Customer Reviews for U Stor It of Jefferson

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U Stor It of Jefferson

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Scott N.
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All was good as usual. No complaints at all.

samira L.
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Customer did not leave a comment.

Brian P.
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As always fantastic transaction.

Steven C.
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Customer did not leave a comment.

Tim K.
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I specifically choose this location because it would be open on Sunday. And they were closed. The check in process was a nightmare using the app and if it hadn't been for the amazing customer service lady was the only reason we were able to complete our rental.

Pete V.
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Customer did not leave a comment.

Tarek A.
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Everyone here exceeded my expectations in terms of professional conduct, flexibility, and courtesy.

Thomas Q.
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Extremely poor communications about the contract. Rental $29.99; Millage .99/mile; ?Safe move? what's that?$14.00; actual chgs. $128.10. additional chgs. environmental fee $1.00; safe trip $5.00; subtotal $134.10. AFTER HOURS $21.32; NJ Domestic Security Fee $5.00; Rental Tax $8.88 Rental Charges $169.30 All this charged on my credit card without my approval or questions answered. The additional charges were not expected or discussed!!

Orlando G.
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Customer did not leave a comment.

vivian M.
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As far as I'm concerned it doesn't need improvement. They are great at the Lake Hopatcong location. I've dealt with them before, we have a storage unit there. And we've even rented a few different size trucks over the years. All who work there are very nice and friendly.

Tarek A.
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Customer did not leave a comment.

HELENA B.
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Customer did not leave a comment.

Andrew H.
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An easy, painless experience. It made for a much less stressful move for me

Scott I.
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Customer did not leave a comment.

daniel D.
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Claire G.
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only the returns they need to specific about it because I put the key in the box and later in my email do the fallowing step they asking me for pictures :( I can’t take any pictures because I ready returned the key:(

Andrew C.
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This was an awesome experience with uhaul. They were flexible when I was running behind picking the van up, the van itself was brand new, clean, drove well. It was exactly what I needed to complete my hauling tasks for the day. Thanks!

James L.
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Customer did not leave a comment.

Georgann M.
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Customer did not leave a comment.

Dustin O.
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Upon arriving I pulled into parking lot ((I guess it was the wrong one)) I drive past a truck that i thought was leaving and went to get out of car to see where to park, a man I guess the manager started screaming and cursing at me and calling me a fuc***g iddiot and got really aggressive. And told me I will no longer be getting a rental. I called 800 number to get it settle and while on hold outside the uhaul store he finally decided to give me the rental, as a manager myself of a company I know this is very un-professional and unacceptable, worst customer service. With my experience today I have no idea how they have such good reviews he was beyond disrespectful screaming at me like that with my kid in the car.

Dinah L.
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Wonderful customer service at this location.

Mark R.
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Customer did not leave a comment.

Brian P.
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LANCE T.
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LAKERAM R.
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Nothing agent was very polite very helpful everything was well-maintained and taken care of he was very helpful thank you . Keep up the good work

Pamela C.
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None

William M.
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The truck I rented too $500 in gas to get from NJ to KY... So that was an issue..

John W.
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Customer did not leave a comment.

Marva M.
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Customer did not leave a comment.

Lawrence W.
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Prompt, thorough, excellent communications, helpful, explained all options. The place to rent.

kathy W.
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Customer did not leave a comment.

Linda M.
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There was some cardboard in the back of the truck but other than that it was fine. Met our needs. I would have rented a 14' instead of a 10' but didn't know it was available as I didn't see one the day I reserved the truck 2 days prior. When I got there, there was a 14' going out. Would rent from there again should the need arise.

Barbara S.
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So easy to rent from!!! Convenient location from Rt. 15! I will definitely rent from them again!

regina K.
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Customer did not leave a comment.

Andrew C.
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I had a great experience with this location. I rented a 9’ van that was brand new (<1k miles) and the staff members on-site were quick to help me resolve some issues I was having with the mobile check in process. The equipment was exactly what I needed to get the job done. Awesome job, guys! Thank you for everything!

Nicholas G.
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Customer did not leave a comment.

elizabeth D.
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Customer did not leave a comment.

Willard W.
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The place where I was supposed to pick up my truck closed I was notified I Add togo to different location To pick up the truck Front end of the truck drifted Lot of play in the steering wheel

patrick B.
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Customer did not leave a comment.

Marcia C.
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Very helpful

Kathleen S.
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Customer did not leave a comment.

John L.
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Brian P.
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Robert L.
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Did not see anyone after hours drop off

Teresa P.
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Customer did not leave a comment.

william S.
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Charles D.
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Mike D.
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Lower the price

Joseph G.
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DANIELLE D.
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JOSEPH F.
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Customer did not leave a comment.

martin M.
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Easy drop off. Nice people.

Lee M.
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Not a thing!

Joshua B.
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Customer did not leave a comment.

Brian P.
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Brian P.
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Brian P.
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Brian P.
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Kevin D.
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George J.
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Timothy G.
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Mike T.
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Jeffrey L.
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Fantastic customer support, clean facilities and vehicles. I highly recommend U Store It of Jefferson if you are in the Sparta, Newton, Jefferson area.

martin R.
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when i rented the truck i gave a specific u-haul address for my return, that was 1 mile from my final location and i thought i was set. when i got the return info from u haul they had me returning the truck to a facility about 10 miles away, in downtown Raleigh, to a facility that really didn't have a lot large enough to park the truck so the truck had to be parked in an adjoining business's lot

jayson D.
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professional, helpful and courteous service..

eric S.
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Customer did not leave a comment.

Scott N.
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All was good!

Brian P.
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Customer did not leave a comment.

Marsha S.
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The truck had smoke smell. But was clean.

Anthony F.
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Customer did not leave a comment.

Teresa M.
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Customer did not leave a comment.

Carin H.
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Customer did not leave a comment.

Vernon K.
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Excellent service.

MICHAEL D.
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No improvements needed, excellent customer service!

Vernon K.
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Staff is very helpful, friendly, great to deal with.

alejandro S.
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I strongly strongly suggest you guys should offer some sort of military discount. It really discourages folks like myself from going back after other places/offices offer it in the neighboring counties/towns.

Vipul M.
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Customer did not leave a comment.

Katherine S.
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I ordered a dozen furniture covers and the truck only had 6 in there.

Robert R.
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Very easy to use the app to pick up and drop off truck. To less than 5 minutes.

Sarah L.
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Customer did not leave a comment.

BRIAN P.
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Customer did not leave a comment.

BRIAN D.
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Customer did not leave a comment.

Kristin C.
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Customer did not leave a comment.

Robert H.
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Customer did not leave a comment.

David S.
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The completely unattended, app-driven rental was GREAT! This was my first time renting from U-Haul this way, and it won't be my last!

Rushabh P.
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Customer did not leave a comment.

James P.
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Customer did not leave a comment.

FRED H.
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All good. This is my second rental from this location. The staff was very helpful.

PATRICIA A P.
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Good customer service

milanda M.
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Customer did not leave a comment.

Louis C.
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John was great and easy to work with. Thanks for all the help.

BRIAN P.
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Customer did not leave a comment.

Elizabeth E.
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Customer did not leave a comment.

Beatriz H.
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Customer did not leave a comment.

Michael F.
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Answer the phone at your central location. ONLY THE LAST GIRL WAS HELPFUL.

Kevin W.
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Customer did not leave a comment.

peter K.
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Everything is great and I will definitely use them again in the future.

Kent F.
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Customer did not leave a comment.

Manuel B.
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Customer did not leave a comment.

James M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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