Customer Reviews for U Stor It of Jefferson
(U-Haul Neighborhood Dealer)

610 reviews

20 Tierney Rd   Lake Hopatcong, NJ 07849

(973) 691-3088

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 9 am - 4:30 pm
  • Sat: 9 am - 3 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(973) 691-3088

20 Tierney Rd
Lake Hopatcong, NJ 07849

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 9 am - 4:30 pm
  • Sat: 9 am - 3 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Sourav B. 
Rating:
5.0

Customer did not leave a comment.

Cheryl P. 
Rating:
5.0

As always, this place goes above and beyond...

Brian P. 
Rating:
5.0

This was so perfect of an experience! From the online accesses to the pickup!

Victoria K. 
Rating:
5.0

Only negative was dog hair on the passenger seat.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

venkata S. 
Rating:
1.0

I confirmed for a different location and had to come here. Then had to wait another 30 minutes for the website to work and approve me and it tried to say my alternate contact for approval was the same as me which it was not. I had to spend more money bc location was switched without my consent. Had to wait 30 minutes for a customer service person to answer the phone.

Christina D. 
Rating:
5.0

Customer did not leave a comment.

carl W. 
Rating:
5.0

Customer did not leave a comment.

Kristofer F. 
Rating:
5.0

Great experience as always at this location.

Brian P. 
Rating:
5.0

nothing. It was very fast and efficient. Happy with service and equipment.

Gerri P. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

None

Oluwatobi O. 
Rating:
5.0

Clean the vehicles

Ashwin K. 
Rating:
5.0

I was very pleased with my entire experience from beginning to end. Thank you!!

Kim F. 
Rating:
3.0

Truck was not in good mechanical shape transmission was grinding in the first two gears it got the job done but would expect better

Dave B. 
Rating:
4.0

Customer did not leave a comment.

Kenneth W S. 
Rating:
5.0

Customer did not leave a comment.

Joan D. 
Rating:
5.0

Picking up and returning the vehicle by the phone was very easy and faster than going inside to the counter.

Brayan C. 
Rating:
5.0

Great staff

Joe H. 
Rating:
5.0

Customer did not leave a comment.

Jessica W. 
Rating:
5.0

A good experience all-around, no suggestions for improvement. Nice job!

SCOTTW M. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Ana H. 
Rating:
5.0

Customer did not leave a comment.

Anna L. 
Rating:
5.0

The location is great and we have used it multiple times because of the service. I own an event company and timing is crucial for weddings. I was not happy with the truck I received. The passenger door wouldn't close, the back door was extremely hard to close, the gears of the truck wouldn't shift and we had a hard fine getting it in reverse. It was a dangerous truck and should be maintained. In the last two months I have rented a Uhaul multiple times. I'm not happy with this last time and would like a discount or refund for the vehicle.

PATRICIA G. 
Rating:
3.0

Customer did not leave a comment.

Gokhan G. 
Rating:
5.0

Customer did not leave a comment.

Edward J. 
Rating:
4.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Keep up the great work ! Professional, local business, efficient, and have a surprising array of products (well beyond just a "moving company"). A pleasure to do business with !

Lee M. 
Rating:
3.0

Customer did not leave a comment.

Carlos H. 
Rating:
5.0

Customer did not leave a comment.

LINAIRA P. 
Rating:
5.0

Rep was very helpful and courtious

Stewart R. 
Rating:
3.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Every thing is perfect thanks uhaul

Leroy T. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Good customer service at this location.

Sean G. 
Rating:
5.0

Customer did not leave a comment.

Devony D. 
Rating:
5.0

Customer did not leave a comment.

Omar S. 
Rating:
4.0

Customer did not leave a comment.

Zonny M. 
Rating:
5.0

Make a more reliable app. I coukd not upload my drivers license or pick up the truck after hours.

Benito S. 
Rating:
5.0

Everything went very smoothly.

Iain D. 
Rating:
5.0

They always help me hookup. Unhook and unload especially when I haul my wife's car. They supplied 100's of boxes 3 tears ago when we moved in a 26' van/car hauler. Great service.

DONALDGILBERT P. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
2.0

Equipment should be inspected prior to fulfilling an order.

FRANK D. 
Rating:
5.0

Customer did not leave a comment.

