Customer Reviews for U Stor Self Storage
(U-Haul Neighborhood Dealer)

383 reviews

2038 E Courtwright Rd   Mohave Valley, AZ 86440

(928) 788-0291

Location Hours

  • Mon-Sun: 8 am - 3 pm

Services at this Location:

Contact Us

(928) 788-0291

2038 E Courtwright Rd
Mohave Valley, AZ 86440

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

at this time no suggestions. Everything was handled perfectly

EUGENE L. 
Rating:
5.0

Just keep doing what you're doing. Great job

RODNEY R. 
Rating:
5.0

Customer did not leave a comment.

Todd O. 
Rating:
5.0

This is where you want to rent a storage unit or get a Uhaul. Everyone who works here is friendly and helpful. This facility should be on your "goto" list for storage and truck rentals. Great place.

Elizebeth W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

MARTIN G. 
Rating:
5.0

Customer did not leave a comment.

JULIE M. 
Rating:
5.0

Customer did not leave a comment.

JULIE M. 
Rating:
5.0

Customer did not leave a comment.

PETER J. 
Rating:
5.0

Good customer service. Easy process.

PATRICIA M. 
Rating:
5.0

Customer did not leave a comment.

Jacob D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Jacob is excellent.. Very helpful.. and friendly. Improvement: Maybe a larger truck selection.

ANTHONY N. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS N. 
Rating:
5.0

The person in charge was extremely helpful. Even though I choose the far away location, he made the whole experience nice & easy . I chose the wrong location, wrong vehicle, etc. he was patient and guide me through the whole process. It seems like he loves what he do. He didn't make it look like a task , he did everything with easy and with a smile on his face. I will definitely drive 45 minutes to that location for any future business. I didn't got his name to give him a shout out. I think he is a Native American on his late 40 . I just want to say He's an awesome guy.

MARIA P. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Service was excellent

EUGENE P. 
Rating:
4.0

Customer did not leave a comment.

KENNETH T. 
Rating:
5.0

0

JAMES W. 
Rating:
5.0

Debra was AWESOME!!!

WESLEY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

Such an easy process. The lady that worked there was so helpful.

JEFFREY H. 
Rating:
5.0

Darryl was amazing!

GRACE B. 
Rating:
1.0

You can make sure you have the equipment available when it wad already reserved, and you can make sure the auto transport is not missing any chains or light fixtures needed in order to be used.

STEVE L. 
Rating:
5.0

Customer did not leave a comment.

Miguel M. 
Rating:
1.0

Make sure trucks in safe condition such as having dash lights that work. Had to flash light to see speed and ck gauges. No leaks from over head door..clean the truck. Lady that helped me was courteous but other lady was rude.

Linda H. 
Rating:
5.0

Excellent customer service!

David C. 
Rating:
5.0

Very friendly. This location was great.

Korey A. 
Rating:
5.0

Customer did not leave a comment.

Francis S. 
Rating:
5.0

Daryl was friendly and helpful. He knew about the products, services and equipment available. It was a pleasent pick up and drop off.

Corie G. 
Rating:
5.0

Never had a issue.

Michael U. 
Rating:
5.0

Customer did not leave a comment.

Debra K.  |  Overall Experience 
Rating:
5.0

They were great.

PAUL P. 
Rating:
5.0

Customer did not leave a comment.

Debra K.  |  Overall Experience 
Rating:
5.0

Great personal

Gabriel C. 
Rating:
5.0

Great service A++ highly recommended

Salvador O. 
Rating:
4.0

Customer did not leave a comment.

Joan M. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Nothing at all.

Anthony M. 
Rating:
3.0

Customer did not leave a comment.

Kathy M. 
Rating:
1.0

It took almost two hours to go through the process of getting this vehicle. The whole process was very frustrating, the system kept timing out and we had to start all over, it asked repeatedly for the same pics and info, proxy server errors, it was really bad. I hope I never have to use this system again, at least not until you get it working right!

Garret B. 
Rating:
3.0

Customer did not leave a comment.

PATRICIA L. 
Rating:
1.0

Will be contacting the BBB regarding your company practices. I have never been abused so badly by a company before. I had reserved a truck 2miles away from my home went to pick it up no truck available. They found one 25miles away that I had to drive to pick up then I'm charged the mileage and charged for oads and dolly I never ordered!!!! Dont use uhaul period they are crooks!!!

