Customer Reviews for U Stor It of Jefferson

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U Stor It of Jefferson

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Charles D. on

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Mike D. on

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Lower the price

Joseph G. on

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DANIELLE D. on

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JOSEPH F. on

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martin m. on

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Easy drop off. Nice people.

Lee M. on

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Not a thing!

Joshua B. on

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Brian P. on

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Brian P. on

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Brian P. on

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Brian P. on

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Kevin D. on

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George J. on

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Timothy G. on

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Mike T. on

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Jeffrey L. on

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Fantastic customer support, clean facilities and vehicles. I highly recommend U Store It of Jefferson if you are in the Sparta, Newton, Jefferson area.

martin r. on

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when i rented the truck i gave a specific u-haul address for my return, that was 1 mile from my final location and i thought i was set. when i got the return info from u haul they had me returning the truck to a facility about 10 miles away, in downtown Raleigh, to a facility that really didn't have a lot large enough to park the truck so the truck had to be parked in an adjoining business's lot

jayson D. on

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professional, helpful and courteous service..

eric s. on

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Scott N. on

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All was good!

Brian P. on

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Marsha S. on

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The truck had smoke smell. But was clean.

Anthony F. on

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Teresa M. on

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Carin H. on

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Vernon K. on

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Excellent service.

MICHAEL D. on

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No improvements needed, excellent customer service!

Vernon K. on

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Staff is very helpful, friendly, great to deal with.

alejandro s. on

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I strongly strongly suggest you guys should offer some sort of military discount. It really discourages folks like myself from going back after other places/offices offer it in the neighboring counties/towns.

Vipul m. on

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Katherine S. on

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I ordered a dozen furniture covers and the truck only had 6 in there.

Robert r. on

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Very easy to use the app to pick up and drop off truck. To less than 5 minutes.

Sarah L. on

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BRIAN P. on

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BRIAN D. on

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Kristin C. on

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Robert H. on

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David S. on

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The completely unattended, app-driven rental was GREAT! This was my first time renting from U-Haul this way, and it won't be my last!

Rushabh P. on

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James P. on

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FRED H. on

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All good. This is my second rental from this location. The staff was very helpful.

PATRICIA A P. on

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Good customer service

milanda m. on

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Louis C. on

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John was great and easy to work with. Thanks for all the help.

BRIAN P. on

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Elizabeth E. on

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Beatriz H. on

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Michael F. on

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Answer the phone at your central location. ONLY THE LAST GIRL WAS HELPFUL.

Kevin W. on

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peter k. on

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Everything is great and I will definitely use them again in the future.

Kent F. on

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Manuel B. on

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James M. on

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Paul T. on

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Deeply disappointed that a customer is charged both mileage and fuel. It is not explicitly stated when visiting the website to rent a vehicle. I feel U-Haul takes advantage of market monopoly and it it not right!

Gregory T. on

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Easy. Fast. Friendly. Helpful. Overall a great experience.

AMY H. on

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People didn’t really know what they were doing. I rented a truck with a tow dolly for a cross country trip and needed some assistance with getting the car attached and these guys didn’t know the first thing about loading a car on. I was not confident that my car was attached properly to make a cross country journey.

peter b. on

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THOMAS M. on

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John C. on

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nothing excellent service Will use again on next move John was great

paul d. on

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BRIAN P. on

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First time using 24/7. Pretty easy.

William H. on

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john s. on

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Lixsa M. on

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Petrona Z. on

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MILDRED M. on

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Randie B. on

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This location was great. I think his name was Brian who helped me with my rental, he was great even though he was pulled in a million directions. Give him a raise. U Haul should reexamine what locations it allows to be rental centers. Quark Inc. in Netcong was unable to let me pick up my rental because their computers were down and they had no way of making paper contracts. I waited for an hour and still had no rental so I cancelled there. Then I got a new one online and set my pickup for Advanced Car Care in Hopatcong. The next thing I know, I'm getting a call from U Stor It in Jefferson saying that they're the closest location that had the truck, EVEN THOUGH I WAS ABLE TO SET PICKUP SOMEWHERE ELSE AND COULD STILL DO SO AT THAT MOMENT ONLINE! Just save yourself the headache and use U Stor It, they have their act together.

Tim K. on

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Nothing everything was great

Lee M. on

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These folks are great. Part of the community, pleasant and helpful. You rent a U Haul for a purpose--they care about "why" you need that truck. They should be your "poster franchise".

Erica S. on

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Car hauler was old and beat up. Had to lay on the ground in the rain to get the ramps to close.

BRIAN P. on

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Awesome as always

Christa P. on

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Dan D. on

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SCOTT P. on

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They were very helpful dnandwered Ll our questions. Thank you

Thomaseina C. on

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jean c. on

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Yingda J. on

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Josh M. on

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Great service ! Made our moving experience very easy.

Hector V. on

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Vivian M. on

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Jeffrey K. on

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brian p. on

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Awesome as always.

Bradley M. on

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Electronic drop off after hours.

vivian m. on

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Kyle C. on

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The management is super shady. They quote one price, then charge another. (Unfortunately for me I didn't read the contract before I left when renting) They tried charging for a extra day, but luckily we caught it. The manager Bryan, is a liar that can't remember what price he is quoting. I asked about taking off the insurance but they didn't know the answer to the question. I would never do business with these people ever again! U haul corporate should investigate these people for their shady dealings.

Kyle C. on

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They quoted me a price over the phone, then charged $5 more per day. They tried to charge for an extra day, but I caught that as well. I asked if I could sign of the insurance because the trucks were sitting in my driveway (yes I rented two for 3 weeks) they told me they weren't sure. I asked them to look into it and never heard back. I asked the gentleman in the office to call the management and he texted someone. I asked again and he said he couldn't get in touch with them. Very disappointed in the service. I still haven't resolved the issue...

. on

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Great customer service really friendly would recommend to anyone just overall great experience

James M. on

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THE OWNERS ARE GREAT GUYS AND VERY ACCOMODATING! WE RENT ALOT OF TRUCKS AND WILL DEFINITELY BE BACK TO THIS LOCATION AGAIN!

ormond m. on

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Robert R. on

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Make repairs

CHARLES F. on

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Joseph B. on

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Everyone was very nice and organized at rbis location The truck worked out greAt and I was very happy

emanuel s. on

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fast courteous and clean. great staff very helpful. i recommend highly.

Charles s. on

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David R. on

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No specific problem areas. I found service to be friendly and efficient. Equipment was clean and in good running order.

Kathleen N. on

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Great!!

Ralph L. on

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bill o. on

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Bethany L. on

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