I only went 15 miles out of the way and they charge me for 30 miles and then they tacked on these extra fees so I don’t know what’s going on. Maybe they were credit the money back to my account right now $73 rental turned into $180 rental and I’m very disappointed.
SHARON H
Customer Reviews for U Stor It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don’t recommend using this company.
ROBERT Icustomer service great and the u-haul was very clean
Antoinette MThe truck we rented was dirty inside. We were on a time crunch so we let it be. We didn't notice until we arrived to our destination, but the back of the truck smelled horrible. Like cat pee. To top it all off, we went over our time that we requested to rent, I tried to return the truck back to where I was supposed to, but there was a fence that needed a code. I tried t call Uhaul but they were no help. They gave me directions but were incorrect. We were waiting for almost 20 minutes to try to return the uhaul
Luis GExcellent customer service
SHELDON WThe customer service employees could be (more friendly, ) and helpful in explaining the process . Some of the steps I was taking was a little scary
VERNON FLied too me about getting my deposit back
MARIYAH FNone
ELENA MJust have a drop off box
DEREK MPlease check vehicle before travel. And make sure it is clean and fuel filled! Vehicle was NOT is traveling status!
Bernadette WGive the bill when you turn the key and truck in
Donyale HVery nice groups of people always very polite
TALLIE WPerson checking for damages and mileage needs to actually check it and have it reflected in the final receipt, I shouldn’t have to contact U-Haul directly for a refund because someone didn’t do their job and enter the correct info
SAVONEA WMaintenance trucks better that truck used a lot of gas and popping noise
Kenneth CFacility did not have a copy machine on site to accommodate non-tech savvy senior citizen customers. Did not have the equipment I ordered - was out of stock.
JEFFREY DExcellent
TALLIE WSashay (i know I'm spelling it wrong) was awesome. Helpful, cheerful, professional and knowledgeable. You don't know what the next person may be going through so its great to come across people like her with suck great spirits when communicating with customers. Bummer that we can no longer Park our vehicles inside but otherwise great staff and store.
KEMEISHA CNo excellent service
MELINDA MAlways well organized and very helpful if the vehicle I need there would help locate one. Thanks Again! 👍
TALLIE WThe manager is extremely rude ! He actually told the other employee that he could send me to another location I am 74 years young. I had just rented a truck 2 weeks prior had no problems he wasn’t there!
Diane JThe guy whom charged us was rude and disrespectful! He talked down to me as if I was a kid and not a paying customer. I will never go to that U-Haul place again!
JUSTIN WThe representative that took care of me act as though they hate the job. I came in all jolly and happy and my energy got drained instantly! Please hire people that would be interested in the job that they was hired for. The world would be a better place!
LA DAllow one way trips. Customers were told truck has to be returned at original location.
Leon SNothing but,everyone was very polite and everyone does a great job keeping all customers.
TALLIE WBecause he didn’t ask me what I wanted to ad he add insurance with out my consent
Gladys SThe area is becoming to small need more space to park rental vans
TALLIE WFriendly professional staff. Thank you! I'm a repeat customer.
INDRE VI got a truck that was on empty and I had put the order in for a dolly which they did not have One.
Valerie GProvide clean trucks
DeLicia LCar didnt drive good, windows were dirty, things falling apart in car.
Ashley MIt was quick and easy
Felisha MJust continue 😁 and treating them that that there people.
TALLIE WNothing. I appreciate your employee's courtesy and assistance. I will definitely recommend this branch.
dianne dI wouldn’t recommend this location only because they seem like a money hungry U-Haul I’ve never been charged right off the back, there just all about just taking your money being charged $29 for gas is crazy when I just went up the street the U-Haul on 39th perching would never do this at least I get some money back I made a mistake coming here I will never come back again I don’t like this U-Haul.
Wendy MMore cargo vans all locations
TALLIE WNo improvements need done! The young lady who helped with my services was very informative, she kept a smile and was very attentive! Thanks so much… Sabrina
Sabrina PNice group of people great job
TALLIE WI was given the truck on a quarter tank of gas, forcing me to fill it up before even beginning to use it. The truck also didn’t drive well on the expressway. overall terrible experience from this location.
Jasmin RWell taking care of vehicles and location.Warm greetings and very helpful
Tallie WExcellent Job 87th Street uhaul always warm and polite. Keep up the good work. Be back soon😊
TALLIE WThe representative at the store was very polite explained everything in detail and was pleasant when I entered the store.
Joshua JLocation was fine. But bad experience over all with Uhaul. Will not use Uhaul again
Steven SThe agent at the rental location was very knowledgeable, helpful, and courteous. She provided OUTSTANDING customer service! I will return to this location whenever I need a rental!
Jacquelynn KStaff were very friendly, courteous and professional and welcoming during my personal encountering. After a few humorous moments, business was swiftly concluded. Upon returning rental, the same interactions occurred.
lemuel h