Sharon R. 
Rating:
4.0

The only issue I have is that I was required to take the trailer to a uhaul 35 miles away from my destination. This was because the 3 local uhaul lots did not have room. I was told by the u haul I got the trailer from it was not a problem but then the return destination was changed, via email, to a distant location. I called before the return and was told to take it to the distant location by corporate, not really efficient for me. But the trailer was great

Rob D. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
4.0

The gentleman was extremely helpful but I wasn't very happy that we rented at one place and then hours later sent to another place which was 34 miles round trip out of my way adding to my mileage.

Michelle Lee R. 
Rating:
5.0

Nothing. We felt that they did everything they could for us at the site. Marilyn Bussey

Marilyn B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS J. 
Rating:
5.0

Customer did not leave a comment.

Leann R. 
Rating:
4.0

Fast and friendly.

Thomas T. 
Rating:
5.0

Picking up and dropping off at this location was easy and convenient. Staff was nice and helpful. Equipment was ready and in great condition.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

All services were great.

Michael U. 
Rating:
4.0

Owner treats employee like shit.. and hasn't paid their employee in 4 weeks. I will never do business at the Mohave location or refer to this place. But the lady working was amazing

Jason S. 
Rating:
3.0

Windshield and van dirty

ken B. 
Rating:
3.0

Customer did not leave a comment.

ROBERT MICHAEL W. 
Rating:
5.0

Uhaul is a great company with great people and needs a better ap. The ap and software the dealers have to work with are not working well-glitches, stops and freezes: go back and start over. The dealer software and peesonal ap do not showcase the actual company culture at all. Ty

clemens H. 
Rating:
5.0

Customer did not leave a comment.

Stacey B. 
Rating:
3.0

Customer did not leave a comment.

Sonja M. 
Rating:
3.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

Customer did not leave a comment.

Karsten P. 
Rating:
3.0

Glass on ramp and in truck and empty monster can in glove box

Jon G. 
Rating:
5.0

The woman who helped me, Deborah, was so very nice and helpful. I showed up 3 hours earlier than I signed up for on line, and my truck was ready and waiting. She was very disappointed that the windshield had not been cleaned, so she cleaned it herself. This was the easiest U-haul rental I've done, and Deborah was such a joy to deal with.

CAROLYN B. 
Rating:
5.0

The fridge dolly seemed to have wheel issues, otherwise got my stuff done 2hrs early

Michael U. 
Rating:
5.0

Keep it up, doing awesome!!!

Reynaldo C. 
Rating:
5.0

Customer did not leave a comment.

Rob C. 
Rating:
4.0

Customer did not leave a comment.

Clarissa R. 
Rating:
5.0

Customer did not leave a comment.

Connie H. 
Rating:
4.0

Help them out with an updated computer access. Every time I've rented there, had to wait for computer issues.

Adam P. 
Rating:
5.0

Make sure they work/request Debra, she's very professional and friendly

MONICA N. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

Customer did not leave a comment.

william R. 
Rating:
2.0

Do what you say you are going to do. I was assigned to a Bullhead City location only to be sent to a location 45 minutes south. Then to find out that the equipment was not available on Saturday. It took three round trips to finally get the equipment. Once the equip was available I found I have been over charged almost $50 and the blankets I reserved a month earlier were not available. I would have thought the 21 vs 48 reserved were charged without any consideration for how the 5 hours travel time to finally pick up the equipment. Jose was the hero and took matters in his own hands and drove to get the equipment. I would have been out loading labor scheduled Sat and then again on Sunday. Unacceptable UHaul for putting your employees in a horrible situation. I reserved the equipment over a month in advance! Again, unacceptable. Your district manager did nothing!

Reneta G. 
Rating:
5.0

All was good.

STEVE P. 
Rating:
5.0

Jose is Awesome,very knowledgeable and helpful.

Jerry B. 
Rating:
5.0

The staff were extremely helpful and polite. I would recommend this location to anyone.

Kristina S. 
Rating:
5.0

First time user at this location. The office closes at 3 pm each day, so get here early.

ADAM P. 
Rating:
5.0

Very helpful Employee

Eric R. 
Rating:
5.0

Thank you Debra for your customer services!! Your the best and I will recommend you to friends and family!! Rebecca

Rebecca P. 
Rating:
5.0

Customer did not leave a comment.

Linda G. 
Rating:
5.0

Manager is awesome!

Debra K. 
Rating:
3.0

small location with staffing problems.

