Customer Reviews for U Stor It of Jefferson
(U-Haul Neighborhood Dealer)

570 reviews

20 Tierney Rd   Lake Hopatcong, NJ 07849

(973) 691-3088

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 9 am - 4:30 pm
  • Sat: 9 am - 3 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(973) 691-3088

20 Tierney Rd
Lake Hopatcong, NJ 07849

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 9 am - 4:30 pm
  • Sat: 9 am - 3 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Zonny M. 
Rating:
5.0

Make a more reliable app. I coukd not upload my drivers license or pick up the truck after hours.

Benito S. 
Rating:
5.0

Everything went very smoothly.

Iain D. 
Rating:
5.0

They always help me hookup. Unhook and unload especially when I haul my wife's car. They supplied 100's of boxes 3 tears ago when we moved in a 26' van/car hauler. Great service.

DONALDGILBERT P. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
2.0

Equipment should be inspected prior to fulfilling an order.

FRANK D. 
Rating:
5.0

Customer did not leave a comment.

Marianna A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS F. 
Rating:
5.0

I called 3 locations in the area and this one was the only one that answered the phone. They had a 10ft available and we picked it up and as we started loading it realized our stuff would not fit so I called up and asked if they had a 15ft and they did and we were able to switch it out! The service experience was excellent and the equipment was perfect! Thanks to the friendly service and truck availability at this location my move went perfectly!

Tara B. 
Rating:
3.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

They had a selection of vans and pick-up trucks. I was able to go in without a reservation and I was on the road in 15minutes. They were courteous and professional. The office was clean. It was a good experience.

Sean S. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Staff was friendly and very helpful answering several questions I had . That's extra service I don't often see these days.

James B. 
Rating:
5.0

Outstanding assistance from the team! Thank you Gentleman!

JAMES A. 
Rating:
1.0

This is the worst rental I got, I used to use U-Haul many times and these guys have charged me way more than what I was renting the U-Haul for which makes it UNBELIEVABLE! They want to charge as they please. I'll just go to homedepot from now on.

Angelica D. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Very helpful service.

Darleen N. 
Rating:
5.0

From the phone call for the reservation to the drop off after use ...this was an excellent experience. I highly recommend this location!

Stacey I. 
Rating:
5.0

Customer did not leave a comment.

Xuan W. 
Rating:
5.0

Customer did not leave a comment.

DASIA B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Friendly, quick service!

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Wei L. 
Rating:
5.0

Very poor overall. No info on status of location of box beyond when it is picked up and when dropped off. Pickup location didn't have box on trailer on the pickup date and had to wait over an hour for someone to come to place it on trailer.

Andrew C. 
Rating:
3.0

Oil light came on during trip. Had to put my own oil in vehicle

DOUGLAS D. 
Rating:
5.0

Customer did not leave a comment.

Martin B. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
4.0

Customer did not leave a comment.

Ron C. 
Rating:
5.0

Good Guys

Michael Q. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
2.0

Interior lights didn't work. So at night I had not idea what speed I was doing unless I used my phones flashlight. I also requested this vehicle at the Franklin spot and I get email 3 days before to pick up in Lake Hopatcong. Added 30 miles to my bill.

WILLIAM P. 
Rating:
4.0

Customer did not leave a comment.

Daniel E. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
5.0

Wonderful location. Friendly, helpful staff. Will 100% be using these guys again. Thank you!

LAWRENCE F. 
Rating:
5.0

Fast service

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

georgette R. 
Rating:
5.0

Customer did not leave a comment.

Zeno S. 
Rating:
4.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

I rent trucks and trailers from many different U-Haul dealers in both New Jersey and Florida. This location is clearly in the top 10% of all U-Haul dealers that I have dealt with. Excellent equipment and service!

Dean C. 
Rating:
3.0

Customer did not leave a comment.

Keith G. 
Rating:
5.0

Quick and efficient check in and out when picking up and returning the truck. Will use this location again. Appreciate the Sunday morning hours for pick up.

Jeffrey M. 
Rating:
4.0

Better access to wifi. I had trouble getting service and using the app. It cost me about 20min of my rental time. Otherwise the place was easy to find and the truck was very clean and well-maintained. I would use this area again if needed.

