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Dana P
Customer Reviews for U Stor It of Jefferson
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My first time using U-Haul's U-Box container. The experience is great!
Shan GNo need for improvement! Everyone was helpful and friendly. Going to use this place from now on.
CARMINE PSuperb in every way!
JEFFREY LPicking up after hours is convenient but some help additional help via phone from the onset would have the process much simpler.
TERRY JBest location / super helpful and a+++++ on time!
Erik SGreat customer service!
Lake HVery nice service. Everything goes smoothly. Thank you for helping us!
MAXIMILIA PGreat experience!
Joseph VExcellent as always.
BRIAN PAll the guys at location were super helpful!!
PETER FSame as Manahawkin. Service was fast and friendly. Nothing as far as I could see needs improving.
ANTHONY BThere was no windshield washer fluid Other than that it was all good.
KENNETH MNice and quick service, helpful staff
PAVEL SNo need for improvement.
ROSEMARY REverything was excellent, friendly staff truck was great definitely will recommend this location to anyone that needs a truck
DREW TI don’t really right reviews, but displays was really professional. I call different places, and this was the only location that had what I need when I made the reservation was really easy to do. Customer service helped me through the process. I made it really easy for me. when I got there, the personal was really friendly and very professional. definitely I recommend this place no-brainer
BERNABE LHassle free experience. The truck with 175,000 on it worked well for our needs. Thanks to the people that work there for answering the phone and guiding me through . Overall great service and experience
DAVID LThe location was. Very helpful however my reservation was for Andover . When I arrived at Andover I was told my location was changed. Even though the trailer I rented was sitting right there. I had to now drive an hour out of my way. Ver disappointed
CLARK SVery friendly service. Thank you!
Cornelia PThe wrong Ubox was delivered on my move in date to the apartment, however despite the setback, the UHaul team quickly rectified the issue within the hour. The team was friendly and helpful as well as accommodating.
Garrett LThey don’t have what we were promised, but it worked out.
ELIZABETH HGreat service. Convenient location. Great price.
JEREMIAH FEveryone was great...
BRIAN PIsaiah was excellent, very professional and had even warmed up the truck for us!
Christine DToo expensive for the distance went. Also received emails saying I didn’t return equipment even though I returned it the same day
RAYMOND CWould have liked a bigger truck but it wad not available
CATHY MGreat experience. Easy to schedule, pick up and drop off.
FREDERICK SProvide coffee and cookies 😁
PEDRO VVery helpful
ROBERT Rthey were very helpful and great. painless transaction
ANTHONY OThese guys were great to work with. Very easy to pickup and drop off. No issues and extremely helpful
ERIC WFirst time using a rental truck for moving. Went perfectly with the truck I rented.
MATTHEW HBrand new truck, super friendly guys, A+ service. Thanks!
Scott OSeamless, quick and easy. Thank you!
BRENT CSuper dedicated, very friendly and knowledgeable customer service. Going above and beyond to help client.
TOMSZ PTrailer was rented from friday morning till Monday morning but could only do one trip due to vibration in the trail. Not as bad empty as it was loaded but did not want to take the chance. I am still waiting for my refund for the other two days.
JOHN MCan not be improved upon.! It’s simply outstanding!
EFFREY LFriendly and helpful staff, convient hours. Easy to maneuver in yard.
Gregory RMy overall experience with UHaul most recently was poor. I requested a pick up site and the next day I received a call and it was changed to another location. I agreed to that location and when we went to the location, they did not have the truck and couldn't tell me why. I realized I had gotten a text within that hour stating the truck location had been moved 20-25 mins farther away! The people in Hopatcong were pompous. The whole process was a mismanaged, no one took responsibility and I will choose to us Penske the next time I move!
patricia dSteering was very loose . Can't recommend due to mechanical issue with truck.
JOHN WSuperb in every way!
EFFREY LAs always. Nice easy fast and ready to go.
Brian PExplain the process
JASON DThank you! You had everything ready, explained thoroughly, and were extremely friendly and professional. I would certainly rent from your location again!
RYMOND VQuick and courteous service. Location is well run
jerry mBeen there numerous times and always great to deal with. Will use them again.
GARY AThe employee was very polite and helped me hook the trailer up. He also helped me reserve the trailer for a future date. Will definitely use this location again
Craig BEverything was perfect
DAN SI never really dealt with anyone from the location. Truck shook like crazy, part of center dash was missing, driver’s side reverse light was out. My issue was with app trying to return unit. Finally after about 45 minutes trying to use app, I called Uhaul and told them app was processing my return. I also let the lady on phone know that I had been at location trying unsuccessfully to do return for almost an hour. I told her I should only be charged for two days because I was there before start of third day and was still charged for a third day. I rent Uhaul trucks all the time out of state for my work. So between being charged for this third day and then always having to have a secondary person, I may end up going elsewhere. I even tried to take the truck down the street to process return just in case it was my cell service. I wasn’t able to get it to process there either.
NORMAN GSince office closed prior to returning the rental, I didn't know if it was ok to leave moving pads outside in open trailer.
MARYALICE MVery helpful
DAVID HOutstanding service and very friendly staff!
EFFREY LThe scheduling can be better.
AHMED H