Customer Reviews for U Stor It
(U-Haul Neighborhood Dealer)

206 reviews

11118 S Rockwell St   Chicago, IL 60655

(773) 928-4112

Office Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 10 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(773) 928-4112

11118 S Rockwell St
Chicago, IL 60655

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 10 am - 4:30 pm
  • Sun: Closed
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I spent one hour of my 4 hour rental waiting outside in the rain for the employee to unlock the store and give me the truck. The only reason the employee noticed me was that I was yelling on the phone in the parking lot about his incompetence. I used to have a storage unit at this facility and I got rid of it because of things like this, and because I noticed that employees were going inside my storage unit when I was not there. Find a different location

Daniel M 
Rating:
4.0

The customer service at this location is always excellent, however the last two vehicles that I’ve gotten there have not been cleaned. The floor was sticky, the cup holders were filthy and it smelled horrible. Need the vehicles to match the customer service.

NAKIA P 
Rating:
4.0

Customer did not leave a comment.

REGINALD H 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W 
Rating:
5.0

Customer did not leave a comment.

charles G 
Rating:
5.0

Customer did not leave a comment.

Agnes L 
Rating:
5.0

Clean your vans before renting them out. The van was filthy when I picked it up this morning. There was dried mud, onions from someone eating in there and just dirty. Otherwise I love this location. The young lady that works at the desk is very pleasant and helpful.

ANGELA H 
Rating:
5.0

Customer did not leave a comment.

CHARITY D 
Rating:
4.0

Customer did not leave a comment.

TOMAS L 
Rating:
4.0

Customer did not leave a comment.

DAVID H 
Rating:
5.0

Everything went smoothly. Thank you, Maria!

Patrick T 
Rating:
5.0

Customer did not leave a comment.

JEANNIE E 
Rating:
5.0

Customer did not leave a comment.

CARLA B 
Rating:
5.0

Customer did not leave a comment.

Mark L 
Rating:
5.0

Sorry I’m bad with names but the staff was so helpful and professional and explained things to me twice and it wasn’t a problem so thank you guys so much

Franchon S 
Rating:
5.0

Customer did not leave a comment.

Nicolis C 
Rating:
5.0

The interior of the front of the van was dirty. The dash board wasn’t clean at all and the interior windows were dirty too. Not what I would expect from a rental at all and not food for your reputation.

Ann D 
Rating:
5.0

Customer did not leave a comment.

Agnes L 
Rating:
5.0

Customer did not leave a comment.

KAREN C 
Rating:
5.0

Customer did not leave a comment.

Venus A 
Rating:
5.0

The associates were friendly and very helpful.

Toya R 
Rating:
5.0

Customer did not leave a comment.

Richard H 
Rating:
5.0

Thank you, .Maria , for another smooth transaction!

Patrick T 
Rating:
5.0

Customer did not leave a comment.

Hershel M 
Rating:
5.0

Customer did not leave a comment.

Tim C 
Rating:
5.0

Great fast and friendly service!

Eric W 
Rating:
5.0

💪

sean o 
Rating:
5.0

Customer did not leave a comment.

Dwayne C 
Rating:
4.0

customers need to know in advance the actual cost of the rental of the trucks. More employees needed in the MT.Greenwood location.

Patricia W 
Rating:
5.0

All good

Jim B 
Rating:
5.0

This location is very convenient. The check in process was easy and the staff person was very helpful.

Sharon O 
Rating:
5.0

Customer did not leave a comment.

Lakeshia M 
Rating:
5.0

Customer did not leave a comment.

Estelle W 
Rating:
5.0

N/A

PATRICIA G 
Rating:
5.0

Customer did not leave a comment.

Estelle W 
Rating:
5.0

N/A

PATRICIA G 
Rating:
5.0

9' van was pretty clean and was great running van...... Service was Good and all went well !!

WILLIAM P 
Rating:
5.0

Maria and Lisa were extremely welcoming and very helpful with our rental. Everything went well thanks again.

Micheal H 
Rating:
3.0

The U-haul was very bouncy

Francesca F 
Rating:
5.0

no issues. Friendly prompt service.

James S 
Rating:
3.0

Customer did not leave a comment.

Tyesha B 
Rating:
5.0

Customer did not leave a comment.

Cassandra M 
Rating:
5.0

Customer did not leave a comment.

Alexis P 
Rating:
5.0

I was satisfied with the whole service, very professional. Maria was very nice. I rate you all 5 stars

kathey s 
Rating:
5.0

Very good customer experience, they were ready for me and helpful.

Jennifer B 
Rating:
5.0

The cabin smelled like smoke so I spent most of the rental trying to air it out. There was still a smell when I had to enter the cabin and it gave me a slight headache.

Zeporah A 
Rating:
5.0

Customer did not leave a comment.

