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KEVIN H
Customer Reviews for U Stor Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best location for everything all in one I have visited in my life.
Laila CI have stored in many different places, this was by far the best for equipment, unit, lighting, safety of self and belongings, friendly staff, ease of use, and convenience of location. This is the only place I would rent from again. Steve and Mike are incredible!
Laila C | Overall ExperienceGreat customer service
GARY CEquipment and service was great.
JACK PGentleman was very nice and helpful.
TODD MFriendly, knowledgeable, fast service. Thanks.
LANA CGreat unit I just no longer need at this time.
Lisa S | Overall ExperienceSteve and James were both extremely helpful, professional and courteous. Very good employees!
SAMUEL BGreat job
RICHARD SGreat staff on hand, very courteous and helpful. They got my reservation changed quickly to accomodate my sudden need.
EDGARDO LThey were very kind and helpful
Stephnie TGreat service!
RICARDO FPissed off that I got charged a whole extra day after returning 2 hours after closing when I told the rental agent that's exactly what I would be doing. This is a small town rental agency and it sure doesn't feel like small town values to charge a customer a whole extra day for returning after hours on a Saturday evening. It seems like you are taking advantage of the fact that we live an extra 45 min outside of Redding. The person on the phone was rude about it too. Thanks a lot Weaverville uhaul. Enjoy the extra $60 you squeezed out of my pocket for nothing on your end. Congrats on running a business that takes advantage of people.
STEPHEN LUpgrade computer system.
Lisa JBoth Mike (Weaverville) & Matt (Redding, Cypress Ave location) were extremely helpful
MICHAEL HAsk for straps
ARILYN WNice place.Well secured. Would recommend 👌 .
GUYON A | Overall ExperienceOverall satisfaction from this site. However when reserving online I requested for sun. Then 24 hr later get the conformation call and they changed the store from Weaverville to redding and had to tell them no I would rather get from Weaverville my local store so instead I wound up having to rent for a sat pickup b4 they close and I go to work there fore resulting in a 2 day rental and even tho I called left a message that it was gonna be 6 to 10 hrs late due to original plans of renting sun retuning mon didnt happen. I also called at 8pm leaving a voicemail just to state name time and that i was dropping trailer off now. So 7 hrs late returning costed me a full day had i known i woulda kept it another full day and not have rushed myself. But all said and done they proceeded mon morn, charging to my account to close out the contract b4 even giving me a call
ERIC RThe Weaverville U-Haul is awesome! Always friendly, always Accommodating.
Hannah EFriendly and professional service. Made experience nice and easy.
nikki mWe've rented our unit for a very long time and have never had a reason for complaint or worry. You've gone above and beyond for us a couple of times, and we really appreciate you. Thank you.
BENJAMIN C | Overall ExperienceCharged $27 for gas even though I filled the tank.
Paul REasy to pick up and drop off. Thank you.
Ricardo PNo improvement is necessary, Steve and his crew are the best in the business. Of the dozen, or so, U-Haul locations I have conducted business with his has always been the pinnacle.
Thomas BAll was good very nice service and trailer worked out perfectly..
Bill HEvery worker there is kind, knowledgeable and works hard to make you happy!
Tashina LWe wanted to rent a truck in Paradise, CA, but had to pick it up in Chico. We were apparently not given enough mileage allowance to make the trip to Paradise and then to our Destination so were charged extra miles. That doesn't seem fair. NOT the fault of the dealer in Weaverville.
Steve DAlways great to work with.
Nicholas FAlways a pleasure working with the Weaverville guys.
krista heverythig was great
chris PGreat service
Stephen HThey were closed when I dropped off the trailer, there was an employee inside, but he didn’t come out.
John WEmployee was polite and helpful . Very fast and great experience overall. Highly recommend, will return in future
Paul T10/10 service and incredible staff!
Ethan AOur experience was great, truck was spotless and very comfortable.will definitely recommend this facility…..
Wendy DSteve and James are awesome!
KELLY SWith all the Relentless Problems we had with U Haul, this was the one professional bright spot with our trip
Meggin SStaff was great, friendly, helpful seemed interested in how the truck worked out for me on my travels.
Patrick BAll Good
Jeff PWe are so grateful for the Weaverville U-HAUL office. Moving options within Weaverville are extremely limited and this was a MUCH better experience than dealing with U-PACK / ABF
jd mFix your app
OMAR WEverything was perfect as it always is at this location I've used them 10 plus times
Michael HVery Helpful and friendly service
Devon RWe had two rentals in two days. The Van was amazing. The 20 ft truck bay smelled like weed and the cab smelled like cat piss. But overall good experience.
Justin Mfree liability insurance
tim rNot a thing, everything went well. Thank you.
RANDY SI enjoy my quarterly use of your pickup for supplies. A car would be just as easy for me, but none is available locally, would your company like to supply this for Weaverville?
Phillip MAlways a pleasure to deal with this location. Always friendly, professional and helpful. Could not ask for better results.
NEAL EOutstanding help. Very fast, smooth experience.
David MFree use forever?
Phillip MI was not happy that I couldn't return the vehicle at the McKinleyville location but the eureka location was really good!
marlyn wExcellent service
heidi vFantastic customer service.
WALLACE CFabulous customer service
MICHAEL WOwner was freindly, efficient, and knowlegable. It was a very seamless experience to rent a trailer. Zero issues whatsoever. Good stuff .
zaya tVery good customer service
Wilson LHe was so very helpful and made sure I had a truck at the weaverville location. I so didn’t want to drive to Redding. Very friendly as well. Thank you for helping me with my move.
Lori CThe folks at Weaverville U-haul are always helpful.
KAREN AMy experience with this facility has been pretty excellent. I have known the staff at this facility now for over 30 years, as they have been very helpful in not only keeping me informed of any changes in rates and such, but they have keep my families belongings safe for many years. Steve Q., the facility owner has been a long time friend of our family and we have been very happy doing business with this particular facility. Thank you all.
MICHELE J | Overall ExperienceOh Man Steve is the best. He was so nice we were coming from out of State and werent sure how long we would need a storage while searching for a place to rent but he made the mive in and out seamless
adriana n | Overall ExperienceSmaller than expected, but great staff, very friendly, convenient, and easy access to spaces. Not them, but your system needs to stay updated with there`s.
Privacy R | First Impressions