Customer Reviews for U Stor It of Jefferson
(U-Haul Neighborhood Dealer)

662 reviews

20 Tierney Rd   Lake Hopatcong, NJ 07849

(973) 691-3088

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 9 am - 4:30 pm
  • Sat: 9 am - 3 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(973) 691-3088

20 Tierney Rd
Lake Hopatcong, NJ 07849

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 9 am - 4:30 pm
  • Sat: 9 am - 3 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

LUIS A. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

What a great experience. I would highly recommend!

Ashley M. 
Rating:
4.0

All good

FREDERICK H. 
Rating:
5.0

Very Helpful as always!

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Lindsey K. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Marie B. 
Rating:
5.0

Customer did not leave a comment.

Erick G. 
Rating:
5.0

Thanks for returning my cell phone!

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Patrick E. 
Rating:
5.0

Customer did not leave a comment.

Rodrigo R. 
Rating:
5.0

Walked in gave my name and everything went smooth. Excellent service!

irene R. 
Rating:
5.0

Store manager was quick to respond and answer any questions. Process was quick and easy! Thanks so much

Jonathan P. 
Rating:
1.0

I was notified 2 hours before my move that my truck was not available. Which meant I had fo drive an hour away to pick another truck, then and hour back to load it. It ruined the entire process for me. Also the rep that dealt with my issue was extremely condescending and unprofessional. I also feel I was over charged and should have received a substantial discount.

Meghan H. 
Rating:
1.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Returning the car via the U-Haul app was troublesome. It would not let me upload a picture of the odometer after several attempts.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

barbra A. 
Rating:
5.0

My experience went well. The facility was clean and easy to get to.

Romeo A. 
Rating:
4.0

Customer did not leave a comment.

Cathy M. 
Rating:
2.0

Reserved my U-Haul at least a week beforehand. Got notice the day before pickup that my reservation was switched to a different location that was "24/7" and was asked to call a number and confirm. Called the number immediately after and did not get an answer. Never got a call back. Arrived at new location and was unable to access reservation because I got notification then that was no longer 24/7. Finally was able to access my reservation (it was 24/7 even though I was notified that it was not) and there were two sets of keys in the lock box. Snow/ice was also not removed from lot and it was extremely difficult and dangerous to walk/drive.

Gina P. 
Rating:
5.0

Great location and great in mobile pick up as well

Jonathan K. 
Rating:
5.0

Staff was so awesome! My mom was worried about me moving with the snowstorm so she called and they arranged for me to pick it up early. When I returned to drop it off the guy came over and offered to check it in for me which was so helpful!

Meagan K. 
Rating:
5.0

Customer did not leave a comment.

Susan V. 
Rating:
5.0

Great customer service and very accommodating. I will always use this location for my Uhaul and moving supply needs

Drew G. 
Rating:
5.0

Friendly and good service

warren W. 
Rating:
5.0

Customer did not leave a comment.

Emily H. 
Rating:
5.0

Customer did not leave a comment.

Annette M. 
Rating:
5.0

Customer did not leave a comment.

Manesh M. 
Rating:
5.0

Customer did not leave a comment.

Marcia S. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

leonard C. 
Rating:
5.0

Customer did not leave a comment.

jeffrey S. 
Rating:
1.0

Charge the correct per mile price. The web says $1.19 and they charged $1.99. Complete bait and switch.

John M. 
Rating:
5.0

My son, the driver dropped off the vehicle so I don't have direct input other than he said the person made it very easy to drop off. Thank you!

Duncan J. 
Rating:
5.0

Salt/sand black ice in drop off areas

DONALDGILBERT P. 
Rating:
5.0

Will be back again next move

Stephen G. 
Rating:
5.0

These guys are very friendly and professional will use them every time I need a truck.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Thank you

Genoveva M. 
Rating:
5.0

Nothing to do with the location but as a first time online user the process I didn't feel was well outlined. When I picked up the vehicle I was told just drop the key in box when done. When I called customer service to ask about questions they told me I had to mobile check in. I was told I could drive back to the location to do this so I don't get charged. I drove back only to find out obviously I can't do this without the key. It wasn't the greatest experience I feel like you need an app or something that is more intuitive and creates a smoother experience.

ANDREW I. 
Rating:
4.0

Customer did not leave a comment.