Michelle Z. 
Rating:
3.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

Great customer service I would highly recommend this location to anyone.

David S. 
Rating:
5.0

My experience was great. Both employees I dealt with are lovely, the truck did the job, and overall it was great. This is my second truck rental there and both experiences were great. I rented a truck closer to my home, and the experience wasn't nearly as good. I love U Stor It !

Lauren W. 
Rating:
5.0

This is an excellent uhaul provider!

Harold C. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
2.0

The truck was otherwise clean, but the cab smelled terrible. I uploaded my license ahead of time and unchecked the extra insurance, but somehow I ended up with that after all and the guy I talked to at the place was rude and impatient.

Alexis A. 
Rating:
5.0

Not all reps are friendly.

Allan F. 
Rating:
5.0

Customer did not leave a comment.

Norman B. 
Rating:
5.0

Customer did not leave a comment.

Dennis A. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Melina C. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Great service

Lorenzo G. 
Rating:
5.0

Customer did not leave a comment.

David Q. 
Rating:
5.0

Customer did not leave a comment.

ROGER B. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Excellent service from this location.

Thomas H. 
Rating:
5.0

They helped me off load my wife's Jeep SUV and detached the trailer from my vehicle. Very much appreciated.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

GEORGE T. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

ALYSSA I. 
Rating:
5.0

n/a

JEREMY H. 
Rating:
5.0

The service was excellent! Loved that there was also and area dedicated to moving equipment that you could actually see. Would have liked to have pricing posted instead of having to bother the attendant about each item pricing.

REGINALD B. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
4.0

Customer did not leave a comment.

MELANIE A. 
Rating:
3.0

Customer did not leave a comment.

Ralph M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
3.0

Clear the trash it that the last person left in the cab.

Alanna S. 
Rating:
3.0

Customer did not leave a comment.

William E. 
Rating:
5.0

After hours drop off at U Store it of Jefferson

VINCENTJOHN M. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
4.0

Customer did not leave a comment.

Nick P. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
5.0

Customer did not leave a comment.

OSCAR V. 
Rating:
5.0

Owner opened his shop and allowed me to rent the trailer earlier. On Easter Sunday of all days. Super helpful and I would highly recommend.

David L. 
Rating:
5.0

Customer did not leave a comment.

Milos B. 
Rating:
5.0

Customer did not leave a comment.

Seana S. 
Rating:
3.0

Cleaner vehicle and better customer care.

Henry N. 
Rating:
5.0

Great customer service.

Brian P. 
Rating:
1.0

I was called 30 min before pickup time that my trailer was unavailable and had to drive to another location for the trailer. I reserved one at Franklin and was told called to go to lake hopacong to pick up the trailer

David B. 
Rating:
3.0

Customer did not leave a comment.

Ron C. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

RITA V. 
Rating:
3.0

If I had not walked in the office to finalize my contract instead of using the computer to check out, I would have not received the truck I had reserved. I guess it's first come, first serve despite reservations.

Eric F. 
Rating:
5.0

Wanted to pick up closer to home, but size truck and tow behind was not available. Good thing I called day earlier to make sure everything was set for next day. Day of pickup went very well. Recommend highly.

austin L. 
Rating:
5.0

Guy named Drew checked me in. Very Helpful.

Brian P. 
Rating:
5.0

the fellow from u stor it of jefferson went above and beyond - thanks

Keith C. 
Rating:
3.0

much further away then originally scheduled

Joseph M. 
Rating:
2.0

The customer service was poor - person helping was rude and condescending. When returning the truck after hours I could not use the website to return which resulted in an extra $20 fee. When I tried to go through the return process the website threw an error that it couldn't determine my location, even though my location services were on and the app had permission to use location. I needed to return the truck before the snowstorm hit so I just resigned to pay the fee. I've always used uhaul to move but this experience will make me think twice next time about using another rental company.

Allison L. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Dhineshku T. 
Rating:
5.0

Customer did not leave a comment.

Monika M. 
Rating:
4.0

Professional and efficient.

Michelle R. 
No reviews have been submitted for this location.

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