Marianna A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS F. 
Rating:
5.0

I called 3 locations in the area and this one was the only one that answered the phone. They had a 10ft available and we picked it up and as we started loading it realized our stuff would not fit so I called up and asked if they had a 15ft and they did and we were able to switch it out! The service experience was excellent and the equipment was perfect! Thanks to the friendly service and truck availability at this location my move went perfectly!

Tara B. 
Rating:
3.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

They had a selection of vans and pick-up trucks. I was able to go in without a reservation and I was on the road in 15minutes. They were courteous and professional. The office was clean. It was a good experience.

Sean S. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Staff was friendly and very helpful answering several questions I had . That's extra service I don't often see these days.

James B. 
Rating:
5.0

Outstanding assistance from the team! Thank you Gentleman!

JAMES A. 
Rating:
1.0

This is the worst rental I got, I used to use U-Haul many times and these guys have charged me way more than what I was renting the U-Haul for which makes it UNBELIEVABLE! They want to charge as they please. I'll just go to homedepot from now on.

Angelica D. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Very helpful service.

Darleen N. 
Rating:
5.0

From the phone call for the reservation to the drop off after use ...this was an excellent experience. I highly recommend this location!

Stacey I. 
Rating:
5.0

Customer did not leave a comment.

Xuan W. 
Rating:
5.0

Customer did not leave a comment.

DASIA B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Friendly, quick service!

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Wei L. 
Rating:
5.0

Very poor overall. No info on status of location of box beyond when it is picked up and when dropped off. Pickup location didn't have box on trailer on the pickup date and had to wait over an hour for someone to come to place it on trailer.

Andrew C. 
Rating:
3.0

Oil light came on during trip. Had to put my own oil in vehicle

DOUGLAS D. 
Rating:
5.0

Customer did not leave a comment.

Martin B. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
4.0

Customer did not leave a comment.

Ron C. 
Rating:
5.0

Good Guys

Michael Q. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
2.0

Interior lights didn't work. So at night I had not idea what speed I was doing unless I used my phones flashlight. I also requested this vehicle at the Franklin spot and I get email 3 days before to pick up in Lake Hopatcong. Added 30 miles to my bill.

WILLIAM P. 
Rating:
4.0

Customer did not leave a comment.

Daniel E. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
5.0

Wonderful location. Friendly, helpful staff. Will 100% be using these guys again. Thank you!

LAWRENCE F. 
Rating:
5.0

Fast service

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

georgette R. 
Rating:
5.0

Customer did not leave a comment.

Zeno S. 
Rating:
4.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

I rent trucks and trailers from many different U-Haul dealers in both New Jersey and Florida. This location is clearly in the top 10% of all U-Haul dealers that I have dealt with. Excellent equipment and service!

Dean C. 
Rating:
3.0

Customer did not leave a comment.

Keith G. 
Rating:
5.0

Quick and efficient check in and out when picking up and returning the truck. Will use this location again. Appreciate the Sunday morning hours for pick up.

Jeffrey M. 
Rating:
4.0

Better access to wifi. I had trouble getting service and using the app. It cost me about 20min of my rental time. Otherwise the place was easy to find and the truck was very clean and well-maintained. I would use this area again if needed.

Michelle Z. 
Rating:
3.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

Great customer service I would highly recommend this location to anyone.

David S. 
Rating:
5.0

My experience was great. Both employees I dealt with are lovely, the truck did the job, and overall it was great. This is my second truck rental there and both experiences were great. I rented a truck closer to my home, and the experience wasn't nearly as good. I love U Stor It !

Lauren W. 
Rating:
5.0

This is an excellent uhaul provider!

Harold C. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
2.0

The truck was otherwise clean, but the cab smelled terrible. I uploaded my license ahead of time and unchecked the extra insurance, but somehow I ended up with that after all and the guy I talked to at the place was rude and impatient.

Alexis A. 
Rating:
5.0

Not all reps are friendly.

Allan F. 
Rating:
5.0

Customer did not leave a comment.

Norman B. 
Rating:
5.0

Customer did not leave a comment.

Dennis A. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Melina C. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Great service

Lorenzo G. 
Rating:
5.0

Customer did not leave a comment.

David Q. 
Rating:
5.0

Customer did not leave a comment.

ROGER B. 
No reviews have been submitted for this location.

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