Customer Reviews for U Stor Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U Stor Self Storage

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Vincent B.
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My only complaint was that I had to drive 45 minutes (& back) to this location because of limited inventory in the many other U-Haul affiliates that were much closer to Anderson, CA.

CHRISTOPHER P.
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The only improvement I could think of would be that the sofa in the lounge was a little soft but the coffee was hot the donuts were delicious the widescreen TV was wonderful having all the channels that I watch.The sandwiches at noon were delicious complete with avocado cream cheese sprouts on Artisian bread...The only addition that I can think of would be maybe to have an additional foot massager as there wasn't enough to go around

Shannon M.
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The man was friendly and the service was fast!

KAREN A.
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Customer did not leave a comment.

alan S.
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Customer did not leave a comment.

heather S.
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I was fined bc

Tracy L.
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Both of the gentleman that helped us at the Weaverville U-Haul were exceptional. They were friendly informative and very very helpful

Ashley F.
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Be real wipe that 19.95 bull crud off the truck they charge you for all kinds of be 28 bucks for cleaning I drove 17 miles and I guess that's 28 bucks in fuel bs be real with your prices and tell people to wash the truck when you bring it back or 25 bucks overall for 17 miles at 68 cents a mile will cost 106 bucks I feel raped I couldn't of burned more then a gallon and a half of gas in 17 miles 19.95 my butt. Bs give detailed instructions on how not to get burnt

MICHEAL M.
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Customer did not leave a comment.

DOUGLAS S.
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Customer did not leave a comment.

U-Stor Self Stor Q.
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Customer did not leave a comment.

Deborah S.
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Not charge 3x the normal price for people leaving California! I realize it cost more for your company to move the equipment around, but to overcharge certain customers is not right and I will never use you again!!!

JUNE N.
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Customer did not leave a comment.

JOYCE M.
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THOMAS L.
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Wonderful experience!!!!

Max T.
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Customer did not leave a comment.

Courtney C.
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PATRICIA T.
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nothing to improve !!!

Robert L.
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Customer did not leave a comment.

TIMOTHY B.
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Customer did not leave a comment.

BRIAN M.
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ALAN B.
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Brian L.
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Have the truck I reserved available when I come to pick it up. I'm going to have to make a second 5 hour trip now because I reserved a 15' truck and I was only provided a 10' truck. I was told "lots of people are moving this time of year." Guess what? I'M MOVING this time of year. Extremely disappointed. May simply no longer use uhaul.

GALE H.
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Customer did not leave a comment.

BRIAN M.
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Stephen S.
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Quick and easy return

robin T.
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No improvement needed

Scott A.
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Customer did not leave a comment.

Cherney X.
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Margaret M.
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Hans H.
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Great management

Myrna D.
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Customer did not leave a comment.

Jason B.
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Great truck, great service.

Richard H.
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Weaverville is always helpful and service is great

Keith G.
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Customer did not leave a comment.

Cathryn D.
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The man who helped me was very knowledgeable and had great customer service!

CAMERON B.
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Customer did not leave a comment.

Jana K.
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They were very accommodating and polite

Edward T.
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Steve Quaid is an excellent owner to work with whenever a U-Haul is needed. Friendly, prompt, kind, and makes any changes easily.

monica L.
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I would rate this location a great but I would not refer you haul to my friends ever again. I was told my pick up would be in my home town of Redding California and instead it was 40 miles away.

Alexey T.
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I pick up my truck and trailer for cash and make cash deposit, you manager tell me, when i return truck and trailer, they will give me back my cash, but when i return it, they send me just a check on mail, which i can use only about two weeks later.

elizabeth J.
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This is a very well-run business.

Robert S.
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Nothing. Everything was excellent. Thank you.

tina W.
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I would consider putting locking gas caps on your trucks.

Mark C.
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Customer did not leave a comment.

Jeff B.
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Fast, friendly service. Was very helpful, even attached trailer to our truck.

Michael F.
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Customer did not leave a comment.

RISE M.
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Very courteous as always.

JAMES D.
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Steve is a great guy. Always helpful.

Grace H.
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Customer did not leave a comment.

jerry B.
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Customer did not leave a comment.

BRYON T.
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The trailer I reserved was not available at the local store so a reservation was made in the next nearest store roughly 50 miles in the opposite direction from which I was traveling. When I explained this to the rep at the national contact hub, they found a slightly larger trailer was available at the local store and gave me an upgrade at the original price.i am VERY HAPPY with the service and equipment I received from U-HAUL and will highly recommend them to anyone with truck or trailer rental needs. A big THANK YOU U-HAUL!

STEPHEN M.
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Excellent service and advice!

doug H.
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Great to work with, flexible and accommodating. A++

nathan B.
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I was charged for a cleaning fee. The trailer was dirty to start. I shouldn't have to pay for it.

michael H.
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Customer did not leave a comment.

