Excellent customer service. Nothing
LISA J
Customer Reviews for U Stor It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The office clerk at the U-Haul on 8737 S Ashland told me at 10:15 am during truck pickup that the 9 hours I needed the truck was beyond their hours of operation. He stated that the keys must be returned to the hand of an employee, the truck must be behind the gate, and that they were open to 7 pm. That meant we could return the truck if we got back to the office before 7pm, which we did, and arrived to find a closed office at 6:30 pm. This was infuriating as it meant we had to be back in the area to return the truck the next day. I believe the clerk misspoke the closing time by accident, but he refused to admit when I told him about it. He said it’s something he would never do, but yet I heard it plain and clear. This is an opportunity for him to learn people sometimes misspeak and may not be aware of it. But when telling customers time limits and such, HE SHOULD BE AWARE THAT WE GO BY WHAT HE SAYS. I got the closing time of 7 pm from him because he misspoke after calculating what was 9 hours from when I showed up. He said 7 pm to me. Own it.
KEVIN WGreat customer service
CHERITA WN/A
DENISE MVery helpful and polite. Easiest process. I was in and out. My return was the same, SIMPLE! Thank you
SHAJAUNNA JI only went 15 miles out of the way and they charge me for 30 miles and then they tacked on these extra fees so I don’t know what’s going on. Maybe they were credit the money back to my account right now $73 rental turned into $180 rental and I’m very disappointed.
SHARON HI don’t recommend using this company.
ROBERT Icustomer service great and the u-haul was very clean
Antoinette MThe truck we rented was dirty inside. We were on a time crunch so we let it be. We didn't notice until we arrived to our destination, but the back of the truck smelled horrible. Like cat pee. To top it all off, we went over our time that we requested to rent, I tried to return the truck back to where I was supposed to, but there was a fence that needed a code. I tried t call Uhaul but they were no help. They gave me directions but were incorrect. We were waiting for almost 20 minutes to try to return the uhaul
Luis GExcellent customer service
SHELDON WThe customer service employees could be (more friendly, ) and helpful in explaining the process . Some of the steps I was taking was a little scary
VERNON FLied too me about getting my deposit back
MARIYAH FNone
ELENA MJust have a drop off box
DEREK MPlease check vehicle before travel. And make sure it is clean and fuel filled! Vehicle was NOT is traveling status!
Bernadette WGive the bill when you turn the key and truck in
Donyale HVery nice groups of people always very polite
TALLIE WPerson checking for damages and mileage needs to actually check it and have it reflected in the final receipt, I shouldn’t have to contact U-Haul directly for a refund because someone didn’t do their job and enter the correct info
SAVONEA WMaintenance trucks better that truck used a lot of gas and popping noise
Kenneth CFacility did not have a copy machine on site to accommodate non-tech savvy senior citizen customers. Did not have the equipment I ordered - was out of stock.
JEFFREY DExcellent
TALLIE WSashay (i know I'm spelling it wrong) was awesome. Helpful, cheerful, professional and knowledgeable. You don't know what the next person may be going through so its great to come across people like her with suck great spirits when communicating with customers. Bummer that we can no longer Park our vehicles inside but otherwise great staff and store.
KEMEISHA CNo excellent service
MELINDA MAlways well organized and very helpful if the vehicle I need there would help locate one. Thanks Again! 👍
TALLIE WThe manager is extremely rude ! He actually told the other employee that he could send me to another location I am 74 years young. I had just rented a truck 2 weeks prior had no problems he wasn’t there!
Diane JThe guy whom charged us was rude and disrespectful! He talked down to me as if I was a kid and not a paying customer. I will never go to that U-Haul place again!
JUSTIN WThe representative that took care of me act as though they hate the job. I came in all jolly and happy and my energy got drained instantly! Please hire people that would be interested in the job that they was hired for. The world would be a better place!
LA DAllow one way trips. Customers were told truck has to be returned at original location.
Leon SNothing but,everyone was very polite and everyone does a great job keeping all customers.
TALLIE WBecause he didn’t ask me what I wanted to ad he add insurance with out my consent
Gladys SThe area is becoming to small need more space to park rental vans
TALLIE WFriendly professional staff. Thank you! I'm a repeat customer.
INDRE VI got a truck that was on empty and I had put the order in for a dolly which they did not have One.
Valerie GProvide clean trucks
DeLicia LCar didnt drive good, windows were dirty, things falling apart in car.
Ashley MIt was quick and easy
Felisha MJust continue 😁 and treating them that that there people.
TALLIE WNothing. I appreciate your employee's courtesy and assistance. I will definitely recommend this branch.
dianne dI wouldn’t recommend this location only because they seem like a money hungry U-Haul I’ve never been charged right off the back, there just all about just taking your money being charged $29 for gas is crazy when I just went up the street the U-Haul on 39th perching would never do this at least I get some money back I made a mistake coming here I will never come back again I don’t like this U-Haul.
Wendy MMore cargo vans all locations
TALLIE WNo improvements need done! The young lady who helped with my services was very informative, she kept a smile and was very attentive! Thanks so much… Sabrina
Sabrina PNice group of people great job
TALLIE WI was given the truck on a quarter tank of gas, forcing me to fill it up before even beginning to use it. The truck also didn’t drive well on the expressway. overall terrible experience from this location.
Jasmin R