Jairo B. 
Rating:
5.0

Just continue to be as courteous and helpful as was the associate that helped me.

William G. 
Rating:
1.0

Customer did not leave a comment.

Randie F. 
Rating:
5.0

Customer did not leave a comment.

PATRICK E. 
Rating:
5.0

Customer did not leave a comment.

Dalibor P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

Sourav B. 
Rating:
5.0

Customer did not leave a comment.

Cheryl P. 
Rating:
5.0

As always, this place goes above and beyond...

Brian P. 
Rating:
5.0

This was so perfect of an experience! From the online accesses to the pickup!

Victoria K. 
Rating:
5.0

Only negative was dog hair on the passenger seat.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

venkata S. 
Rating:
1.0

I confirmed for a different location and had to come here. Then had to wait another 30 minutes for the website to work and approve me and it tried to say my alternate contact for approval was the same as me which it was not. I had to spend more money bc location was switched without my consent. Had to wait 30 minutes for a customer service person to answer the phone.

Christina D. 
Rating:
5.0

Customer did not leave a comment.

carl W. 
Rating:
5.0

Customer did not leave a comment.

Kristofer F. 
Rating:
5.0

Great experience as always at this location.

Brian P. 
Rating:
5.0

nothing. It was very fast and efficient. Happy with service and equipment.

Gerri P. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

None

Oluwatobi O. 
Rating:
5.0

Clean the vehicles

Ashwin K. 
Rating:
5.0

I was very pleased with my entire experience from beginning to end. Thank you!!

Kim F. 
Rating:
3.0

Truck was not in good mechanical shape transmission was grinding in the first two gears it got the job done but would expect better

Dave B. 
Rating:
4.0

Customer did not leave a comment.

Kenneth W S. 
Rating:
5.0

Customer did not leave a comment.

Joan D. 
Rating:
5.0

Picking up and returning the vehicle by the phone was very easy and faster than going inside to the counter.

Brayan C. 
Rating:
5.0

Great staff

Joe H. 
Rating:
5.0

Customer did not leave a comment.

Jessica W. 
Rating:
5.0

A good experience all-around, no suggestions for improvement. Nice job!

SCOTTW M. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Ana H. 
Rating:
5.0

Customer did not leave a comment.

Anna L. 
Rating:
5.0

The location is great and we have used it multiple times because of the service. I own an event company and timing is crucial for weddings. I was not happy with the truck I received. The passenger door wouldn't close, the back door was extremely hard to close, the gears of the truck wouldn't shift and we had a hard fine getting it in reverse. It was a dangerous truck and should be maintained. In the last two months I have rented a Uhaul multiple times. I'm not happy with this last time and would like a discount or refund for the vehicle.

PATRICIA G. 
Rating:
3.0

Customer did not leave a comment.

Gokhan G. 
Rating:
5.0

Customer did not leave a comment.

Edward J. 
Rating:
4.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Keep up the great work ! Professional, local business, efficient, and have a surprising array of products (well beyond just a "moving company"). A pleasure to do business with !

Lee M. 
Rating:
3.0

Customer did not leave a comment.

Carlos H. 
Rating:
5.0

Customer did not leave a comment.

LINAIRA P. 
Rating:
5.0

Rep was very helpful and courtious

Stewart R. 
Rating:
3.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Every thing is perfect thanks uhaul

Leroy T. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Good customer service at this location.

Sean G. 
Rating:
5.0

Customer did not leave a comment.

Devony D. 
Rating:
5.0

Customer did not leave a comment.

Omar S. 
Rating:
4.0

Customer did not leave a comment.

Zonny M. 
Rating:
5.0

Make a more reliable app. I coukd not upload my drivers license or pick up the truck after hours.

Benito S. 
Rating:
5.0

Everything went very smoothly.

Iain D. 
Rating:
5.0

They always help me hookup. Unhook and unload especially when I haul my wife's car. They supplied 100's of boxes 3 tears ago when we moved in a 26' van/car hauler. Great service.

DONALDGILBERT P. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
2.0

Equipment should be inspected prior to fulfilling an order.

FRANK D. 
Rating:
5.0

Customer did not leave a comment.

Marianna A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS F. 
No reviews have been submitted for this location.

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