notch and I will definitely be back to do business in the future !!!!!

Spencer C.
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The managers at U-Stor-It, Herb & Lisa Petersen, are the most helpful and friendly people I have ever met in the moving and storage business. They worked with me to determine the best solution for my needs, even viewing the contents of my storage unit and asking about what was also coming from the house. My son, who is helping me move, was very impressed by their customer service.

Alan K.
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Dot J.
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david W.
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John B.
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Angela S.
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PATTY C.
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Wonderful service, Renee stayed late and waited for me. She went above and beyond to be helpful. Excellent service! We are moving soon and I promise we will be a repeat customer at this location

Jason P.
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Seriously the best experience I have ever had at a U haul location. Super friendly owner and staff that go the extra mile. Just amazing customer service.

Anthony P.
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Outstanding location, they communicated with me prior and during the day checking if i need any assistance, or any issues they could help me with. Definitely coming back to this location.

Frederick W.
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Herb is just such a good guy. He made this work and saved us money. Honestly the best U-Haul experience I've ever had.

Romain P.
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Excellent service. Courteous and kind. Unfortunately, we were less content with the vehicle itself which was old and dirty, smelly and debris had been left in the haul, the glove box and "grandma's attic". No powered windows, which is really a problem when you are the only driver and want to open or close the passenger window and you are driving.

Iva G.
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I would not want to use a different location. They are amazing. I used this location one other time. When in VA I will always use this location. They go the extra mile for the customers

Catie M.
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Rachelle R.
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Rhonda D.
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Herb is awesome! Very inviting and personable. You wish you could get this type of customer service everywhere you'd go.

Samantha W.
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Elvis J.
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Great customer service. What a difference one location can make. Was very apologetic for my bad experience.

Zachary W.
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Herb was fantastic. His level of customer service is unmatched. Highly recommend.

Marie O.
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Herb and Lisa are absolutely amazing. I would recommend everyone using them. They are so helpful. The second truck we got had the driver side mirror dangling off. My boyfriend drove the truck and said it scared him because he couldn't see (and he drove moving trucks for a living). So, U Haul definitely has to fix that! Other than that, everything is always clean, Herb and Lisa are great and out of two times renting a truck from U Haul there, that was the only issue (they DID tell us so we knew the mirror was messed up, they are very honest and caring people). Overall, we always have a great experience with Herb and Lisa.

Marcus G.
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ruchar W.
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David D.
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Martin R.
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Dennis P.
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Heather E.
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No reviews have been submitted for this location.

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