I made my U-Haul reservation with corporate corporate told me including the insurance. It would be $411 with 324 miles when I got to the location they said they couldn’t find the proper reservation even though I showed them the one on my phone they created a new reservation And I was charged an extra hundred dollars and I did not utilize the two days or the 324 miles I was very disappointed with my experience the price I was quoted and what I was charged or totally different. I ordered a utility dolly. They acted like they were compensating me by letting me use the dolly for free then I get to my house 30 miles away mind you at a dollar a mile to find out that the guy never put the dolly in the truck but he said he did he said he saw me pull out of the parking lot and when I turned right, he saw the Dolly fall off then why wouldn’t you go out and pick up the dolly if it fell off in front of your property And when I got to my house, the door was closed so how did the dolly fall off with the door being locked did it fall through the door now I’m 59 years old. I’m not that stupid then he turns around and tells me I talk to my manager and she said don’t worry about it no problem But when I originally wanted to see if there was a dolly in the truck, he stopped me from doing that and said oh no I put the dolly on you’re good so I feel like they were trying to work me and I let them know. I wasn’t going to be worked for the price of a dolly I never saw and was not with the vehicle. I will not do business with that location again and U-Haul should find a better quality of people to do business with, however the lady the manager, she had nothing to do with any of this and she did everything she could to accommodate me. Thank you for your time.
Stephanie S
JMVInsurance com
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mohave Valley, AZ 86440
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Did it after hours so no interaction with personnel. Returned trailer thru website
VASANT N