Jaime C 
Rating:
1.0

Recheck your Ins Coverage i just rented a truck from Uhaul Ins was $14 fast forward to today i rented a cargo van and Ins is $25 a few days later its sad i will Never Ever Rent again at this location

CHARLES J 
Rating:
5.0

Great service

Gabriel G 
Rating:
5.0

Customer did not leave a comment.

Dawayne T 
Rating:
5.0

Customer did not leave a comment.

Victoria S 
Rating:
3.0

Customer Rep was unable to tell me about additional charges when asked. Dropped off the truck and that was it.

james o 
Rating:
5.0

Customer did not leave a comment.

Dawn C 
Rating:
5.0

Customer did not leave a comment.

Inez M 
Rating:
5.0

Very friendly and easy to schedule, Maria was beyond helpful when plans changed. Would schedule here again!

Patricia C 
Rating:
5.0

Keep doing what you do; Excellent job, THANKS!

Clydie L 
Rating:
5.0

Nothing. Maria was fantastic!

RERI B 
Rating:
5.0

Customer did not leave a comment.

Patrick S 
Rating:
4.0

Customer did not leave a comment.

Bulmaro D 
Rating:
2.0

Before leaving should have total coming from your account. Inform you your money is on hold. Check the truck before the person leave

patricia g 
Rating:
5.0

Customer did not leave a comment.

Micheal S 
Rating:
4.0

Customer did not leave a comment.

James M 
Rating:
1.0

After hours manager called me 2x on private number to talked down to me and said I thought I was entitled when I was trying to voice my concern about not knowing where to leave my personal vehicle...racism is old

Ebonie W 
Rating:
4.0

I would recommend but the truck was not in good shape at all, the ignition wasn’t working. The attendant had to fight with it to get it started. I couldn’t do it. So I had to leave it running at all times. The passenger side mirror could not be adjusted. Staff was good though.

Darlene S 
Rating:
5.0

Customer did not leave a comment.

Sonja S 
Rating:
3.0

The truck was dirty and poorly maintained. The oil light kept coming on and the transmission sounded like it needed repair. I was limited in my used due to fear of a breakdown.

Cynthia G 
Rating:
5.0

The lady at the desk was awesome! She helped me and she has a great customer service skills!

Acrila C 
Rating:
5.0

Customer did not leave a comment.

Kejvana L 
Rating:
5.0

Nothing needs to be improved.

Ethel S 
Rating:
5.0

I like that it is a very streamline location. I just needed a truck

Paul M 
Rating:
3.0

There was some broken glass from a light bulb in the storage area of the truck. Besides that it was great.

NICHOLAS L 
Rating:
5.0

Everything was great,even the young lady who l rented it from was very nice and informative !

Eugene A 
Rating:
3.0

Make sure the truck is clean and have trucks available closer to their home.

Taeko L 
Rating:
4.0

Customer did not leave a comment.

JAMES O 
Rating:
5.0

Everything was excellent

YOLINDA B 
Rating:
5.0

Nothing Everything was perfect. Nice employee

DENISE N 
Rating:
5.0

Customer did not leave a comment.

Dominique H 
Rating:
5.0

Customer did not leave a comment.

Doris D 
Rating:
4.0

N/A

Austin B 
Rating:
3.0

Customer did not leave a comment.

Sally N 
Rating:
5.0

Customer did not leave a comment.

Roscoe H 
Rating:
5.0

The service and staff Maria and the lady that help us today were great thank you

Richard M 
Rating:
4.0

This service is rather expensive when compared to Home Depot truck rentals I would definitely recommend that first

Christopher B 
Rating:
5.0

Great service and experience from both of the service reps were very polite, knowledgeable and answered all of my questions! I appreciated the customer service.

Christopher S 
Rating:
5.0

Customer did not leave a comment.

Deborah B 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Edward M 
Rating:
4.0

Customer did not leave a comment.

Veronica L 
Rating:
5.0

Was amazed by the customer service person. She was very nice and informative.

Shenetta S 
Rating:
5.0

Customer did not leave a comment.

LAKEiSHA B 
Rating:
4.0

Customer did not leave a comment.

James S 
Rating:
5.0

Customer did not leave a comment.

Donna H 
Rating:
5.0

The staff was very helpful & professional.

Star J 
Rating:
3.0

Customer did not leave a comment.

Sandra B 
Rating:
5.0

Customer did not leave a comment.

Lonnie L 
Rating:
1.0

Make sure the vehicle is clean enough especially in this pandemic...customer service is very poor...wrong tone, wrong approach to me. Even if your trying to be professional but do it with a right attitude...not bossy to your customer ??

Faith N 
Rating:
4.0

Customer did not leave a comment.

Gwendolyn L 
Rating:
5.0

everyone at the office was very nice it was all so easy. thank you so much for such wonderful service

elizabeth c 
Rating:
3.0

The price was very expensive

Michael T 
Rating:
5.0

Keep up the good work!

Latanja M 
No reviews have been submitted for this location.
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