John M. 
Rating:
3.0

it was out of the way a long drive when they said it was just down the road

Rodrigo S. 
Rating:
1.0

The truck smells like cigarettes, the mileage that was on the contract was not the mileage on the odometer when i was given the keys (have pics of this), the steering wheel was all nasty and sticky where it turned my hands black and there was pop all over the ceiling (have pics of this as well). Before i could request a clean truck with the correct mileage, the lady left right away so there was no one at the office. Was really dissatisfied with this rental. We've used uhaul several times in the past, but this was not what we expected when paying to rent this truck.

Bonnie B. 
Rating:
5.0

Nothing. Always friendly

Greg M. 
Rating:
5.0

Service was excellent. Very accommodating, equipment was clean and in order and check out was very efficient.

Debra K. 
Rating:
5.0

Again great service and very friendly.

BRUCE S. 
Rating:
4.0

Customer did not leave a comment.

Tony S. 
Rating:
3.0

Customer did not leave a comment.

Deanna B. 
Rating:
5.0

Excellent customer service. The owner even stayed after closing time so we could pick up the trailer we needed that afternoon.

Chris M. 
Rating:
1.0

The Man running the store was dirty and unprofessional. Cussed at me when I left. He was not there when I arrived so I had to wait 20 minutes for him to return after Driving from Kingman with my 4 year old. His new person was not trained and had no Idea how to return my truck. When the man finally got there. He asked me if I used the app?? I was never informed of using any app. A nice woman told me to return the truck before 2pm and she will refund my $100.00. The extra miles came out to $9.63 so he figured out in his brain that I had $89.43 coming I was thinking like really you should give me my $100 and call it a good day. I am now 35 minutes in then he calls someone name Tony and had a conversation about how to return my truck without the app. after 40 minutes he finally found my $100 in his dirty jeans pocket with his fly open and opening more as he scrounged threw his pockets. Then found my 100 dollar bill and asked me if I had change?? How cheap and rude of this guy now my ride with my 1 year old baby has been outside for 30 minutes my 4 year old has also been waiting for 45 minutes and then this dirty dressed man who doesn't have change wastes my time more and then I had to give him $10.00 so he rips me off for the change I said you should have giving me the difference for wasting my time and my families time. Said thank you he said you know what I said what?? You make me wait then you don't have your shit together then you as me for change and waste my time I said I will never come back her again he said good get out the Fuck out of here. I said Fuck you. You worthless piece of shit. He said fuck you get out of here back. I said thank you Merry Christmas mother fucker and left. He cussed something else but already an hour in and my kids completely restless I kept my self in control and I left and didn't call the police but I should have. This guy running your store is a disgrace to the U-Haul name and should be terminated immediately. Call me if you have any further questions. I will help anyone who wants to give me justice by terminating this dirty unorganized ungrateful and extremely rude man from your organization. Other people who will treat your customers with respect and dignity should have the same opportunity that you gave this dirt bag. Call me anytime Eugene Loots 424-400-7320.

Eugene L. 
Rating:
5.0

Customer did not leave a comment.

Ken E. 
Rating:
5.0

Customer did not leave a comment.

clay L. 
Rating:
3.0

Fix the computer program. Took way to long to check in and also at drop off

Vicki K. 
Rating:
5.0

Customer did not leave a comment.

Melissa R. 
Rating:
3.0

No comments

Laura R. 
Rating:
5.0

Very helpful folks, and determined to make sure I wasn`t forgetting anything else I was missing. I was in a hurry, had a lot on my mind about the day ahead and they made sure I was set before I left. I will be returning to this location again in the future. Thank you guys.

Frank B. 
Rating:
5.0

Great location. Debra was very helpful when I called her and was in there.

Carol H. 
Rating:
5.0

Trailor looked new. Customer service was great. Smooth and easy!!

Joshua K. 
Rating:
5.0

Great Staff, VERY ACCOMIDATING KEEP IT UP ……………… JM

jim M. 
Rating:
5.0

Couteous and professional

Richard D. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

The office staff was so professional, personable!

Laura P. 
Rating:
4.0

We moved our vehicle out of 321 on Sat. Dec 8th. Not the 16th. Man in office was having trouble and told us Jacob would call us on Monday as he did not know how to handle thatMove our was 8th not 16

William H.  |  Overall Experience 
Rating:
5.0

Office staff was very considerate in all instances.

SANDRA L.  |  Overall Experience 
Rating:
1.0

For 3 years I rented my storage locker and to have it burglarized by a possible inside crime ring is maddening. No security or cameras you should let the renters know when they go down.

CAT S.  |  Overall Experience 
No reviews have been submitted for this location.

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