Brady M.
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Customer did not leave a comment.

jim G.
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I didn't realize that there was such a large U-Haul facility in such a small town. They unhooked the unit and got me on my way very quickly

Mason M.
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check in was so easy and efficient

OMAR W.
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Tell weaverville to post a sign on the door closed on Sunday's we wil not answer the phone and post a large sign 24 hr drops off!

shea B.
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Customer did not leave a comment.

Dwayne K.
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You need to look at inventory, the equipment that I needed to rent ended up being 92 miles out of my way. 46 miles each way to pick up the equipment. I do appreciate the fact that your company reduced the price by $20 to help with gas cost so I can go pick the car dolly up. All in all everything worked out great. Not unhappy at all. Thanks again!!

DONNA R.
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Customer did not leave a comment.

brad M.
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The Weaverville team were helpful and pleasant. When I need a rental, I'll definitely choose them again. Thanks.

ERNEST G.
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Highest mark's to super helpful Steve Quaid (Weaverville, CA, U-Haul) and to Ruben (Redding, CA, U-Haul Contractor who came a long way to my aid to replace a tire) and to the fellow in Chicago (U-Haul Roadside Assistance) who did a great job coordinating with Ruben to come out so late at night to the remote locale I was at. My only hitch in the trip was finding a U-Haul Drop-off site on Easter Sunday; but again, one call to your 800 number got me to a safe drop site to park the trailer, thanks to a friendly, confident U-Haul rep on the other end of the line. You guys are tops!

Ricardo P.
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Keep up the great work!

janet B.
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Customer did not leave a comment.

Ricky J.
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Rain for 2 months solid in that area, pay a fortune for the rental, and get charged for mud on the tires. Wouldn't recommend uhaul to anyone in the future.

geroga S.
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Staff was very helpful

SCOTT B.
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great as always.

henry V.
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extremely clean truck, professional staff, great U-Haul experience,.

rebecka R.
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i was not told about the gas fee if it drops below 1/4 tank and since we only went 8 miles I didn't think about it, so I was charged an extra $30. the people there were frustrated because the printers and computers weren't working and didn't go over the contract with me. the dolly that I picked up got rusted water all over the inside of the trailer. that got all over my things and I made sure it was cleaned up so that I wouldn't get a fee. if you rent from them make sure you know all the details or you'll get charged for something that's not fair.

RICHARD S.
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Maintain your equipment better!

Gregory T.
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Weaverville has always been a great place to rent or return a U-Haul truck. They are friendly and all of the trucks are clean and well maintained.

John S.
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Customer did not leave a comment.

HANS H.
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Have more / larger trucks available

Jay O.
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The guy in charge was very helpful. Easy in, easy out.

Michael T.
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Best customer service I have ever received. Thank you

don R.
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Customer did not leave a comment.

FRED S.
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Closed on Sundays

Rachel J.
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Customer did not leave a comment.

Vicki W.
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The trailer was dirty and had to be swept out- it also smelled a lot like Pot. Obviously had been used for transportation. I was worried my stuff would end up smelling like pot, so I cleaned out the trailer before using.

HANS H.
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Customer did not leave a comment.

William B.
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Have a sign directing where to pull in to drop off the trailer. Lot was very full with no clear "enter this way" sign.

SCOTT B.
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Clean nice equipment, thanks uhaul

KATHY S.
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COULDN'T DISCONNECT FROM TRAILER! NO JACK ON HITCH !!!

lisa C.
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Customer did not leave a comment.

Faith M.
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Customer did not leave a comment.

JAN B.
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Customer did not leave a comment.

HENRY V.
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A+ U Haul, very satisfied with the entire process, highly recommend U Haul in Weaverville.

SCOTT B.
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everthing went perfect, super nice people and very clean truck, thanks Weaverville U-Haul

Steven G.
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Picked up dirty, dropped off same condition and was charged to clean it. Will start using a different company. I have pics of the trailer inside when picked up.

adriana n. | Overall Experience |
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Oh Man Steve is the best. He was so nice we were coming from out of State and werent sure how long we would need a storage while searching for a place to rent but he made the mive in and out seamless

Vickie W.
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Awesome service very nice people

Vickie W.
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Very nice very helpful

cheryl G.
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This place is immaculate! Owner very helpful - great to deal with. I wish all businesses were this great to do business with. One of your best, and I've used U-Haul a lot over the years.

Faith M.
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Would be better to start with a full tank. Then when we refuel at the end we know how much to put in. Weaverville and Eureka staff very friendly.

steve M.
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Excellent service, Steve was very professional and helpful.

Jay B.
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Customer did not leave a comment.

steve G.
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The associates were cordial and accommodating. The self return process was smooth and hassle free.

Dmytro T.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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